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Questions and Answers
______ is an important part of delivering quality service to the customer during installation
______ is an important part of delivering quality service to the customer during installation
Communication
The technician should show the customer how to use the eero phone application during the ______
The technician should show the customer how to use the eero phone application during the ______
Walk-through
What is an example of a task a technician should perform during a customer walk-through?
What is an example of a task a technician should perform during a customer walk-through?
- Teaching the customer how to cook a meal
- Vacuuming the customer's entire house
- Setting up the customer's personal computer
- Picking up trash outside the customer's house (correct)
What should the technician do after connecting up to three devices during the walk-through?
What should the technician do after connecting up to three devices during the walk-through?
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What should the technician do if the customer's service is not working during the walk-through?
What should the technician do if the customer's service is not working during the walk-through?
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What should the technician do with all pictures taken during the walk-through?
What should the technician do with all pictures taken during the walk-through?
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