Are You a Relator Customer Support Pro?
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Questions and Answers

What is a key aspect of a Director customer's approach to business?

  • They prefer to let others lead the conversation
  • They enjoy casual chit chat
  • They appreciate you challenging their plan
  • They typically do most of the talking (correct)

    • What is a way to motivate a Director customer?

  • Criticize their plan
  • Motivate them with probabilities of failure
  • Motivate them with probabilities of success (correct)
  • Discuss unrelated topics

    • What is something you should avoid doing when dealing with a Director customer?

  • Motivate them with probabilities of success
  • Be 'Chatty' (correct)
  • Listen to their wants and be ready to act
  • Support their goals and objectives

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