Prospect Info Site Quiz
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Questions and Answers

When should the 'Standard Residential Inspection' type be used?

  • Only for residential properties with detached garages.
  • For all residential properties and commercial properties under 7,000 square feet. (correct)
  • Only for residential properties under 5,000 square feet.
  • When a specialized building is being inspected.
  • What is the procedure for scheduling additional services with a home inspection?

  • Add-on services cannot be included with a home inspection.
  • Additional services have to be scheduled on a different day.
  • Additional services do not need to be selected, they are applied by default.
  • Additional services must be selected from the Add On Services tab. (correct)
  • When is water testing available for scheduling?

  • Only on Mondays and Tuesdays.
  • Monday to Friday, with no exceptions.
  • Monday to Thursday, with no exceptions. (correct)
  • Any day that the inspector has availability.
  • What should you do if a commercial property is larger than 7,000 square feet?

    <p>Contact Tyler via Simple Texting to confirm pricing and duration. (D)</p> Signup and view all the answers

    What is the fee for inspecting an outbuilding with living quarters measuring 1,800 square feet?

    <p>$150 (C)</p> Signup and view all the answers

    When must an inspector fee form be filled out for an order?

    <p>When an order is created and scheduled by the online scheduler. (A)</p> Signup and view all the answers

    What specific follow up is required after an online scheduler completes a home inspection scheduling?

    <p>Confirming property details and obtaining access information. (D)</p> Signup and view all the answers

    If a customer scheduled online requests radon testing, what should the customer service agent do?

    <p>Confirm with the customer if they would like to include radon testing and add it upon confirmation. (B)</p> Signup and view all the answers

    When is it appropriate to follow up on an incomplete order?

    <p>Only incomplete orders that include add-on services should be followed up on. (D)</p> Signup and view all the answers

    What must a customer service agent tell a caller before booking an inspection?

    <p>That the inspection agreement must be signed prior to the inspection. (C)</p> Signup and view all the answers

    What action is mandatory when an inspection is canceled or rescheduled?

    <p>Send a text to Tyler documenting the change. (C)</p> Signup and view all the answers

    Under what condition should the water testing fee be doubled?

    <p>When the home has two wells. (C)</p> Signup and view all the answers

    Under what circumstances can we book a commercial inspection?

    <p>Only commercial properties that are less than 7,000 sq ft and are not specialized buildings. (C)</p> Signup and view all the answers

    Under what condition should you first contact the listing agent?

    <p>If you cannot schedule via Broker Bay or Showing Time. (C)</p> Signup and view all the answers

    What specific request must be included when contacting the listing agent for access?

    <p>Requesting access for a full Home Inspection. (C)</p> Signup and view all the answers

    Who sends confirmation that access has been approved when contacting a listing agent?

    <p>Tyler will send confirmation via email. (B)</p> Signup and view all the answers

    In what timeframe will access for a home inspection sometimes not be approved?

    <p>The day before the inspection. (D)</p> Signup and view all the answers

    What is the most appropriate way to confirm your access to a listing?

    <p>Wait for the confirmation email containing access information. (B)</p> Signup and view all the answers

    Before sending an SMS to Tyler, what information must be gathered from the caller?

    <p>Caller name, number, and property address (B)</p> Signup and view all the answers

    After gathering necessary information, what is the immediate next step to scheduling?

    <p>Send an SMS to Tyler with the collected details (C)</p> Signup and view all the answers

    What is the primary purpose of sending an SMS to Tyler in this scenario?

    <p>To confirm scheduling and pricing (C)</p> Signup and view all the answers

    Which method is specified for contacting Tyler regarding the scheduling and pricing?

    <p>SMS via Simple Texting (A)</p> Signup and view all the answers

    What is the ultimate result after sending the message to Tyler?

    <p>Confirmation of the inspection date and pricing is achieved. (D)</p> Signup and view all the answers

    Flashcards

    Commercial Property Size Limit

    For commercial properties larger than 7,000 square feet, contact Tyler via Simple Texting to confirm pricing and inspection duration.

    Commercial Property Fee Exemption

    ISN does not charge a fee for commercial properties under 7,000 square feet.

    Water Testing Timeline

    If you want to schedule a water test, be sure to mention it to the scheduler, as the results will be included within 7 days.

    Outbuilding Definition

    Detached garages or other buildings with permanent foundations should be included in the outbuilding count.

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    Thermal Imaging Use

    A thermal imaging camera is used during the inspection to aid the inspector, but pictures or videos will not be included in the report.

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    Online Scheduler Orders

    Orders placed through the online scheduler are automatically scheduled and do not require confirmation. Only property details and access need to be confirmed.

