1182 Questions
According to ACMP's Standard for Change Management, who benefits from the Standard?
Both individuals and organizations
What is the purpose of ACMP's Standard for Change Management?
To provide a standard approach to addressing and driving change
What is the CCMP certification?
A certification for change management professionals
What types of organizations can use ACMP's Standard for Change Management?
Any type of organization
What does ACMP's Standard for Change Management provide for managing change in organizations?
High-level descriptions of terms, concepts, and processes
What is the scope of ACMP's Standard for Change Management?
Can be used for any type of change
What is the benefit of the CCMP certification for individuals?
It enables career growth through an objective endorsement of skills
What is the benefit of ACMP's Standard for Change Management for organizations?
It improves the adoption, effectiveness, and sustainability of initiatives
What does ACMP's Standard for Change Management describe?
Processes, tasks, and skills
What is the purpose of the generally accepted professional approach to change management activities?
To provide insight, structure, and process
What is the basis for the CCMP certification?
ACMP's Standard for Change Management
What is the benefit of ACMP's Standard for Change Management for hiring and training?
It provides an objective assessment of skills for hiring and consulting investments
According to ACMP's Standard for Change Management, who benefits from the Standard?
Both individuals and organizations
What is the purpose of ACMP's Standard for Change Management?
To provide a standard approach to addressing and driving change
What is the CCMP certification?
A certification for change management professionals
What types of organizations can use ACMP's Standard for Change Management?
Any type of organization
What does ACMP's Standard for Change Management provide for managing change in organizations?
High-level descriptions of terms, concepts, and processes
What is the scope of ACMP's Standard for Change Management?
Can be used for any type of change
What is the benefit of the CCMP certification for individuals?
It enables career growth through an objective endorsement of skills
What is the benefit of ACMP's Standard for Change Management for organizations?
It improves the adoption, effectiveness, and sustainability of initiatives
What does ACMP's Standard for Change Management describe?
Processes, tasks, and skills
What is the purpose of the generally accepted professional approach to change management activities?
To provide insight, structure, and process
What is the basis for the CCMP certification?
ACMP's Standard for Change Management
What is the benefit of ACMP's Standard for Change Management for hiring and training?
It provides an objective assessment of skills for hiring and consulting investments
According to ACMP's Standard for Change Management, what is the purpose of the certification program?
All of the above
What type of organizations can use ACMP's Standard for Change Management?
Any type of organization
What does ACMP's Standard provide for managing change in organizations?
High-level descriptions of terms, concepts, and processes
What is the benefit of using ACMP's Standard for organizations?
Improved business outcomes
What is the scope of ACMP's Standard for Change Management?
It can be used for any type of change regardless of complexity, size, duration, geography, or culture
What is the purpose of ACMP's Standard for Change Management?
To provide a standardized approach to change management
What is the benefit of using ACMP's Standard for individuals?
Improved career growth
What does ACMP's Standard provide for professional knowledge and understanding of change management?
A reference for professional knowledge and understanding of change management
What is the benefit of the CCMP® certification?
Improved career growth
What is the benefit of using ACMP's Standard for consulting investments related to change management?
An objective assessment of skills and abilities to enable more effective consulting investments
What is the purpose of ACMP's Standard for Change Management?
To benefit both individuals and organizations
What is the basis for the CCMP® certification?
ACMP's Standard for Change Management
What is adoption in the context of change management?
Choosing to accept and demonstrate a new way of thinking or behaving
What are the measurable and non-measurable outcomes resulting from a change called?
Benefit Realization
What does current state mean in the context of change management?
The condition at the time the change is initiated
What does future state mean in the context of change management?
The condition at the time when the benefits have been realized
What is the definition of transition in the context of change management?
The process of applying a structured approach to the transition of an organization from a current state to a future state to achieve expected benefits
What does stakeholder involvement and influence in the change process refer to?
How people, process, technology, and the workplace are affected during the transition from the current state to the future state
What is a change trigger in the context of change management?
An event or condition that, if it occurs, may have an effect on the change benefits
What is change saturation in the context of change management?
When the amount of change occurring in an organization is more than can be effectively handled by those affected by the change
What is a change outcome in the context of change management?
A specific, measurable result or effect of an action or situation
What is change readiness in the context of change management?
The preparedness of an organization or its parts to accept, effectively handle, and integrate impending change
What is resistance management in the context of change management?
The process of addressing stakeholders’ opposition to a change
What is sponsorship in the context of change management?
The process of aligning stakeholders to support and own a change
What is adoption in the context of change management?
Choosing to accept and demonstrate a new way of thinking or behaving
What is benefit realization in the context of change management?
The achievement of expected outcomes of a change
What is the current state in the context of change management?
The condition at the time the change is initiated
What is the future state in the context of change management?
The condition at the time when the benefits have been realized
What is transition in the context of change management?
The transition from a current state to a future state
What is change impact in the context of change management?
How people, process, technology, and the workplace are affected during the transition from the current state to the future state
What is a change trigger in the context of change management?
An event or condition that, if it occurs, may have an effect on the change benefits
What is change saturation in the context of change management?
When the amount of change occurring in an organization is more than can be effectively handled by those affected by the change
What is stakeholder engagement in the context of change management?
Stakeholder involvement and influence in the change process
What is change control in the context of change management?
The decision-making processes, applied by authorized individuals or teams, for approving/rejecting, monitoring, and adjusting activities of a change management plan
What is a change outcome in the context of change management?
The achievement of expected outcomes of a change
What is resistance management in the context of change management?
A stakeholder's opposition to a change
What is sponsorship in the context of change management?
The process of aligning stakeholders to support and own a change
What is adoption?
Choosing to accept and demonstrate a new way of thinking or behaving.
What is benefit realization?
The achievement of the expected outcomes of a change.
What is the current state?
The condition at the time the change is initiated.
What is the future state?
The condition at the time when the benefits have been realized.
What is transition?
The transition from a current state to a future state.
What is change management?
The practice of applying a structured approach to the transition of an organization from a current state to a future state to achieve expected benefits.
What is a change risk?
An event or condition that, if it occurs, may have an effect on the change benefits.
What is change saturation?
When the amount of change occurring in an organization is more than can be effectively handled by those affected by the change.
What is stakeholder engagement?
The decision-making processes, applied by authorized individuals or teams, for approving/ rejecting, monitoring, and adjusting activities of a change management plan.
What is a change outcome?
The achievement of the expected outcomes of a change.
What is change readiness?
The preparedness of an organization or its parts to accept, effectively handle, and integrate impending change.
What is resistance management?
The process of addressing stakeholders’ opposition to a change.
During a change, why might there be a dip in performance?
Individuals have a normal reaction to change
What is the objective of a change process?
To move the organization from a current state to a future state
What can happen if change adoption fails?
Old behaviors resume
What is one benefit of effective change management?
Higher likelihood of benefits realization
What can change management do to increase stakeholder engagement?
Increase stakeholder utilization of and proficiency in the new way
What is one way to minimize the learning curve during a change?
Minimize the learning curve and speed to adoption of the new way
What is the benefit of optimizing long-term sustainability once the future state is achieved?
The organization will be able to adapt to future changes easier
What can change management do to increase organization readiness?
Increase organization readiness, flexibility, and adaptability
What can change management do to minimize the depth of any performance and productivity decline during change?
Minimize the depth of any performance and productivity decline during change
What is the benefit of increasing stakeholder utilization of and proficiency in the new way?
The organization will be more likely to achieve the future state
What can change management do to increase stakeholder preparedness for the new way?
Increase stakeholder engagement, morale, and preparedness for the new way
What can change management do to accelerate and maximize performance during and following the change?
Minimize the depth of any performance and productivity decline during change
What is change management?
The process of transitioning an organization from a current state to a future state with minimal disruption
What is the result of effective change management?
Higher likelihood of change adoption and benefits realization
What is the reason for a dip in performance during a change?
Individuals have a normal reaction to change
What can occur without change management?
Lower likelihood of change adoption and benefits realization
What is the purpose of change management?
All of the above
What are some ways change management can increase stakeholder engagement?
Increase stakeholder utilization of and proficiency in the new way
What is the benefit of minimizing the learning curve during a change?
Increased likelihood of benefits realization
What can happen without change management during a change?
The change can fail and old behaviors resume
What is the benefit of increasing organization readiness during a change?
Increased likelihood of benefits realization
What is the benefit of increasing stakeholder preparedness for the new way during a change?
Increased likelihood of benefits realization
What is the benefit of accelerating and maximizing performance during and following a change?
Increased likelihood of benefits realization
What is the benefit of optimizing long-term sustainability once the future state is achieved?
Increased likelihood of benefits realization
What is the natural link between strategic planning and change management?
Both establish a vision for the organization
What is the purpose of a vision statement in strategic planning?
To provide clarity of direction and focus for the organization and stakeholders
What makes each change unique?
The individuals and organizations with unique value systems, cultural norms, histories, experiences with past changes, leadership styles, and levels of competency in managing change
What are the two components that comprise the basis of a change definition and risk assessment?
Assessment of the organization's size and complexity and analysis of the degree of process change
What is the benefit of assessing changes within an organization on the two components of change definition and risk assessment?
It allows for appropriate scaling of change management effort, time, and resources
What is the role of change management in achieving expected benefits?
To drive individual and collective adoption
What is the purpose of a vision statement in change management?
To provide clarity of direction and focus for the organization and stakeholders
What must leaders articulate to guide the organization to measurable achievement of expected benefits?
A consistent, achievable, inspiring, and easily understood vision
What are the factors that can differ from one change to the next?
Technological complexity and geographic dispersion
What is the basis for scaling change management effort, time, and resources?
An analysis of change variables and an assessment of the organization's culture and readiness
What is the benefit of defining a change by more than just the name of a project or initiative?
It provides a more complete understanding of the change's impact
What is the role of strategic planning in organizational change?
To establish a vision for the organization
What is the natural link between strategic planning and change management?
Strategic planning establishes a vision while change management drives adoption
What is a vision statement in strategic planning?
A statement that describes why the change is needed and what the future state will be like
What is the foundational link between strategic planning and change management?
The vision statement
What is the key to successful changes in an organization?
Articulating a consistent, achievable, inspiring, and easily understood vision
What makes each change truly unique?
The individuals and organizations with unique value systems, cultural norms, histories, experiences with past changes, leadership styles, and levels of competency in managing change
What are the two components that comprise the basis of a change definition and risk assessment?
An analysis of change variables and an assessment of the organization
What is the key to scaling change management efforts?
Assessing the size and complexity of the change and the culture and readiness of the organization
What is the benefit of scaling change management efforts?
It saves time and resources
What is the basis for an effective change definition?
An analysis of change variables providing insight on its size and complexity
What is the most important factor in managing change?
Having strong leadership that can guide the organization through the change
What can be assessed using an analysis of change variables and an assessment of the organization?
All changes within an organization
What is the key to ensuring achievement of expected benefits and return on investment?
Driving individual and collective adoption through change management
What is the natural link between strategic planning and change management?
They both establish a vision for the organization
What is a vision statement in strategic planning?
A statement that describes why the change is needed and what the future state will be like
What makes each change unique?
The individuals and organizations with unique value systems, cultural norms, histories, and experiences with past changes
What are the two components that comprise the basis of a change definition and risk assessment?
An analysis of change variables and an assessment of the organization
What is the purpose of defining a change by the name of a project, a new systems initiative, process redesign, acquisition, policy, or procedure update?
It is often incomplete
What is the initial and foundational link between strategic planning and change management?
The vision statement
What is the benefit of articulating a consistent, achievable, inspiring, and easily understood vision for leaders?
Guiding the organization to measurable achievement of expected benefits
What is the basis for scaling change management effort, time, and resources?
An analysis of change variables and an assessment of the organization
What is the key to successful changes?
Articulating a consistent, achievable, inspiring, and easily understood vision
What is the role of change management in achieving expected benefits and return on investment?
Driving individual and collective adoption
What makes types of organizational change and change definitions unique?
The change variables and the individuals and organizations with unique value systems, cultural norms, histories, and experiences with past changes
What is the purpose of a vision statement in strategic planning?
To provide clarity of direction and focus for the organization and stakeholders
What is the main objective of integrating project management and change management?
To ensure that organizational objectives are achieved
What are the various dimensions across which integration can occur?
Roles and responsibilities, methodology and plan, tools and resources, and objectives and outcomes
What is the main focus of project management?
Delivering planned change in a structured way
What is the main focus of change management?
Implementing and sustaining the delivered change
Why should the scope and focus of project management and change management be clearly defined early in the planning process?
To identify overlaps and interdependencies
What is the main difference between project management and change management methodologies?
Project management emphasizes the organization and management of resources and activities required to complete projects, and change management emphasizes the people side of change
Why should project management and change management plans be integrated into an overall plan?
Project milestones and change management activities may trigger one another
What is the common objective of project management and change management?
To add value to the organization
What is the main focus of change management with regards to risks?
Risks to the adoption of the change, threats to the realization of the expected benefits, and threats to ing the change
What is the benefit of integrating tools between project management and change management?
To increase efficiency and collaboration between the two disciplines
What is the main goal of project management?
To deliver planned change in a structured way
What is the main goal of change management?
To implement and sustain the delivered change
Which of the following is a reason why effective integration of project management and change management is important?
To ensure that organizational objectives are achieved
What are the various dimensions across which integration can occur?
Roles and responsibilities, methodology and plan, tools and resources, and objectives and outcomes
What should project management focus on during change delivery?
Application of skills, tools, and techniques to deliver planned change in a structured way
What should change management focus on during change delivery?
Implementing and sustaining delivered change, such as influencing individual behavior and organizational culture
What should be done early in the planning process to ensure effective integration of project management and change management?
The scope and focus of the two disciplines should be clearly defined and overlaps and interdependencies should be identified and documented
What is the difference in focus between project management and change management methodologies?
Project management emphasizes the organization and management of resources and activities required to complete projects, while change management emphasizes the people side of change
Why should project management and change management be integrated?
To ensure that the right amount of attention is given to both the technical and people side of change
Why should project management and change management plans be integrated into an overall plan?
Because project milestones and change management activities may trigger one another
What is the common objective of project management and change management?
To add value to the organization, with project management delivering the planned change, and change management ensuring that the delivered change is implemented and adopted to enable the realization of the expected benefits
What do practitioners use to deliver, implement, control, and measure change?
A variety of tools
What should be done with tools where commonalities exist between project management and change management?
Tools should be integrated to increase efficiency and collaboration between the two disciplines
What do project management and change management recognize about risks?
That risks can have a significant impact on the organization’s ability to deliver and implement change
Which level does change management address and manage?
Both individual and organizational levels
What is the objective of change management?
To sustain the future state
What is the importance of individual behavior change in change management?
It is important for the organization's return on investment
What is the purpose of identifying measures of accountability in change management?
To ensure change is successful at both the organizational and individual levels
What does change fatigue and saturation refer to in change management?
The prioritization of change initiatives
What is the importance of assessing an organization's current cultural attributes in change management?
It provides a solid basis for change
What are the new or modified elements needed to successfully work in the future state in change management?
New or modified business processes, systems, policies, behaviors, rewards, performance indicators, and procedures
What is the role of sponsorship and active leadership in change management?
To ensure successful change and coach an individual through personal transition
What does change agility refer to in change management?
The ability of individuals to transition to the future state
What are the individual factors that change management efforts address and manage?
Unique perspectives, biases, motivations, behaviors, mindset, resistance, and reactions
What is the importance of building change agility in change management?
It helps individuals transition to the future state
What is the importance of shared vision and strategic intent for change in change management?
It helps individuals transition to the future state
What is the main reason why project management and change management should be integrated?
To ensure that organizational objectives are achieved
What are the different dimensions across which integration can occur?
Roles and responsibilities, methodology and plan, tools and resources, and objectives and outcomes
What is the main focus of project management?
Delivering planned change in a structured way
What is the main focus of change management?
Implementing and sustaining the delivered change
What is the difference in focus between project management and change management methodologies?
Project management emphasizes the organization and management of resources and activities, while change management emphasizes the people side of change
What should be done early in the planning process to ensure effective integration of project management and change management?
The scope and focus of the two disciplines should be clearly defined, and overlaps and interdependencies should be identified and documented
What is the common objective of project management and change management?
To add value to the organization
Why should project management and change management plans be integrated into an overall plan?
Because project milestones and change management activities may trigger one another
What is the main focus of practitioners when using tools to deliver, implement, control, and measure change?
Ensuring that the delivered change is implemented and adopted
What is the main focus of change management when it comes to risks?
Risks to the adoption of the change, threats to the realization of the expected benefits, and threats to ing the change
What is the main benefit of integrating project management and change management?
Ensuring that organizational objectives are achieved
What is the main difference between project management and change management?
Project management focuses on delivering planned change in a structured way, while change management focuses on implementing and sustaining the delivered change
Who is responsible for coordinating, applying, and tracking change management tools or activities?
Change Management Practitioner
Who is the individual accountable and responsible for the change strategy who assesses the change, outlines a change plan, and implements change management?
Change Management Lead
Who are functional or social leaders, middle management, and subject matter experts from different areas in the organization who are trusted by colleagues, stakeholders, and executives for their insight into and understanding of the organization?
Change Agents
Who is the individual or group in the organization accountable for the realization of the benefits of a change?
Sponsor
What is the role of the Change Management Team?
To assess the change, outline a change plan, and implement change management
Which of the following is NOT an element that leaders must align during change initiatives?
Budgets
What can leaders do to increase the likelihood of successful implementation and adoption of change?
Continually align the organization's structure, processes, and people to a common vision
What is an important element of organizational alignment that can influence change strategy success?
Organizational culture
What should leaders create to help followers engage in and become comfortable with the new ways of working during change initiatives?
