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Test Your Customer Walk-Through & Delivery Skills

6 Questions

2 Views

Test Your Customer Walk-Through & Delivery Skills

Created by

@EngrossingTopaz

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Play an AI-generated podcast conversation about this lesson

Questions and Answers

______ is an important part of delivering quality service to the customer during installation

Communication

The technician should show the customer how to use the eero phone application during the ______

Walk-through

What is an example of a task a technician should perform during a customer walk-through?

Teaching the customer how to cook a meal

Vacuuming the customer's entire house

Setting up the customer's personal computer

Picking up trash outside the customer's house (correct)

What should the technician do after connecting up to three devices during the walk-through?

<p>Run a Speedtest on the Eero router</p> Signup and view all the answers

What should the technician do if the customer's service is not working during the walk-through?

<p>Walk the customer through what to do when the service isn't working</p> Signup and view all the answers

What should the technician do with all pictures taken during the walk-through?

<p>Upload them to the SalesForce work order</p> Signup and view all the answers

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