Frontier Flight Procedures PDF

Reporting for Duty 3  Check-in Procedures 55 minutes Check in with Captain (if available). Check v-file: Update FAM with any new revisions, temporary revisions, or bulletins. Check company/department communicati...

Reporting for Duty 3  Check-in Procedures 55 minutes Check in with Captain (if available). Check v-file: Update FAM with any new revisions, temporary revisions, or bulletins. Check company/department communications via designated programs/postings. Read “Must Read” memos and comply. Attend and participate in Crew Briefing. FAM 55.10 REPORTING FOR DUTY-Check in Procedures 7 Preflight Duties 9  CSA Briefing Flight Attendant “A” will brief with CSA prior to boarding regarding: Load factor Coordinate when boarding will begin Discuss any specials (i.e. infants, customers with disabilities, LEOs, etc.) FAM 55.25 PASSENGER BAORDING PAROCEDURES 10  *Standard Brief *Standard Brief items that are SOPs: Flight Attendant Manual Compliance Cabin Safety and Security Security Procedures Crew Communication/CRM Emergency Procedures International Operations Tarmac Delay Program FAM 55.15 CREW BREIFING 14  Preflight Checklist - All Flight Attendants ❑ Assist with A/C tidying ❑ Security search (as necessary) ❑ Stow crew luggage FAM 55.20 PREFLIGHT DUTIES 15  Crew Luggage Stowage with FAM A320 A321 A321NEO “A” OHB FWD of row 5 OHB FWD of row 5 OHB FWD of row 5 “B” OHB AFT of row 25 or OHB AFT of row 36 OHB AFT of row 36 underneath last row of or underneath last row or underneath last row seats of seats of seats, A/C right “C” OHB FWD of row 5 OHB FWD of row 5 OHB FWD of Row 5 “D” OHB AFT of row 22 or OHB near Flight OHB AFT of row 36 underneath last row of Attendant assigned or underneath last row seats jumpseat of seats, A/C right “E” - OHB near Flight OHB near Flight Attendant assigned Attendant assigned jumpseat jumpseat FAM 55.20 PREFLIGHT DUTIES-Crew Luggage Storage 16  Assigned Jumpseats ❑ Shoulder Harness ❑ Lap Belt ❑ Seat Pan ❑ Headrest ❑ Flashlight ❑ Life Vest ❑ MRT FAM 35.15 ADDITIONAL CABIN EQUIPMENT – Flight Attendant Jumpseat 17 17  Preflight Checklist “B” ❑ Assigned jumpseat and equipment ❑ Unassigned jumpseat(s) ❑ Zone B (AFT) emergency equipment ❑ AFT ❑ PA/Interphone ❑ Slide packs – doors properly disarmed ❑ Galley equipment, sealed carts ❑ Lavatories ❑ Food/beverage AFT galley (including liquor), drink cart prep, and ice the beer ❑ Announcements FAM 50.15 AIRBUS 320- Pre-flight Checklist FAM 50.20 AIRBUS 321- Pre-flight Checklist FAM 50.20 AIRBUS 321NEO- Pre-flight Checklist 19  Preflight Checklist “C” A320 ❑ Escape Lines ❑ FWD Seatbelt extensions A321 ❑ FWD Seatbelt extensions A321NEO ❑ FWD Seatbelt extensions FAM 50.15 AIRBUS 320- Pre-flight Checklist FAM 50.20 AIRBUS 321- Pre-flight Checklist FAM 50.20 AIRBUS 321NEO- Pre-flight Checklist 21  Preflight Checklist “E” ❑ Assigned jumpseat and equipment Cabin ❑ Seatbacks free of trash ❑ Tray tables stowed locked ❑ Seatbacks in upright position ❑ Safety Information Cards in every seatback pocket ❑ Seat cushions and life vests ❑ OHB open and empty ❑ Check for items that don’t belong FAM 50.15 AIRBUS 320- Pre-flight Checklist FAM 50.20 AIRBUS 321- Pre-flight Checklist FAM 50.20 AIRBUS 321NEO- Pre-flight Checklist 24  Preflight Checklist “E” A321 ❑ 2R/2L Doors ❑ Properly disarmed ❑ Slide pressure bottle ❑ Verify handle cover is closed over door control handle ❑ 2L PA/Interphone ❑ 2R Seatbelt extensions ❑ Demo Equipment ❑ Emergency Equipment ❑ Life Raft FAM 50.15 AIRBUS 320- Pre-flight Checklist FAM 50.20 AIRBUS 321- Pre-flight Checklist 25  Preflight Checklist “E,” cont. A321NEO ❑ 3R/3L Doors ❑ Properly disarmed ❑ Slide pressure bottle ❑ Verify handle cover is closed over door control handle ❑ 3R PA/Interphone ❑ 3R Seatbelt extensions ❑ Demo Equipment ❑ Emergency Equipment ❑ Life Raft FAM 50.20 AIRBUS 321NEO- Pre-flight Checklist 26 Flight Attendant Jumpseat Locations A320 (SpaceFlex) “A” Primary JUMPSEAT “C” Primary JUMPSEAT FWD outboard (door) FWD inboard (aisle) “A” Secondary JUMPSEAT “C” Secondary JUMPSEAT PAX seat 1C PAX seat 1D “B” Primary JUMPSEAT “D” Primary JUMPSEAT AFT forward-facing (lavatory- AFT A/C Right, outboard mounted) jumpseat (door) “B” Secondary JUMPSEAT “D” Secondary JUMPSEAT AFT A/C Right, inboard (aisle) A/C Right, inboard (aisle) or PAX seat 31C or PAX seat 31D 28 Flight Attendant Jumpseat Locations - A321 “A” Primary JUMPSEAT “C” Primary JUMPSEAT FWD outboard (door) FWD inboard (aisle) “A” Secondary JUMPSEAT “C” Secondary JUMPSEAT PAX seat 1C PAX seat 1D “E” Primary JUMPSEAT 2L door “E” Secondary JUMPSEAT PAX seat 13A “D” Primary JUMPSEAT 3R door “B” Primary JUMPSEAT “D” Secondary JUMPSEAT AFT A/C Left outboard (door) PAX seat 27F “B” Secondary JUMPSEAT AFT A/C Right, outboard (door) 29 Flight Attendant Jumpseat Locations - A321NEO “A” Primary JUMPSEAT “C” Primary JUMPSEAT FWD outboard (door) FWD inboard (aisle) “A” Secondary JUMPSEAT “C” Secondary JUMPSEAT PAX seat 1C PAX seat 1D “E” Primary JUMPSEAT 3R door “E” Secondary JUMPSEAT PAX seat 29F “D” Primary JUMPSEAT “B” Primary JUMPSEAT AFT A/C Right, outboard AFT lavatory door (door) “B” Secondary JUMPSEAT “D” Secondary JUMPSEAT AFT A/C Right, inboard AFT A/C Right, inboard (aisle) or PAX seat 41C (aisle) or PAX seat 40D 30 Safety Information Cards-Final Assembly in U.S. 32 Passenger Boarding 36  Staging Procedure 1. CSA walks down loading bridge to verify last customer is off aircraft 2. CSA conducts a face-to-face confirmation with FA “A” that all other FA are on the aircraft – If the minimum crew per aircraft type is not onboard, staging will not occur until all required FAs are on the aircraft 3. FA “A” verifies minimum crew are present and ready for staging of customers 4. Upon confirmation, CSA begins staging customers in loading bridge 5. Prior to scheduled boarding time, FA “A” makes PA to verify all other FAs are ready for customers to board 6. FA “A” advises staged customers they may board the aircraft. FAM 55.25 Passenger Boarding Procedures 38  Standard Boarding (Non-Staged Flights) 1. Just prior to scheduled boarding time, CSA conducts face-to-face confirmation with FA “A” to verify all FAs are on the aircraft and ready to begin customer boarding – If the minimum number of crew is not onboard, boarding will not begin until all FAs are on the aircraft – If FA “A” is not present, another FA should communicate with CSA 2. FA “A” verifies minimum crew are present and ready for boarding – If required number of FAs are not onboard, advise the CSA how many FAs are needed for a full complement. Once all FAs are present and ready to board, a FA (any position) must communicate with the CSA. This may be conducted in person on the aircraft, via phone, or require a FA to go to the gate area. 3. FA “A” advises CSA all FAs are onboard and ready to begin boarding 4. CSA begins boarding customers immediately FAM 55.25 Passenger Boarding Procedures 39 Passenger Boarding – All Flight Attendants Greet and smile Monitor carry-on Assist with stowage of carry-on items and monitor overhead bin space Child Restraint Systems (CRS) Seat location FAM 55.25 Passenger Boarding Procedures 41  A320 Boarding Positions Overwing Exit Overwing Exit FWD Entry AFT Entry Row Area and Row Area and AFT Area Area FWD Cabin Cabin “A” “C” “D” “B” FAM 55.25 Passenger Boarding Procedures 42  A321 Boarding Positions FWD AFT FWD Exit Row 13 Exit Row 27 Entry Entry Cabin and Mid-Cabin and AFT Cabin Area Area “A” “C” “E” “D” “B” FAM 55.25 Passenger Boarding Procedures 43  A321NEO Boarding Positions FWD Exit Row AFT Exit Row 18 Entry FWD Cabin 29 and AFT Entry and Mid-Cabin Area Cabin Area “A” “C” “E” “D” “B” FAM 55.25 Passenger Boarding Procedures 44  Boarding Order 1. Special Needs – Includes those needing wheelchair assistance or self-identifying at the gate as needing additional time or assistance to board, stow accessibility equipment, or be seated. 