Taco Bell Shift Lead Flashcards
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Questions and Answers

What does LAST stand for?

Listen, Apologize, Satisfy, Thank

How much 3 blend is on a Meximelt?

1 oz

What is the 4 step training process?

Prepare, show and tell, guided practice, follow up

How do you prepare for training?

<p>Gather all training materials, ask learner about previous experiences, show learner how to access learning zone</p> Signup and view all the answers

What does Show and Tell involve?

<p>Have learner complete learning zone course learner must pass with 80% or better; Print the course TOG</p> Signup and view all the answers

What is Guided Practice?

<p>Using TOG have the learner demonstrate each task; Provide any needed additional training; Focus learner on improving one thing at a time; Frame feedback to improve future attempts instead of giving negative feedback; Use teach-back to confirm understanding and identify any knowledge gaps; Verbally recognize them often as they make progress.</p> Signup and view all the answers

What is the Follow Up process?

<p>Observe learner and certify when they consistently perform all tasks to standards; Recognize the learner with a recognition card</p> Signup and view all the answers

What is the MIC card?

<p>A resource for the MIC to use to ensure a great shift is run, with detailed guidance for pre-rush, rush, and post-rush tasks.</p> Signup and view all the answers

How do you ensure you are being a good communicator?

<p>Be a good listener, Be a good speaker</p> Signup and view all the answers

What is the temperature danger zone?

<p>40-140 degrees Fahrenheit</p> Signup and view all the answers

How many ounces is a two-finger pinch of tomatoes?

<p>.5 oz</p> Signup and view all the answers

What must the internal temperature be when reheating beef in a rethermalizer?

<p>165 degrees F</p> Signup and view all the answers

Match the following items with their respective weights:

<p>Beef Case = 40 pounds Beef Bag = 5 pounds Chicken Bag = 1.25 pounds Steak Bag = 1.25 pounds</p> Signup and view all the answers

Match the following items with their respective weights:

<p>Shredded Chicken Case = 32 bags Shredded Chicken Bag = 1.25 pounds Shredded Steak Case = 36 pounds Shredded Steak Bag = 1.50 pounds</p> Signup and view all the answers

What does TRED stand for?

<p>Target setting, Rush ready, Equipment working, Deployment</p> Signup and view all the answers

What is the drive-thru goal for weekday lunch?

<p>50 seconds</p> Signup and view all the answers

What is the drive-thru goal for all day parts besides weekday lunch?

<p>75 seconds</p> Signup and view all the answers

What should be done with morning carryover?

<p>Remove carryover cooking racks from the walk-in; Check internal temp of each ingredient; Place bag in new carryover bag and tightly tie; Hang on cooking rack; Cook for 30 minutes; Check temp and verify it's 165 or more; Prepare fresh batch to mix with carryover.</p> Signup and view all the answers

What is the closing carryover procedure?

<p>Place THREE 1/6 false bottoms inside a clean sanitized 1/6 pan; Transfer carryover into pan to fill it completely; Place tied bag in cooking rack; Fill bus tub with ice; Submerge carryover bags in cold water; Let sit for 45 minutes.</p> Signup and view all the answers

Study Notes

LAST Method

  • LAST stands for Listen, Apologize, Satisfy, Thank, used for customer service excellence.

Meximelt Ingredients

  • A meximelt contains 1 oz of 3 blend cheese.

4-Step Training Process

  • The training process includes Prepare, Show and Tell, Guided Practice, and Follow Up.

Preparing for Training

  • Gather all training materials and ask about the learner's previous experiences.
  • Show how to access the learning zone for additional resources.

Show and Tell

  • The learner must complete the learning zone course, achieving at least 80% to pass.
  • Print the course Training Operating Guide (TOG) for reference.

Guided Practice Techniques

  • Use the TOG for learners to demonstrate tasks and provide necessary additional training.
  • Focus on improving one aspect at a time while giving constructive feedback.
  • Utilize teach-back methods to confirm understanding and identify knowledge gaps.
  • Encourage progress through verbal recognition.

Follow Up Procedures

  • Observe the learner and certify them when they consistently meet standards.
  • Recognize achievements with a recognition card for motivation.

MIC Card Overview

  • A MIC card assists in managing shifts effectively, detailing tasks for pre-rush, rush, and post-rush based on people, food, and service.
  • Also includes MIC success goals, customer satisfaction walk instructions, shift planning, and cleaning assignments.

Effective Communication

  • Being a good communicator involves being an attentive listener and a clear speaker.

Food Safety

  • The temperature danger zone is between 40-140 degrees Fahrenheit, where bacteria can thrive.

Measuring Food Portions

  • A two-finger pinch of tomatoes equals 0.5 oz.

Beef Reheating Standards

  • When reheating beef in a rethermalizer, the internal temperature must reach 165 degrees Fahrenheit.

Protein Case and Bag Weights

  • Beef case weight: 40 lbs; bag weight: 5 lbs.
  • Chicken and steak bag weight: 1.25 lbs.
  • Shredded chicken case weight: 32 bags at 1.25 lbs per bag.
  • Shredded steak case weight: 36 lbs; bag weight: 1.5 lbs.

TRED Principles

  • TRED stands for Target setting, Rush ready, Equipment working, Deployment, guiding operational readiness.

Drive-Thru Timing Goals

  • For weekday lunch, the drive-thru goal is 50 seconds.
  • For all other times, the goal is 75 seconds.

Morning Carryover Handling

  • Remove carryover cooking racks from the walk-in fridge, checking ingredient temperatures.
  • Discard any ingredient above 40 degrees Fahrenheit and place safe items in a new carryover bag.
  • Cook carryover for 30 minutes, checking temperatures to ensure they reach above 165 degrees.

Closing Carryover Procedure

  • Use three false bottoms in a sanitized pan for carryover bags.
  • Fill the pan completely and soak carryover bags in ice water for 45 minutes before storing properly in the walk-in.

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Test your knowledge with these flashcards designed for Taco Bell Shift Leads. Cover essential topics such as training processes, product knowledge, and customer service practices. Perfect for preparing for your lead responsibilities at Taco Bell.

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