Are You a Master Server?

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Questions and Answers

What should you do when handling glasses and plates as a server?

  • Hold glasses by the bottom and plates by the surface area
  • Hold glasses and plates however you feel comfortable
  • Hold glasses by the rim and plates by the top
  • Hold glasses by the stem and plates by the bottom (correct)

What is the importance of writing "thank you" on the guests' bill?

  • It helps to keep track of the guests' orders.
  • It ensures that the guest pays the correct amount.
  • It is a requirement of the restaurant's policy.
  • It adds a personal touch and increases the tip. (correct)

What should you do if a guest needs help at a table that is not in your section?

  • Ignore them and continue with your own tables.
  • Ask another server to help them.
  • Tell them to wait for their own server to come back.
  • Help them, as we have to act as a team to be successful. (correct)

What should you do if you don't know the answer to a guest's question?

<p>Attempt to find out the answer (A)</p> Signup and view all the answers

What is the purpose of anticipating your table's needs before they ask?

<p>To make the guests feel more comfortable (D)</p> Signup and view all the answers

What is the benefit of upselling as a server?

<p>It increases the restaurant's profits (C)</p> Signup and view all the answers

What is the best way to handle glasses and plates when serving guests?

<p>Hold glasses by the stem and plates by the bottom, avoiding touching surface areas that a guest will come in contact with. (C)</p> Signup and view all the answers

What is the purpose of upselling?

<p>To increase the amount of the bill, which can lead to a higher tip. (D)</p> Signup and view all the answers

What should you do if you don't know the answer to a guest's question?

<p>Always attempt to find out the answer. (B)</p> Signup and view all the answers

What is the purpose of serving children first if possible?

<p>To ensure that the children are served before they become restless. (A)</p> Signup and view all the answers

What should you do if you're feeling flustered while serving guests?

<p>Stay positive and keep a smile on, never letting guests see that you're feeling flustered (D)</p> Signup and view all the answers

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