2. Diamond Members – Diamond members may board as soon as the boarding process begins or at their leisure. 3. Board First – Customers with “Board First” printed on their boarding pass. REF: FAM 55.25 Passenger Boarding Procedures 46  Boarding Order, cont. 4. Gold and Platinum Members - Gold and Platinum members may board next 5. Zone 1 – Customers who purchased a carry-on bag. 6. Military/Family/Extra Time Boarding – Active and retired U.S. Military personnel with ID, families traveling with children three (3) and under and others requiring additional time. 7. Silver Members - Silver members may board REF: FAM 55.25 Passenger Boarding Procedures 47  Boarding Order, cont. 10. Zone 4 – Customers seated between Premium seats and exit rows. – A320 – rows 4 through 11 – A321 – rows 4 through 21 (excluding row 13) – A321NEO – rows 4 through 23 (excluding rows 18 and 19) 11. Final Boarding (only if needed) REF: FAM 55.25 Passenger Boarding Procedures 49  Customer Seating Options UpFront Plus℠ is an aisle or window seat in row one (1) or two (2) of the aircraft where the middle seat is empty. Premium is a seat with extra legroom. This includes row three and all emergency exit row seats (on the A321NEO, seat 30A is the only seat in row 30 considered a Premium seat). Preferred is a seat closer to the front of the plane. This includes row 4 through the last row before the mid-aircraft emergency exit row seats. Standard is any seat that is not UpFront Plus℠, Premium, or Preferred. 50  Fueling Procedures Flight Attendants will assume the aircraft is being fueled at all times and applicable fueling procedures are followed. FAM 55.25 PASSENGER BOARDING PROCEDURES- Fueling Procedures 53  Fueling Procedures, cont. During boarding or deplaning, all Flight Attendants will be on board stationed near their exit. Any circumstance that requires fueling with doors closed (remote pad- after diversion) will also require all Flight Attendants on board. Doors will remain armed for evacuation purposes. FAM 55.25 PASSENGER BOARDING PROCEDURES- Fueling Procedures 54  Fueling Procedures, cont. During boarding All Flight Attendants at boarding stations If fueling is required with doors closed, all required Flight Attendants must be on board. At a remote pad all exits will remain armed. FAM 55.25 PASSENGER BOARDING PROCEDURES- Fueling Procedures 57  Carry-on Baggage Customers are limited to two (2) carry-on items: 1. Personal item (purses, totes, computer bags, briefcases, diaper bags, and kids backpacks) 2. Carry-on bag (large backpacks, small duffel bags, and small suitcases/wheeled bags) Exempted items: food, books, duty-free items, a foot rug, infant/child items, outerwear, mobility aids, a small pillow Must fit in overhead/under seat Once all bags are stowed, “C” notifies the “A” FAM 15.13 CARRY-ON BAGGAGE 58  Gate/Cabin Checked Baggage – 30543 Complete: final destination, flight number, SIGNATURE – part to customer, part to CSA Flight Information: complete the flight information from the bottom up ✓ Name Date: Date of travel ✓ FINAL destination Bags will go to baggage claim ✓ Pink section on bag ✓ Section to customer of final destination listed ✓ Section to CSA ✓ Write legibly FAM 68.05 FORMS-Gate/Cabin Checked Baggage 30543 62  Special Handling Valet Baggage Tag Florescent blue in color Used at the gate when a customer is checking Special Handling Valet special handling items. Customer may claim the item at the gate either in the connecting city or final destination. Mark the Deliver to box to indicate delivery location. Make sure there is an identification tag on the item. FLYFRONTIER.COM Ask the passenger to remove important items. 