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The activities of a Lessons Learned Evaluation are to: Review change management activities and documents Identify and recognize positive outcomes and opportunities for improvement Develop a Remediation Plan for change management activities to address key issues Verify and document actions for fut...

The activities of a Lessons Learned Evaluation are to: Review change management activities and documents Identify and recognize positive outcomes and opportunities for improvement Develop a Remediation Plan for change management activities to address key issues Verify and document actions for future projects Document lessons learned in a knowledge management database or common document storage location for sharing with other change management practitioners Identify Appropriate Group to Conduct Evaluation Key individuals and groups affected can be identified for participation using the outputs delivered. The Change Management Lead conducts an evaluation of lessons learned by bringing together team members, key stakeholders, the project sponsor, leadership, affected staff/ customers, and other appropriate parties. Perform the Lessons Learned Evaluation The purpose of bringing key individuals together during this process is to: Review the change management objectives Review each phase and its key objectives Review the effectiveness of each change management workstream against its key objectives and defined outcomes Review the effectiveness of the approach and ways of working Verify that the change management goals of the initiative were reached and validate key change actions for future projects Identify good outcomes and points for improvement, including any possible mitigation or improvement based on the current initiative Review change management activities and documents for other best practices or future improvements Determine which designs, strategies, and lessons learned will contribute to internal best practices going forward Update the knowledge management database or common document storage location for sharing the lessons learned with other change management practitioners The Change Management Lead produces a document that presents lessons learned in a logical manner. The document should provide guidance and best practices for future change initiatives. The Lessons Learned Evaluation document should consider questions such as: What are repeatable, successful activities? How can we ensure future projects go as well or better? What advice would you give to future teams? What are some individual successes? Inputs Outputs Case for Change Success Criteria and Measures Change Management Plan Lessons Learned Evaluation Remediation Plan