3 Questions
Customer satisfaction can be measured objectively.
True
Customer satisfaction is only subjective.
False
Customer satisfaction is not influenced by personal opinions.
False
Study Notes
Customer Satisfaction Measurement
- Customer satisfaction cannot be measured objectively, as it is a personal experience.
- It is a subjective measure that varies from person to person.
- Personal opinions play a significant role in shaping customer satisfaction.
Test your knowledge on customer satisfaction and discover whether it is purely subjective or if it can be objectively measured. Explore the factors that influence customer satisfaction and learn how personal opinions play a role.
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