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Identify Goals, Objectives, and Success Criteria The purpose of Identify Goals, Objectives, and Success Criteria is to provide tangible, concrete, measurable, and manageable goals that represent planned progress toward the adoption of the future state. This process directs focus to actual change re...
Identify Goals, Objectives, and Success Criteria The purpose of Identify Goals, Objectives, and Success Criteria is to provide tangible, concrete, measurable, and manageable goals that represent planned progress toward the adoption of the future state. This process directs focus to actual change results and anticipated outcomes rather than tracking the change process. It should establish key change objectives and goals that define progress toward the change. The process should also describe the key parameters that measure when goals and objectives are attained, which will enable the associated success criteria to be identified. Inputs Outputs Business Case Change Objectives and Goals Charter Success Criteria and Measures Strategic Plan Vision Statement Change Definition Identify Sponsors Accountable for the Change The purpose of Identify Sponsors Accountable for the Change is to connect the change to its owners and determine accountability requirements. This process identifies the sponsors accountable for the change and assesses their alignment with and commitment to the change. It may involve completing a role analysis to differentiate accountable individuals and groups from those who are responsible. Those accountable are required to bring the change to completion, whereas those responsible are operationally required to do the day-to-day work of driving the change to achieve its goals and objectives. As in 5.1.6 Identify Stakeholders Affected by the Change, this process should capture information related to motivations, abilities, expectations, and concerns regarding the change. This information can be captured through a variety of methods, such as structured interviews and general discussions to identify potential constraints, conflicts, or concerns. Inputs Outputs Change Definition Sponsor Identification Charter Sponsor Assessment Stakeholder Analysis Current Organizational Charts and Profiles Identify Stakeholders Affected by the Change The purpose of Identify Stakeholders Affected by the Change is to identify stakeholder attributes, such as level of influence, commitment, or rules, and determine the size, scope, and complexity of the change’s impact on key individuals and groups. This process identifies those affected by the change and those with the ability to influence the outcome. The process also establishes roles within the change initiative and may identify individuals or groups with multiple roles. The process should group stakeholders to facilitate organizational and individual change activities. A comprehensive Stakeholder Analysis is used in the development of the Change Management Strategy. It is also used to prepare stakeholder engagement, communication, and learning development plans. This process should capture information regarding motivations, expectations, concerns, and attitudes toward the change. The information can be captured through a variety of methods, such as structured interviews, general discussions, and questionnaires. Inputs Outputs Change Definition Vision Statement Current Organizational Charts and Profiles Research Charter Stakeholder Analysis