Necessary time and space
What should leaders do to detect and remediate alignment issues that may occur during change initiatives?
Develop contingency plans
Who is responsible for coordinating, applying, and tracking change management tools or activities?
Change Management Practitioner
Who is accountable and responsible for the change strategy, and has direct day-to-day control over the change management team, the change project schedule, associated budgets, and resources?
Change Management Lead
Who is responsible for facilitating change management activities to design, analyze, develop, and enable the organization to own and effectively drive adoption, usage, and proficiency?
Change Management Team
Who is the individual or group in the organization accountable for the realization of the benefits of a change, defines and champions the overall change goals, scope, and definition of success, and has ultimate decision-making and funding authority?
Sponsor
Who are functional or social leaders, middle management, and subject matter experts from different areas in the organization who are trusted by colleagues, stakeholders, and executives for their insight into and understanding of the organization, and model the required behaviors in their areas, provide feedback on change activities, and actively engage with others around change activities?
Change Agents
What is the purpose of the change management process?
To increase the likelihood of achieving expected benefits
What do individuals and stakeholders need during the change process?
Information, leadership support, training, coaching, rewards, reinforcement, and time
What is the goal of effective change management?
To minimize the negative impacts and risks of the change
What are process groups in change management?
Associations of similar or related processes that serve as guides for the application of change management knowledge
What is the relationship between process groups in change management?
The output or result of one process becomes the input of another process
What is the importance of adapting change management processes?
To ensure effectiveness, regardless of the project management methodology employed
What is the basis for the ACMP Standard for Change Management?
Many existing change management methodologies and generally accepted practices
What is the language used to describe the processes in the ACMP Standard for Change Management?
Describes generally accepted practice; therefore, processes, their sub-processes, and actions are generally used but not required
What is the goal of the CCMP certification?
To establish a recognized standard of knowledge and proficiency in change management
What is the benefit of the ACMP Standard for Change Management for practitioners using a particular methodology?
They will find commonalities and perhaps additional suggestions for extending their change management efforts
What is the approach to change management activities described in the ACMP Standard for Change Management?
Generally accepted professional approach
What is the scope of the ACMP Standard for Change Management?
Managing change in organizations
What is the purpose of the Evaluate Change Impact and Organizational Readiness process group?
To assess an organization's readiness and ability for change
What is included in the Change Management Strategy process group?
Governance, risks, resources, budget, and reporting
What is the purpose of the Develop the Change Management Plan process group?
To develop detailed plans for implementing the change management strategy
What is included in the Execute the Change Management Plan process group?
The implementation of work/actions in the detailed change management plans
What is the purpose of the Complete the Change Management Effort process group?
To reinforce the work in the change management plans
What role do history, culture, and value systems play in the Evaluate Change Impact and Organizational Readiness process group?
They play a key role in the evaluations
What is the purpose of stakeholder engagement in the Formulate the Change Management Strategy process group?
To involve stakeholders in the development of the high-level approach for change management
What is the purpose of ongoing integration with project management in the Develop the Change Management Plan process group?
To align change management plans, activities, tasks, and milestones into the other activities and operations of an organization and its stakeholders
What is the purpose of risk management in the Develop the Change Management Plan process group?
To identify and mitigate potential risks associated with the change initiative
What is the purpose of the continuous improvement activities in the Complete the Change Management Effort process group?
To determine the effectiveness of the work and learn from the outcomes
What is the purpose of the benefits realization in the Complete the Change Management Effort process group?
To determine the effectiveness of the work and learn from the outcomes
What is the purpose of the Change Management Process Groups?
To manage change in an organization and its stakeholders
What is the purpose of the 'Evaluate Change Impact and Organizational Readiness' process group in Change Management?
To assess the organization and its stakeholders' readiness for change
What is included in the 'Formulate the Change Management Strategy' process group?
High-level approach for change management
What is the purpose of the 'Develop the Change Management Plan' process group?
To develop detailed plans for implementing the change management strategy
What is included in the 'Execute the Change Management Plan' process group?
Implementation of work/actions in the detailed change management plans
What is the purpose of the 'Complete the Change Management Effort' process group?
To determine the effectiveness of the work and transition the change initiative to the business
What role do history, culture, and value systems play in the 'Evaluate Change Impact and Organizational Readiness' process group?
They play key roles in the evaluations
What is the focus of the 'Formulate the Change Management Strategy' process group?
High-level approach for change management
What is the purpose of stakeholder engagement in the 'Formulate the Change Management Strategy' process group?
To align change management plans, activities, tasks, and milestones into the other activities and operations of an organization
What is the focus of the 'Develop the Change Management Plan' process group?
Detailed plans for implementing the change management strategy
What is the focus of the 'Execute the Change Management Plan' process group?
Implementation of work/actions in the detailed change management plans
What is the focus of the 'Complete the Change Management Effort' process group?
Determining the effectiveness of the work and transitioning the change initiative to the business
What is included in the 'Develop the Change Management Plan' process group?
Detailed plans for implementing the change management strategy
What is the purpose of the 'Evaluate Change Impact and Organizational Readiness' process group?
To assess the organization and its stakeholders' readiness for change
Which process in the Evaluate Change Impact and Organizational Readiness involves developing and communicating a clear vision of the future state?
Assess the risks and likelihood of success
What is the purpose of the Evaluate Change Impact and Organizational Readiness process?
To review the overall change and how it will impact the organization
What is the importance of assessing the organization’s culture, capacity, and readiness for change in the Evaluate Change Impact and Organizational Readiness process?
To determine the organization's ability to adopt the proposed change
What is the purpose of determining the key stakeholders involved in the change process in the Evaluate Change Impact and Organizational Readiness process?
To identify who will be affected by the change
What is the purpose of assessing whether change leaders understand and are committed to a change program in the Evaluate Change Impact and Organizational Readiness process?
To ensure that change leaders are fully committed to the change program
What is the importance of assessing the risks and likelihood of success to identify potential actions that promote progress toward change in the Evaluate Change Impact and Organizational Readiness process?
To identify potential risks and challenges that may arise during the change process
When should the evaluation of effects and readiness for change begin in the change management process?
Before formulating change management strategies and plans
What is the purpose of developing and communicating a clear vision of the future state in the Evaluate Change Impact and Organizational Readiness process?
To ensure everyone in the organization understands the direction of the change
What is the importance of assessing the organization’s culture in the Evaluate Change Impact and Organizational Readiness process?
To determine if the organization's culture is compatible with the proposed change
What is the importance of assessing the organization’s capacity in the Evaluate Change Impact and Organizational Readiness process?
To determine if the organization has the resources to adopt the proposed change
What is the importance of assessing the organization’s readiness for change in the Evaluate Change Impact and Organizational Readiness process?
To determine if the organization is ready and able to adopt the proposed change
Why is it important for each process output in the Evaluate Change Impact and Organizational Readiness process to be the product of wide and proactive consultation?
To close the gap between the strategic intent and formation of strategies and plans
What is the purpose of the Evaluate Change Impact and Organizational Readiness process group?
To assess the organization's readiness for change
What is included in the Formulate the Change Management Strategy process group?
Governance, risks, resources, budget, and reporting
What is the purpose of the Develop the Change Management Plan process group?
To employ specific change management methodologies and tools to develop detailed plans for implementing the change management strategy
What is the focus of the Execute the Change Management Plan process group?
To implement the work/actions in the detailed change management plans
What is the purpose of the Complete the Change Management Effort process group?
To determine the effectiveness of the work and transition the change initiative to the business
What role do history, culture, and value systems play in the Evaluate Change Impact and Organizational Readiness process group?
They play a key role in the evaluations
What is included in the Change Management Strategy developed in the Formulate the Change Management Strategy process group?
Governance, risks, resources, budget, and reporting
What is the purpose of the Stakeholder engagement included in the Formulate the Change Management Strategy process group?
To involve sponsors, change leaders, content developers, program managers, customers, and others on the project in the high-level approach for change management
What is the focus of the Develop the Change Management Plan process group?
To employ specific change management methodologies and tools to develop detailed plans for implementing the change management strategy
What is the purpose of ongoing integration with project management included in the Develop the Change Management Plan process group?
To align change management plans, activities, tasks, and milestones into the other activities and operations of an organization and its stakeholders
What is the focus of the Execute the Change Management Plan process group?
To implement the work/actions in the detailed change management plans
What is the purpose of the Complete the Change Management Effort process group?
To determine the effectiveness of the work and transition the change initiative to the business
What is the purpose of Evaluate Change Impact and Organizational Readiness?
To review the overall change and its impact on the organization
What is the first step in evaluating change impact and organizational readiness?
Define the change and why it must occur
What is the purpose of developing and communicating a clear vision of the future state?
To establish a shared understanding of the desired end state
What is the purpose of determining the key stakeholders involved and who will be affected by the change?
To identify those who will need to be engaged and supported throughout the change process
What is the purpose of assessing the organization's culture, capacity, and readiness for change?
To identify potential barriers and enablers to successful change adoption
What is the purpose of assessing whether change leaders understand and are committed to a change program?
To ensure that change leaders have the necessary skills and resources to lead the change
What is the purpose of assessing the risks and likelihood of success?
To identify potential barriers and enablers to successful change adoption
When should the evaluation of effects and readiness for change begin?
Before formulating change management strategies and plans
What should be the product of each evaluation process output?
Wide and proactive consultation
What is the purpose of identifying potential actions that promote progress toward change?
To identify potential barriers and enablers to successful change adoption
What is the relationship between the evaluation processes and the order in which they are performed?
The evaluation processes are closely linked to the order in which they are typically performed
What is the purpose of the comprehensive evaluation involved in Evaluate Change Impact and Organizational Readiness?
To review the overall change and its impact on the organization
What is the purpose of Define the Change process?
To discern and specify the change the organization intends to adopt to meet a strategic objective
What are some of the key questions to ask when defining the change?
Is the change part of or in conjunction with other changes happening in the organization?
What is the purpose of Determine Why the Change is Required process?
To explain the current opportunity, risks or consequences, and benefits
What is the biggest risk of a misunderstood or incomplete change rationale?
The change will not be implemented successfully
What is the purpose of Develop a Clear Vision for the Future State process?
To develop a clear vision of the future state
What are the inputs for the Define the Change process?
Charter, Business Case, Change Definition, Strategic Plan, Success Measures
What are the outputs for the Determine Why the Change is Required process?
Business Case, Change Definition, Research, Charter, Strategic Plan
What are the inputs for the Develop a Clear Vision for the Future State process?
Organization Vision, Mission, Values, Business Case, Change Definition, Strategic Plan
What is the purpose of the Business Case input?
To explain the financial justification for the change
What is the purpose of the Charter input?
To define the scope and objectives of the change initiative
What is the purpose of the Strategic Plan input?
To provide a roadmap for the organization's future direction
What is the purpose of the Vision Statement output?
To develop a clear vision of the future state
What is the purpose of Identify Goals, Objectives, and Success Criteria?
To provide tangible and measurable goals
What is the purpose of Identify Sponsors Accountable for the Change?
To connect the change to its owners and determine accountability requirements
What is the purpose of Identify Stakeholders Affected by the Change?
To identify stakeholder attributes and determine the size, scope, and complexity of the change’s impact on key individuals and groups.
What is the purpose of the Business Case input in the Identify Goals, Objectives, and Success Criteria process?
To provide a justification for the change initiative
What is the purpose of the Change Objectives and Goals input in the Identify Goals, Objectives, and Success Criteria process?
To establish key change objectives and goals that define progress toward the change.
What is the purpose of the Charter output in the Identify Goals, Objectives, and Success Criteria process?
To establish a foundation for the change initiative
What is the purpose of the Sponsor Identification input in the Identify Sponsors Accountable for the Change process?
To connect the change to its owners and determine accountability requirements
What is the purpose of the Sponsor Assessment output in the Identify Sponsors Accountable for the Change process?
To assess the alignment of stakeholders with the change
What is the purpose of the Stakeholder Analysis output in the Identify Stakeholders Affected by the Change process?
To prepare stakeholder engagement, communication, and learning development plans.
What is the purpose of the Vision Statement input in the Identify Stakeholders Affected by the Change process?
To establish a clear and concise picture of the desired future state.
What is the purpose of the Research input in the Identify Stakeholders Affected by the Change process?
To capture information regarding motivations, expectations, concerns, and attitudes toward the change.
What is the purpose of the Change Definition input in all three processes?
To provide a clear and concise description of the change initiative.
What is the purpose of Evaluate Change Impact and Organizational Readiness?
To review the overall change and its impact on the organization
What is the first step in evaluating the effects and readiness for change?
Define the change and why it must occur
What is the purpose of assessing the organization's culture, capacity, and readiness for change?
To identify potential actions that promote progress toward change
What is the purpose of assessing whether change leaders understand and are committed to a change program?
To ensure that change leaders are prepared to lead the change
When should the evaluation of effects and readiness for change begin?
Before formulating change management strategies and plans
What is the purpose of assessing the risks and likelihood of success of the change?
To assess the risks and likelihood of success of the change
What is the purpose of developing and communicating a clear vision of the future state?
To provide a clear direction for the change and its expected benefits
What is the purpose of determining the key stakeholders involved and who will be affected by the change?
To ensure that all stakeholders are informed and engaged in the change process
What is the purpose of the comprehensive evaluation of effects and readiness for change?
To review the overall change and its impact on the organization
What is the benefit of wide and proactive consultation when developing the output of each evaluation process?
To ensure that the output aligns with the strategic intent and expected benefits of the change
What is the importance of the order in which the evaluation processes are performed?
The order in which the evaluation processes are performed can impact the effectiveness of the change program
What is the purpose of establishing whether the organization is ready and able to adopt the proposed change?
To assess the organization's culture, capacity, and readiness for change
What is the purpose of Identify Goals, Objectives, and Success Criteria?
To establish measurable goals and progress towards the future state
What is the purpose of Identify Sponsors Accountable for the Change?
To connect the change to its owners and determine accountability requirements
What is the purpose of Identify Stakeholders Affected by the Change?
To identify stakeholders affected by the change and those with the ability to influence the outcome
What is the purpose of Stakeholder Analysis?
To identify stakeholders affected by the change and those with the ability to influence the outcome
What is the difference between those accountable and those responsible for the change?
Those accountable are required to bring the change to completion, whereas those responsible are operationally required to do the day-to-day work of driving the change to achieve its goals and objectives
What should be established in Identify Goals, Objectives, and Success Criteria?
Key parameters that measure when goals and objectives are attained
What should be captured in Identify Sponsors Accountable for the Change?
Motivations, abilities, expectations, and concerns regarding the change
What should be captured in Identify Stakeholders Affected by the Change?
Motivations, expectations, concerns, and attitudes toward the change
What is the purpose of Charter?
To connect the change to its owners and determine accountability requirements
What is the purpose of Change Definition?
To identify stakeholders affected by the change
What is the purpose of Vision Statement?
To establish measurable goals and progress towards the future state
What is the purpose of Strategic Plan?
To establish measurable goals and progress towards the future state
What is the purpose of Assess the Change Impact?
To determine the size, scope, timing, and complexity of the change effort
What does Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement aim to achieve?
To anticipate the impact of expected benefits on organizational strategic goals and objectives
What is the output of the Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement process if the change is deemed necessary but insufficiently aligned with the current strategy?
Modify the strategic plan
What is the purpose of the Research input in Assess the Change Impact?
To analyze how stakeholders will be impacted by the change
What is the purpose of the Organizational Alignment Assessment input in Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement?
To assess where alignment and misalignment of objectives, targets, results, and performance measures occur
What is the purpose of the Stakeholder Analysis input in Assess the Change Impact?
To analyze how stakeholders will be impacted by the change
What is the purpose of the Change Definition input in Assess the Change Impact?
To describe the change
What is the purpose of the Case for Change input in Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement?
To evaluate and contrast strategic planning instruments with the change being proposed
What is the purpose of the Vision Statement input in Assess the Change Impact?
To identify and categorize who and what will be affected by the change
What is the purpose of the Risk Plan input in Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement?
To identify potential change obstacles and conflicts
What is the purpose of the Change Impact Assessment output in Assess the Change Impact?
To assess the degree of change occurring within these areas
What is the purpose of the Future State Vision Statement input in Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement?
To assess where alignment and misalignment of objectives, targets, results, and performance measures occur
What is the purpose of the Identify Goals, Objectives, and Success Criteria process?
To establish key change objectives and goals
What is the purpose of the Identify Sponsors Accountable for the Change process?
To connect the change to its owners and determine accountability requirements
What is the purpose of the Identify Stakeholders Affected by the Change process?
To identify stakeholder attributes and determine the size, scope, and complexity of the change’s impact on key individuals and groups
What is the purpose of the Change Definition input?
To define the scope and nature of the change initiative
What is the purpose of the Charter output?
To establish key change objectives and goals
What is the purpose of the Sponsor Assessment output?
To identify sponsors accountable for the change
What is the purpose of the Stakeholder Analysis output?
To identify stakeholder attributes and determine the size, scope, and complexity of the change’s impact on key individuals and groups
What is the purpose of the Strategic Plan input?
To establish the organization's long-term goals and objectives
What is the purpose of the Vision Statement input?
To establish the organization's desired future state
What is the purpose of the Research input?
To collect information related to the change initiative
What is the purpose of the Current Organizational Charts and Profiles input?
To understand the current state of the organization
What is the purpose of the Change Objectives and Goals output?
To provide tangible, concrete, measurable, and manageable goals
What is the purpose of the Assess the Change Impact process?
To analyze the impact of the change on people, processes, tools, organizational structure, roles, and technology
What is the purpose of the Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement process?
To anticipate the impact of the expected benefits on the organization’s strategic goals and objectives
What is the outcome of the Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement process if the change and strategy are in alignment?