00-00-00 Leave the bag in the loading bridge apron. BACK FAM 68.05 FORMS- Special Handling Valet Baggage Tag 63  Wheelchair Stowage Two (2) folding/collapsible wheelchair in the cabin First come, first served basis Will bump revenue passengers Subject to size restrictions Secured with wheelchair straps or placed in wheelchair pouch if it will not fit on the floor Placed in last row D, E, F Second wheelchair: – A320/A321: Last row A, B, C – A321NEO: Second to last row D, E, F FAM 15.13 CARRY-ON BAGGAGE – Wheelchair Stowage 64  Announcements What: Expedited Seating After every 20 customers board When: the aircraft and continued until boarding is complete (only for late flights, quick turns, or anytime boarding becomes slow). Whom: Flight Attendant “B” FAM FAM 30.10 PRE-DEPARTURE ANNOUNCEMENTS – General Boarding 67  Exit Briefing “You are seated in an exit row. Are you willing and able to assist in an emergency? I will need a verbal response from each of you, please.” (Wait for a verbal response) “Please review the safety information card, and if you have any questions, please let me know.” FAM 30.10 PRE-DEPARTURE ANNOUNCEMENTS-Exit Row Brief 70  A321NEO Mid-Cabin Door Exit Post Briefing Flight Attendant “D” briefs exit seats at 3L and 3R (row 29 and seats 30 A, B & C) and then verbally communicates to Flight Attendant “E”: “3L and 3R briefs complete.” Flight Attendant “E” briefs OWEs (rows 18 and 19). When informed by Flight Attendant “D” that mid- cabin exit brief has been completed he/she will inform Flight Attendant “A” via the interphone stating: “Mid-Cabin briefs complete.” FAM 30.10 PRE-DEPARTURE ANNOUNCEMENTS-Exit Row Brief 73  Passenger Cabin Count Procedure Once boarding​ is​ complete,​ Flight​ Attendant​​ “D”​ must​ provide a​ complete cabin​ count​ by​ age​ to the Loadmaster.​ The cabin count by age​ must​ include​ the following​ per​ zone:​ Adults​ (13​ years​ and​ older) ​ Children (2 -12​ years​ old,​ also​ referred​ to as half-weight)​ Infants (all​ infants in a​ seat​ or​ on lap,​ under​ 2​ years ​old) FAM 55.35 PREPARATION FOR PUSHBACK - Cabin Count Procedure; Life Vests – Infant/Lap Child Count 74  Announcements What: Cabin Count When: Prior to Flight Attendant “D” conducting the passenger cabin count. Whom: Flight Attendant “B” FAM FAM 30.10 PRE-DEPARTURE ANNOUNCEMENTS – General Boarding 75  Expedited Seating Announcement As we go through the cabin to conduct a passenger count, we kindly ask you to take your seats. If you need assistance, Flight Attendants will be available at the completion of the count. Must-Read 24-47R1 – Announcement Updates - Revision 76  Paperwork CSA provides “A” the Final Paperwork. “A” announces, “Boarding complete.” CSA provides Captain Weight & Balance Paperwork. Report Flight Deck Cabin Final Flight Information List 1 1 ARMD/FLEO/FFDO Passenger List (if no 1 armed individuals no list is provided Fuel Slip 1 FAM 55.35 PREPARATION FOR PUSHBACK – Preparation For Closing The MCD 78  On-Time Machine: Our Commitment to Punctuality At Frontier, being on time isn't just a goal, it's in our DNA. In 2023, we launched the "On-Time Machine" initiative to celebrate and reinforce our dedication to punctuality. This program empowers every member of our team to ensure we remain an airline known for its reliability and excellence. 80  On-Time Machine, cont. Key Components of the On-Time Machine Initiative: Early Boarding for Headstart Flights: Setting the stage for a smooth, timely departure. Countdown to Departure: Clear and coordinated timelines to ensure seamless operations. Daily Performance Reports: Keeping everyone informed and accountable with our punctuality goals. Flight Communication Cards: Enhancing communication and coordination among crew members. Lanyard Cards: On-the-go reminders of our commitment to on-time performance. 