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Sustainability Plan A Sustainability Plan should be developed to define the mechanisms that will be used to anchor and embed the change once it is implemented and is determined to be effective. The Sustainability Plan should minimally include the following components: Communication: Mechanisms...

Sustainability Plan A Sustainability Plan should be developed to define the mechanisms that will be used to anchor and embed the change once it is implemented and is determined to be effective. The Sustainability Plan should minimally include the following components: Communication: Mechanisms for persuasive communication and ongoing socialization of the change, rites of parting (saying goodbye to the old ways of doing things), and rites of enhancement (acknowledgment of quick wins and continued adoption) Metrics Tracking: Consistent and effective process for ongoing measurement and results reporting to track progress and ensure sustained results Performance Management: Consistent process for observing and objectively measuring desired behaviors and attitudes, including performance appraisal process, promoting, demoting and transferring, and training and development Rewards and Recognition: Program of intrinsic and extrinsic incentives to reinforce desired behaviors and attitudes Sustaining Ownership: Consistent process for ensuring sustained ownership of the change through the ongoing transfer of experience and knowledge Continuous Improvement: Mechanisms for responding to changing requirements and implementing improvements based on feedback, observations, and metrics Questions to consider and respond to when developing the Sustainability Plan may include: How should organizational achievements reinforcing the change be commemorated? What behaviors should be observed and measured on a regular basis? What results should be observed and measured on a regular basis? What metrics should be used for measuring behaviors and results? What mechanisms should be used for reporting results? What criteria should be used to allocate rewards and promotion? What mechanisms should be used for training, coaching, and role modeling? What processes and procedures should be put in place to ensure sustained ownership of the change? What continuous improvement mechanisms will address low adoption rates and ensure the change becomes part of the organization’s normal functioning? Inputs Outputs Status Report/Benefits Gap Analysis Resource Plan Sustainability Plan

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