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Quality Management in Business and Services
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Capitulo 12
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Postventa y Satisfacción del Cliente
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21 questions

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Gap 2
14 questions

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Chapter 9
36 questions

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رحلة المؤشرات الزمني
18 questions
Calidad en el Servicio
5 questions

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6 questions
Lez 2-3 _ Pianificazione e strategia
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