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 Unplanned Emergencies 80% of all emergencies are unplanned. - Most unplanned emergencies that result in evacuations occur during taxi, takeoff, and landing. 71% of fatalities occur after the aircraft has come to a stop....

 Unplanned Emergencies 80% of all emergencies are unplanned. - Most unplanned emergencies that result in evacuations occur during taxi, takeoff, and landing. 71% of fatalities occur after the aircraft has come to a stop. 64% of severe injuries occur after the aircraft has come to a stop. Less than 14% of all accidents result in fatalities. FAM 40.40 UNPLANNED EMERGENCIES 5 5  Commands When do we start shouting our commands? What do we say when we hear: “Brace, Brace, Brace” “Remain Seated, Remain Seated” “Evacuate, Evacuate” When do we stop shouting commands? FAM 40.35 EVACUATION 13 13  Overwing Slide Exits: Last Resort Overwing exits are a last Resort in a water ditching since the slides are not detachable and cannot be used as a raft. FAM 35.15 ADDITIONAL CABIN EQUIPMENT 20 20  Failure to Automatically Deploy Slides may not automatically inflate because it may not drop the aircraft to a 45-degree angle. The remedy is to pull the manual inflation handle. FAM 35.15 ADDITIONAL CABIN EQUIPMENT 21 21  Ditching Emergency Checklist – A320 Differences 1. FA “A” or “B”: Set lights to bright. 2. FA “B”: Read ditching announcement. 3. All FAs: Attach survival kits at designated doors. 4. FA “B,” “C” & “D”: Distribute infant life vests. 5. All FAs: Obtain crew life vest which will be donned during safety demo. 6. All FAs: Proceed to designated positions and perform safety demo including brace positions found in the aircraft’s specific Safety Information Card. 7. FA “B”: Don crew life vest and continue reading ditching announcement. FAM 40.55 EMERGEMCY PROCEDURE-DITCHING FAM 40.60 DITCHING EMERGENCY CHECKLIST 24 24  Disarming Mid-Cabin Doors in a Ditching The Mid-Cabin doors will also be disarmed since the slides do not detach from the aircraft. These exits would be used for the Life Rafts. FAM 40.55 EMERGEMCY PROCEDURE-DITCHING FAM 40.60 DITCHING EMERGENCY CHECKLIST 29 29  Slide/Raft Capacity 44 – Overload 55 FAM 35.15 ADDITIONAL CABIN EQUIPMENT 32 32  Slide/Raft Components Sea Anchor Hook Knife Pump Heaving Line FAM 35.15 ADDITIONAL CABIN EQUIPMENT 33 33  Water Activated Locator Lights Lasts 8 hours FAM 35.15 ADDITIONAL CABIN EQUIPMENT 34  Detaching Slide Raft Lift the girt flap Pull the white disconnect handle Cut the Mooring Line FAM 35.15 ADDITIONAL CABIN EQUIPMENT 35FAM 40.55 EMERGEMCY PROCEDURE-DITCHING 35  Survival Kit Retrieval Responsibility 320/321 (4) FWD 2 FWD OHB, A/C Right 2 AFT OHB A/C Right Whichever door(s) you armed, you would be responsible for attaching the AFT Survival Kit. FAM 40.35 EVACUATION 41  Survival Kit: Contents Canopy 4 Canopy Rods and 1 Mast Utility Kit Secondary Utility Kit Manual Inflation Raft Pump Instruction Manual Survival book FAM 35.15 ADDITIONAL CABIN EQUIPMENT 44  Utility Kits Contents Utility Kit Secondary Utility Kit 4 Small packages drinking water Flashlights Gauze bandages Signal Flares Bandages Water Purification Tabs Signaling mirror Ammonia Inhalants Bailing bucket Iodine Swabs Raft repair patches Burn Ointment Sea dye marker Whistle Pocket knife Sponges FAM 35.15 ADDITIONAL CABIN EQUIPMENT 45  Passenger Life Vest Passenger life vest have the directions on the vest and there are two ways to inflate