Podcast
Questions and Answers
Which of the following is NOT a form of customer service?
Which of the following is NOT a form of customer service?
- Answering customer questions
- Processing returns and refunds (correct)
- Providing technical support
- Resolving customer concerns
Which of the following is NOT a channel through which customer service can be provided?
Which of the following is NOT a channel through which customer service can be provided?
- Through live chat
- By email
- In-person (correct)
- Over the phone
What is the role of customer service in a business?
What is the role of customer service in a business?
- To process returns and refunds
- To provide assistance and support to customers (correct)
- To compete with other businesses
- To make customers unhappy
Why is exceptional customer service important in today's competitive marketplace?
Why is exceptional customer service important in today's competitive marketplace?
Which of the following is NOT a channel through which customer service can be provided?
Which of the following is NOT a channel through which customer service can be provided?
Flashcards
Not a form of customer service?
Not a form of customer service?
Processing returns and refunds is not typically considered a direct form of customer service, but rather an outcome or process related to it.
Customer service channel?
Customer service channel?
Providing service in-person is a direct channel, but not listed as one of the options.
Role of customer service?
Role of customer service?
Customer service provides assistance and support to customers.
Importance of customer service?
Importance of customer service?
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Study Notes
Customer Service Forms and Channels
- Complaint handling, account management, and technical support are forms of customer service.
Customer Service Channels
- Customer service can be provided through various channels, including phone, email, live chat, social media, and in-person interactions.
- Fax is NOT a common channel for customer service.
Role of Customer Service
- Customer service plays a crucial role in a business, ensuring customer satisfaction, building loyalty, and driving revenue growth.
Importance of Exceptional Customer Service
- In today's competitive marketplace, exceptional customer service is essential for businesses to differentiate themselves, gain a competitive edge, and retain customers.
- Exceptional customer service leads to customer loyalty, positive word-of-mouth, and online reviews, ultimately driving business success.
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