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    Radon/Water Testing in Online Orders

    Radon and water testing services are not available through the online scheduler. You must confirm with the customer if they want to add these services.

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    Following Up on Orders

    Add-on services, such as Radon or Water testing, require follow-up to confirm details and ensure they are correctly booked.

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    Signed Agreement for Inspections

    Inspectors require a signed agreement before starting an inspection. Inform the customer that the agreement must be signed beforehand.

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    Commercial Inspection Eligibility

    Commercial inspections can be booked for properties under 7,000 square feet and that are not specialized buildings like churches or medical facilities.

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    Water Testing Fee for Multiple Wells

    If a property has two wells, the water testing fee is doubled.

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    Cancellation/Rescheduling Notifications

    When cancelling or rescheduling an inspection, manually inform Tyler via text message using Simple Texting. ISN doesn't have an SMS system for this.

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    Payment at Closing

    While payment at closing is not the default option, if requested, follow the procedures outlined in the payment section.

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    Reaching Out to Listing Agents

    Do not contact the listing agent unless scheduling in Broker Bay or Showing Time fails. Inform the inspector that a full home inspection is requested. Tyler will confirm access with access info. Access might not be approved until the day before the inspection.

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    Signed Inspection Agreement

    Inspectors require a signed agreement before starting an inspection. Inform the customer that the agreement must be signed beforehand.

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    Large Commercial Property

    For commercial properties over 7,000 square feet, contact Tyler using Simple Texting to confirm pricing and inspection duration.

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    Water Testing

    To schedule a water test, mention it to the scheduler. The results will be included within 7 days after the inspection.

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    Cancellation/Reschedule

    When canceling or rescheduling an inspection, manually inform Tyler via Simple Texting. ISN doesn't have an SMS system for cancellations or reschedules.

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    Multiple Wells

    If a property has two wells, the water testing fee is doubled.

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    Commercial Property Scheduling

    Contact Tyler via Simple Texting to confirm access and scheduling information for Commercial Properties.

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    Study Notes

    Online Scheduler Procedures

    • Auto-scheduling: Online scheduler auto-schedules orders. No follow-up confirmation needed for these orders, only property details and access.
    • Add-ons: Add orders to Inspector Fees form, as ISN creates and schedules.
    • Radon/Water Testing: Confirm with scheduler if these are needed. Online scheduler does not offer these services.
    • Chat Procedures: Respond within two minutes. If no response, end the chat, providing a contact option.
    • Follow-up: Only follow up on orders with add-ons, and if it's a ProSpect order. Check with inspector to see if they want to follow-up.
    • Incomplete orders: Follow up on incomplete orders that have add-on services.
    • Quotes/Incompletes: Do not book over quotes or incomplete orders.
    • Agreements: Confirm that the agreement is signed prior to the inspection.
    • Radon Inspector: Do not add the radon inspector to radon orders until further notice.
    • Access Confirmation: Do not reach out to the listing agent unless scheduling in Broker Bay or showing time is impossible. Request access for a full home inspection. Tyler will send confirmation email with access information. Access may not be approved until the day before the inspection.
    • Caller Information: Gather caller name, phone number, and property address.

    Inspection Scheduling & Details

    • Scheduling dates: Only schedule Monday-Thursday. Turnaround time is within 7 days, including water testing results.
    • Commercial Inspections: Book commercial inspections for properties under 7,000 sq ft, not a specialized building (e.g., church, medical, multi-office). Use Standard Residential Inspection type. Contact Tyler for larger properties or specialized buildings.
    • Additional Services: Select add-on services if applicable.
    • Outbuildings: Confirm outbuildings with permanent foundations (Yes).
    • Small sheds: Will inspect sheds and metal structures; standard fees for these vary.
    • Outbuildings with Living Quarters: $150 for properties under 2,000 sq ft. Contact Tyler if exceeding this threshold.
    • Thermal Imaging: Used as an inspection tool, not a separate service. No pictures/videos provided.

    Cancellations/Reschedules

    • Communication: Send Tyler a manual text message for cancellations or reschedules.
    • Payment: Do not offer payment at closing, but follow payment procedures if requested.

    Communication Procedures

    • Confirmation: Gather caller information (name, phone number, property address) and send SMS to Tyler for pricing and scheduling confirmation. Use Simple Texting.

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    Description

    This quiz covers the essential procedures for using an online scheduling system for inspections. You'll learn about auto-scheduling, communication protocols, and handling specific service requirements such as radon and water testing. Ensure you understand the protocols for follow-ups and agreements.

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