Confirm that change and strategy are in alignment
What is the outcome of the Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement process if the change is deemed necessary but is insufficiently aligned with current strategy?
Adapt strategy if change is deemed necessary but is insufficiently aligned with current strategy
What is the outcome of the Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement process if the change needs to be postponed?
Postpone change until it is more aligned to organization strategy
What is the outcome of the Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement process if the change needs to be canceled?
Cancel change
What are the outputs of the Change Impact Assessment process?
Research, Stakeholder Analysis, Change Impact Assessment
What are the inputs of the Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement process?
Strategic Plan, Current Vision Statement, Future State Vision Statement
What is the purpose of the Stakeholder Analysis?
To identify who and what will be affected by the change
What is the purpose of the Organizational Alignment Assessment?
To assess where alignment and misalignment of objectives, targets, results, and performance measures occur between the future state and the current state
Who is responsible for driving appropriate actions to overcome obstacles and avoid or minimize adverse effects?
Change management practitioners
What is the purpose of the Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement process if the change is insufficiently aligned with current strategy?
To adapt strategy if change is deemed necessary but is insufficiently aligned with current strategy
What is the purpose of Assess the Change Impact process?
To analyze the impact of change on stakeholders and organizational elements
What is the outcome of Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement process?
Cancel the change
What is the purpose of Strategic Plan input in Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement process?
To evaluate the change's alignment with organizational objectives
What is the purpose of Change Definition input in Assess the Change Impact process?
To describe the change
What is the purpose of Research input in Assess the Change Impact process?
To provide background information on the change
What is the purpose of Future State Vision Statement output in Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement process?
To evaluate the change's alignment with organizational objectives
What is the purpose of Stakeholder Analysis input in Assess the Change Impact process?
To analyze how stakeholders will be impacted by the change
What is the purpose of Current Vision Statement input in Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement process?
To evaluate the change's alignment with organizational objectives
What is the purpose of Risk Plan input in Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement process?
To identify potential change obstacles and conflicts
What is the purpose of Organizational Alignment Assessment output in Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement process?
To evaluate the change's alignment with organizational objectives
What is the purpose of Case for Change input in Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement process?
To identify potential change obstacles and conflicts
What is the purpose of Modifications to Organizational and Enterprise Performance Targets (Goals and Objectives) output in Assess Alignment of the Change with Organizational Strategic Objectives and Performance Measurement process?
To anticipate the impact of the expected benefits on the organization’s strategic goals and objectives
What is the purpose of Assess External Factors that May Affect Organizational Change?
To identify external factors that may influence stakeholder adoption of the future state
What are some examples of external factors that may influence stakeholder adoption of the future state?
Economic, political, and technological factors
What is organizational culture?
The shared values and behaviors uniquely common to an organization
What is the purpose of Assess Organization Culture(s) Related to the Change?
To determine the cultural elements within the organization that may help or hinder the change direction and achievement of expected benefits
What are some indicators that a cultural change may be necessary to support and sustain the change?
Current culture does not allow stakeholders to work in ways that support the future state
What is the purpose of the Culture Assessment?
To determine the tangible and intangible cultural elements within the organization that may help or hinder the change direction and achievement of expected benefits
What is the definition of organizational culture?
The shared values and behaviors uniquely common to an organization
What is the purpose of the Impact Assessment?
To identify external factors that may influence stakeholder adoption of the future state
What is the purpose of the Change Management Strategy?
To guide and inform the change effort
What is the definition of stakeholder adoption?
The process of gaining support and commitment from those who will be affected by the change
What is the definition of intangible cultural elements?
Beliefs and behaviors that may not be overt
What is the purpose of the Opinion Surveys and Feedback Assessments?
To determine the tangible and intangible cultural elements within the organization that may help or hinder the change direction and achievement of expected benefits
What is the purpose of Assess External Factors that May Affect Organizational Change?
To determine external factors that will enable or constrain the change effort
What are some examples of external factors that may influence stakeholder adoption of the future state?
Social, legal, and economic factors
What is the definition of organizational culture?
The shared values and behaviors of a group of individuals
What is the purpose of the Culture Assessment process?
To determine the cultural elements within the organization that may help or hinder the change direction
What are some indicators that a cultural change may be necessary to support and sustain the change?
Current values are in conflict with what will be expected of the stakeholders and leaders
What is the difference between tangible and intangible cultural elements in an organization?
Tangible elements are physical, while intangible elements are abstract
What is the purpose of the Impact Assessment process in Assess External Factors that May Affect Organizational Change?
To identify external factors that will enable or constrain the change effort
What is the purpose of the Assess Organization Culture(s) Related to the Change process?
To identify internal factors that may influence stakeholder adoption of the future state
What is the definition of organizational culture according to the text?
The shared values and behaviors of a group of individuals
What is the purpose of the Vision Statement input in both Assess External Factors that May Affect Organizational Change and Assess Organization Culture(s) Related to the Change?
To guide and inform the development of the Change Management Strategy
What is the definition of the Culture Assessment output in Assess Organization Culture(s) Related to the Change?
Opinion Surveys and Feedback Assessments
What is the definition of the External Environment Impact Assessment input in Assess External Factors that May Affect Organizational Change?
Assessment of external factors that may influence stakeholder adoption of the future state
What is the purpose of Assess External Factors that May Affect Organizational Change?
To determine external factors that will enable or constrain the change effort.
What are the external factors that may influence stakeholder adoption of the future state?
Market, social, legal, economic, political, and technological factors.
What is organizational culture?
The shared values and behaviors uniquely common to an organization.
What is the purpose of Assess Organization Culture(s) Related to the Change?
To identify internal factors that may influence stakeholder adoption of the future state.
What are the indicators that a cultural change may be necessary to support and sustain the change?
Current values are in conflict with what will be expected of the stakeholders and leaders.
What does the Culture Assessment process focus on?
The tangible cultural elements that regularly occur in an organization.
What is the purpose of the Business Case input in Assess External Factors that May Affect Organizational Change?
To identify internal factors that may influence stakeholder adoption of the future state.
What is the purpose of the Vision Statement input in Assess External Factors that May Affect Organizational Change?
To identify internal factors that may influence stakeholder adoption of the future state.
What is the purpose of the Strategic Plan input in Assess External Factors that May Affect Organizational Change?
To identify internal factors that may influence stakeholder adoption of the future state.
What is the purpose of the External Environment Impact Assessment input in Assess External Factors that May Affect Organizational Change?
To determine external factors that will enable or constrain the change effort.
What is the purpose of the Core Values and Behaviors input in Assess Organization Culture(s) Related to the Change?
To identify the core values and behaviors of the organization.
What is the purpose of the Current Communication Channels, Tools, and Methods input in Assess Organization Culture(s) Related to the Change?
To assess the impact of the change effort on the organization's culture.
What is the purpose of the Opinion Surveys and Feedback Assessments input in Assess Organization Culture(s) Related to the Change?
To assess the impact of the change effort on the organization's culture.
Which of the following is NOT a factor that affects an organization's capacity to adopt new changes?
Number of employees
What is the purpose of Assess Organizational Capacity for Change?
To determine the ability of the various stakeholders impacted by the change to adopt the change and move toward the future state
What is the purpose of Assess Organizational Readiness for Change?
To determine the organization's preparedness for change activities
What is the purpose of a cultural assessment in measuring an organization's capacity for change?
To identify the required behavior changes, skill sets, competencies, and potential barriers to change
What is change maturity?
The extent to which the organization uses change or project management methodologies, techniques, and tools
What is the purpose of an organizational change capacity assessment?
To determine the organization's ability to adopt new changes
What is the purpose of an organizational change readiness assessment?
To determine the organization's preparedness for change activities
What is the purpose of an external environment impact assessment in measuring an organization's capacity for change?
To review independent reports on external and internal factors
What is the purpose of an organizational alignment assessment in measuring an organization's readiness for change?
To assess the organizational process changes and determine the level of understanding and preparation of the organizational units for the transition
What is the purpose of a sponsorship alignment assessment in measuring an organization's readiness for change?
To assess the alignment of sponsors with the change objectives and goals
What is the purpose of a vision statement in measuring an organization's readiness for change?
To provide a clear and compelling picture of the future state after the change
What is the purpose of a risk assessment in measuring an organization's readiness for change?
To identify potential risks and develop mitigation strategies
What is the purpose of Assess Organizational Capacity for Change?
To determine the ability of stakeholders to adopt change
What are some internal and external factors that affect an organization's capacity to adopt new changes?
Operational ability to absorb change and historical experience with change
What is the purpose of Assess Organizational Readiness for Change?
To determine the organization's preparedness for change activities
What is the importance of reviewing an organization's historical experience with change?
It helps to identify potential barriers to change
What is change maturity?
The extent to which the organization uses change or project management methodologies, techniques, and tools
What are some methods and tools available to help measure an organization's capacity for change?
Performing a cultural assessment and reviewing change and project management maturity audits
What is the purpose of the Stakeholder Assessment input in Assess Organizational Capacity for Change?
To determine the ability of stakeholders to adopt change
What is the purpose of the Organizational Change Readiness Assessment output in Assess Organizational Readiness for Change?
To determine the organization's preparedness for change activities
What is the purpose of the Risk Assessment input in Assess Organizational Readiness for Change?
To develop action plans for major weaknesses in the organization's readiness
What is the purpose of the Organizational Alignment Assessment input in Assess Organizational Readiness for Change?
To identify gaps in the organization's readiness for change
What is the purpose of the Vision Statement input in Assess Organizational Readiness for Change?
To assess the organization's level of comprehension of the change
What is the purpose of the Sponsorship Alignment Assessment input in Assess Organizational Readiness for Change?
To determine the level of understanding and preparation of the organizational units for the transition
What is the purpose of Assess Organizational Capacity for Change?
To determine the ability of stakeholders to adopt change
What factors can impact an organization's capacity to adopt new changes?
Volume of concurrent changes
What is change maturity?
The extent to which the organization uses change or project management methodologies, techniques, and tools
What is the purpose of Assess Organizational Readiness for Change?
To determine the organization's preparedness for change activities
What should Assess Organizational Readiness for Change focus on?
Assessing the organization's level of comprehension, perceptions, and expectations of the change
What is the purpose of Organizational Change Readiness Assessment?
To develop action plans for major weaknesses in the organization's readiness
What is the importance of reviewing change and project management maturity audits?
To assess the organization's historical experience with change
What should be considered the pre-requisites for successful change?
Assess Organizational Capacity for Change
What can be used to measure an organization's external and internal factors?
Independent reports
What is the purpose of Stakeholder Assessment?
To determine the ability of stakeholders to adopt change
What is the purpose of Organizational Alignment Assessment?
To assess the organization's alignment with the change objectives and goals
What is the purpose of Vision Statement Risk Assessment?
To assess the risks associated with the change objectives and goals
Which of the following is an example of a potential risk that may affect a change, according to the Conduct Change Risks Assessment?
Resistance from stakeholders
What is the purpose of the Conduct Change Risks Assessment?
To determine and anticipate the identifiable risks to the proposed change
What should be included in the assessment of change risks?
A level of measuring the impact of the identified risks on the change
Which of the following is an input to the Conduct Change Risks Assessment?
Stakeholder Analysis
What is the purpose of Formulate the Change Management Strategy?
To develop the overarching approach for how an organization transitions from its current state to its future state
What does the Change Management Strategy typically include?
The scale, scope, and complexity of the change program and requirements and implementation options
What are some of the in-scope change management workstreams that may be included in the Change Management Strategy?
Sponsor accountabilities and activities, leadership alignment, and stakeholder engagement
What is the purpose of the change diagnostics and assessments completed in 5.1 Evaluate Change Impact and Organizational Readiness?
To provide data for the change strategy to be tailored to the organization or to specific areas of the organization
What is the key area to be addressed in the change strategy to minimize risk to implementing the strategy and to maximize effectiveness?
Strength of the Case for Change
What are some of the risks associated with inadequate change planning?
Poor adoption of the change, insufficient allocation of resources necessary to drive the change, and lack of credibility for the project
What is the purpose of Formulate the Change Management Strategy?
To develop the overarching approach for how an organization transitions from its current state to its future state.
What does the Change Management Strategy typically aim to achieve?
A set of goals to achieve specific organizational outcomes.
What does the Change Management Strategy define?
The requirements and implementation options, challenges, constraints, opportunities, success criteria, measurements, RACI, and governance for each change management activity needed to achieve successful and sustainable change implementation.
What does the Change Management Strategy clarify?
What needs to be done, why it needs to be done, who will do it, when it will be done, and the expected outcome.
What may be included in the Change Management Strategy?
Resource and other cost requirements for the change program, such as tools or technology solutions used by the change team, marketing/ communication materials, or events.
What are some of the in-scope change management workstreams that may be included in the Change Management Strategy?
Sponsor accountabilities and activities, leadership alignment, stakeholder engagement, communication, organization and process design, culture and behavior change, impact assessment and management, readiness planning, learning and development, performance management, risk management, benefit realization, and sustainability management.
What provides data for the change strategy to be tailored to the organization or to specific areas of the organization?
Change diagnostics, assessments, and engagement completed in 5.1 Evaluate Change Impact and Organizational Readiness.
What does the strength of the Case for Change affect?
The level of risk to implementing the strategy.
What may result from inadequate change planning?
Poor adoption of the change, insufficient allocation of resources necessary to drive the change, and lack of credibility for the project.
What are some key areas to be addressed in the change strategy to minimize risk to implementing the strategy and to maximize effectiveness?
Strength of the Case for Change, communication barriers and opportunities, critical success factors, and engagement requirements.
What is the purpose of the Change Management Strategy?
To develop the overarching approach for how an organization transitions from its current state to its future state.
What does the Change Management Strategy aim to achieve?
A set of goals to achieve specific organizational outcomes.
What does the Change Management Strategy detail?
The scale, scope, and complexity of the change program and defines the requirements and implementation options, challenges, constraints, opportunities, success criteria, measurements, RACI, and governance for each change management activity needed to achieve successful and sustainable change implementation.
What is the purpose of the Change Management Strategy?
To develop a plan for managing organizational change
Who must validate and approve the Change Management Strategy?
Appropriate program team and organizational leadership only
What is the purpose of the Communication Strategy?
To ensure that the organization and its customers are aware of and understand the organizational rationale for the change
In complex transformation programs, who may require approval of the Change Management Strategy?
Organizational leaders, partners, and subject matter experts only
What questions should be considered when developing the Change Management Strategy?
All of the above
What is the purpose of the Communication Strategy governance and review process?
To ensure that stakeholders are aligned regarding the program’s expected value and benefits to the organization
What are the components of the Communication Strategy?
All of the above
What is the purpose of the strategy review and approval process?
To clearly define the Change Management Strategy review and approval process in the change program governance documents
What is the purpose of the Change Management Strategy in complex transformation programs?
To develop a plan for managing organizational change
What is the purpose of the Communication Strategy feedback channels and loops?
To identify feedback channels and loops
What are the identified audiences in the Communication Strategy?
All of the above
What is the purpose of the Change Management Strategy approval process?
To ensure that appropriate program team and organizational leadership have reviewed and approved the strategy
What is the purpose of the Change Management Strategy review and approval process?
To validate the effectiveness of the change strategy
What is the purpose of developing the Communication Strategy?
To ensure stakeholders are aligned regarding the program's expected value and benefits to the organization
What types of organizations may require approval of the Change Management Strategy from partners and subject matter experts?
Complex transformation programs
What questions should be considered when developing the Change Management Strategy?
What are the anticipated areas of resistance?
What is the purpose of identifying communication channels and messaging frequency in the Communication Strategy?
To ensure stakeholders are aware of and understand the organizational rationale for the change
What is the purpose of the Communication Strategy review and governance process?
To validate the effectiveness of the communication strategy
What is the purpose of the Change Management Strategy?
To create a strategy for managing resistance to change
Who may require approval of the Change Management Strategy in complex transformation programs?
Organizational leaders and partners
What is the purpose of the Change Management Strategy validation and approval process?
To validate the effectiveness of the change strategy
What is the purpose of the Communication Strategy?
To ensure stakeholders are aware of and understand the organizational rationale for the change
What is the purpose of identifying feedback channels and loops in the Communication Strategy?
To receive feedback on the effectiveness of the communication strategy
What is the purpose of the strategy review and approval process in the change program governance documents?
To define the governance process for the change program
Who must validate and approve the Change Management Strategy?
The change program sponsor, appropriate program team, and organizational leadership, among others
What is the purpose of the Change Management Strategy?
To create a strategy that ensures that the organization and its customers are aware of and understand the organizational rationale for the change
What is the purpose of the Communication Strategy?
To create a strategy that ensures that the organization and its customers are aware of and understand the organizational rationale for the change
In what type of programs might there be a wide audience for the change strategy?
Complex transformation programs
What questions should be considered when developing the Change Management Strategy?
How prepared is the organization for the change? What are the known and anticipated areas of resistance? What mechanisms will be used to overcome them?
What is the purpose of the Communication Governance and Review Process?
To ensure that stakeholders are aligned regarding the program's expected value and benefits to the organization
What is the purpose of the Targeted Stakeholder Messaging in the Communication Strategy?
To ensure that stakeholders receive the same message
What must be clearly defined in the change program governance documents?
The Change Management Strategy
What is the purpose of the Identified Feedback Channels and Loops in the Communication Strategy?
To ensure that stakeholders can provide feedback and that the feedback is acted upon
What is the purpose of the Operational Adjustments in the Change Management Strategy?
To facilitate adoption of the change with minimal disruption
What is the purpose of the Case for Change in the Communication Strategy?
