Frontier Airlines Initial Training Emergency Procedures: Evacuations PDF

Frontier Airlines Initial Training Emergency Procedures: Evacuations  Cabin Advisory-Irregular Situation Irregular aircraft situation arises: Captain will contact Flight Attendants via a normal 2 chime call and let him/her know: Natur...

Frontier Airlines Initial Training Emergency Procedures: Evacuations  Cabin Advisory-Irregular Situation Irregular aircraft situation arises: Captain will contact Flight Attendants via a normal 2 chime call and let him/her know: Nature of the irregularity Effect on the planned flight That a cabin preparation is NOT anticipated *Cabin Advisory could be a precursor to an actual cabin prep* FAM 40.30 CABIN ADVISORY 3  Cabin Advisory-Irregular Situation The “A” Flight Attendant will: Brief with other crew members Identify nature of irregularity Advise of new flight plan Remind FAs that an Emergency preparation is not anticipated Modify cabin service if necessary Be ready to prepare the cabin if situation changes for the worse FAM 40.30 CABIN ADVISORY 4  Chime System - Flight Deck to Cabin Chime Meaning Cabin Action 1 (two-tone) chime – Flight Deck normal communication Flight Attendant if only calling one FA to one FA station answers the phone station 2 (two-tone) chimes – Flight Deck normal communication Flight Attendants if calling all FA with All Call. answer the phone stations 3 (two-tone) chimes Flight Deck Emergency call “A” Flight Attendant answers phone immediately High pitched EVACUATION signal - normally Depress “EVAC repetitive beep preceded by “Evacuate” command CMD” on through PA. FAP/AAP. FAM 40.08 CREW COMMUNICATION- Chime Communication Signals  Emergency Checklist Booklet Everything in the checklist is to be completed in order, time permitting. 40.45 PLANNED EMERGENCY 8  Step 1: Conduct Briefing (Captain to “A”) FA “A”: 1. Answer interphone. 2. Obtain TEST information: T – Type of emergency E – Evacuation necessary S – Signals T – Time until landing 3. Brief FAs in FWD galley Review TEST information Sync watches Review souls on board count FAM 40.50 LAND EMERGENCY CHECKLISTS 9  Step 1: Conduct Briefing (“A” to Crew) FA “B,” “C,” & “D”: 1. Complete SCOR S – Secure galleys C – Check slides & exits/remove red straps O – Obtain emergency checklists R – Report to FWD galley 2. FA “B” & “D”: Verify pax count while reporting for brief. FAM 40.50 LAND EMERGENCY CHECKLISTS 10  Step 1: Conduct Briefing (FA to PAX) 1. FA “A” or “B”: Set lights to bright. 2. All FAs: Proceed to designated positions and perform safety demo including brace positions found in the aircraft specific Safety Information Card. 3. FA “B”: Read land evacuation announcement. FAM 40.50 LAND EMERGENCY CHECKLISTS 11  Customer Brace Positions Standard brace Alternate position brace position FAM 40.35 EVACUATION-Passenger Brace Positions 13  Customer Brace Positions - Updated Standard brace Alternate brace position position FAM 40.35 EVACUATION-Passenger Brace Positions 14  Customer Brace Positions – Child/Infant Infant brace positions: Adult holding infant Child Restraint System (CRS) brace position FAM 40.35 EVACUATION-Passenger Brace Positions 15 Customer Brace Positions – Service Animal Pad the surface area We keep around the. animal Harness Service animals on service animal 16  Customer Brace Positions Remember to reference Safety Information Card for applicable customer brace position. FAM 40.50 LAND EMERGENCY CHECKLISTS 17  Step 2: ABP Briefing & Buddies All