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Questions and Answers
Which of the following is NOT a form of customer service?
Which of the following is NOT a form of customer service?
- Answering customer questions
- Processing returns and refunds (correct)
- Providing technical support
- Resolving customer concerns
Which of the following is NOT a channel through which customer service can be provided?
Which of the following is NOT a channel through which customer service can be provided?
- Through live chat
- By email
- In-person (correct)
- Over the phone
What is the role of customer service in a business?
What is the role of customer service in a business?
- To process returns and refunds
- To provide assistance and support to customers (correct)
- To compete with other businesses
- To make customers unhappy
Why is exceptional customer service important in today's competitive marketplace?
Why is exceptional customer service important in today's competitive marketplace?
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Which of the following is NOT a channel through which customer service can be provided?
Which of the following is NOT a channel through which customer service can be provided?
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Study Notes
Customer Service Forms and Channels
- Complaint handling, account management, and technical support are forms of customer service.
Customer Service Channels
- Customer service can be provided through various channels, including phone, email, live chat, social media, and in-person interactions.
- Fax is NOT a common channel for customer service.
Role of Customer Service
- Customer service plays a crucial role in a business, ensuring customer satisfaction, building loyalty, and driving revenue growth.
Importance of Exceptional Customer Service
- In today's competitive marketplace, exceptional customer service is essential for businesses to differentiate themselves, gain a competitive edge, and retain customers.
- Exceptional customer service leads to customer loyalty, positive word-of-mouth, and online reviews, ultimately driving business success.
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