Hotel Guest Room Etiquette

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DazzledTonalism
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10 Questions

When entering a guest's room, it is important to make sure the DND sign is not on. (True/False)?

True

If the guest responds to the entry phone call, the staff member should open the door and enter the room immediately. (True/False)?

False

It is important to always give just directions when escorting a guest within the hotel. (True/False)?

False

If a guest doesn't respond to the entry phone call, the staff member should open the door and enter the room without announcing themselves. (True/False)?

False

When escorting a guest outside the hotel, it is important to offer to arrange transportation and give clear directions. (True/False)?

True

If a guest requests to come back later when entering the room, the staff should apologize for inconvenience and check with the guest for a suitable time to return. (True/False)?

True

When leaving the guest's room, it is important to close the door with force to ensure it is properly shut. (True/False)?

False

When escorting a guest within the hotel, it is acceptable to just give directions and not necessarily escort them personally. (True/False)?

False

It is necessary to consult with colleagues if there are any doubts when giving directions outside the hotel. (True/False)?

True

When entering a guest's room, whether or not they respond to the entry phone call, it is important to announce yourself while entering the room. (True/False)?

True

Learn about the proper procedure for entering and leaving a guest's room in a hotel. This quiz covers obtaining permission from the guest, greeting etiquette, and seeking permission before entering the room.

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