Customer Service 2 T or F

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When the store wifi is slow and you are having issue with the iPad (either the POS, the music, or something else) it is acceptable to connect to other WiFi hotspots around the area.

False

It is the responsibility of all retail staff to ensure that the showcases and floor are clean.

True

If you are going to be late for your shift, it is best to notify the manager in a direct message.

False

Alexandra's home office setup is a duplication of her office at 5 Front Street.

True Signup and view all the answers

When a customer enters the store, the sales associate should ignore them if they recognize the customer has been to the store before.

False Signup and view all the answers

Asking customers about their stay in Bermuda is an essential part of the sales process.

True Signup and view all the answers

Sales associates should not assist customers in trying on jewelry pieces unless they ask for help.

False Signup and view all the answers

The sales associate should only focus on selling the products and not engage in conversation with the customer.

False Signup and view all the answers

The sales associate should not promote the brand as much as possible during the sales process.

False Signup and view all the answers

When a customer enters the store, it is recommended to ask them 'Can I help you?' to initiate conversation.

False Signup and view all the answers

Sales staff are expected to prioritize helping one customer at a time to ensure personalized attention.

False Signup and view all the answers

The store's policy is to put customers on hold over the phone if busy with in-store customers.

False Signup and view all the answers

When a customer makes a purchase, the sales staff should only congratulate them on their purchase and thank them for their business.

False Signup and view all the answers

In busy situations, sales staff can call for assistance from the studio by ringing the doorbell behind the right computer.

False Signup and view all the answers

Staff should prioritize busy work over assisting customers when there are no customers in the store.

False Signup and view all the answers

Staff should wait for customers to ask for help before offering assistance.

False Signup and view all the answers

It is acceptable to have personal conversations with colleagues on the sales floor.

False Signup and view all the answers

Staff should greet customers from behind the cash wrap.

False Signup and view all the answers

Staff are allowed to wear blue jeans as part of the dress code.

False Signup and view all the answers

It is necessary to lock the door when there are customers in the store.

False Signup and view all the answers

Staff are allowed to wear any type of jewellery while working.

False Signup and view all the answers

You should sit behind the jewellery bench to prepare for customers.

False Signup and view all the answers

It is not necessary to give a To Go card to every customer that leaves the store.

False Signup and view all the answers

You should have your phone in your pocket or on the counter top in the store.

False Signup and view all the answers

Friends and family are allowed to loiter in the store or workshop.

False Signup and view all the answers

The speaker volume in the store should be loud enough to overpower customer conversations.

False Signup and view all the answers

Staff should arrive exactly at their scheduled start time.

False Signup and view all the answers

Staff can take longer than 30 minutes for lunch if they want to.

False Signup and view all the answers

The front doors are always closed during winter.

False Signup and view all the answers

When Alexandra is at 5 Front Street, she is working 'on' the business.

False Signup and view all the answers

If someone asks to speak to Alexandra and she is not available, you can tell the customer that 'she's not in yet'.

False Signup and view all the answers

When taking messages, it's enough to know the customer's first name and the reason for the call.

False Signup and view all the answers

Meeting attendees can wait wherever they want in the store.

False Signup and view all the answers

Alexandra may be working on the business when she is not at 5 Front Street.

True Signup and view all the answers

Sales associates should ask customers about their stay in Bermuda to build rapport.

True Signup and view all the answers

Customer Service 2 T or F

Podcast Beta

Questions and Answers

When the store wifi is slow and you are having issue with the iPad (either the POS, the music, or something else) it is acceptable to connect to other WiFi hotspots around the area.

It is the responsibility of all retail staff to ensure that the showcases and floor are clean.

If you are going to be late for your shift, it is best to notify the manager in a direct message.

Alexandra's home office setup is a duplication of her office at 5 Front Street.

When a customer enters the store, the sales associate should ignore them if they recognize the customer has been to the store before.

Asking customers about their stay in Bermuda is an essential part of the sales process.

Sales associates should not assist customers in trying on jewelry pieces unless they ask for help.

The sales associate should only focus on selling the products and not engage in conversation with the customer.

The sales associate should not promote the brand as much as possible during the sales process.

When a customer enters the store, it is recommended to ask them 'Can I help you?' to initiate conversation.

Sales staff are expected to prioritize helping one customer at a time to ensure personalized attention.

The store's policy is to put customers on hold over the phone if busy with in-store customers.

When a customer makes a purchase, the sales staff should only congratulate them on their purchase and thank them for their business.

In busy situations, sales staff can call for assistance from the studio by ringing the doorbell behind the right computer.

Staff should prioritize busy work over assisting customers when there are no customers in the store.

Staff should wait for customers to ask for help before offering assistance.

It is acceptable to have personal conversations with colleagues on the sales floor.

Staff should greet customers from behind the cash wrap.

Staff are allowed to wear blue jeans as part of the dress code.

It is necessary to lock the door when there are customers in the store.

Staff are allowed to wear any type of jewellery while working.

You should sit behind the jewellery bench to prepare for customers.

It is not necessary to give a To Go card to every customer that leaves the store.

You should have your phone in your pocket or on the counter top in the store.

Friends and family are allowed to loiter in the store or workshop.

The speaker volume in the store should be loud enough to overpower customer conversations.

Staff should arrive exactly at their scheduled start time.

Staff can take longer than 30 minutes for lunch if they want to.

The front doors are always closed during winter.

When Alexandra is at 5 Front Street, she is working 'on' the business.

If someone asks to speak to Alexandra and she is not available, you can tell the customer that 'she's not in yet'.

When taking messages, it's enough to know the customer's first name and the reason for the call.

Meeting attendees can wait wherever they want in the store.

Alexandra may be working on the business when she is not at 5 Front Street.

Sales associates should ask customers about their stay in Bermuda to build rapport.

When customers enter the store, the sales associate should greet them immediately.

The sales associate is only responsible for maintaining the showcases.

Personal presentation and grooming are not important for sales associates.

Alexandra's home office setup is the same as her office at 5 Front Street.

Sales associates should prioritize restocking shelves over assisting customers.

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