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The process of change Change drivers, the change process, overall context for how change happens in organizations, change leadership and project governance, mechanisms for creating the “content” of the change, patterns of change success and failures, emotional components of the change process for in...

The process of change Change drivers, the change process, overall context for how change happens in organizations, change leadership and project governance, mechanisms for creating the “content” of the change, patterns of change success and failures, emotional components of the change process for individuals Change management vocabulary Terms and definitions, general framework, and context Change management methodologies and tools Processes and tools for change management Relationship and integration of change management with other disciplines Integration with project management, integration with other business improvement methodologies such as Six Sigma, Lean Change management strategy, architecture, and planning Change management architecture, strategy development, change management planning, impact and risk assessments Change management team structures Leadership alignment, roles/responsibilities, budget, resources, team preparation, governance, subject matter expertise Change leader/sponsor development Change leader/sponsor education, sponsor skill and willingness, sponsor effectiveness assessments, sponsor coalition analysis, creating alignment among sponsors and senior leaders, change leadership/sponsor coaching, reporting and updates for sponsors Organizational and culture assessments Culture assessments, change impact assessments, change readiness assessments, change saturation assessments, organization and change history assessments, resistance assessments, stakeholder readiness assessments Stakeholder engagement Stakeholder analysis, planning, implementation, and sustainability as needed to support a change Communications in support of the change process Communication strategy, planning, and communication activities as needed to support a change Training in support of the change process Training strategy, requirements, planning, and training activities as needed to support a change Leading stakeholders through change Coaching of stakeholders through change by supervisors and managers to enable successful individual transitions Stakeholder engagement Feedback, performance measurement, and compliance with new job roles, responsibilities, systems, and processes Resistance management Resistance identification and management techniques to support a change, building commitment and acceptance, risk management Organizational change competency Developing organizational competencies and capacity to change, continuous improvement of the change process, cultural shifts Change performance measurement Success measures, monitoring progress, sustaining the change