FAs: Select, brief, and reseat ABPs. Solicit buddies for passengers who require special assistance and reseat as necessary. FAM 40.50 LAND EMERGENCY CHECKLISTS 18  Exit Responsibilities A320 FA Primary Exit Secondary Exit A 1L 1R B 2L 2R C 1R 1L D 2R 2L 1R 2R 1L 2L FAM 40.35 EVACUATION-Flight Attendant Jumpseat and Exit Responsibilities 21  A320 Flight Attendant Jumpseat Location and Alternate Seat Position Primary Jumpseat Assignment Alternate Jumpseat Assignment A FWD jumpseat, outboard (door) PAX seat 1C B AFT A/C left jumpseat, outboard AFT FWD facing (swivel) (door) jumpseat or AFT A/C right jumpseat, inboard (aisle) C FWD jumpseat, inboard (aisle) Pax 1D D AFT A/C right jumpseat Aft A/C right jumpseat, outboard (door) inboard (aisle) or AFT FWD facing (swivel) jumpseat FAM 35.15 ADDITIONAL CABIN EQUIPMENT- Jumpseat Assignments 22  A320 SpaceFlex Flight Attendant Jumpseat Location and Alternate Seat Position Primary Jumpseat Alternate Jumpseat Assignment Assignment A FWD jumpseat, outboard PAX seat 1C (door) B AFT FWD facing AFT A/C right jumpseat, inboard (lavatory-mounted) (aisle) or PAX seat 31C jumpseat C FWD jumpseat, inboard Pax 1D (aisle) D AFT A/C right jumpseat AFT A/C right jumpseat, inboard outboard (door) (aisle) or PAX seat 31D FAM 35.15 ADDITIONAL CABIN EQUIPMENT- Jumpseat Assignments 23  Brief APBs – A320 Brief ABPs (Able Bodied Passengers) for the following exits: “A” Flight Attendant briefs a total of 6 ABPs: 3 per exits 1L and 1R “B” Flight Attendant briefs a total of 6 ABPs: 3 per exits 2L and 2R “C” Flight Attendant briefs a total of 12 ABPs: 3 per OWE “D” Flight Attendant assists as needed 1R 2R A C D B 1L 2L FAM 40.50 EMERGENCY LANDING CHECKLISTS 24  FA Exit Responsibilities A321 FA Primary Secondary Exit Exit A 1L 1R B 4L 4R C 1R 1L D 3R 3L E 2L 2R 1R 2R 3R 4R 1L 2L 3L 4L FAM 40.35 EVACUATION-Flight Attendant Jumpseat and Exit Responsibilities 25  A321 Flight Attendant Jumpseat Location and Alternate Seat Position Primary Jumpseat Alternate Jumpseat Assignment Assignment A FWD jumpseat, outboard PAX seat 1C (door) B AFT A/C left jumpseat, AFT A/C right jumpseat, outboard (door) outboard (door) C FWD jumpseat, inboard (aisle) PAX seat 1D D 3R door jumpseat PAX seat 27F E 2L door jumpseat PAX seat 13A FAM 35.15 ADDITIONAL CABIN EQUIPMENT- Jumpseat Assignments 26  Brief ABPs - A321 Brief ABPs (Able Bodied Passengers) for the following exits “A” Flight Attendant briefs a total of 6 ABPs: 3 per exits 1L and 1R “B” Flight Attendant briefs a total of 6 ABPs: 3 per exits 4L and 4R “E” Flight Attendant briefs a total of 6 ABPs: 3 per exits 2L and 2R “D” Flight Attendant briefs a total of 6 ABPs: 3 per exits 3L and 3R “C” Flight Attendant assists as needed 1R 2R 3R 4R D C A E B 1L 2L 3L 4L FAM 40.50 EMERGENCY LANDING CHECKLISTS 27  FA Exit Responsibilities A321NEO FA Primary Secondary Exit Exit A 1L 1R B 4L 4R C 1R 1L D 4R 4L E 3R 3L 1R 3R 4R 1L 3L 4L FAM 40.35 EVACUATION-Flight Attendant Jumpseat and Exit Responsibilities 28  A321NEO Flight Attendant Jumpseat Location and Alternate Seat Position Primary Jumpseat Assignment Alternate Jumpseat Assignment A FWD jumpseat, outboard (door) PAX seat 1C B AFT jumpseat (lavatory door AFT A/C right jumpseat, attached) inboard (aisle) or PAX seat 41C C FWD jumpseat, inboard (aisle) PAX seat 1D D AFT A/C right jumpseat, outboard AFT A/C right jumpseat, (door) inboard (aisle) or PAX seat 40D E 3R door jumpseat PAX seat 29F FAM 35.15 ADDITIONAL CABIN EQUIPMENT- Jumpseat Assignments 29  