To create a strategy that ensures that the organization and its customers are aware of and understand the organizational rationale for the change
What is the purpose of the Communication Channels and Messaging Frequency in the Communication Strategy?
To ensure that stakeholders receive the same message
What is the purpose of developing a Sponsorship Strategy?
To prepare and leverage sponsors to promote and drive adoption of a change
Who is responsible for developing the Sponsorship Strategy?
The Change Management Lead with input from others who have knowledge and experience with sponsors
What is the role of sponsors in change success?
To provide consistent high-level messaging
What should the Sponsorship Strategy outline?
Why stakeholders are critical to the success of a change effort
What risks should be considered when developing the Sponsorship Strategy?
Lack of sponsor commitment and support for the change
What is the purpose of developing a Stakeholder Engagement Strategy?
To engage stakeholders in the change effort
What does stakeholder engagement involve?
Taking appropriate steps to identify stakeholders, conduct a Stakeholder Analysis, identify required engagement, and identify activities needed for engagement
Is stakeholder engagement appropriate for all change management efforts?
It depends on the size and complexity of the change effort
Who should be involved in stakeholder engagement?
People impacted by changes or who can influence the success of the changes
What does good stakeholder engagement do?
Attracts and holds the attention of stakeholders to the degree needed for change success
What variables affect the degree and type of stakeholder involvement required?
Time, resource availability, negotiable elements within the future state, Change Management Strategy (directive versus collaborative), and stakeholder role
What are the inputs for developing the Stakeholder Engagement Strategy?
Current State Analysis, Change Impact Assessment, Current Communication Channels, Tools, and Methods, and the Stakeholder Engagement Strategy itself
Which of the following is a key element that should be included in the Communication Strategy?
The business rationale for the change
What is the benefit of successful communication of the Case for Change?
It motivates people to continue the change effort and reach the future state
What should a message in the Communication Strategy do?
Summarize the essence of the change
What should be considered when developing an effective Communication Strategy?
Tailoring the communication activities to the needs
What should the Communication Strategy include regarding communication governance?
The roles, responsibilities, accountabilities, resources, and timelines for communication content review and sign-off prior to publication
What is the purpose of identifying communication channels and information flow?
To map how communications will work throughout the organization
What should be included in the guiding principles for communication messages?
Storytelling techniques that include interesting narratives, human interest stories, and arresting imagery
What is the benefit of using storytelling techniques in communication messages?
To make the message more interesting and memorable
What should be noted when identifying communication channels?
Both formal and informal communication channels
What should the Communication Strategy provide for communication messages?
Guiding principles for communication messages
What should the Communication Strategy include regarding the Case for Change?
The business rationale for what, why, who, how, and when changes are taking place
What is the benefit of tailoring the communication activities to the needs?
To make the communication activities more effective
What should the Communication Strategy provide for guiding principles of communication messages?
Using storytelling techniques that include interesting narratives, human interest stories, and arresting imagery
Who is responsible for developing the Sponsorship Strategy?
The Change Management Lead
What is the purpose of the Sponsorship Strategy?
To prepare and leverage sponsors to promote, gain support for, and drive adoption of a change
What risks should be considered when developing the Sponsorship Strategy?
Lack of sponsor commitment and support for the change, sponsorship competency gaps, and past sponsorship challenges
What is the purpose of developing the Stakeholder Engagement Strategy?
To ensure that individuals or groups impacted by a change and those who can positively affect the overall success of the change are engaged in the change effort
What inputs are needed for developing the Stakeholder Engagement Strategy?
Current State Analysis, Change Impact Assessment, Current Communication Channels, Tools, and Methods, Communication Strategy, Sponsorship Strategy, Stakeholder Analysis, and the Stakeholder Engagement Strategy itself
Which of the following should be included in the Communication Strategy?
The business rationale for what, why, who, how, and when changes are taking place
What is the key to successful communication of the Case for Change?
Ensuring that each type and level of stakeholder can clearly articulate what is changing
What should a message do?
Summarize the essence of the change
What is the importance of using relevant and appropriate messages?
It ensures that the message is easy to understand
What is the purpose of identifying communication channels and information flow?
To identify opportunities to reinforce messaging content
What are some considerations in developing an effective Communication Strategy?
Tailoring the communication activities to the needs
What should the Communication Strategy provide guiding principles for?
Communication messages
What is the importance of using storytelling techniques in communication?
It helps to communicate the message to the target audience
What should be identified in the Communication Strategy?
Both formal and informal communication channels
What should be included in the Communication Strategy regarding communication content review and sign-off?
Roles and responsibilities, accountabilities, resources, and timelines
What is the purpose of the Communication Governance and Review Process?
To ensure that communication content is reviewed and validated by a number of groups
What should a message feedback be used for?
To tailor the messaging to the needs of the audience
Who is responsible for developing the Sponsorship Strategy?
The Change Management Lead
What is the purpose of developing the Stakeholder Engagement Strategy?
To ensure that individuals or groups impacted by a change and those who can positively affect the overall success of the change are engaged in the change effort
Why are sponsors critical to change success?
They provide resources, set expectations, build support, identify and mitigate risks, and provide consistent high-level messaging
What risks should be considered when developing the Sponsorship Strategy?
A lack of sponsor commitment and support for the change, sponsorship competency gaps, and past sponsorship challenges
What are the inputs for developing the Stakeholder Engagement Strategy?
Current State Analysis, Change Impact Assessment, Current Communication Channels, Tools, and Methods, Communication Strategy, Sponsorship Strategy, Stakeholder Analysis, and the Stakeholder Engagement Strategy itself
What is the purpose of the Sponsorship Strategy?
To prepare and leverage sponsors to promote, gain support for, and drive adoption of a change
What is the purpose of Stakeholder Engagement?
To engage individuals or groups impacted by a change and those who can positively affect the overall success of the change
What is the high-level approach for gaining sponsorship commitment?
Building a coalition of sponsorship that will drive and support the Sponsorship Strategy
What does Stakeholder Engagement involve?
Taking appropriate steps to identify stakeholders, conduct a Stakeholder Analysis, identify required engagement, and identify activities needed for engagement
What is the degree and type of stakeholder involvement required based on?
Variables such as time, resource availability, negotiable elements within the future state, Change Management Strategy (directive versus collaborative), and stakeholder role
What is the purpose of building a coalition of sponsorship?
To drive and support the Sponsorship Strategy
What is the focus of Stakeholder Engagement?
What stakeholders need to know and do
Which of the following is the purpose of the Change Impact and Readiness Strategy?
To undertake detailed impact analysis and readiness planning for implementing change
What does the Readiness Strategy entail?
Outlining the actions and activities to be completed in advance of the change being implemented
What is the focus of the Training Strategy and Readiness Strategy?
Specific impacts on people, processes, tools, organizational structure, job roles, and technology
What is the purpose of readiness management?
To ensure a smooth transition to new ways of working
What are the inputs to the Change Impact and Readiness Strategy?
Stakeholder Engagement Strategy and Change Impact Assessment
Who is responsible for developing the Sponsorship Strategy?
The Change Management Lead
What is the purpose of developing a Sponsorship Strategy?
To prepare and leverage sponsors to promote, gain support for, and drive adoption of a change
Why are sponsors critical to change success?
They provide resources, set expectations, build support, identify and mitigate risks, and provide consistent high-level messaging
What should be included in the Sponsorship Strategy?
Why sponsors are critical to the success of a change effort
What risks should be considered when developing a Sponsorship Strategy?
A lack of sponsor commitment and support for the change, sponsorship competency gaps, and past sponsorship challenges
What is the purpose of developing a Stakeholder Engagement Strategy?
To ensure that individuals or groups impacted by a change and those who can positively affect the overall success of the change are engaged in the change effort
What does stakeholder engagement involve?
Taking appropriate steps to identify stakeholders, conduct a Stakeholder Analysis, identify required engagement, and identify activities needed for engagement
Is stakeholder engagement appropriate for all change management efforts?
No, it may not be appropriate for all change management efforts
What does stakeholder engagement require?
The attention and involvement of people impacted by changes or who can influence the success of the changes, and focuses on what stakeholders need to know and do
What does good stakeholder engagement do?
Attracts and holds the attention of stakeholders to the degree needed for change success
What factors affect the degree and type of stakeholder involvement required?
Time, resource availability, negotiable elements within the future state, Change Management Strategy (directive versus collaborative), and stakeholder role
What inputs are needed for developing the Stakeholder Engagement Strategy?
Current State Analysis, Change Impact Assessment, Current Communication Channels, Tools, and Methods, Communication Strategy, Sponsorship Strategy, Stakeholder Analysis, and the Stakeholder Engagement Strategy itself
What is the purpose of a Learning and Development Strategy?
To define the required knowledge, skills, and competencies for stakeholders to adopt the change.
What does a Learning and Development Strategy identify?
The skills and competencies needed, those requiring training, the content and delivery method, and methods to evaluate training effectiveness.
What does the high-level approach for a Learning and Development Strategy define?
The intended work effort.
What does the learning and development method depend on?
The type of change and culture of the organization.
What are some key learning and development methods?
Instructor-led, computer-based, webcasts/podcasts, role plays, simulations, on-the-job, and gamification.
What should be included in the high-level plan for a Learning and Development Strategy?
An estimated timeline that aligns with the project schedule.
What may be included as deliverables for a Learning and Development Strategy?
A learning and development plan, curriculum, materials, and evaluation.
What are some key considerations for a Learning and Development Strategy?
License costs, training environments, data privacy requirements, governance for sign-off of training content, and transitioning training to 'business as usual.'
What does measuring the success of a learning and development program demonstrate?
Whether participants learned the necessary skills.
What do learning objectives define?
Training content and measure adoption after training.
What is the purpose of the resourcing plan for a Learning and Development Strategy?
To conduct the learning and development activities.
What does a Learning and Development Strategy document?
What stakeholders must do differently and how they need to work to be successful in the future state.
What is the purpose of a Learning and Development Strategy?
To define the required knowledge, skills, and competencies for stakeholders to adopt the change
What does a Learning and Development Strategy identify?
The skills and competencies needed, those requiring training, the content and delivery method, and methods to evaluate training effectiveness
What is the purpose of outlining a high-level approach in a Learning and Development Strategy?
To ensure understanding of the intended work effort
What is a key consideration when developing a Learning and Development Strategy?
License costs
What is the benefit of measuring the success of a learning and development program?
To demonstrate whether participants learned the necessary skills
What should learning objectives define in a training program?
Training content and measure adoption after training
What are some key learning and development methods that may be used?
Instructor-led, computer-based, webcasts/podcasts, role plays, simulations, on-the-job, and gamification
What should be included in the deliverables of a Learning and Development Strategy?
A learning and development plan, curriculum, materials, and evaluation
What does the learning and development method depend on?
The type of change and culture of the organization
What is the purpose of a Learning and Development Strategy?
To define required knowledge, skills, and competencies for stakeholders to adopt change
What does a Learning and Development Strategy identify?
Skills and competencies needed, those requiring training, content and delivery method, and methods to evaluate training effectiveness
What does a high-level approach for a Learning and Development Strategy define?
The intended work effort
What does the learning and development method depend on?
The type of change and culture of the organization
What are some key learning and development methods?
Instructor-led, computer-based, webcasts/podcasts, role plays, simulations, on-the-job, and gamification
What should be included in the high-level plan for a Learning and Development Strategy?
An estimated timeline that aligns with the project schedule
What are some deliverables that may be included in a Learning and Development Strategy?
A learning and development plan, curriculum, materials, and evaluation
What are some key considerations for a Learning and Development Strategy?
License costs, training environments, data privacy requirements, governance for sign-off of training content, and transitioning training to 'business as usual'
What does measuring the success of a learning and development program demonstrate?
Whether participants learned the necessary skills
What should learning objectives do for a training program?
Define training content and measure adoption after training
What is the purpose of a Learning and Development Strategy?
To define required knowledge, skills, and competencies for stakeholders to adopt change
What is the purpose of measuring the success of a learning and development program?
To demonstrate whether participants learned the necessary skills
What is the first step in identifying the most effective learning and development methods and tools?
Defining the high-level approach
What are some of the key learning and development methods that may be included in the high-level approach?
Role plays
What are some possible resources for conducting learning and development activities?
Both internal and external resources
What should the high-level plan include in terms of timeline for learning and development activities?
An estimated timeline that aligns with the project schedule
What are some of the expected learning and development deliverables that need to be defined in the Learning and Development Strategy?
User manuals
What are some of the key considerations in defining the learning and development approach?
License costs for training tools
Why is it important to evaluate learning and development activities?
To demonstrate whether the participants learned the skills needed
What should the Learning and Development Strategy explain about evaluating learning and development?
The importance of evaluating learning and development and how it should be approached
What should be used to define training content and measure adoption after training?
The learning objectives
What is the benefit of measuring the success of a learning and development program?
To demonstrate whether the participants learned the skills needed
What is the purpose of identifying the objectives of the learning and development program prior to the delivery?
To evaluate adoption success after training completion
What are some of the inputs for developing a Learning and Development Strategy?
Learning Needs Assessment and Stakeholder Analysis
What is the purpose of the Learning and Development Strategy?
To identify the most effective learning and development methods and tools
What are some key learning and development methods that may be included in a high-level approach?
Role plays
What are some possible resources for conducting learning and development activities?
Both external consulting expertise and internal learning and development departments
What should the high-level plan include in terms of timeline for learning and development?
A timeline that is too close to the actual change
What are some examples of learning and development deliverables that need to be defined in the Learning and Development Strategy?
Materials (e.g., user manual, quick reference guide)
What are some key considerations in defining the learning and development approach?
All of the above
Why is it important to evaluate learning and development?
To measure the success of a learning and development program
What should the Learning and Development Strategy explain in terms of evaluating learning and development?
Both the importance of evaluating learning and development and how to evaluate learning and development
What should be used to define training content and measure adoption after training?
The learning objectives
What are some examples of deliverables that may be included in learning and development?
A learning and development plan and curriculum
What is the purpose of identifying possible resources for learning and development?
To establish the work effort expected to complete learning and development
What should the high-level approach identify when defining the most effective learning and development methods and tools?
The most effective methods and tools
What should the high-level plan include in terms of the timeline for learning and development?
A timeline that is too close to the actual change
What are some examples of approaches to transitioning training from the change program to 'business as usual' training?
Both knowledge transfer and management and governance for sign-off of training content
What is the key factor in determining the learning and development method for an organization?
The type of change needed
What are some of the key learning and development methods that may be used?
Gamification
What are some possible resources for conducting learning and development activities?
Internal learning and development departments
What should be included in the high-level plan for learning and development?
An estimated timeline
What are some possible deliverables for learning and development activities?
A user manual
What is a key consideration in defining the learning and development approach for new technical or digital solutions?
License costs for training tools
What is the purpose of evaluating learning and development activities?
To measure the success of the program
What should be used to define training content and measure adoption after training?
The learning objectives
What is a key benefit of identifying the objectives of the learning and development program prior to delivery?
It enables the change practitioner to evaluate adoption success after training completion
What is the importance of governance for training content sign-off?
It ensures the training is fit for purpose
What is the purpose of transitioning training from the change program to 'business as usual' training?
To include knowledge transfer and management
What are some of the inputs for the Learning and Development Strategy?
Stakeholder Analysis
What are some of the outputs for the Learning and Development Strategy?
An evaluation
What is the purpose of the Develop the Measurement and Benefit Realization Strategy process?
To define success criteria and measures to monitor the change effort
Why is it important to begin measuring as early as possible in the lifecycle of the effort?
To gauge the effectiveness of the change strategy
What should be used to determine what is required to achieve the future state in the Measurement Strategy?
Change objectives and goals
What is a common area of focus in assessing the effectiveness of the strategy used to drive the change effort itself?
Communication and learning
What mechanisms must be installed to monitor the achievement of the performance targets in the Benefit Realization Strategy?
Developing the process, data collection, and reporting requirements for each measure
What is one component of the Benefit Realization Strategy?
Aligning with reward strategies
What is the purpose of assigning owners for each measure and target in the Benefit Realization Strategy?
To monitor the achievement of the performance targets
What is the purpose of determining when and how the measurement data will be collected in the Benefit Realization Strategy?
To monitor the achievement of the performance targets
What is the purpose of creating an approach to address slippage or slow attainment of measure in the Benefit Realization Strategy?
To monitor the achievement of the performance targets
What is the purpose of aligning with reward strategies in the Benefit Realization Strategy?
To monitor the achievement of the performance targets
What is the purpose of establishing timelines for addressing issues related to achieving the targets in the Benefit Realization Strategy?
To monitor the achievement of the performance targets
What inputs are required for the Develop the Measurement and Benefit Realization Strategy process?
Strategic Plan, Measurement and Benefit Realization Strategy, Case for Change, Revised Performance and Rewards Targets, Change Objectives and Goals, Project Charter, Success Criteria
What is the purpose of success criteria in the Develop the Measurement and Benefit Realization Strategy process?
To monitor whether the change is achieving its expected benefits
What is the purpose of the Sustainability Strategy?
To describe how the change will become part of the organization’s normal functioning
What are the streams of change management activity included in the Sustainability Strategy?
Communication and engagement, metrics tracking, performance management, reward and recognition, learning and development, sustaining ownership, and continuous improvement
What are some examples of sustainability evaluation criteria that can be included in the Sustainability Strategy?
Performance metrics, cultural indicators, desired employee/customer behaviors, key performance indicators, scorecards, transactional volumes, exception rates, customer satisfaction scores, and employee temperature checks
What is the purpose of sustainment activities for change support functions in the Sustainability Strategy?
To ensure the change initiative is supported over time
What is the role of lessons learned in developing the Sustainability Strategy?
Key inputs to the Sustainability Strategy
What does the Sustainability Strategy define?
