ATT Home Protection and Tech Support Overview
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Questions and Answers

What is the cost of ATT Home Protection?

  • $0
  • $25.00 plus tax
  • $25.00 plus tax and $300 a year (correct)
  • $300 a year

    • How much are the service fees per approved claim?

  • $49
  • $0, $49, and $99 (correct)
  • $0
  • $99

    • How are customers billed?

    Customers are billed through their ATT account.

    Which U Break I Fix in-store services are included free of charge?

    <p>All of the above</p> Signup and view all the answers

    When does Tech Support begin?

    <p>On Day 1 along with UBIF in-store services.</p> Signup and view all the answers

    When can you cancel the plan?

    <p>You can cancel anytime, with no fees and a prorated refund.</p> Signup and view all the answers

    What are the Tech Support hours?

    <p>24/7</p> Signup and view all the answers

    When does coverage start?

    <p>On Day 31.</p> Signup and view all the answers

    What is the claim aggregate limit?

    <p>$2,000 per approved single claim and $5,000 rolling 12 month period.</p> Signup and view all the answers

    Is Security Advisor included in ATT Home Protection?

    <p>False</p> Signup and view all the answers

    What is the service fee for LCD, LED, OLED TV except plasma?

    <p>$99</p> Signup and view all the answers

    What is the service fee for portable handheld gaming systems?

    <p>$99</p> Signup and view all the answers

    What is the service fee for Bluetooth and WiFi enabled speakers?

    <p>$99</p> Signup and view all the answers

    What is the service fee for virtual reality headsets?

    <p>$99</p> Signup and view all the answers

    What is the service fee for audio headsets?

    <p>$49</p> Signup and view all the answers

    What is the service fee for DVD/Blue Ray players?

    <p>$0</p> Signup and view all the answers

    What is the service fee for portable DVD/Blue Ray players?

    <p>$0</p> Signup and view all the answers

    What is the service fee for original remote controls?

    <p>$0</p> Signup and view all the answers

    What is the service fee for audio/video streaming devices?

    <p>$0</p> Signup and view all the answers

    What is the service fee for smart door locks?

    <p>$49</p> Signup and view all the answers

    What is the service fee for smart security cameras?

    <p>$49</p> Signup and view all the answers

    What is the service fee for smart thermostats?

    <p>$49</p> Signup and view all the answers

    What is the service fee for smart video doorbells?

    <p>$49</p> Signup and view all the answers

    What is the service fee for smart device hubs?

    <p>$0</p> Signup and view all the answers

    What is the service fee for smart light dimmers?

    <p>$0</p> Signup and view all the answers

    What is the service fee for smart smoke detectors?

    <p>$0</p> Signup and view all the answers

    What is the service fee for smart carbon monoxide detectors?

    <p>$0</p> Signup and view all the answers

    What is the service fee for smart health and fitness bands?

    <p>$49</p> Signup and view all the answers

    What is the service fee for smart watches?

    <p>$49</p> Signup and view all the answers

    What is the service fee for desktops?

    <p>$99</p> Signup and view all the answers

    What is the service fee for laptops?

    <p>$99</p> Signup and view all the answers

    What is the service fee for tablets and e-readers?

    <p>$99</p> Signup and view all the answers

    What is the service fee for printers?

    <p>$99</p> Signup and view all the answers

    What is the service fee for external hard drives?

    <p>$0</p> Signup and view all the answers

    What is the service fee for modems?

    <p>$0</p> Signup and view all the answers

    What is the service fee for keyboards and mice?

    <p>$0</p> Signup and view all the answers

    What is the service fee for external monitors?

    <p>$0</p> Signup and view all the answers

    What is the service fee for gaming systems?

    <p>$99</p> Signup and view all the answers

    Study Notes

    Cost and Billing

    • ATT Home Protection costs $25.00 plus tax, totaling approximately $300 annually.
    • Service fees for approved claims are either $0.49 or $99.
    • Customers receive billing through their ATT account.

    Tech Support and Coverage

    • Tech Support starts on Day 1, coinciding with UBIF in-store services.
    • Coverage begins on Day 31 after enrollment in the plan.
    • Tech Support is available 24/7 for customer assistance.

    Claims and Refunds

    • There is a claim aggregation limit of $2,000 per single approved claim and $5,000 in a rolling 12-month period.
    • Plans can be canceled at any time without fees, and prorated refunds are available, offering a full refund within the first 30 days.

    Included Services at No Charge

    • U Break I Fix in-store services include virus removal, PC tuneup, and data backup/content transfer at no additional cost.

    Device Service Fees

    • Service fee for LCD, LED, and OLED TVs (excluding plasma) is $99.
    • Portable handheld gaming systems have a service fee of $99.
    • Bluetooth and Wi-Fi enabled speakers, as well as virtual reality headsets, each incur a $99 service fee.
    • Audio headsets carry a lower service fee of $49.
    • DVD and Blu-Ray players do not have a service fee ($0).

    Smart Devices and Accessories

    • Various smart devices such as smart door locks, security cameras, thermostats, and video doorbells have a service fee of $49 each.
    • Smart device hubs, light dimmers, smoke detectors, and carbon monoxide detectors have no service fee ($0).
    • Smart health and fitness bands as well as smartwatches have a service fee of $49.

    Electronics and Computing Devices

    • Desktop and laptop repairs come with a $99 service fee.
    • Tablets, E-readers, and printers (for screens only) also have a $99 charge.
    • External hard drives, modems, keyboard and mouse (both wired and wireless), and external monitors do not incur a service fee ($0).
    • Gaming systems will be charged a service fee of $99.

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    Description

    This quiz covers important details about ATT Home Protection services, tech support availability, and claims process. Learn about costs, inclusions, and refund policies to enhance your understanding of these services. Test your knowledge on coverage and support features provided by ATT.

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