81  Countdown to Departure 60 minutes Check-in for trip on Crew Web (originating pairings) 50 minutes Report to gate Conduct briefing with Customer Service Agent (CSA) to review specials and load factor Board aircraft and complete pre-flight checks 40 minutes (45 minutes for headstart flights) Face-to-face confirmation with the CSA must be completed to ensure all required Flight Attendants are on aircraft and ready for customer boarding Customer boarding begins (Continued on next slide…) Must-Read 24-45 82 Departure & Taxi Out 84  Announcements What: All Call Departure When: After closing MCD (1L) Whom: “A,” “B,” “D” & “E” With only one Interphone in the FWD galley, Flight Attendant “C” is not required to be on the All-Call “A” will share passenger count information with “C” verbally On an A320/A321NEO, Flight Attendant “D” is required to be on All-Call to receive passenger count from Flight Attendant “A” but not required to verbally confirm the AFT doors-“B” will do the verbal verification FAM 30.10 PRE-DEPARTURE ANNOUNCEMENTS – Prepare Doors-Gate Departure 86  “All-Call” Departure The main cabin door has been closed. All customers should remain seated with seat belts fastened, and all carry-on items, including laptops, should remain stowed. Please silence cell phones and other portable devices and ensure they are switched to game or airplane mode. Flight Attendants prepare doors for departure and crosscheck. Standby for All-Call. FAM 30.10 PRE-DEPARTURE ANNOUNCEMENTS - Prepare Doors – Gate Departure 87  “All-Call”, cont. While on the call, and after each Flight Attendant station has confirmed his/her door is armed, Flight Attendant "A" will visually verify doors armed via the FAP. Once confirmed, Flight Attendant “A” will say “All Doors Verified.” Flight Attendant “A” will provide the cabin count. The PAX count is ___ with ___ infants and ___ ACMs. FAM 30.10 PRE-DEPARTURE ANNOUNCEMENTS - Prepare Doors – Gate Departure 92 All-Call Departure 93  Announcements What: Airbus (A320, A321, A321NEO) Safety Demo When: Before takeoff “cross check completed” Whom: Flight Attendant “B” FAM 30.15 TAXI ANNOUNCEMENTS- Safety Demonstration 95  A320 Safety Demonstration Positions Reading Announcement “A” “C” “D” “B” FAM 55.40 DEPARTURE AND TAXI-OUT PROCEDURES – Pre-Departure 96  A321NEO Safety Demonstration Positions Reading Announcement “A” “C” “E” “D” “B” FAM 55.40 DEPARTURE AND TAXI-OUT PROCEDURES – Pre-Departure 98 Safety Demonstration (A320) 99  A320 Compliance Area FWD AFT FWD Cabin AFT Cabin Galley Galley “A” “C” “D” “B” FAM 50.15 AIRBUS 320 -Flight Attendant Demo and Compliance Areas 101  A321 Compliance Areas FWD FWD AFT Mid Cabin AFT Cabin Galley Cabin Galley “A” “C” “E” “D” “B” FAM 50.20 AIRBUS 321-Flight Attendant Demo and Compliance Areas 102  A321NEO Compliance Areas FWD AFT Galley FWD Cabin Mid-Cabin AFT Cabin Galley “A” “C” “E” “D” “B” FAM 50.20 AIRBUS 321-Flight Attendant Demo and Compliance Areas 103  Exception for Gate Departure Occasionally there are situations where there is a return to the gate and/or the jetway may be returned briefly to the entry door. Stop. Do not respond without stopping to think Pushback – second time FAM 55.40 DEPARTURE AND TAXI-OUT PROCEDURES – Pushback A Second Time 108 Take Off 109  Flight Attendant Brace Positions During takeoff and landing, assuming a brace position will help reduce injury if there are problems. AFT-facing jumpseat FWD-facing jumpseat FAM 55.40 DEPARTURE AND TAXI-OUT PROCEDURES- Time of Departure (Take-Off) 110  Flight Attendant Brace Positions, cont. AFT Facing Jumpseat: Shoulder harness and seat belt securely fastened, low and tight across hips. Feet flat on the floor, out from under jumpseat. Head resting on seatback (“crown to cockpit.”) Hands in lap. FAM 55.40 DEPARTURE AND TAXI-OUT PROCEDURES- Time of Departure (Take-Off) 111  Flight Attendant Brace Positions FWD Facing Jumpseat: Shoulder harness and seat belt securely fastened, low and tight across hips. Feet flat on the floor, out from under jumpseat. Chin resting on chest. Hands in lap. FAM 55.40 DEPARTURE AND TAXI-OUT PROCEDURES- Time of Departure (Take-Off) 112 In-Flight 114  Announcements What: Seat Belt Sign On When: After Seat Belt Sign is turned