Customer Service Quiz
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Questions and Answers

What should you do if a customer complains about the driver not providing standard service?

  • Apologize to the customer
  • Ignore the complaint
  • Ask the driver for an explanation
  • Check the booking status on the web admin dashboard (correct)

    • What should you compare when checking the booking status on the web admin dashboard?

  • The time and date of the booking
  • The driver's behavior
  • The customer's complaint
  • The standard service and DI for each booking (correct)

    • What should you pay attention to when dealing with big truck bookings?

  • The driver's experience
  • The customer's feedback
  • The time and date of the booking
  • The vehicle and time types (correct)

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