Brief ABPs - A321NEO Brief ABPs (Able Bodied Passengers) for the following exits “A” Flight Attendant briefs a total of 6 ABPs: 3 per exits 1L and 1R “B” Flight Attendant briefs a total of 6 ABPs: 3 per exits 4L and 4R “C” Flight Attendant briefs a total of 12 ABPs: 3 per OWE “E” Flight Attendant briefs a total of 6 ABPs: 3 per exits 3L and 3R “D” Flight Attendant assists all FAs as needed 1R OWEs 3R 4R D A C E B 1L OWEs 3L 4L FAM 40.50 EMERGENCY LANDING CHECKLISTS 30  Step 4: Prepare Cabin 1. All FAs: Confirm passenger understanding of Brace positions Closest exits Leave everything Stay away from the aircraft once they exit 2. FA “A”: Notify Captain cabin secured 3. FA “A”: Set cabin lights to outside conditions 4. All FAs: Assume jumpseat position 5. All FAs: Silent 30-second review (CLUE): C – Commands L – Lights & signals U – Usable ABPs E – Exits 6. ALL FAs: Await signals FAM 40.50 LAND EMERGENCY CHECKLISTS 31  4 Phases of an Evacuation 1. Get Prepared 2. Get Out 3. Get Away 4. Get in Touch FAM 40.35 EVACUATION-Four Phases of an Evacuation 35  Phase 1: Get Prepared! Not all evacuations are planned. Therefore, completing the 30 second, silent review may be the only preparation a Flight Attendant has. When completing the 30 second silent review, remember the acronym CLUE which stands for: ✓Commands ✓Lights and Signals ✓Usable ABPs ✓Exits FAM 40.35 EVACUATION-Four Phases of an Evacuation 36  Initiating an Evacuation Flight Attendant will NOT initiate an evacuation unless pilots are incapacitated, or life-threatening conditions dictate. Wait 20 seconds, then attempt to contact Flight Deck first. If unable to contact Flight Deck or situation dictates: Fire is too hot, smoke is too thick, water is too high- GET OUT! FAM 40.35 EVACUATION-Initiating an Evacuation 43 43  Initiating an Evacuation, cont. Depress “EMER” and “CMD” buttons Initiate evacuation by shouting: “Open seat belts, get out, leave everything” FAM 40.35 EVACUATION-Initiating an Evacuation 44 Unwarranted Passenger Initiated Evacuation Flight Attendant must take decisive action Use positive commands Shout “STOP, Remain Seated” FAM 40.35 EVACUATION- Unwarranted Passenger Initiated Evacuation 45 45  Evacuation Commands Command from Flight Deck: “Brace, Brace, Brace” Flight Attendant will shout: “Bend over, heads down” FAM 40.35 EVACUATION-Evacuation Commands 49 49  Evacuation Commands, cont. Command from Flight Deck: “Remain seated, remain seated.” Flight Attendant will: Shout “Remain seated, remain seated.” Assess conditions at primary exit. Assess conditions in cabin. Wait for Signal from Flight Deck. After 20 seconds, communicate with Flight Deck. FAM 40.35 EVACUATION-Evacuation Commands 50  Evacuation Commands, cont. Command from Flight Deck: “Evacuate, Evacuate, Evacuate.” Flight Attendant will: Shout “Open seat belts, Get out, Leave everything.” “A” will turn on ELS and depress CMD button on FAP. “B” will turn on CMD button on AAP. FAM 40.35 EVACUATION-Evacuation Commands 52  Evacuation Commands, cont. Flight Attendant will: Shout “Stand back, hold people back” while assessing outside conditions and to allow room for door operation. Shout commands to the ABPs: “You, lead people away!” “You two, stay at the bottom, pull people off, send them away!” FAM 40.35 EVACUATION-Evacuation Commands 53  Evacuation Commands, cont. Flight Attendant will: Maintain protective position by holding onto green assist handle Instruct customers to: “Come This Way!” “Jump, Jump, Jump!” onto slide with