Customer Analytics - Preference Measurement Explicit
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Questions and Answers

What is the purpose of Maxdiff scaling?

  • To get more refined scale properties
  • To reduce the attribute set further (correct)
  • To measure the preference strengths for various attribute levels
  • To reduce the attribute set using rating scales
  • What is the implication of pij in the preference measurement?

  • Log Importance(Attribute i) - Log Importance(Attribute j) = log 1-p (correct)
  • Importance(Attribute i) = Importance(Attribute j)
  • Importance(Attribute i) + Importance(Attribute j) = 1
  • Log Importance(Attribute i) + Log Importance(Attribute j) = log pij
  • What is the formula for the log importance difference?

  • Li / Lj = log pij
  • Li - Lj = log 1-p
  • Li - Lj = log pij (correct)
  • Li + Lj = log pij
  • What is the next step after reducing the attribute set using rating scales?

    <p>Use Maxdiff scaling</p> Signup and view all the answers

    What is the focus of measuring preference strengths?

    <p>The most important attributes</p> Signup and view all the answers

    What is the sum of the normalized importance of each attribute?

    <p>100</p> Signup and view all the answers

    The Kano Method categorizes product features into four types: Must-be, More-is-better, Delighter, and Neutral.

    <p>False</p> Signup and view all the answers

    MaxDiff Scaling is also known as worst-best scaling.

    <p>False</p> Signup and view all the answers

    Scale Rating is a method used to prioritize customer preferences by ranking features in order of importance.

    <p>False</p> Signup and view all the answers

    Paired Comparisons is a method used to compare customer preferences between multiple options.

    <p>False</p> Signup and view all the answers

    Rank Ordering is a method used to measure customer attitudes and opinions on a numerical scale.

    <p>False</p> Signup and view all the answers

    What is the main advantage of MaxDiff Scaling?

    <p>It reduces bias and social desirability</p> Signup and view all the answers

    What is the primary purpose of Scale Rating?

    <p>To measure attitudes or opinions using a numerical scale</p> Signup and view all the answers

    What is the main advantage of Rank Ordering?

    <p>It is easy to understand and administer</p> Signup and view all the answers

    What is the primary purpose of Paired Comparisons?

    <p>To measure preferences by presenting two options at a time</p> Signup and view all the answers

    Explicit Response Approach is used to infer importance valuations indirectly through preference ordering of products.

    <p>False</p> Signup and view all the answers

    Constant Sum scale is used to eliminate less important attributes.

    <p>False</p> Signup and view all the answers

    The main purpose of Preference Measurement is to identify customer attitudes and opinions on a numerical scale.

    <p>False</p> Signup and view all the answers

    Paired Comparisons is a method used to prioritize customer preferences by ranking features in order of importance.

    <p>False</p> Signup and view all the answers

    The statement 'Chinese is twice as good as Indian' is an interpretation of an interval scale.

    <p>False</p> Signup and view all the answers

    Rank Ordering is used to refine the set of attributes after eliminating less important ones.

    <p>True</p> Signup and view all the answers

    The ratio scale interpretation implies that the difference between Mexican and Chinese is three times the difference between Chinese and Indian.

    <p>True</p> Signup and view all the answers

    The ordinal scale only provides information about the relative ranking of the attributes, but not their relative differences.

    <p>True</p> Signup and view all the answers

    The scale type determines the type of analytics that can be done with the collected data.

    <p>True</p> Signup and view all the answers

    The scale type affects how the data is summarized and interpreted.

    <p>True</p> Signup and view all the answers

    As the number of items per set increases, the cognitive load also decreases.

    <p>False</p> Signup and view all the answers

    The optimal number of items per set is 3 or 6.

    <p>False</p> Signup and view all the answers

    The methodology of 'Balanced Incomplete Block Designs' is used to determine the optimal number of items per set.

    <p>False</p> Signup and view all the answers

    The logit probability is used to model the probability of the customer's picks based on the difference in importances between the two attributes in the pair.

    <p>True</p> Signup and view all the answers

    The log importance difference is calculated as L_i - L_j = log pij / (1-pij)

    <p>True</p> Signup and view all the answers

    The purpose of paired comparisons is to identify customer attitudes and opinions on a numerical scale

    <p>False</p> Signup and view all the answers

    The differences in preference strengths for various attribute-levels within the most important attributes do not matter much.

    <p>False</p> Signup and view all the answers

    The ratings should be rescaled so that the most preferred attribute-level has a rating of 1 and the least preferred attribute-level has a rating of 7.

    <p>False</p> Signup and view all the answers

    The MaxDiff approach is used when there are few attribute-levels for a certain attribute.

    <p>False</p> Signup and view all the answers

    Stated importance methods can provide accurate results without considering the range or set of values the attribute can take.

    <p>False</p> Signup and view all the answers

    The Preference Measurement Explicit method is used to prioritize customer preferences by ranking features in order of importance.

    <p>False</p> Signup and view all the answers

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