Are You a Relator Customer Support Pro?

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is a key aspect of a Director customer's approach to business?

  • They prefer to let others lead the conversation
  • They enjoy casual chit chat
  • They appreciate you challenging their plan
  • They typically do most of the talking (correct)

What is a way to motivate a Director customer?

  • Criticize their plan
  • Motivate them with probabilities of failure
  • Motivate them with probabilities of success (correct)
  • Discuss unrelated topics

What is something you should avoid doing when dealing with a Director customer?

  • Motivate them with probabilities of success
  • Be 'Chatty' (correct)
  • Listen to their wants and be ready to act
  • Support their goals and objectives

Flashcards are hidden until you start studying

More Like This

Customer Interaction Scripting Guide
40 questions
Customer Interaction Best Practices
5 questions
Use Quizgecko on...
Browser
Browser