it, with the red pull tab or red manual inflation tube. FAM 35.15 ADDITIONAL CABIN EQUIPMENT 55 55  Life Raft Features, cont. Two water activated Locator Lights aid in a night rescue. One light is located on top of the Life Raft, the other is located on the underside of the Life Raft. Lights last for 8 hours. FAM 35.15 ADDITIONAL CABIN EQUIPMENT 64  Post Evacuation Survival Tips Avoid Hypothermia. Remain together, near slides and aircraft parts. Do not swim! H.E.L.P. Huddle Zipper FAM 40.35 EVACUATION 73 73 Frontier Airlines Initial Training Emergency Procedures: Evacuations  Cabin Advisory-Irregular Situation Irregular aircraft situation arises: Captain will contact Flight Attendants via a normal 2 chime call and let him/her know: Nature of the irregularity Effect on the planned flight That a cabin preparation is NOT anticipated *Cabin Advisory could be a precursor to an actual cabin prep* FAM 40.30 CABIN ADVISORY 3  Chime System - Flight Deck to Cabin Chime Meaning Cabin Action 1 (two-tone) chime – Flight Deck normal communication Flight Attendant if only calling one FA to one FA station answers the phone station 2 (two-tone) chimes – Flight Deck normal communication Flight Attendants if calling all FA with All Call. answer the phone stations 3 (two-tone) chimes Flight Deck Emergency call “A” Flight Attendant answers phone immediately High pitched EVACUATION signal - normally Depress “EVAC repetitive beep preceded by “Evacuate” command CMD” on through PA. FAP/AAP. FAM 40.08 CREW COMMUNICATION- Chime Communication Signals  Cabin Advisory-Irregular Situation The “A” Flight Attendant will: Brief with other crew members Identify nature of irregularity Advise of new flight plan Remind FAs that an Emergency preparation is not anticipated Modify cabin service if necessary Be ready to prepare the cabin if situation changes for the worse FAM 40.30 CABIN ADVISORY 4  Emergency Checklist Booklet Everything in the checklist is to be completed in order, time permitting. 40.45 PLANNED EMERGENCY 8  Step 1: Conduct Briefing (Captain to “A”) FA “A”: 1. Answer interphone. 2. Obtain TEST information: T – Type of emergency E – Evacuation necessary S – Signals T – Time until landing 3. Brief FAs in FWD galley Review TEST information Sync watches Review souls on board count FAM 40.50 LAND EMERGENCY CHECKLISTS 9  Step 1: Conduct Briefing (“A” to Crew) FA “B,” “C,” & “D”: 1. Complete SCOR S – Secure galleys C – Check slides & exits/remove red straps O – Obtain emergency checklists R – Report to FWD galley 2. FA “B” & “D”: Verify pax count while reporting for brief. FAM 40.50 LAND EMERGENCY CHECKLISTS 10  Step 1: Conduct Briefing (FA to PAX) 1. FA “A” or “B”: Set lights to bright. 2. All FAs: Proceed to designated positions and perform safety demo including brace positions found in the aircraft specific Safety Information Card. 3. FA “B”: Read land evacuation announcement. FAM 40.50 LAND EMERGENCY CHECKLISTS 11  Customer Brace Positions Standard brace Alternate position brace position FAM 40.35 EVACUATION-Passenger Brace Positions 13  Customer Brace Positions - Updated Standard brace Alternate brace position position FAM 40.35 EVACUATION-Passenger Brace Positions 14  Customer Brace Positions – Child/Infant Infant brace positions: Adult holding infant Child Restraint System (CRS) brace position FAM 40.35 EVACUATION-Passenger Brace Positions 15 Customer Brace Positions – Service Animal Pad the surface area We keep around the. animal Harness