The scope, scale, roles, responsibilities, resource requirements, accountability, and governance structure for the sustainment program
What are some examples of sustainability evaluation criteria that can be used in the Sustainability Strategy to evaluate performance?
Key performance indicators, scorecards, transactional volumes, exception rates, customer satisfaction scores, and employee temperature checks
What is the purpose of continuous improvement in the Sustainability Strategy?
To ensure the change remains effective over time
What is the purpose of metrics tracking in the Sustainability Strategy?
To track the performance of the change initiative
What is the purpose of learning and development in the Sustainability Strategy?
To develop stakeholder and organizational competencies to perform as expected in the changed environment
What is the purpose of reward and recognition in the Sustainability Strategy?
To link rewards and recognition to behaviors required by the change
What is the purpose of communication and engagement in the Sustainability Strategy?
To provide ongoing socialization of the change
What is the purpose of the Sustainability Strategy?
To describe how the change will become part of the organization's normal functioning
What are the streams of change management activity included in the Sustainability Strategy?
Communication and engagement, metrics tracking, performance management, reward and recognition, learning and development, sustaining ownership, and continuous improvement
What are the sustainability evaluation criteria included in the Sustainability Strategy?
Performance metrics, cultural indicators, desired employee/customer behaviors, key performance indicators, scorecards, transactional volumes, exception rates, customer satisfaction scores, and employee temperature checks
What is the purpose of sustainment activities for change support functions in the Sustainability Strategy?
To maintain the formal or informal networks or communities of practice that have supported the change initiative
What are the key inputs to the Sustainability Strategy?
Lessons learned from each phase of the change program
What is the governance structure defined in the Sustainability Strategy?
The scope, scale, roles, responsibilities, resource requirements, accountability, and governance structure for the sustainment program
What is the purpose of developing the Measurement and Benefit Realization Strategy?
To define success criteria and measures to monitor whether the change is achieving its expected benefits
Why is it important to begin measuring as early as possible in the lifecycle of the effort?
To gauge the effectiveness of the change strategy
What should be used to determine what is required to achieve the future state in the Measurement Strategy?
Change objectives and goals
What are some common areas of focus for assessing the effectiveness of the strategy used to drive the change effort itself?
Communication and learning
What are the components of the Benefit Realization Strategy?
Assigning owners for each measure and target, determining when and how the measurement data will be collected, creating an approach to address slippage or slow attainment of measure, aligning with reward strategies, establishing timelines for addressing issues related to achieving the targets, and communicating performance targets to the organization
What is the purpose of the Change Objectives and Goals in the Measurement Strategy?
To determine what is required to achieve the future state
What is the purpose of the Benefit Realization Strategy?
To monitor the achievement of the performance targets
What are some mechanisms that must be installed to monitor the achievement of the performance targets?
Developing the process, data collection, and reporting requirements for each measure
What is the purpose of aligning with reward strategies in the Benefit Realization Strategy?
To incentivize achieving the targets
What is the purpose of establishing timelines for addressing issues related to achieving the targets in the Benefit Realization Strategy?
To ensure that organizational benefits defined in the project charter are realized
What is the purpose of communicating performance targets to the organization in the Benefit Realization Strategy?
To ensure that organizational benefits defined in the project charter are realized
What should be specific and quantifiable in the Measurement Strategy?
Targets
What are some techniques that can be used to assess the effectiveness of the strategy used to drive the change effort itself in the Measurement Strategy?
Stakeholder surveys and feedback from line managers, change agents, and focus groups
What is the purpose of the Develop the Measurement and Benefit Realization Strategy process?
To define success criteria and measures to monitor whether the change is achieving its expected benefits
What is the importance of measuring early in the lifecycle of the effort?
To gauge the effectiveness of the change strategy
What should be specific and quantifiable in the Measurement Strategy?
Targets
What are the common areas of focus in assessing the effectiveness of the strategy used to drive the change effort?
Communication and learning
What are the components of the Benefit Realization Strategy?
Assigning owners for each measure and target, determining when and how the measurement data will be collected, creating an approach to address slippage or slow attainment of measure, establishing timelines for addressing issues related to achieving the targets, and communicating performance targets to the organization.
What is the purpose of assigning owners for each measure and target in the Benefit Realization Strategy?
To monitor the achievement of the performance targets
What is the purpose of determining when and how the measurement data will be collected in the Benefit Realization Strategy?
To monitor the achievement of the performance targets
What is the purpose of creating an approach to address slippage or slow attainment of measure in the Benefit Realization Strategy?
To adapt the change effect as needed
What is the purpose of aligning with reward strategies in the Benefit Realization Strategy?
To motivate employees to achieve the targets
What is the purpose of establishing timelines for addressing issues related to achieving the targets in the Benefit Realization Strategy?
To allow for course correction
What is the purpose of communicating performance targets to the organization in the Benefit Realization Strategy?
To inform the organization of what is expected
What is the purpose of a Change Management Plan?
To include required actions and baseline measures
What should the level of detail of a Change Management Plan reflect?
The complexity and risk of the change effort
What is the Resource Plan in a Change Management Plan?
A plan to define necessary resources
What is the Sponsorship Plan in a Change Management Plan?
A plan to identify change sponsors and develop their competencies
What is the Stakeholder Engagement Plan in a Change Management Plan?
A plan to engage groups and individuals affected by the change
What is the Communication Plan in a Change Management Plan?
A plan to define communication activities and events
What is the Impact Assessment and Readiness Plan in a Change Management Plan?
A plan to identify actions, roles, and responsibilities for detailed impact analysis
What is the Learning and Development Plan in a Change Management Plan?
A plan to identify needs and knowledge gaps and provide a course of action to prepare end users
What is the Measurement and Benefit Realization Plan in a Change Management Plan?
A plan to define processes and actions to monitor and track progress on the project’s key performance indicators
What is the Sustainability Plan in a Change Management Plan?
A plan to provide an approach to maintaining the new processes and achieving a day-to-day method of doing business
Who should a Change Management Plan be shared and reviewed with?
Keystakeholders
What should the Readiness Plan in a Change Management Plan identify?
The organization/customer readiness criteria and readiness management approach
What is the key component of the Change Management Plan?
All of the above
What is the purpose of developing a Sustainability Strategy?
To define the high-level approach for embedding the change
What are the streams of change management activity that should be included in the Sustainability Strategy?
Communication and engagement, metrics tracking, performance management, reward and recognition, learning and development, sustaining ownership, and continuous improvement
What does the Sustainability Strategy define?
The sustainability evaluation criteria
What may be included in the Sustainability Strategy for change support functions?
Sustainment activities
What is the key input to the Sustainability Strategy?
Lessons learned from each phase of the change program
What does the Sustainability Strategy provide?
A clear roadmap for maintaining the formal or informal networks or communities of practice
What does the Sustainability Strategy define the scope, scale, roles, responsibilities, resource requirements, accountability, and governance structure for?
The sustainment program
What is the purpose of communication in the Sustainability Strategy?
Ongoing socialization of the change
What is the purpose of metrics tracking in the Sustainability Strategy?
To evaluate the performance of the change program
What is the purpose of rewards and recognition in the Sustainability Strategy?
To link rewards and recognition to behaviors required by the change
What is the purpose of sustained ownership in the Sustainability Strategy?
To ensure experience and knowledge transfer
What is the purpose of continuous process improvement in the Sustainability Strategy?
To ensure ongoing improvement of the change program
What is the purpose of the Sustainability Strategy?
To describe how change will become part of the organization's normal functioning
What are the streams of change management activity included in the Sustainability Strategy?
Communication and engagement, metrics tracking, performance management, reward and recognition
What are the sustainability evaluation criteria included in the Sustainability Strategy?
Performance metrics, cultural indicators, desired employee/customer behaviors, key performance indicators
What is the purpose of the sustainment activities for change support functions included in the Sustainability Strategy?
To define the scope, scale, roles, responsibilities, resource requirements, accountability, and governance structure for the sustainment program
What are the key inputs to the Sustainability Strategy?
Lessons learned from each phase of the change program
What does the Sustainability Strategy define?
The approach to embedding the change in the organization
What is the purpose of metrics tracking included in the Sustainability Strategy?
To evaluate the sustainability of the change
What is the purpose of performance management included in the Sustainability Strategy?
To ensure the change is sustained
What is the purpose of rewards and recognition included in the Sustainability Strategy?
To link rewards and recognition to behaviors required by the change
What is the purpose of sustained ownership included in the Sustainability Strategy?
To ensure experience and knowledge transfer
What is the purpose of knowledge transfer included in the Sustainability Strategy?
To provide a consistent and effective process for assessing stakeholder and organizational competencies
What is the purpose of continuous process improvement included in the Sustainability Strategy?
To ensure ongoing improvement of the change process
What is the purpose of the roadmap for maintaining informal networks or communities of practice included in the Sustainability Strategy?
To outline a long-term plan for ongoing knowledge management
What is the purpose of a Change Management Plan?
To outline required actions and measures for a change effort
What is the Resource Plan component of the Change Management Plan?
Defining necessary resources such as people and equipment
What is the purpose of the Sponsorship Plan component of the Change Management Plan?
To define a course of action to develop and strengthen the competencies required to effectively lead/sponsor a change initiative
What is the Stakeholder Engagement Plan component of the Change Management Plan?
Identifying actions to engage groups and individuals affected by the change
What is the purpose of the Communication Plan component of the Change Management Plan?
To define internal and external audiences and specific communication activities and events
What is the Impact Assessment and Readiness Plan component of the Change Management Plan?
Identifying the actions, roles, and responsibilities for detailed impact analysis following the high-level impact analysis undertaken in the assessment phase
What is the Readiness Plan component of the Change Management Plan?
Identifying organization/customer readiness criteria and readiness management approach
What is the Learning and Development Plan component of the Change Management Plan?
Identifying needs and knowledge gaps of those affected by the change
What is the Measurement and Benefit Realization Plan component of the Change Management Plan?
Defining processes and actions to monitor and track progress on the project’s key performance indicators
What is the Sustainability Plan component of the Change Management Plan?
Provides an approach to maintaining the new processes and achieving a day-to-day method of doing business once the change has become a way of working and business as usual
Who should the Change Management Plan be shared and reviewed with?
Key stakeholders
What should the level of detail of the Change Management Plan reflect?
The complexity and risk of the change effort
What is the purpose of the Risk component of the Change Management Plan?
To assess potential risks and develop mitigation strategies
Which component plan of the Change Management Plan identifies actions to engage groups and individuals affected by the change and then mitigate their resistance to and enlist their support, adoption, and ownership of the change?
Stakeholder Engagement Plan
Which component plan of the Change Management Plan defines what resources (e.g., people, capability or skill sets, location, equipment) will be necessary to accomplish the tasks?
Resource Plan
Which component plan of the Change Management Plan provides an approach to maintaining the new processes and achieving a day-to-day method of doing business once the change has become a way of working and business as usual?
Sustainability Plan
Which component plan of the Change Management Plan identifies needs and knowledge gaps of those affected by the change and provides a course of action to prepare end users with the skills and knowledge necessary to navigate the change?
Learning and Development Plan
What is the purpose of a Communication Plan?
To build awareness of the change and clearly outline expectations
What could be considered a strategic communication activity in a Communication Plan?
Addressing the Case for Change
What is the purpose of identifying the Sender in a Communication Plan?
To provide strategic communications
What is the purpose of identifying the Target Audience(s) in a Communication Plan?
To encompass stakeholders impacted by the change
What is the purpose of identifying Key Messages in a Communication Plan?
To describe the words and visuals that will drive the intended communication goal for each unique stakeholder group
What is the purpose of selecting Communications Channels in a Communication Plan?
To select communication channels
What is the purpose of specifying Frequency in a Communication Plan?
To specify the number of times key messages will be communicated in selected channels
What is the purpose of defining Timing in a Communication Plan?
To define the schedule for communication activities
What is the purpose of Monitoring and Feedback mechanisms in a Communication Plan?
To monitor and provide feedback mechanisms
What is the purpose of Tactical communications in a Communication Plan?
To provide status reports and how-to guides for technology changes
What should Outcomes define in a Communication Plan?
What the audience should know, think, and do
Who should provide strategic communications in a Communication Plan?
Organizational leadership or other key leaders
What is the purpose of a Communication Plan in change management?
To define internal and external audiences
What are strategic communication activities in a Communication Plan?
Addressing the Case for Change
What are tactical communications in a Communication Plan?
How-to guides
What should be included in a Communication Plan to build awareness of the change?
All actions needed
Who should be encompassed in the Target Audience(s) of a Communication Plan?
Stakeholders indirectly impacted by the change
What should Outcomes in a Communication Plan define?
What the audience should know, think, and do
Who should be identified as the Sender in a Communication Plan?
Organizational leadership
What should Key Messages in a Communication Plan describe?
The words and visuals that will drive the intended communication goal
How should Communication Channels be selected in a Communication Plan?
Based on their potential effectiveness in reaching each target audience
What should Frequency in a Communication Plan specify?
The number of times key messages will be communicated in selected channels
What should Timing in a Communication Plan define?
The schedule for communication activities
Why should Monitoring and Feedback mechanisms be in place in a Communication Plan?
To assess the effectiveness of the plan and allow for adjustments
Which of the following is NOT a component of an effective Communication Plan?
Providing a detailed timeline for the change effort
What should the Key Messages of a Communication Plan describe?
The words and visuals that will drive the intended communication goal for each unique stakeholder group
Who should be identified as the sender of strategic communications in a Communication Plan?
Organizational leadership or other key leaders
What should the Outcomes of a Communication Plan define?
The intended outcomes of the change effort
What should be in place to assess the effectiveness of a Communication Plan?
Monitoring and Feedback mechanisms
Which component of the Learning and Development Plan identifies knowledge gaps and training needs of those affected by the change?
Skills inventory and gap analysis
What is the purpose of the Learning and Development Plan?
To develop end users with new knowledge and skills
What should be continually assessed and adjusted in the Learning and Development Plan?
Learning delivery design and delivery
What is the purpose of the Measurement and Benefit Realization Plan?
To track progress of key performance indicators
What is the benefit of the Measurement and Benefit Realization Plan?
To identify when mitigation strategies need to be implemented
What should be included in the Measurement and Benefit Realization Plan?
A schedule of measurement activities
What should the Measurement and Benefit Realization Plan specify?
Measurement activities
What is the purpose of the Learning curriculum component of the Learning and Development Plan?
To develop end users with new knowledge and skills
What is the purpose of the Skills inventory and gap analysis component of the Learning and Development Plan?
To track progress of key performance indicators
What is the purpose of the Ongoing learning tools component of the Learning and Development Plan?
To develop end users with new knowledge and skills
What is the purpose of the Learning delivery plan component of the Learning and Development Plan?
To evaluate and optimize learning delivery
What should the Learning and Development Plan identify?
Additional training and other learning resources
What is the purpose of the Learning and Development Plan?
To identify knowledge gaps and training needs
What is the purpose of the Measurement and Benefit Realization Plan?
To monitor and track progress of key performance indicators
What should the Learning and Development Plan identify as new phases or processes are introduced?
Additional training and other learning resources
What should be continually assessed and adjusted in the Learning and Development Plan?
Learning and development design and delivery
Which of the following is NOT a component of a Sustainability Plan?
Resource Allocation
What is the purpose of the Performance Management component in a Sustainability Plan?
To track progress and ensure sustained results
What is the recommended timing for defining the relationship between Project Management and Change Management?
During the project initiation phase
What are some common structures for defining the relationship between Project Management and Change Management?
Project Management and Change Management professionals functioning as peers
What is the benefit of integrating Project Management and Change Management plans?
Ensuring stakeholders align efforts to facilitate adoption of the change
What should be established to maximize a successful outcome of the overall effort between Project Management and Change Management?
A collaborative partnership
When should Change Management efforts begin?
In the project initiation phase
What should be aligned with the overall project management methodology?
Structured methodology for both Project and Change Management
What are some common tools that can be leveraged across both disciplines for a holistic approach?
Communication plan, risk assessment/mitigation plans, and resource plans
What should be integrated into overall project plan objectives?
Change management objectives regarding adoption and usage
What type of risks should be addressed early in the project?
Stakeholder-related risks
Who is responsible for monitoring the Change Management Plan to ensure alignment with the project and communicating updates to the appropriate team members?
The Change Management Lead
What is the recommended approach for defining the relationship of the Change Management team to the overall project team?
Collaborative partnership
What is the recommended approach for addressing risks, especially stakeholder-related risks?
Tracking and mitigating risks
What are the inputs and outputs of integrating Change Management and Project Management Plans?
Change Management Plan, Project Charter and Project Documentation, Project Schedule and Plan
What is the recommended time to define the relationship between Change Management and Project Management?
During project initiation phase
What is the purpose of integrating Project Management and Change Management Plans?
To ensure stakeholders in the organization align efforts to facilitate adoption of the change
What is the common structure for defining the relationship between Project Management and Change Management?
Project Management and Change Management professionals functioning as peers and aligning their activities
What is the dimension that defines the relationship of the change management team to the overall project team?
Roles and Responsibilities
When should Change Management efforts begin?
Project initiation phase
What is the benefit of seeking opportunities to leverage common tools across Change Management and Project Management?
A holistic approach
What is the dimension that establishes and integrates change management objectives regarding adoption and usage into overall project plan objectives?
Objectives and Outcomes
What is the responsibility of the Change Management Lead?
To monitor the Change Management Plan to ensure alignment with the project and communicate updates to the appropriate team members
What is the input required for updating the Project Plan?
Change Management Plan (updated)
What is the dimension that addresses risks that are specifically related to stakeholders?
Risks
What is the recommended structure for Project Management and Change Management professionals?