arms crossed. Establish rhythm of one customer per second. If customer displays negative panic, place palm of hand on customer’s lower back and push. Continually maintain egress path free from any obstructions. FAM 40.35 EVACUATION-Evacuation Commands 54  Over Wing Slide Evacuation If conditions are safe or require you to proceed to the over wing exit: “Out of my way!” “Get up, out of my way!” Assess window exit while shouting “Stand back, hold people back!” Open window exit, pull manual inflation handle, re-assess conditions outside of aircraft. ABP Commands: “You lead people away, You two stay at the bottom, pull people off, send them away.” “Come this way,” “Leg, body, leg.” FAM 40.35 EVACUATION-Evacuation Commands 56  Mid-Cabin Door Evacuation If conditions are safe or require you to proceed to the exit: “Out of my way!” Assess exit while shouting “Stand back, hold people Hold onto to the white handle after you back!” reassess and just lift up the handle Open exit, pull manual inflation handle, re-assess conditions outside of aircraft ABP Commands: “You lead people away, You two stay at the bottom, pull people off, send them away.” “Come this way,” “Stay Low, Jump.” Then say: “ Look out the window, if it’s safe open it!” FAM 40.35 EVACUATION-Evacuation Commands 58  Special Slide Techniques Infants: Leave carrier in seat (take only the baby.) Hold child in lap, facing forward. Sit and scoot if time allows. Non-English speaking customers and parents with more than one child: Assign “buddies” to assist. Service animals/guide dogs: DO NOT remove harness, hold in lap. FAM 40.35 EVACUATION-Slide Techniques 59  Special Slide Techniques, cont. Customers with Disabilities: Assign “buddies” to assist. Sit and scoot method. Move customer by shoulders. Non-ambulatory and attendants should evacuate AFTER the main flow of traffic. Reasonable effort should be made to evacuate disabled customers; however, do not compromise your own safety or the safety of other customers. FAM 40.35 EVACUATION-Slide Techniques 60  Emergency Equipment Retrieval A320 A B C D FlyTab/ FlyTab/ FlyTab/ FlyTab/ EFAM EFAM EFAM EFAM Flashlight Flashlight Flashlight Flashlight EMK Megaphone Life Raft First Aid Kit ELT First Aid Megaphone Kit FAM 40.35 EVACUATION-Duties After Evacuation 71 71  Emergency Equipment Retrieval A321 A B C D E FlyTab/ FlyTab/ FlyTab/ FlyTab/ FlyTab/ EFAM EFAM EFAM EFAM EFAM Flashlight Flashlight Flashlight Flashlight Flashlight EMK First Aid Megaphone Life Raft Life Raft Megaphone Kit First Aid Kit ELT FAM 40.35 EVACUATION-Duties After Evacuation 72 72  Emergency Equipment Retrieval A321NEO A B C D E FlyTab/ FlyTab/ FlyTab/ FlyTab/ FlyTab/ EFAM EFAM EFAM EFAM EFAM Flashlight Flashlight Flashlight Flashlight Flashlight EMK First Aid Megaphone Life Raft Life Raft Megaphone Kit First Aid Kit ELT FAM 40.35 EVACUATION-Duties After Evacuation 73 73  Survival After Evacuation Customer Count. Administer First Aid: Shock Identify people to assist Give everyone an assignment Re-enter aircraft when safe: Engines have cooled. Fuel has evaporated. Stay with aircraft. Refrain from communication. FAM 40.35 EVACUATION-Survival After Evacuation 75  Survival After Evacuation, cont. Protection: Keep out of the elements if possible (sun, rain, sleet, wind, cold, snow, etc.) Obtain shelter Use aircraft or aircraft parts Build a windbreak out of brush/timber Snow cave Avoid over exertion / avoid perspiration FAM 40.35 EVACUATION-Survival After Evacuation 76  Survival After