Service animals on service animal 16  Customer Brace Positions Remember to reference Safety Information Card for applicable customer brace position. FAM 40.50 LAND EMERGENCY CHECKLISTS 17  Step 2: ABP Briefing & Buddies All FAs: Select, brief, and reseat ABPs. Solicit buddies for passengers who require special assistance and reseat as necessary. FAM 40.50 LAND EMERGENCY CHECKLISTS 18  Exit Responsibilities A320 FA Primary Exit Secondary Exit A 1L 1R B 2L 2R C 1R 1L D 2R 2L 1R 2R 1L 2L FAM 40.35 EVACUATION-Flight Attendant Jumpseat and Exit Responsibilities 21  Brief APBs – A320 Brief ABPs (Able Bodied Passengers) for the following exits: “A” Flight Attendant briefs a total of 6 ABPs: 3 per exits 1L and 1R “B” Flight Attendant briefs a total of 6 ABPs: 3 per exits 2L and 2R “C” Flight Attendant briefs a total of 12 ABPs: 3 per OWE “D” Flight Attendant assists as needed 1R 2R A C D B 1L 2L FAM 40.50 EMERGENCY LANDING CHECKLISTS 24  FA Exit Responsibilities A321 FA Primary Secondary Exit Exit A 1L 1R B 4L 4R C 1R 1L D 3R 3L E 2L 2R 1R 2R 3R 4R 1L 2L 3L 4L FAM 40.35 EVACUATION-Flight Attendant Jumpseat and Exit Responsibilities 25  Brief ABPs - A321 Brief ABPs (Able Bodied Passengers) for the following exits “A” Flight Attendant briefs a total of 6 ABPs: 3 per exits 1L and 1R “B” Flight Attendant briefs a total of 6 ABPs: 3 per exits 4L and 4R “E” Flight Attendant briefs a total of 6 ABPs: 3 per exits 2L and 2R “D” Flight Attendant briefs a total of 6 ABPs: 3 per exits 3L and 3R “C” Flight Attendant assists as needed 1R 2R 3R 4R D C A E B 1L 2L 3L 4L FAM 40.50 EMERGENCY LANDING CHECKLISTS 27  FA Exit Responsibilities A321NEO FA Primary Secondary Exit Exit A 1L 1R B 4L 4R C 1R 1L D 4R 4L E 3R 3L 1R 3R 4R 1L 3L 4L FAM 40.35 EVACUATION-Flight Attendant Jumpseat and Exit Responsibilities 28  Brief ABPs - A321NEO Brief ABPs (Able Bodied Passengers) for the following exits “A” Flight Attendant briefs a total of 6 ABPs: 3 per exits 1L and 1R “B” Flight Attendant briefs a total of 6 ABPs: 3 per exits 4L and 4R “C” Flight Attendant briefs a total of 12 ABPs: 3 per OWE “E” Flight Attendant briefs a total of 6 ABPs: 3 per exits 3L and 3R “D” Flight Attendant assists all FAs as needed 1R OWEs 3R 4R D A C E B 1L OWEs 3L 4L FAM 40.50 EMERGENCY LANDING CHECKLISTS 30  Step 4: Prepare Cabin 1. All FAs: Confirm passenger understanding of Brace positions Closest exits Leave everything Stay away from the aircraft once they exit 2. FA “A”: Notify Captain cabin secured 3. FA “A”: Set cabin lights to outside conditions 4. All FAs: Assume jumpseat position 5. All FAs: Silent 30-second review (CLUE): C – Commands L – Lights & signals U – Usable ABPs E – Exits 6. ALL FAs: Await signals FAM 40.50 LAND EMERGENCY CHECKLISTS 31 Evacuations 33  4 Phases of an Evacuation 1. Get Prepared 2. Get Out 3. Get Away 4. Get in Touch FAM 40.35 EVACUATION-Four Phases of an Evacuation 35  Phase 1: Get Prepared! Not all evacuations are planned. Therefore, completing the 30 second, silent review may be the only preparation a Flight Attendant has. When completing the 30 second silent review, remember the acronym CLUE which stands for: ✓Commands ✓Lights and Signals ✓Usable ABPs ✓Exits FAM 40.35 EVACUATION-Four Phases of an Evacuation 36  Initiating an Evacuation Flight Attendant will NOT initiate an evacuation unless pilots are incapacitated, or life-threatening conditions dictate. Wait 20 seconds, then attempt to contact Flight Deck first. If unable to contact