Podcast
Questions and Answers
True or false: Many companies have lost customers because of front liners in customer service who traumatize and disappoint their clients?
True or false: Many companies have lost customers because of front liners in customer service who traumatize and disappoint their clients?
True
True or false: Job advertisements now include the requirement of having a pleasing personality?
True or false: Job advertisements now include the requirement of having a pleasing personality?
True
True or false: Personality test forms part of the screening process to assess an applicant's personality fitness?
True or false: Personality test forms part of the screening process to assess an applicant's personality fitness?
True
True or false: Attending staff are technically proficient and efficient but lack pleasing personality and behavioral qualities?
True or false: Attending staff are technically proficient and efficient but lack pleasing personality and behavioral qualities?
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True or false: Companies are now more conscious in screening applicants for personality fitness as well as technical competence?
True or false: Companies are now more conscious in screening applicants for personality fitness as well as technical competence?
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