Are You a Master Server?

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson
Download our mobile app to listen on the go
Get App

Questions and Answers

What should you do when handling glasses and plates as a server?

  • Hold glasses by the bottom and plates by the surface area
  • Hold glasses and plates however you feel comfortable
  • Hold glasses by the rim and plates by the top
  • Hold glasses by the stem and plates by the bottom (correct)

What is the importance of writing "thank you" on the guests' bill?

  • It helps to keep track of the guests' orders.
  • It ensures that the guest pays the correct amount.
  • It is a requirement of the restaurant's policy.
  • It adds a personal touch and increases the tip. (correct)

What should you do if a guest needs help at a table that is not in your section?

  • Ignore them and continue with your own tables.
  • Ask another server to help them.
  • Tell them to wait for their own server to come back.
  • Help them, as we have to act as a team to be successful. (correct)

What should you do if you don't know the answer to a guest's question?

<p>Attempt to find out the answer (A)</p> Signup and view all the answers

What is the purpose of anticipating your table's needs before they ask?

<p>To make the guests feel more comfortable (D)</p> Signup and view all the answers

What is the benefit of upselling as a server?

<p>It increases the restaurant's profits (C)</p> Signup and view all the answers

What is the best way to handle glasses and plates when serving guests?

<p>Hold glasses by the stem and plates by the bottom, avoiding touching surface areas that a guest will come in contact with. (C)</p> Signup and view all the answers

What is the purpose of upselling?

<p>To increase the amount of the bill, which can lead to a higher tip. (D)</p> Signup and view all the answers

What should you do if you don't know the answer to a guest's question?

<p>Always attempt to find out the answer. (B)</p> Signup and view all the answers

What is the purpose of serving children first if possible?

<p>To ensure that the children are served before they become restless. (A)</p> Signup and view all the answers

What should you do if you're feeling flustered while serving guests?

<p>Stay positive and keep a smile on, never letting guests see that you're feeling flustered (D)</p> Signup and view all the answers

Flashcards are hidden until you start studying

Study Notes

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

More Like This

Use Quizgecko on...
Open
Browser
Browser