Functioning as peers and aligning their activities
What is the dimension that ensures a collaborative partnership is established between Project Management and Change Management?
Roles and Responsibilities
What is the objective of reviewing and approving the Change Management Plan in collaboration with Project Leadership?
To ensure that project leadership is aware of and aligned with milestones in the Project Plan
What is the purpose of developing feedback mechanisms to monitor performance to plan?
To enable adjustments of the plan in response to performance
Why is collaboration with project leadership essential when reviewing and approving the Change Management Plan?
To avoid duplication of effort, align work plans, and increase stakeholder awareness
What is the benefit of monitoring performance and adherence to deliverables generated from the Change Management Plan?
To enable adjustments of the plan in response to performance
What are the inputs required for developing feedback mechanisms to monitor performance to plan?
Communication Plan, Learning and Development Plan, Measurement and Benefit Realization Plan, Project Schedule and Plan, Stakeholder Engagement Plan
Why is it necessary to review and approve the Change Management Plan?
To ensure that it is incorporated into the Project Plan and that the activities and milestones are coordinated with project activities
What is the purpose of the Learning and Development Plan?
To identify the learning and development needs of the team
What is the benefit of incorporating feedback into the planning of future change management activities?
To improve the effectiveness of future change management activities
What are the outputs of reviewing and approving the Change Management Plan in collaboration with Project Leadership?
Change Management Plan (approved)
What is the purpose of the Communication Plan?
To identify the communication needs of stakeholders
What is the benefit of collecting formal feedback?
To enable the team to develop responses and monitor the effectiveness of the Change Management Plan
What are the inputs required for reviewing and approving the Change Management Plan in collaboration with Project Leadership?
Change Management Plan, Project Plan
What is the purpose of Execute the Change Management Plan?
To monitor, measure, and control delivery against baseline plans
What is the focus of Managing people in the Change Management Plan?
Developing employee competencies through learning, development, and knowledge transfer
What does Execute, Manage, and Monitor Implementation of the Change Management Plan require?
Combining all resources, strategies, timelines, communications, and learnings
What is the purpose of Execute Resource Plan?
To execute the coordination of finances, people, information, and physical resources
What is the purpose of Financial Resources Management during execution?
To control the planned budget for the change
What may be necessary during execution of the planned budget?
Reallocate the budget between spending categories
What should be executed through a controlled request process and approved by appropriate stakeholders?
All of the above
What should be documented and understood by all involved during spending process?
Type and amount of spending
What should be prepared for senior stakeholders to ensure transparency during execution?
Regular reports of spending against budget
What does the Change Management Plan define?
How internal controls will be applied
What is the purpose of risk identification and mitigation during execution?
To modify the plan as needed
What is the purpose of modifying the plan during execution?
To ensure successful delivery of the Resource Plan
What is the objective of Review and Approve the Change Management Plan in Collaboration with Project Leadership?
To ensure that project leadership is aware of and aligned with milestones in the Change Management Plan.
Why is collaboration with project leadership essential during the Review and Approve the Change Management Plan process?
To avoid duplication of effort, align work plans, and increase stakeholder awareness.
What is the purpose of developing feedback mechanisms to monitor performance to plan?
To enable adjustments of the plan in response to performance.
What is the benefit of collecting formal feedback in the Change Management Plan process?
Enabling the team to develop responses and monitor the effectiveness of the Change Management Plan.
What are some informal sources of feedback that may be collected during the Change Management Plan process?
Conversations, email responses, and information-sharing forums.
Why is it important to share collected information with the project leadership team during the Change Management Plan process?
To incorporate it into the planning of future change management activities.
What is the purpose of updating the Communication Plan during the Change Management Plan process?
To ensure that communication is aligned with milestones in the Change Management Plan.
What is the purpose of updating the Learning and Development Plan during the Change Management Plan process?
To ensure that learning and development activities are aligned with milestones in the Change Management Plan.
What is the purpose of updating the Measurement and Benefit Realization Plan during the Change Management Plan process?
To ensure that measurement and benefit realization activities are aligned with milestones in the Change Management Plan.
What is the purpose of updating the Stakeholder Engagement Plan during the Change Management Plan process?
To ensure that stakeholder engagement activities are aligned with milestones in the Change Management Plan.
What is the output of the Review and Approve the Change Management Plan process?
Change Management Plan (approved)
What is the output of developing feedback mechanisms to monitor performance to plan?
Communication Plan (updated), Learning and Development Plan (updated), Measurement and Benefit Realization Plan (updated), and Stakeholder Engagement Plan (updated)
What is the primary function of physical resources management?
Ensuring the availability of suitable facilities, equipment, and supplies
What is the expected consequence of resource availability conflicts?
Delayed benefits
What should be defined in specific role definitions for human resources management?
The required skill sets, experience levels, and engagement durations
What is the purpose of information resources management?
Creating, storing, sharing, and disseminating data records, documents, and reports related to the Change Management effort
What type of resources should be integrated with the change team in order to build change capability and support the resources plan?
Human resources
What is the role of the IT/IS function in information resources management?
Providing assistance with creating, reviewing, updating, or deleting certain types of records, documents, and reports
What should be fully defined, understood, and documented to enable execution of the human resources plan?
The engagement processes for different types of resources
What is the benefit of establishing procedures to identify resource shortages?
Reducing the likelihood and consequence of resource availability conflicts
What is the role of the Legal/Records Retention function in information resources management?
Providing assistance with creating, reviewing, updating, or deleting certain types of records, documents, and reports
What is the purpose of establishing processes for authorizing which stakeholder groups can create, review, update, or delete certain types of records, documents, and reports?
To ensure that all stakeholders are authorized to create, review, update, or delete certain types of records, documents, and reports related to a change
What is the benefit of engaging or acquiring physical resources through an agreed-upon, documented control process?
Ensuring that needs are met and value is obtained
What may occur due to competing priorities, coinciding tasks, or unavoidable circumstances in resource availability conflicts?
Resource shortages
Which of the following is the objective of reviewing and approving the Change Management Plan in collaboration with project leadership?
To ensure that the Change Management Plan is incorporated into the Project Plan
What is the purpose of developing feedback mechanisms to monitor performance to plan?
To adjust the Change Management Plan in response to performance
Why is collaboration with project leadership essential when reviewing and approving the Change Management Plan?
To avoid duplication of effort
What is the purpose of collecting formal feedback through feedback mechanisms?
To develop responses and monitor the effectiveness of the Change Management Plan
What are the inputs for reviewing and approving the Change Management Plan in collaboration with project leadership?
Change Management Plan, Project Plan
What is the purpose of incorporating feedback into the planning of future change management activities?
To improve the effectiveness of future change management activities
What is the purpose of the updated Communication Plan?
To increase stakeholder awareness
What is the purpose of the updated Learning and Development Plan?
To generate more deliverables
What is the purpose of the updated Measurement and Benefit Realization Plan?
To monitor the effectiveness of the Change Management Plan
What is the purpose of the updated Stakeholder Engagement Plan?
To align work plans
Why is it necessary to review and approve the Change Management Plan?
To ensure that it is incorporated into the Project Plan
What is the purpose of monitoring performance and adherence to deliverables generated from the Change Management Plan?
To adjust the Change Management Plan in response to performance
Which of the following is a primary function of physical resources management?
Ensuring the availability of suitable facilities, equipment, and supplies
What is the purpose of information resources management in change management?
To create, store, share, and disseminate data records, documents, and reports
What is the importance of establishing specific role definitions for human resources in change management?
To build change capability and support the resources plan
What is the purpose of establishing procedures for authorizing certain stakeholder groups to create, review, update, or delete certain types of records, documents, and reports?
To ensure that confidential and other types of records, documents, and reports would not be accessible to stakeholders impacted by a change
What is the purpose of engaging or acquiring physical resources through an agreed-upon, documented control process?
To ensure that needs are met and value is obtained
What is the function of the IT/IS function in information resources management?
To provide appropriate security access for specific stakeholder groups
What is the potential consequence of resource availability conflicts in change management?
Delays in expected benefits
What is the importance of reducing the likelihood and consequence of resource availability conflicts in change management?
To avoid delays, diminished benefits, or failure to realize expected benefits
What is the purpose of establishing processes to monitor physical resources and their performance?
To ensure the standards of service and delivery are maintained
What is the importance of fully defining the engagement processes for different types of resources in human resources management?
To enable execution of the human resources plan
What is the function of the Legal/Records Retention function in information resources management?
To establish procedures for authorizing which stakeholder groups can create, review, update, or delete certain types of records, documents, and reports
What is the importance of integrating human resources with the change team in change management?
To build change capability and support the resources plan
What is the basis for customizing the messaging and delivery methods in the Communication Plan?
The audience and its specific characteristics
What is the role of feedback in the Communication Plan?
To provide stakeholders with the opportunity to ask questions and provide updates on how they are experiencing the change
What is the purpose of coaching sponsors in the Change Management Program?
To understand their role, responsibilities, and expectations
What is the benefit of sustain sponsor engagement in the Change Management Program?
To provide the sponsor with regular updates on the change initiative status
Which of the following is NOT a function of human resources management in change management?
Creating, storing, sharing, and disseminating data records
What may occur if proper human resources are not available when they need to deliver and embed the change?
The change may be delayed or diminished
What may require rescheduling activities and result in changes in resource requirements for current or subsequent activities?
Resource availability conflicts
What types of resources need to have their engagement processes fully defined, understood, and documented in the human resources plan?
Permanent employees, contractors, and consultants
What is the primary function of physical resources management?
Ensuring the availability of suitable facilities, equipment, and supplies
What should be established to monitor physical resources and their performance in physical resources management?
Processes
What types of information should be accessible to stakeholders impacted by a change?
Non-confidential records, documents, and reports
Which organization resources may provide assistance in information resources management?
Information Technology/Services and Legal/Records Retention
What is the purpose of establishing procedures for authorizing certain types of records, documents, and reports in information resources management?
To ensure appropriate access and security
What should be done in the event of problems with materials in physical resources management?
Appropriate action should be taken
What should be acquired to support the execution of the plan in physical resources management?
Resources such as buildings, rooms, technology, and other physical needs
What should be done to human resources to build change capability and support the resources plan?
They should be recruited, selected, and oriented to the project and integrated with the change team
What is the basis for customizing the messaging and delivery methods in a Change Management Program?
All of the above
What is the objective of crafting messages in a Change Management Program?
All of the above
What is the importance of delivering messages at specific phases in a Change Management Program?
To ensure stakeholders receive the correct messages at the correct time
What is the role of communication subject matter experts in a Change Management Program?
To provide guidance in the delivery of communications
What is the purpose of feedback channels and mechanisms in a Change Management Program?
To provide stakeholders with the opportunity to ask questions
What is the role of the change sponsor in a Change Management Program?
To build awareness directly with stakeholders regarding the need for the change
What is the purpose of coaching for sponsors in a Change Management Program?
To address the need for sponsors to understand their role, responsibilities, and expectations
What is the importance of sustaining sponsor engagement in a Change Management Program?
To provide regular updates on the change initiative status
What is the input for executing the Communication Plan in a Change Management Program?
Project Plan
What is the output of executing the Communication Plan in a Change Management Program?
Communication Delivery
What is the input for executing the Sponsorship Plan in a Change Management Program?
All of the above
What is the output of executing the Sponsorship Plan in a Change Management Program?
Stakeholder Engagement Plan
What is the importance of stakeholder engagement in executing the Change Management Plan?
It helps to reduce resistance to change
What is the purpose of the Stakeholder Engagement Plan?
To ensure stakeholders understand and adopt change
What is resistance management in the context of Change Management?
A process to engage leaders to address job roles, performance, learning needs, and organizational development
What is the importance of regular communication with leaders and supporting functions in managing resistance?
It is necessary to manage resistance
What are learning and development activities in the context of Change Management?
Activities necessary for change initiatives that require active management
What should be considered when setting learning objectives in the context of Change Management?
They should be clearly stated, measurable, realistic, and consistent with the objectives of the Change Management Strategy
What is the importance of executing unique curricula for learning groups in the context of Change Management?
Learning groups have unique curricula that must be executed with developed materials and completed logistics
What is the importance of evaluating learning and development activities in the context of Change Management?
It is necessary to evaluate learner achievement
What should be determined during the evaluation of learning and development activities in the context of Change Management?
Knowledge obtained, skills developed or improved, and effectiveness of new knowledge and skills on the job
What are some methods that can be used to evaluate learning and development activities in the context of Change Management?
Learner reactions, supervisor observations, and performance appraisals
What should evaluation of learning and development activities in the context of Change Management show?
Tangible and intangible indicators resulting from learning and development activities
What is the benefit of executing the Change Management Plan?
Reduced uncertainty, swift adoption with lowered resistance, and identification of benefits
What is the importance of stakeholder engagement in executing a Change Management Plan?
It helps reduce resistance to change
What is the purpose of the Stakeholder Engagement Plan?
To ensure stakeholders understand and adopt change
What is the benefit of executing the Change Management Plan?
It reduces uncertainty and identifies benefits
What does resistance management involve?
Engaging leaders to address job roles, performance, learning needs, and organizational development
What is necessary to manage resistance to change?
Regular communication with leaders and supporting functions
What is necessary for change initiatives?
Learning and development activities
What are the characteristics of effective learning objectives?
Clearly stated, measurable, realistic, and consistent with the objectives of the Change Management Strategy
What is necessary for the execution of learning groups?
Developed materials and completed logistics
What is necessary to evaluate learner achievement?
Measuring the success of learning and development activities
What should be determined through evaluation of learning and development activities?
Knowledge obtained, skills developed or improved, and effectiveness of new knowledge and skills on the job
What are some evaluation methods that can be used to evaluate learning and development activities?
Learner reactions, supervisor observations, and performance appraisals
What should evaluation of learning and development activities show?
Tangible and intangible indicators resulting from learning and development activities
Which of the following is NOT a key component of executing a Change Management Plan?
Budget allocation
What is the purpose of the Stakeholder Engagement Plan?
To establish tasks for stakeholders to understand and adopt change
What is the role of leaders in resistance management?
To address job roles, performance, learning needs, and organizational development
What should learning objectives be consistent with?
The objectives of the Change Management Plan
What are some evaluation methods for learning and development activities?
Learner reactions, supervisor observations, and performance appraisals
What is the purpose of measuring stakeholder adoption and preparedness during a change project?
To assess the success of the change project
What is the purpose of tracking and measuring benefits during a change project?
To ensure changes are aligned with organizational objectives
Why is progress monitoring important during the execution of a change project?
All of the above
What is the purpose of effective monitoring of progress during a change project?
To adjust the course of execution
Who should report on the status of the change during a change project?
The Change Management Lead
What is the purpose of stakeholder feedback during a change project?
To provide evidence of benefits achieved to-date
What is the first step toward benefits realization during a change project?
Achieving adoption of planned changes by impacted stakeholders
What is the benefit of involving the impacted business unit in executing the plan for measurement and reporting during a change project?
To gain input and agreement on the measurements and results
What is the purpose of the Change Management Plan during a change project?
To provide a plan for managing change in organizations
What is the purpose of the Measurement and Benefit Realization Plan during a change project?
To execute the plan for measurement and reporting
What is the purpose of the Measurement and Benefit Realization Reports during a change project?
To execute the plan for measurement and reporting
What is the purpose of Benefits Realization Activities during a change project?
To achieve adoption of planned changes by impacted stakeholders
Which of the following is NOT a component of sustaining change once it has been implemented?
Budget Allocation
What is the purpose of Execute Sustainability Plan?
To cultivate a culture that will sustain the change once it has been implemented
What is the purpose of rites of parting and rites of enhancement?
To acknowledge quick wins and continued adoption
What is the purpose of metrics tracking in sustaining change?
To track progress and ensure results
What is the purpose of performance management in sustaining change?
To observe and objectively measure sustained behaviors and attitudes
What is the purpose of rewards and recognition in sustaining change?
To acknowledge quick wins and continued adoption
What is the purpose of sustaining ownership in sustaining change?
To ensure sustained ownership of the change
What is the purpose of continuous improvement in sustaining change?
To implement improvements based on feedback, observations, and metrics
What triggers activities and mechanisms required to cultivate a culture that will sustain the change once it has been implemented?
Sustainability Plan
What should change leaders do to maintain momentum and deliver results?
Review objectives and make adjustments
What should be controlled through formal procedures aligned with the organization's change control framework?
Adding, eliminating, or realigning change program components
What should be communicated to all relevant stakeholders once a change to the Change Management Plan or Strategy has been approved?
The decision
What is the purpose of Complete the Change Management Effort?
To document the actions and resources needed to close the change
What is the purpose of evaluating the outcome against the objectives in Change Management effort?
To document the outcome of the appropriate comparisons indicating that change efforts met objectives, failed to meet objectives, or exceeded objectives
What is the purpose of Design and Conduct Lessons Learned Evaluation in Change Management effort?
To document what went well and record learnings
Who conducts the final lessons learned evaluation in Change Management effort?
The Change Management Lead
What is the purpose of Undertaking an evaluation of lessons learned in Change Management effort?
To evaluate the success or adoption outcomes of the Change Management Program
What is the purpose of Sustainability Plan in Change Management effort?
To ensure the change is sustained over time
What is the purpose of Change Objectives and Goals in Change Management effort?
To set the direction of the change effort
What is the purpose of Measurement and Benefit Realization Plan in Change Management effort?
To measure the benefits of the change effort
What is the purpose of Change Objectives Analysis in Change Management effort?
To analyze the change objectives and goals
What is the purpose of Outcomes and Next Steps in Change Management effort?
To document the outcomes and next steps of the change effort
What is the purpose of Reviewing Outcomes with Appropriate Leaders/Stakeholders in Change Management effort?
