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Questions and Answers
Which of the following best defines customer satisfaction?
Which of the following best defines customer satisfaction?
- The level of customer complaints received
- The number of customers a business has
- The amount of money a business makes
- The degree to which customer expectations have been met (correct)
Why is customer satisfaction important for a business?
Why is customer satisfaction important for a business?
- It has a significant impact on the success and longevity of a business (correct)
- It helps attract new customers
- It increases the price of products
- It reduces the need for marketing
What happens when a business exceeds customer expectations?
What happens when a business exceeds customer expectations?
- Customers stop purchasing
- Customers are delighted (correct)
- Customers become unhappy
- Customers demand refunds
What can be the result of failing to meet customer expectations?
What can be the result of failing to meet customer expectations?
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How does customer satisfaction impact a business financially?
How does customer satisfaction impact a business financially?
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