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Complete the Change Management Effort The purpose of Complete the Change Management Effort is to document the actions and resources needed to close the change. The close effort is the point at which there is a distinct transition to maintenance or sustaining activities. Evaluate the Outcome Again...

Complete the Change Management Effort The purpose of Complete the Change Management Effort is to document the actions and resources needed to close the change. The close effort is the point at which there is a distinct transition to maintenance or sustaining activities. Evaluate the Outcome Against the Objectives The Change Management effort should include the following actions, as required, to evaluate the outcomes against the objectives: Compare the outcomes of the change management effort against the change objectives set at the beginning of the change effort Compare the outcomes of the change management effort against project or program objectives (if project or program management is in use) Document the outcome of the appropriate comparisons indicating that change efforts met objectives, failed to meet objectives, or exceeded objectives Review outcomes with appropriate leaders/stakeholders Inputs Outputs Change Objectives and Goals Measurement and Benefit Realization Plan Sustainability Plan Change Objectives Analysis Outcomes and Next Steps Design and Conduct Lessons Learned Evaluation and Provide Results to Establish Internal Best Practices The purpose of conducting lessons learned is to evaluate the success or adoption outcomes of the Change Management Program, document what went well, record learnings, and share improvements for future change management programs with other change management practitioners or organizations. This step is conducted by the Change Management Lead in concert with the project manager (when possible). The final lessons learned evaluation uses the collective feedback of the team and stakeholders/customers to understand the outcome of the change management program and document improvements. It also provides a useful validation of any outstanding change management issues or activities. Undertaking an evaluation of lessons learned reinforces the commitment of the team to continuing and sustaining the success of the change. It also enables two-way feedback regarding how the change has been embedded and future improvements for the change leads and organization.