To ensure that the outcomes of the change effort are reviewed with the appropriate leaders/stakeholders
What is the purpose of Establishing Internal Best Practices in Change Management effort?
To establish internal best practices
What is the purpose of a Lessons Learned Evaluation?
To review change management activities and documents
Who can be identified for participation in a Lessons Learned Evaluation?
Key individuals and groups affected
What is the purpose of bringing key individuals together during a Lessons Learned Evaluation?
To review change management objectives
What is the purpose of a Remediation Plan in a Lessons Learned Evaluation?
To address key issues
What should be done with lessons learned in a Lessons Learned Evaluation?
They should be documented in a knowledge management database
Who should be involved in a Lessons Learned Evaluation?
Key stakeholders
What is the purpose of the Lessons Learned Evaluation document?
To provide guidance and best practices for future change initiatives
What should be considered when creating a Lessons Learned Evaluation document?
Individual successes
What is the purpose of reviewing change management activities and documents in a Lessons Learned Evaluation?
To identify good outcomes and points for improvement
What is the purpose of a knowledge management database in a Lessons Learned Evaluation?
To share lessons learned with other change management practitioners
Who conducts a Lessons Learned Evaluation?
The Change Management Lead
What should be verified and documented in a Lessons Learned Evaluation?
Actions for future projects
What is the purpose of gaining approval for completion during the final step of formally closing a change?
To confirm that the closure conditions have been met
What is the purpose of transferring ownership of all change outcomes to stakeholder operational resources?
To ensure that the change outcomes are properly managed and maintained
What is the purpose of releasing all change resources during the final step of formally closing a change?
To release change resources for use in other change efforts
What is the purpose of a document demonstrating the transfer of change outcomes to stakeholder operational owners during the final step of formally closing a change?
To ensure that the change outcomes are properly managed and maintained
What must occur if future strategy plans are part of the change outcomes during the final step of formally closing a change?
The ownership of the future strategy plans must be transferred from change resources to stakeholder operational resources
Who should approval be sought from to confirm that the closure conditions have been met during the final step of formally closing a change?
The senior sponsor
What should be included in the report of the lessons learned through the change during the final step of formally closing a change?
An evaluation of outcomes against objectives according to the agreed scope of the change
What is the purpose of ACMP's Change Management Certification programs?
To provide a structured environment for change management as a professional discipline.
What does ACMP's change management definition assume?
The organization has agreed upon the need for change and has identified the nature of the change.
What is the scope of ACMP's change management standard?
It will not overlap with other professional disciplines.
What skills do effective change agents need?
Leadership skills, interpersonal skills, emotional intelligence, and excellent verbal and written communication skills.
What is the benefit of ACMP's change management standard and certification program?
It provides objective and measurable performance criteria for the application of change management as a professional discipline.
What is the definition of change management according to ACMP?
The application of knowledge, skills, and abilities to transition an individual or group from a current state to a future state to achieve expected benefits and organizational objectives.
What is the purpose of ACMP's Change Management Certification programs for change management practitioners?
To provide opportunities for professional growth, networking, and learning.
What is the role of change management processes in organizations?
To ensure individuals within an organization efficiently and effectively transition through change so that the organization's goals are realized.
What is the guiding framework for the development of ACMP's change management standard?
This document.
What is the benefit of ACMP's change management standard for organizations?
It creates a measurable standard for the application of change management as a professional discipline.
What is the focus of ACMP's change management standard and certification program?
To provide objective and measurable performance criteria for the application of change management as a professional discipline.
What is the distinction between ACMP's change management standard and the certification of a person as a change manager or consultant?
The standard and certification program do not address all knowledge and skills areas.
What knowledge and skills do change management professionals need to be effective?
A broad set of knowledge and skills.
What is the purpose of ACMP's Change Management Certification programs?
To provide a structured environment for change management as a professional discipline
What does ACMP's definition of change management assume about the organization?
The organization has agreed upon the need for change and has identified the nature of the change
What skills do effective change agents need?
Leadership skills, interpersonal skills, emotional intelligence, and excellent verbal and written communication skills
What is the scope of ACMP's change management standard?
It will not overlap with other professional disciplines, which may have their own standards and certification
What is the purpose of ACMP's change management standard?
To provide a globally recognized standard of generally accepted and effective change management norms, practices, and processes
What is the role of ACMP in advancing the discipline of change management?
To develop and promote a common definition and understanding of the discipline of change management
What is the benefit of ACMP's Change Management Certification programs for change management practitioners?
Professional recognition and certification
What is the role of change management processes in an organization?
To ensure individuals within an organization efficiently and effectively transition through change so that the organization’s goals are realized
What is the distinction between ACMP's change management standard and certification program and the effectiveness of a person as a change manager or consultant?
ACMP's change management standard and certification program will have objective and measurable performance criteria, while the effectiveness of a person as a change manager or consultant is subjective
What is the benefit of ACMP's Change Management Certification programs for organizations?
A globally recognized standard of generally accepted and effective change management norms, practices, and processes
What is the definition of change management according to ACMP?
The application of knowledge, skills, abilities, methodologies, processes, tools, and techniques to transition an individual or group from a current state to a future state to achieve expected benefits and organizational objectives
What is the purpose of ACMP's Change Management Certification programs for professional growth?
To provide opportunities for professional growth, networking, and learning
What knowledge and skill areas will be out of scope for ACMP's initial development of Level 1 and Level 2 certifications?
General leadership competencies, cross-cultural competencies, interpersonal skills, or consultative skills
What is the relationship between change management and other professional disciplines according to ACMP?
Complementary
What is the scope of ACMP's standards and certification work?
Unique and critical knowledge, skills, and abilities to the discipline of change management
What is the difference between certifying a person as an 'effective change manager' versus certifying in the practice of change management according to the text?
Certifying in the practice of change management covers broader knowledge and skill areas than certifying a person as an 'effective change manager'
What is the purpose of ACMP's Change Management Certification programs?
To provide a structured environment for change management as a professional discipline
What does ACMP's definition of change management assume?
The organization has agreed upon the need for change and has identified the nature of the change
What is the scope and boundaries of ACMP's change management standard?
It will not overlap with other professional disciplines that have their own standards and certification
What are the characteristics of an effective change agent according to ACMP?
Strong leadership skills, interpersonal skills, emotional intelligence, and excellent verbal and written communication skills
What is the purpose of ACMP's change management standard?
To create an objective and measurable standard for the application of change management as a professional discipline
What does ACMP provide for change management practitioners?
Opportunities for professional growth, networking, and learning
What is the Association of Change Management Professionals (ACMP)?
A global membership organization that provides a structured environment to facilitate change management as a professional discipline
What does ACMP's change management definition entail?
The application of knowledge, skills, abilities, methodologies, processes, tools, and techniques to transition an individual or group from a current state to a future state to achieve expected benefits and organizational objectives
What is the purpose of ACMP's guiding framework for the development of a change management standard?
To promote a common definition and understanding of the discipline of change management
What is the role of change management processes according to ACMP?
To ensure individuals within an organization efficiently and effectively transition through change so that the organization's goals are realized
What is the distinction between ACMP's change management standard and certification program?
The standard will address all knowledge and skills areas needed to be an effective change manager or change consultant, while the certification program will not certify the relative effectiveness of a person as a change manager or change consultant
What are the knowledge and skills areas that change management professionals need according to ACMP?
Strong leadership skills, interpersonal skills, emotional intelligence, and excellent verbal and written communication skills
What is the focus of change management vocabulary?
Terms and definitions, general framework, and context
What does change management architecture refer to?
The development of a strategy for change management
What is stakeholder readiness assessment?
Assessing the readiness of individual stakeholders to undergo change
What is the purpose of change impact assessment?
To assess the impact of change on the organization
What is the focus of stakeholder engagement?
Analyzing and planning for stakeholder involvement
What is the purpose of resistance management?
To identify and manage resistance to change
What is the focus of change performance measurement?
Monitoring progress and sustaining the change
What is the purpose of change leadership and project governance?
To provide leadership and oversight for change initiatives
What is the focus of change management methodologies and tools?
Processes and tools for change management
What is the purpose of change management planning?
To develop a plan for managing change in an organization
What is the focus of change management team structures?
Leadership alignment and subject matter expertise
What is the purpose of change leader/sponsor development?
To develop the skills and effectiveness of change leaders and sponsors
Which of the following is NOT a requirement for a profession according to the text?
Membership fees
What is the ultimate goal of ACMP's Code of Ethics?
To outline and communicate minimum professional expectations to change practitioners
Which of the following is NOT covered by ACMP's Code of Ethics?
All employees of an organization practicing change management
What is the purpose of ACMP's Standard document?
To provide guidelines for responsible behavior
What is the role of ACMP in the field of Change Management?
To provide a professional association devoted to helping practitioners advance the discipline
What is the purpose of ACMP's Change Management Professional Code of Ethics?
To provide guidelines for responsible behavior
Which of the following is NOT a specific area of expertise that other Change Management organizations can claim?
Providing quality consulting services
What is the role of ACMP's Qualified Education ProvidersTM (QEPTM)?
To deliver knowledge and skills through training programs
What is the purpose of ACMP's certification process?
To ensure that practitioners meet minimum competency standards
What is the purpose of ACMP's Standard for Change Management?
To define more specific behaviors and guidelines for responsible behavior in change management
What is the role of ACMP's Qualified Training Providers?
To deliver knowledge and skills through training programs
What is the purpose of the Change Management Professional Code of Ethics?
To guide the professional conduct of Change Management practitioners
Which of the following is NOT a required component for a profession according to ACMP?
Membership fees
What is the purpose of ACMP's Code of Ethics?
To establish guidelines for responsible behavior
Who is bound by ACMP's Code of Ethics?
All of the above
What is the ultimate goal of ACMP's Code of Ethics?
To establish guidelines for responsible behavior
What is the role of ACMP in the field of Change Management?
To provide a professional association devoted to helping practitioners advance the discipline and increase change effectiveness
What do other Change Management organizations do that ACMP does not?
Define best practices supported through research
What is the purpose of ACMP's Standard document?
To define best practices supported through research
What is the role of ACMP's Code of Ethics in relation to the Standard document?
It supports and complements the more specific behaviors and guidelines defined in the Standard document
What is the scope of ACMP's Code of Ethics?
It applies to ACMP members, certificate holders and applicants, volunteers, staff, and contractors, and QEPTM.
What is the purpose of ACMP's establishment of guidelines which govern the profession as a whole?
To establish guidelines for responsible behavior
What is the role of ACMP Qualified Training Providers?
To deliver knowledge and skills through training programs
What are the three required components in order to be considered a profession according to ACMP?
The development of professional standards, the creation and maintenance of a certification process, and the establishment of guidelines which govern the profession as a whole
Which of the following is NOT one of the three required components for a profession, as stated by ACMP?
Providing quality consulting services
What is the purpose of ACMP's Code of Ethics?
To establish guidelines for responsible behavior
What role does ACMP play in the field of Change Management, according to the text?
Providing practitioners a professional association devoted to helping them to advance the discipline and increase change effectiveness around the world
What is the ultimate goal of ACMP's Code of Ethics?
To outline and communicate minimum professional expectations to change practitioners
Who is bound by ACMP's Code of Ethics?
All of the above
What is the role of ACMP's Standard for Change Management?
To establish guidelines for responsible behavior
What is the purpose of the CCMP certification?
To advance the discipline and increase change effectiveness around the world
What is the benefit of the CCMP certification for individuals?
Professional recognition and credibility
What is the benefit of ACMP's Standard for Change Management for organizations?
A common framework for managing change
What is the basis for the CCMP certification?
ACMP's Standard for Change Management
What types of organizations can use ACMP's Standard for Change Management?
Any organization that manages change
What is the benefit of ACMP's Standard for Change Management for hiring and training?
A common framework for managing change
What are the five duties outlined in the ACMP Code of Ethics?
Honesty, Responsibility, Fairness, Respect, and Advancing the Discipline and Supporting Practitioners
What is the purpose of the ACMP Code of Ethics?
To promote ethical practices in the change management profession
What is the role of honesty in the ACMP Code of Ethics?
It is central to ethical behavior and ACMP's values
What is the significance of sincerity in the ACMP Code of Ethics?
It involves acting with genuine communication and meaningful expression of intent
What is the role of candor in the ACMP Code of Ethics?
Establishing relationships with legitimate expectations of frank, forthright exchanges based on mutual trust
What is the purpose of the descriptions and examples cited in the ACMP Code of Ethics?
To provide practical illustrations of change management professionalism
What is the responsibility of change management professionals according to the ACMP Code of Ethics?
To add value to the organizations they serve and ethically contribute to their success
What happens if practitioners do not conduct themselves in accordance with the tenets of the ACMP Code of Ethics?
They may be subject to disciplinary procedures
What is the significance of truth in communications according to the ACMP Code of Ethics?
Practitioners should earnestly seek to understand the truth and communicate it honestly
What is the role of accuracy in communications according to the ACMP Code of Ethics?
Practitioners should provide accurate information in a timely manner
What is the role of openness in communications according to the ACMP Code of Ethics?
Practitioners should conduct all exchanges with others respectfully, emphasizing openness and frank discussion as critical to healthy communication
What is the significance of mutual trust in communications according to the ACMP Code of Ethics?
Practitioners should establish relationships with legitimate expectations of frank, forthright exchanges based on mutual trust
What are the five duties outlined in ACMP's Code of Ethics?
Honesty, Responsibility, Fairness, Respect, and Advancing the Discipline and Supporting Practitioners
What is the purpose of ACMP's Code of Ethics?
To promote ethical practices in the profession of change management
What is the importance of honesty in ACMP's Code of Ethics?
It is central to ethical behavior and ACMP's values
What is the significance of sincerity in communication according to ACMP's Code of Ethics?
It involves acting with sincerity, communicating genuinely, and ensuring meaningful expression of intent
What is the role of candor in communication according to ACMP's Code of Ethics?
Establishing relationships with legitimate expectations of frank, forthright exchanges based on mutual trust
What is the responsibility of change management professionals according to ACMP's Code of Ethics?
Adding value to the organizations they serve and ethically contributing to the success of those organizations
What is the purpose of the descriptions and examples cited throughout ACMP's Code of Ethics?
To provide practical illustrations of change management professionalism
What happens to practitioners who do not conduct themselves in accordance with the tenets outlined in ACMP's Code of Ethics?
They may be subject to disciplinary procedures
What is the significance of the mandatory tenets outlined in ACMP's Code of Ethics?
They establish firm requirements, and in some cases, limit or prohibit specific behaviors
What is the role of accountability in ACMP's Code of Ethics?
It involves accepting personal responsibility for decisions and actions
What is the role of respect in ACMP's Code of Ethics?
It is one of the five duties outlined in the Code of Ethics
What is the significance of advancing the discipline and supporting practitioners in ACMP's Code of Ethics?
It is one of the five duties outlined in the Code of Ethics
What is the significance of fairness in ACMP's Code of Ethics?
It is one of the five duties outlined in the Code of Ethics
What are the five duties outlined in ACMP's Code of Ethics?
Honesty, Responsibility, Fairness, Respect, and Advancing the Discipline and Supporting Practitioners
What is the purpose of ACMP's Code of Ethics?
To promote ethical practices in the change management profession
What is the foundation for ethical and professional behavior for change management practitioners governed by ACMP's Code of Ethics?
The five duties outlined in the Code
What is the role of change management professionals in the organizations they serve?
To add value and ethically contribute to the success of those organizations
What is the consequence of not conducting oneself in accordance with the tenets of ACMP's Code of Ethics?
Disciplinary procedures
What is the significance of honesty in communications for change management professionals?
It is central to ethical behavior and ACMP's values
How do change management professionals demonstrate honesty in communications?
Through truth, sincerity, and candor
What is the importance of establishing relationships with legitimate expectations of frank, forthright exchanges based on mutual trust?
To create an environment in which others feel safe to tell the truth
What is the role of change practitioners in making commitments and promises in good faith?
To ensure meaningful expression of intent
What is the significance of openness and frank discussion in healthy communication?
It is critical to healthy communication
What is the role of change management professionals in advancing the discipline and supporting practitioners?
To promote the development and sharing of knowledge and best practices
What is the purpose of the descriptions and examples cited throughout ACMP's Code of Ethics?
To provide practical illustrations of change management professionalism
What are the five duties outlined in ACMP's Code of Ethics?
Honesty, Responsibility, Fairness, Respect, and Advancing the Discipline and Supporting Practitioners
What is the purpose of ACMP's Code of Ethics?
To promote ethical practices in the profession
What is the role of honesty in ACMP's Code of Ethics?
Central to ethical behavior and ACMP's values
What are the three dimensions in which practitioners demonstrate honesty in communications?
Truth, Sincerity, and Candor
What is the responsibility of change management professionals?
Adding value to the organizations they serve and ethically contributing to the success of those organizations
What is the consequence of not conducting oneself in accordance with the tenets in ACMP's Code of Ethics?
Subject to disciplinary procedures
What is the purpose of the descriptions and examples cited throughout ACMP's Code of Ethics?
To provide practical illustrations of change management professionalism
What is the duty of Responsibility in ACMP's Code of Ethics?
To add value to the organizations they serve and ethically contribute to their success
What is the duty of Fairness in ACMP's Code of Ethics?
To establish relationships with legitimate expectations of frank, forthright exchanges based on mutual trust
What is the duty of Respect in ACMP's Code of Ethics?
To establish relationships with legitimate expectations of frank, forthright exchanges based on mutual trust
What is the duty of Advancing the Discipline and Supporting Practitioners in ACMP's Code of Ethics?
To advance the discipline and support practitioners
What is the role of sincerity in ACMP's Code of Ethics?
