Mastering Customer Satisfaction
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Questions and Answers

Which of the following best defines customer satisfaction?

  • The level of customer complaints received
  • The number of customers a business has
  • The amount of money a business makes
  • The degree to which customer expectations have been met (correct)

    • Why is customer satisfaction important for a business?

  • It has a significant impact on the success and longevity of a business (correct)
  • It helps attract new customers
  • It increases the price of products
  • It reduces the need for marketing

    • What happens when a business exceeds customer expectations?

  • Customers stop purchasing
  • Customers are delighted (correct)
  • Customers become unhappy
  • Customers demand refunds

    • What can be the result of failing to meet customer expectations?

    <p>Low customer satisfaction scores and displeased customers</p> Signup and view all the answers

    How does customer satisfaction impact a business financially?

    <p>It can have a significant financial impact on the business</p> Signup and view all the answers

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