Podcast
Questions and Answers
When entering a guest's room, it is important to make sure the DND sign is not on. (True/False)?
When entering a guest's room, it is important to make sure the DND sign is not on. (True/False)?
True
If the guest responds to the entry phone call, the staff member should open the door and enter the room immediately. (True/False)?
If the guest responds to the entry phone call, the staff member should open the door and enter the room immediately. (True/False)?
False
It is important to always give just directions when escorting a guest within the hotel. (True/False)?
It is important to always give just directions when escorting a guest within the hotel. (True/False)?
False
If a guest doesn't respond to the entry phone call, the staff member should open the door and enter the room without announcing themselves. (True/False)?
If a guest doesn't respond to the entry phone call, the staff member should open the door and enter the room without announcing themselves. (True/False)?
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When escorting a guest outside the hotel, it is important to offer to arrange transportation and give clear directions. (True/False)?
When escorting a guest outside the hotel, it is important to offer to arrange transportation and give clear directions. (True/False)?
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If a guest requests to come back later when entering the room, the staff should apologize for inconvenience and check with the guest for a suitable time to return. (True/False)?
If a guest requests to come back later when entering the room, the staff should apologize for inconvenience and check with the guest for a suitable time to return. (True/False)?
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When leaving the guest's room, it is important to close the door with force to ensure it is properly shut. (True/False)?
When leaving the guest's room, it is important to close the door with force to ensure it is properly shut. (True/False)?
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When escorting a guest within the hotel, it is acceptable to just give directions and not necessarily escort them personally. (True/False)?
When escorting a guest within the hotel, it is acceptable to just give directions and not necessarily escort them personally. (True/False)?
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It is necessary to consult with colleagues if there are any doubts when giving directions outside the hotel. (True/False)?
It is necessary to consult with colleagues if there are any doubts when giving directions outside the hotel. (True/False)?
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When entering a guest's room, whether or not they respond to the entry phone call, it is important to announce yourself while entering the room. (True/False)?
When entering a guest's room, whether or not they respond to the entry phone call, it is important to announce yourself while entering the room. (True/False)?
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