Master the Art of Customer Relationship Management (CRM) with this Quiz

A strategy to reduce costs and increase profits

A strategy to retain and grow business and individual customers (correct)

A strategy to attract new customers to a company

A strategy to improve employee productivity

To increase employee productivity

To reduce costs for the company

To attract new customers to the company

To ensure customer satisfaction and loyalty (correct)

By increasing employee turnover

By reducing the number of customers

By retaining and growing business and individual customers (correct)

By focusing on attracting new customers