Evacuation, cont. Biggest Threats Solutions Mountainous terrain and cold Stay covered, warm, dry and weather: obtain shelter. Hypothermia If in water: Frostbite HELP Snow blindness HUDDLE Water environment: Cover head/keep your head dry. Hypothermia Protect eyes. Desert conditions: Avoid strenuous exertion Conserving water including swimming. Heat related problems Drink available water until thirst is satisfied. FAM 40.35 EVACUATION-Survival After Evacuation 77  Notification of Accident to Other Frontier Flights Crewmembers not involved in accident: Pilots will make an announcement. Customer notification of loved one onboard. Meet with Inflight Representatives. CALL HOME! Empathy representatives will be in crew room. Continue flying if fit to fly. FAM 40.25 UNSUSUAL SITUTAUTIONS- Notification of Accident To Other Frontier Flights 80  Evacuation Commands Review Brace: Flight Attendant will shout “Bend over, heads down.” Remain Seated: Flight Attendant will shout: “Remain seated, remain seated.” Assess conditions at primary exit. Communicate with Flight Deck. 81  Evacuation Commands Review Evacuate: Flight Attendant will shout "Open seat belts, get out, leave everything.” "A" will turn on ELS and depress CMD button on FAP. Flight Attendant will shout "Stand back, hold people back" while assessing outside conditions and to allow room for door operation and pulling manual inflation handle. ABP commands: “You, lead people away!” “You two, stay at the bottom, pull people off, send them away!” 82  Frontier Airlines Initial Training Emergency Procedures: Unplanned and Extended Overwater Emergencies 1 1  Unplanned Emergencies 80% of all emergencies are unplanned. - Most unplanned emergencies that result in evacuations occur during taxi, takeoff, and landing. 71% of fatalities occur after the aircraft has come to a stop. 64% of severe injuries occur after the aircraft has come to a stop. Less than 14% of all accidents result in fatalities. FAM 40.40 UNPLANNED EMERGENCIES 5 5  Safety Information Card (SIC) 68% customers in an emergency who did NOT read the SIC had severe injuries. 80% more likely to survive if the customers reads the SIC. Likelihood of getting out alive is 3 times higher if you read the SIC. FAM 30.15 TAXI ANNOUNCEMENTS 10 10  Flight Attendant Preparation 30 Second Review-ALWAYS IMMEDIATELY after C – Commands Compliance, take your L – Lights & Signals jumpseat – FAR 121.391 (d) U – Usable ABPs Brace position E – Exit Responsibility & Observe Sterile Cockpit Operation FAM 40.40 UNPLANNED EMERGENCIES 12 12  Commands When do we start shouting our commands? What do we say when we hear: “Brace, Brace, Brace” “Remain Seated, Remain Seated” “Evacuate, Evacuate” When do we stop shouting commands? FAM 40.35 EVACUATION 13 13  Slide Raft Exits Floor-level exits are equipped with a detachable slide raft. FAM 35.15 ADDITIONAL CABIN EQUIPMENT 19 19  Overwing Slide Exits: Last Resort Overwing exits are a last Resort in a water ditching since the slides are not detachable and cannot be used as a raft. FAM 35.15 ADDITIONAL CABIN EQUIPMENT 20 20  Failure to Automatically Deploy Slides may not automatically inflate because it may not drop the aircraft to a 45-degree angle. The remedy is to pull the manual inflation handle. FAM 35.15 ADDITIONAL CABIN EQUIPMENT 21 21  Ditching Emergency Checklist – A320 The first section of Step 1: Conduct Briefing is the same as the Land Emergency Checklist (Pink Side). FAM 40.55 EMERGEMCY PROCEDURE-DITCHING FAM 40.60 DITCHING EMERGENCY CHECKLIST 23 23  Ditching Emergency Checklist – A320 Differences 1. FA “A” or “B”: Set lights to bright. 