Acting with sincerity, communicating genuinely, and ensuring meaningful expression of intent
Which of the following is NOT a way that practitioners in the global change management community demonstrate honesty in conduct and behavior?
Putting the interests of oneself above the interests of the client or employer
What is the main reason for practitioners in the global change management community to engage in honest behavior?
To preserve the integrity of the client or employer they represent
What are the five duties outlined in the ACMP Code of Ethics?
Honesty, Responsibility, Fairness, Respect, and Advancing the Discipline and Supporting Practitioners
What is the purpose of the ACMP Code of Ethics?
To promote ethical practices in the profession of change management
What is the role of honesty in ethical behavior according to the ACMP Code of Ethics?
Central
What is the duty of change management professionals according to the ACMP Code of Ethics?
Adding value to the organizations they serve and ethically contributing to their success
What is the consequence for practitioners who do not conduct themselves in accordance with the tenets of the ACMP Code of Ethics?
They may be subject to disciplinary procedures
What is the focus of the section on Honesty in the ACMP Code of Ethics?
Honesty in communications
What are the three dimensions in which practitioners demonstrate honesty in communications according to the ACMP Code of Ethics?
Truth, Sincerity, and Candor
What does it mean to act with sincerity according to the ACMP Code of Ethics?
Communicating genuinely and ensuring meaningful expression of intent
What is the importance of candor in communication according to the ACMP Code of Ethics?
Establishing relationships with legitimate expectations of frank, forthright exchanges based on mutual trust
What is the purpose of the descriptions and examples cited throughout the ACMP Code of Ethics?
To provide practical illustrations of change management professionalism
What is the role of change practitioners according to the ACMP Code of Ethics?
Accepting personal responsibility for their decisions and actions
What is the purpose of the ACMP Code of Ethics?
To promote ethical practices in the profession of change management
Which of the following best describes the duty of responsibility in the global change management community?
Only accepting assignments that match our qualifications
What is the primary focus of ethical responsibility in the global change management community?
Maintaining public safety and protecting the environment
What is the appropriate action to take if an error or omission is discovered that was caused by someone else?
Promptly communicate it to the appropriate body
What is the responsibility of practitioners in the global change management community regarding proprietary or confidential information?
Protect it
What is the appropriate action to take if developmental or stretch assignments being considered exceed our qualifications or skills?
Inform key stakeholders
What is the responsibility of practitioners in the global change management community regarding assignments?
Only accept assignments that are consistent with our background, experience, skills, and qualifications
What is the appropriate action to take if an error or omission is made by a practitioner in the global change management community?
Take ownership of the error or omission and the resulting consequences
What is the responsibility of practitioners in the global change management community regarding the CCMP certification?
Ensure that only qualified individuals obtain the CCMP certification
Which of the following is NOT a way in which practitioners in the global change management community demonstrate duty of fairness?
Providing unequal access to information to those who are authorized to have that information
What is one way in which practitioners in the global change management community can demonstrate transparency in the decision-making process?
Demonstrating impartiality
What is the appropriate action to take if a practitioner in the global change management community realizes they have a real or potential conflict of interest?
Disclose the conflict of interest to the affected stakeholders and obtain their consent to proceed
Which of the following is NOT a way to demonstrate duty of respect as a practitioner in the global change management community?
Using our expertise or position to influence the decisions or actions of others
What is the purpose of fostering an environment of respect in the global change management community?
To engender trust, confidence, and performance excellence
What is one way to demonstrate duty of respect as a professional in the global change management community?
Informing ourselves about the norms and customs of others and avoiding engaging in behaviors they might consider disrespectful
Why is an environment of respect important in the global change management community?
To engender trust, confidence, and performance excellence
What is the duty of respect in the global change management community?
To treat others with dignity and respect
What is at the core of the formation of ACMP?
Advancing the discipline and supporting practitioners
What is the role of practitioners in the global change management community according to the text?
Demonstrating collective ethos to advance the discipline
What is the objective of ACMP's Standards for the profession?
Enabling ongoing education and accreditation
What is the ethical responsibility of practitioners according to the text?
To practice ethical change management
What is the benefit of creating a community of professionals according to the text?
Advancing the discipline of change management
Which group is responsible for reviewing ethical complaints and inquiries according to ACMP's procedures?
Ethics Inquiry Task Force
What is the consequence of violating ACMP's Code of Ethics?
Sanctions by ACMP
How are findings and responses communicated after an ethical inquiry or complaint is adjudicated?
To the complainant or inquirer and the Ethics Inquiry Task Force
Study Notes
Integration of Project Management and Change Management
- Project management and change management are complementary yet distinct disciplines that may overlap during change delivery.
- Effective integration of project management and change management is required to ensure that organizational objectives are achieved.
- Integration can occur across various dimensions, including roles and responsibilities, methodology and plan, tools and resources, and objectives and outcomes.
- Project management should focus on the application of skills, tools, and techniques to deliver planned change in a structured way.
- Change management should focus on implementing and sustaining the delivered change, such as influencing individual behavior and organizational culture.
- The scope and focus of the two disciplines should be clearly defined early in the planning process, and overlaps and interdependencies should be identified and documented.
- Project management and change management methodologies differ in focus, with project management emphasizing the organization and management of resources and activities required to complete projects, and change management emphasizing the people side of change.
- The two approaches should be integrated to ensure that the right amount of attention is given to both the technical and people side of change.
- Project management and change management plans should be integrated into an overall plan because project milestones and change management activities may trigger one another.
- Practitioners use a variety of tools to deliver, implement, control, and measure change, and where commonalities exist, tools should be integrated to increase efficiency and collaboration between the two disciplines.
- The common objective of project management and change management is to add value to the organization, with project management delivering the planned change, and change management ensuring that the delivered change is implemented and adopted to enable the realization of the expected benefits.
- Both project management and change management recognize that risks can have a significant impact on the organization’s ability to deliver and implement change, with change management focusing on risks to the adoption of the change, threats to the realization of the expected benefits, and threats to ing the change.
Integration of Project Management and Change Management
- Project management and change management are complementary yet distinct disciplines that may overlap during change delivery.
- Effective integration of project management and change management is required to ensure that organizational objectives are achieved.
- Integration can occur across various dimensions, including roles and responsibilities, methodology and plan, tools and resources, and objectives and outcomes.
- Project management should focus on the application of skills, tools, and techniques to deliver planned change in a structured way.
- Change management should focus on implementing and sustaining the delivered change, such as influencing individual behavior and organizational culture.
- The scope and focus of the two disciplines should be clearly defined early in the planning process, and overlaps and interdependencies should be identified and documented.
- Project management and change management methodologies differ in focus, with project management emphasizing the organization and management of resources and activities required to complete projects, and change management emphasizing the people side of change.
- The two approaches should be integrated to ensure that the right amount of attention is given to both the technical and people side of change.
- Project management and change management plans should be integrated into an overall plan because project milestones and change management activities may trigger one another.
- Practitioners use a variety of tools to deliver, implement, control, and measure change, and where commonalities exist, tools should be integrated to increase efficiency and collaboration between the two disciplines.
- The common objective of project management and change management is to add value to the organization, with project management delivering the planned change, and change management ensuring that the delivered change is implemented and adopted to enable the realization of the expected benefits.
- Both project management and change management recognize that risks can have a significant impact on the organization’s ability to deliver and implement change, with change management focusing on risks to the adoption of the change, threats to the realization of the expected benefits, and threats to ing the change.
Developing Sponsorship and Stakeholder Engagement Strategies for Change Management
Developing Sponsorship Strategy:
- The purpose of developing the Sponsorship Strategy is to prepare and leverage sponsors to promote, gain support for, and drive adoption of a change.
- The Change Management Lead should be responsible for developing the Sponsorship Strategy with input from others who have knowledge and experience with sponsors.
- Sponsors are critical to change success because they provide resources, set expectations, build support, identify and mitigate risks, and provide consistent high-level messaging.
- The Sponsorship Strategy should outline why sponsors are critical to the success of a change effort.
- A high-level approach for gaining sponsorship commitment should be developed, including building a coalition of sponsorship that will drive and support the Sponsorship Strategy.
- Risks to consider include a lack of sponsor commitment and support for the change, sponsorship competency gaps, and past sponsorship challenges.
- Inputs for developing the Sponsorship Strategy include Change Risks, Organizational Change Readiness Assessment, Sponsorship Alignment Assessment, Stakeholder Analysis, and the Sponsorship Strategy itself.
Developing Stakeholder Engagement Strategy:
- The purpose of developing the Stakeholder Engagement Strategy is to ensure that individuals or groups impacted by a change and those who can positively affect the overall success of the change are engaged in the change effort.
- Stakeholder engagement involves taking appropriate steps to identify stakeholders, conduct a Stakeholder Analysis, identify required engagement, and identify activities needed for engagement.
- Stakeholder engagement may not be appropriate for all change management efforts, but in complex, large-scale efforts, developing an overall direction and approach for stakeholder engagement helps to align and integrate stakeholder engagement plans, activities, requirements, and metrics.
- Stakeholder engagement requires the attention and involvement of people impacted by changes or who can influence the success of the changes, and focuses on what stakeholders need to know and do.
- Good stakeholder engagement attracts and holds the attention of stakeholders to the degree needed for change success.
- The degree and type of stakeholder involvement required varies based on variables such as time, resource availability, negotiable elements within the future state, Change Management Strategy (directive versus collaborative), and stakeholder role.
- Inputs for developing the Stakeholder Engagement Strategy include Current State Analysis, Change Impact Assessment, Current Communication Channels, Tools, and Methods, Communication Strategy, Sponsorship Strategy, Stakeholder Analysis, and the Stakeholder Engagement Strategy itself.
Developing Sponsorship and Stakeholder Engagement Strategies for Change Management
Developing Sponsorship Strategy:
- The purpose of developing the Sponsorship Strategy is to prepare and leverage sponsors to promote, gain support for, and drive adoption of a change.
- The Change Management Lead should be responsible for developing the Sponsorship Strategy with input from others who have knowledge and experience with sponsors.
- Sponsors are critical to change success because they provide resources, set expectations, build support, identify and mitigate risks, and provide consistent high-level messaging.
- The Sponsorship Strategy should outline why sponsors are critical to the success of a change effort.
- A high-level approach for gaining sponsorship commitment should be developed, including building a coalition of sponsorship that will drive and support the Sponsorship Strategy.
- Risks to consider include a lack of sponsor commitment and support for the change, sponsorship competency gaps, and past sponsorship challenges.
- Inputs for developing the Sponsorship Strategy include Change Risks, Organizational Change Readiness Assessment, Sponsorship Alignment Assessment, Stakeholder Analysis, and the Sponsorship Strategy itself.
Developing Stakeholder Engagement Strategy:
- The purpose of developing the Stakeholder Engagement Strategy is to ensure that individuals or groups impacted by a change and those who can positively affect the overall success of the change are engaged in the change effort.
- Stakeholder engagement involves taking appropriate steps to identify stakeholders, conduct a Stakeholder Analysis, identify required engagement, and identify activities needed for engagement.
- Stakeholder engagement may not be appropriate for all change management efforts, but in complex, large-scale efforts, developing an overall direction and approach for stakeholder engagement helps to align and integrate stakeholder engagement plans, activities, requirements, and metrics.
- Stakeholder engagement requires the attention and involvement of people impacted by changes or who can influence the success of the changes, and focuses on what stakeholders need to know and do.
- Good stakeholder engagement attracts and holds the attention of stakeholders to the degree needed for change success.
- The degree and type of stakeholder involvement required varies based on variables such as time, resource availability, negotiable elements within the future state, Change Management Strategy (directive versus collaborative), and stakeholder role.
- Inputs for developing the Stakeholder Engagement Strategy include Current State Analysis, Change Impact Assessment, Current Communication Channels, Tools, and Methods, Communication Strategy, Sponsorship Strategy, Stakeholder Analysis, and the Stakeholder Engagement Strategy itself.
Developing a Learning and Development Strategy
- The Learning and Development Strategy aims to define the required knowledge, skills, and competencies for stakeholders to adopt the change.
- The strategy identifies the skills and competencies needed, those requiring training, the content and delivery method, and methods to evaluate training effectiveness.
- The strategy documents what stakeholders must do differently and how they need to work to be successful in the future state.
- A high-level approach must be defined to ensure understanding of the intended work effort.
- The learning and development method depends on the type of change and culture of the organization.
- Key learning and development methods may include instructor-led, computer-based, webcasts/podcasts, role plays, simulations, on-the-job, and gamification.
- The high-level approach should outline the resourcing plan to conduct the learning and development activities.
- An estimated timeline should be included in the high-level plan that aligns with the project schedule.
- Deliverables may include a learning and development plan, curriculum, materials, and evaluation.
- Key considerations may include license costs, training environments, data privacy requirements, governance for sign-off of training content, and transitioning training to "business as usual."
- Measuring the success of a learning and development program demonstrates whether participants learned the necessary skills.
- Learning objectives should define training content and measure adoption after training, and identifying objectives prior to delivery enables evaluation of adoption success after training.
Components of an Effective Communication Plan
- The Communication Plan defines internal and external audiences, information, feedback requirements, and specific communication activities and events.
- Strategic communication activities may include addressing the Case for Change, how the change aligns with the organizational strategy, intended outcomes, benefits of the change, and risks or consequences of a failed effort.
- Tactical communications could include status reports and “how to” guides for technology changes.
- The Communication Plan should include all actions needed to build awareness of the change and clearly outline what is expected from people affected by the change.
- The Target Audience(s) should encompass stakeholders directly and indirectly impacted by the change.
- Outcomes should define what the audience should know, think, and do because of communication actions.
- The Sender should be identified, with strategic communications coming from organizational leadership or other key leaders.
- Key Messages should describe the words and visuals that will drive the intended communication goal for each unique stakeholder group.
- Communications Channels should be selected based on their potential effectiveness in reaching each target audience.
- Frequency should specify the number of times key messages will be communicated in selected channels.
- Timing should define the schedule for communication activities to ensure timeliness and prevent communication overlap.
- Monitoring and Feedback mechanisms should be in place to assess the effectiveness of the plan and allow for adjustments to achieve the expected benefits of the change effort.
Components of an Effective Communication Plan
- The Communication Plan defines internal and external audiences, information, feedback requirements, and specific communication activities and events.
- Strategic communication activities may include addressing the Case for Change, how the change aligns with the organizational strategy, intended outcomes, benefits of the change, and risks or consequences of a failed effort.
- Tactical communications could include status reports and “how to” guides for technology changes.
- The Communication Plan should include all actions needed to build awareness of the change and clearly outline what is expected from people affected by the change.
- The Target Audience(s) should encompass stakeholders directly and indirectly impacted by the change.
- Outcomes should define what the audience should know, think, and do because of communication actions.
- The Sender should be identified, with strategic communications coming from organizational leadership or other key leaders.
- Key Messages should describe the words and visuals that will drive the intended communication goal for each unique stakeholder group.
- Communications Channels should be selected based on their potential effectiveness in reaching each target audience.
- Frequency should specify the number of times key messages will be communicated in selected channels.
- Timing should define the schedule for communication activities to ensure timeliness and prevent communication overlap.
- Monitoring and Feedback mechanisms should be in place to assess the effectiveness of the plan and allow for adjustments to achieve the expected benefits of the change effort.
Executing Change Management Plan: Stakeholder Engagement, Resistance Management, and Learning and Development
- Effective stakeholder engagement is crucial for successful execution of the Change Management Plan.
- The Stakeholder Engagement Plan establishes tasks to ensure stakeholders understand and adopt change.
- Executing the plan reduces uncertainty and identifies benefits, enabling swift adoption with lowered resistance.
- Resistance management engages leaders to address job roles, performance, learning needs, and organizational development.
- Regular communication with leaders and supporting functions is necessary to manage resistance.
- Learning and development activities are necessary for change initiatives and require active management.
- Learning objectives should be clearly stated, measurable, realistic, and consistent with the objectives of the Change Management Strategy.
- Learning groups have unique curricula that must be executed with developed materials and completed logistics.
- Measuring the success of learning and development activities is necessary to evaluate learner achievement.
- Evaluation should determine knowledge obtained, skills developed or improved, and effectiveness of new knowledge and skills on the job.
- Evaluation methods can include learner reactions, supervisor observations, and performance appraisals.
- Evaluation should show tangible and intangible indicators resulting from learning and development activities.
Executing Change Management Plan: Stakeholder Engagement, Resistance Management, and Learning and Development
- Effective stakeholder engagement is crucial for successful execution of the Change Management Plan.
- The Stakeholder Engagement Plan establishes tasks to ensure stakeholders understand and adopt change.
- Executing the plan reduces uncertainty and identifies benefits, enabling swift adoption with lowered resistance.
- Resistance management engages leaders to address job roles, performance, learning needs, and organizational development.
- Regular communication with leaders and supporting functions is necessary to manage resistance.
- Learning and development activities are necessary for change initiatives and require active management.
- Learning objectives should be clearly stated, measurable, realistic, and consistent with the objectives of the Change Management Strategy.
- Learning groups have unique curricula that must be executed with developed materials and completed logistics.
- Measuring the success of learning and development activities is necessary to evaluate learner achievement.
- Evaluation should determine knowledge obtained, skills developed or improved, and effectiveness of new knowledge and skills on the job.
- Evaluation methods can include learner reactions, supervisor observations, and performance appraisals.
- Evaluation should show tangible and intangible indicators resulting from learning and development activities.
Test your knowledge of ACMP's Standard for Change Management with this quiz! Evaluate your understanding of the areas of knowledge, established norms, processes, tasks, and skills necessary to be an effective change management practitioner. This quiz is perfect for individuals and organizations looking to improve their change management skills and stay up-to-date with industry standards.
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