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Develop the Sustainability Strategy The purpose of Develop the Sustainability Strategy is to describe how the change will become part of the organization’s normal functioning. It should define the high-level approach for embedding or institutionalizing the change to achieve the expected benefits an...

Develop the Sustainability Strategy The purpose of Develop the Sustainability Strategy is to describe how the change will become part of the organization’s normal functioning. It should define the high-level approach for embedding or institutionalizing the change to achieve the expected benefits and include all streams of change management activity, such as communication and engagement, metrics tracking, performance management, reward and recognition, learning and development, sustaining ownership, and continuous improvement. The Sustainability Strategy details the approach to embedding the change in the organization once the program has delivered the change. It defines the sustainability evaluation criteria, including performance metrics, cultural indicators, desired employee/customer behaviors, key performance indicators, scorecards, transactional volumes, exception rates, customer satisfaction scores, and employee temperature checks. It may also include sustainment activities for change support functions. The Sustainability Strategy defines the scope, scale, roles, responsibilities, resource requirements, accountability, and governance structure for the sustainment program. It provides a clear roadmap for maintaining the formal or informal networks or communities of practice that have supported the change initiative and outlines a long-term plan for ongoing knowledge management. Key inputs to the Sustainability Strategy are the lessons learned from each phase of the change program. The Sustainability Strategy should cover: Communication (ongoing socialization of the change) Metrics tracking Performance management Rewards and recognition (linking rewards and recognition to behaviors required by the change) Sustained ownership (ensuring experience and knowledge transfer Knowledge transfer (consistent and effective process for assessing stakeholder and organizational competencies and the systems, structures, and mechanisms needed to ensure stakeholders develop the skills and motivation to perform as expected in the changed environment) Continuous process improvement Inputs Outputs Business Case Change Objectives and Goals Change Risk Assessment Project Charter andDocumentation Strategic Plan Success Criteria and Measures Sustainability Strategy