Podcast
Questions and Answers
What is the cost of ATT Home Protection?
What is the cost of ATT Home Protection?
- $0
- $25.00 plus tax
- $25.00 plus tax and $300 a year (correct)
- $300 a year
How much are the service fees per approved claim?
How much are the service fees per approved claim?
- $49
- $0, $49, and $99 (correct)
- $0
- $99
How are customers billed?
How are customers billed?
Customers are billed through their ATT account.
Which U Break I Fix in-store services are included free of charge?
Which U Break I Fix in-store services are included free of charge?
When does Tech Support begin?
When does Tech Support begin?
When can you cancel the plan?
When can you cancel the plan?
What are the Tech Support hours?
What are the Tech Support hours?
When does coverage start?
When does coverage start?
What is the claim aggregate limit?
What is the claim aggregate limit?
Is Security Advisor included in ATT Home Protection?
Is Security Advisor included in ATT Home Protection?
What is the service fee for LCD, LED, OLED TV except plasma?
What is the service fee for LCD, LED, OLED TV except plasma?
What is the service fee for portable handheld gaming systems?
What is the service fee for portable handheld gaming systems?
What is the service fee for Bluetooth and WiFi enabled speakers?
What is the service fee for Bluetooth and WiFi enabled speakers?
What is the service fee for virtual reality headsets?
What is the service fee for virtual reality headsets?
What is the service fee for audio headsets?
What is the service fee for audio headsets?
What is the service fee for DVD/Blue Ray players?
What is the service fee for DVD/Blue Ray players?
What is the service fee for portable DVD/Blue Ray players?
What is the service fee for portable DVD/Blue Ray players?
What is the service fee for original remote controls?
What is the service fee for original remote controls?
What is the service fee for audio/video streaming devices?
What is the service fee for audio/video streaming devices?
What is the service fee for smart door locks?
What is the service fee for smart door locks?
What is the service fee for smart security cameras?
What is the service fee for smart security cameras?
What is the service fee for smart thermostats?
What is the service fee for smart thermostats?
What is the service fee for smart video doorbells?
What is the service fee for smart video doorbells?
What is the service fee for smart device hubs?
What is the service fee for smart device hubs?
What is the service fee for smart light dimmers?
What is the service fee for smart light dimmers?
What is the service fee for smart smoke detectors?
What is the service fee for smart smoke detectors?
What is the service fee for smart carbon monoxide detectors?
What is the service fee for smart carbon monoxide detectors?
What is the service fee for smart health and fitness bands?
What is the service fee for smart health and fitness bands?
What is the service fee for smart watches?
What is the service fee for smart watches?
What is the service fee for desktops?
What is the service fee for desktops?
What is the service fee for laptops?
What is the service fee for laptops?
What is the service fee for tablets and e-readers?
What is the service fee for tablets and e-readers?
What is the service fee for printers?
What is the service fee for printers?
What is the service fee for external hard drives?
What is the service fee for external hard drives?
What is the service fee for modems?
What is the service fee for modems?
What is the service fee for keyboards and mice?
What is the service fee for keyboards and mice?
What is the service fee for external monitors?
What is the service fee for external monitors?
What is the service fee for gaming systems?
What is the service fee for gaming systems?
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Study Notes
Cost and Billing
- ATT Home Protection costs $25.00 plus tax, totaling approximately $300 annually.
- Service fees for approved claims are either $0.49 or $99.
- Customers receive billing through their ATT account.
Tech Support and Coverage
- Tech Support starts on Day 1, coinciding with UBIF in-store services.
- Coverage begins on Day 31 after enrollment in the plan.
- Tech Support is available 24/7 for customer assistance.
Claims and Refunds
- There is a claim aggregation limit of $2,000 per single approved claim and $5,000 in a rolling 12-month period.
- Plans can be canceled at any time without fees, and prorated refunds are available, offering a full refund within the first 30 days.
Included Services at No Charge
- U Break I Fix in-store services include virus removal, PC tuneup, and data backup/content transfer at no additional cost.
Device Service Fees
- Service fee for LCD, LED, and OLED TVs (excluding plasma) is $99.
- Portable handheld gaming systems have a service fee of $99.
- Bluetooth and Wi-Fi enabled speakers, as well as virtual reality headsets, each incur a $99 service fee.
- Audio headsets carry a lower service fee of $49.
- DVD and Blu-Ray players do not have a service fee ($0).
Smart Devices and Accessories
- Various smart devices such as smart door locks, security cameras, thermostats, and video doorbells have a service fee of $49 each.
- Smart device hubs, light dimmers, smoke detectors, and carbon monoxide detectors have no service fee ($0).
- Smart health and fitness bands as well as smartwatches have a service fee of $49.
Electronics and Computing Devices
- Desktop and laptop repairs come with a $99 service fee.
- Tablets, E-readers, and printers (for screens only) also have a $99 charge.
- External hard drives, modems, keyboard and mouse (both wired and wireless), and external monitors do not incur a service fee ($0).
- Gaming systems will be charged a service fee of $99.
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