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Questions and Answers
Customer satisfaction can be measured objectively.
Customer satisfaction can be measured objectively.
True (A)
Customer satisfaction is only subjective.
Customer satisfaction is only subjective.
False (B)
Customer satisfaction is not influenced by personal opinions.
Customer satisfaction is not influenced by personal opinions.
False (B)
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Study Notes
Customer Satisfaction Measurement
- Customer satisfaction cannot be measured objectively, as it is a personal experience.
- It is a subjective measure that varies from person to person.
- Personal opinions play a significant role in shaping customer satisfaction.
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