on and seat belts are checked Whom: Flight Attendant “A,” “B,” “C,” “D” or “E” FAM 50.05 FAM 30.20 INLFIGHT ANNOUNCEMENTS- Seat Belt Sign 118  Announcements What: Service When: After takeoff, before beginning service Whom: Flight Attendant “A” FAM 30.20 INFLIGHT ANNOUNCEMENTS – Service Announcement 120 120  In-flight Service Discontinued The Fasten Seat Belt sign has been turned on. The Captain has asked that the Flight Attendants be seated as we are expecting some turbulence. At this time, we will discontinue our inflight service. Once it is safe to do so, it will resume. We ask that everyone remain seated with their seat belts fastened while the sign is on. FAM 30.20 INFLIGHT ANNOUNCEMENTS – Turbulence Unsafe (Inflight Service Discontinued) 121 121 Initial Decent 123  Announcements What: Initial Descent When: Before Landing/FSB sign on Whom: Flight Attendant “B” FAM 30.20 INFLIGHT ANNOUNCEMENTS – Initial Descent Announcement 125 Final Decent 126  Arrival Announcement Variation Flight with connections: If ___ is your destination, we ask that you please remain seated and allow those with a connecting flight to deplane first. Flight without connections: For those customers who live in the _______ area, welcome home. For those who are just visiting, we wish you a pleasant stay. Must-Read: 24-47R1 129 129  ✓ Seat belts, seat backs ✓ Tray tables up and locked ✓ Stowage of carry-on bags ✓ Portable Electronic Devices (PEDs) secured or stowed ✓ Food, beverage and trash items FAM 55.45 IN-FLIGHT – Final Descent 130  Final Approach (Landing) Immediately after the landing gear has been lowered, all Flight Attendants: Assume brace position for jumpseat Perform silent 30-second review (CLUE) Observe sterile Flight Deck “Flight Attendants prepare for landing.” FAM 55.45 IN-FLIGHT – Final Descent 131 Arrival 132 “All-Call” Arrival 140 Deplaning 143  Announcements What: Deplaning When: During Deplaning Whom: Flight Attendant “B” FAM 30.25 ARRIVAL ANNOUNCEMENTS - Deplaning 144  Remember Cabin Clear FAM 55.50 ARRIVAL AND DEPLANING- Deplaning Procedures 149  After Deplaning Help tidy the plane Bring carts to FWD galley for emptying by station Return trash carts to AFT galley for stowage prior to boarding Go to the hotel Report next day at the designated time and place FAM 55.50 ARRIVAL AND DEPLANING- Deplaning Procedures FAM 55.55 CREW CHANGES AND END-OF-DUTY DAY 150  Irregular Situations Cancelled Flights Deplaning from AFT Delayed Flights Customer Concerns Diverted Flights o Damaged Personal Effects Station Bypass Extended Tarmac Delay FAM 55.65 IRREGULAR OPERATIONS 152  Deplaning from the AFT If deplaning from the AFT, Flight Attendant “B” remains in the AFT galley for deplaning. Flight Attendant “B” Waits for knock at 2L/4L Gives the “thumbs-up” in the porthole Verifies airstairs/ramp are pulled up to A/C before allowing customers to deplane Notifies customers via PA of AFT deplaning FAM 30.25 Arrival Announcements-AFT Deplaning 153 Extended Tarmac Delay Program (TDP), cont. “A” Flight Attendant - Obtain all information available: Take initiative by asking questions of the Customer Service Agent (CSA) or Captain regarding the delay. Make announcement giving this information to the customers every 15 minutes. Coordinate with the CSA to give as much assistance as possible to misconnecting customers. FAM 55.65 IRREGULAR OPERATIONS- Extended Tarmac Delay Program (TDP) 157  Delay At the Gate The Tarmac Delay clock starts five (5) minutes after the last customer is boarded. Holding at the gate: If 30 minutes or more, the MCD should remain open and passengers must be notified of their ability to deplane. The MCD/1L may be closed due to inclement weather as long as customers are notified that they have the option of deplaning. FAM 55.65 IRREGULAR OPERATIONS- Extended Tarmac Delay Program (TDP) 159  F9/Y4 Codeshare “Sold by Volaris/Y4” = Two (2) carry-on items FAM 55.75 CODESHARE 172