10 Questions
When entering a guest's room, it is important to make sure the DND sign is not on. (True/False)?
True
If the guest responds to the entry phone call, the staff member should open the door and enter the room immediately. (True/False)?
False
It is important to always give just directions when escorting a guest within the hotel. (True/False)?
False
If a guest doesn't respond to the entry phone call, the staff member should open the door and enter the room without announcing themselves. (True/False)?
False
When escorting a guest outside the hotel, it is important to offer to arrange transportation and give clear directions. (True/False)?
True
If a guest requests to come back later when entering the room, the staff should apologize for inconvenience and check with the guest for a suitable time to return. (True/False)?
True
When leaving the guest's room, it is important to close the door with force to ensure it is properly shut. (True/False)?
False
When escorting a guest within the hotel, it is acceptable to just give directions and not necessarily escort them personally. (True/False)?
False
It is necessary to consult with colleagues if there are any doubts when giving directions outside the hotel. (True/False)?
True
When entering a guest's room, whether or not they respond to the entry phone call, it is important to announce yourself while entering the room. (True/False)?
True
Learn about the proper procedure for entering and leaving a guest's room in a hotel. This quiz covers obtaining permission from the guest, greeting etiquette, and seeking permission before entering the room.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free