Flight Deck or situation dictates: Fire is too hot, smoke is too thick, water is too high- GET OUT! FAM 40.35 EVACUATION-Initiating an Evacuation 43 43 Unwarranted Passenger Initiated Evacuation Flight Attendant must take decisive action Use positive commands Shout “STOP, Remain Seated” FAM 40.35 EVACUATION- Unwarranted Passenger Initiated Evacuation 45 45  Evacuation Commands, cont. Flight Attendant will: Maintain protective position by holding onto green assist handle Instruct customers to: “Come This Way!” “Jump, Jump, Jump!” onto slide with arms crossed. Establish rhythm of one customer per second. If customer displays negative panic, place palm of hand on customer’s lower back and push. Continually maintain egress path free from any obstructions. FAM 40.35 EVACUATION-Evacuation Commands 54  Mid-Cabin Door Evacuation If conditions are safe or require you to proceed to the exit: “Out of my way!” Assess exit while shouting “Stand back, hold people Hold onto to the white handle after you back!” reassess and just lift up the handle Open exit, pull manual inflation handle, re-assess conditions outside of aircraft ABP Commands: “You lead people away, You two stay at the bottom, pull people off, send them away.” “Come this way,” “Stay Low, Jump.” Then say: “ Look out the window, if it’s safe open it!” FAM 40.35 EVACUATION-Evacuation Commands 58  Special Slide Techniques Infants: Leave carrier in seat (take only the baby.) Hold child in lap, facing forward. Sit and scoot if time allows. Non-English speaking customers and parents with more than one child: Assign “buddies” to assist. Service animals/guide dogs: DO NOT remove harness, hold in lap. FAM 40.35 EVACUATION-Slide Techniques 59  Special Slide Techniques, cont. Customers with Disabilities: Assign “buddies” to assist. Sit and scoot method. Move customer by shoulders. Non-ambulatory and attendants should evacuate AFTER the main flow of traffic. Reasonable effort should be made to evacuate disabled customers; however, do not compromise your own safety or the safety of other customers. FAM 40.35 EVACUATION-Slide Techniques 60  Emergency Equipment Retrieval A321 A B C D E FlyTab/ FlyTab/ FlyTab/ FlyTab/ FlyTab/ EFAM EFAM EFAM EFAM EFAM Flashlight Flashlight Flashlight Flashlight Flashlight EMK First Aid Megaphone Life Raft Life Raft Megaphone Kit First Aid Kit ELT FAM 40.35 EVACUATION-Duties After Evacuation 72 72  Emergency Equipment Retrieval A321NEO A B C D E FlyTab/ FlyTab/ FlyTab/ FlyTab/ FlyTab/ EFAM EFAM EFAM EFAM EFAM Flashlight Flashlight Flashlight Flashlight Flashlight EMK First Aid Megaphone Life Raft Life Raft Megaphone Kit First Aid Kit ELT FAM 40.35 EVACUATION-Duties After Evacuation 73 73  Survival After Evacuation Customer Count. Administer First Aid: Shock Identify people to assist Give everyone an assignment Re-enter aircraft when safe: Engines have cooled. Fuel has evaporated. Stay with aircraft. Refrain from communication. FAM 40.35 EVACUATION-Survival After Evacuation 75  Survival After Evacuation, cont. Biggest Threats Solutions Mountainous terrain and cold Stay covered, warm, dry and weather: obtain shelter. Hypothermia If in water: Frostbite HELP Snow blindness HUDDLE Water environment: Cover head/keep your head dry. Hypothermia Protect eyes. Desert conditions: Avoid strenuous exertion Conserving water including swimming. Heat related problems Drink available water until thirst is satisfied. FAM 40.35 EVACUATION-Survival After Evacuation 77