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Customer Retention

Customer Service in Automotive Industry
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Customer Types and Characteristics
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Customer Service 1
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Customer Service 1

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Customer Relationship Management (CRM)
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Customer Service and Defining Moments
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Customer Service Scenarios
5 questions
Customer Expectations and Service Quality
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Customer Orientation Quiz
3 questions

Customer Orientation Quiz

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Customer Relationship Management
5 questions
Customer Relationship Building Module 1
16 questions
Customer Service and Emergency Procedures Quiz
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