2. FA “B”: Read ditching announcement. 3. All FAs: Attach survival kits at designated doors. 4. FA “B,” “C” & “D”: Distribute infant life vests. 5. All FAs: Obtain crew life vest which will be donned during safety demo. 6. All FAs: Proceed to designated positions and perform safety demo including brace positions found in the aircraft’s specific Safety Information Card. 7. FA “B”: Don crew life vest and continue reading ditching announcement. FAM 40.55 EMERGEMCY PROCEDURE-DITCHING FAM 40.60 DITCHING EMERGENCY CHECKLIST 24 24  Disarming Mid-Cabin Doors in a Ditching The Mid-Cabin doors will also be disarmed since the slides do not detach from the aircraft. These exits would be used for the Life Rafts. FAM 40.55 EMERGEMCY PROCEDURE-DITCHING FAM 40.60 DITCHING EMERGENCY CHECKLIST 29 29  Ditching, cont. Brace Initiation of Evacuation Assess Conditions Open door in armed mode to deploy slide FAM 40.35 EVACUATION 31 31  Slide/Raft Capacity 44 – Overload 55 FAM 35.15 ADDITIONAL CABIN EQUIPMENT 32 32  Slide/Raft Components Sea Anchor Hook Knife Pump Heaving Line FAM 35.15 ADDITIONAL CABIN EQUIPMENT 33 33  Water Activated Locator Lights Lasts 8 hours FAM 35.15 ADDITIONAL CABIN EQUIPMENT 34  Detaching Slide Raft Lift the girt flap Pull the white disconnect handle Cut the Mooring Line FAM 35.15 ADDITIONAL CABIN EQUIPMENT 35FAM 40.55 EMERGEMCY PROCEDURE-DITCHING 35  Boarding Slide Raft: Commands Evacuate one customer per second “Come This Way.” “Pull Red Tab.” “Walk Down Raft.” “Sit Down.” FAM 40.35 EVACUATION 37 37  Boarding Slide Raft Do not disconnect Slide Raft yet. Alternate sides. All pax need to be on airplam Scissor legs for more room. Assist incapacitated customers. Raft Commander. FAM 40.35 EVACUATION 38 38  Overwater Emergency Equipment Emergency Location Transmitter (ELT) Escape lines Survival Kits FAM 35.15 ADDITIONAL CABIN EQUIPMENT 40  Survival Kit Retrieval Responsibility 320/321 (4) FWD 2 FWD OHB, A/C Right 2 AFT OHB A/C Right Whichever door(s) you armed, you would be responsible for attaching the AFT Survival Kit. FAM 40.35 EVACUATION 41  Survival Kit: Contents Canopy 4 Canopy Rods and 1 Mast Utility Kit Secondary Utility Kit Manual Inflation Raft Pump Instruction Manual Survival book FAM 35.15 ADDITIONAL CABIN EQUIPMENT 44  Utility Kits Contents Utility Kit Secondary Utility Kit 4 Small packages drinking water Flashlights Gauze bandages Signal Flares Bandages Water Purification Tabs Signaling mirror Ammonia Inhalants Bailing bucket Iodine Swabs Raft repair patches Burn Ointment Sea dye marker Whistle Pocket knife Sponges FAM 35.15 ADDITIONAL CABIN EQUIPMENT 45  Passenger Life Vest Passenger life vest have the directions on the vest and there are two ways to inflate it, with the red pull tab or red manual inflation tube. FAM 35.15 ADDITIONAL CABIN EQUIPMENT 55 55  Life Raft Features, cont. A Heaving Ring is used to pull a person into the Life Raft from the water. Sea Anchor is attached to raft It is used to provide stability for the raft in the water FAM 35.15 ADDITIONAL CABIN EQUIPMENT 62  Life Raft Features, cont. Boarding Aids consist of boarding handles and a boarding ladder. Enable survivors to climb aboard the raft from the water. Flotation/Overload Handles are located on perimeter of Life Raft for people to hold onto while in the water. FAM 35.15 ADDITIONAL CABIN EQUIPMENT 63  Life Raft Features, cont. Two water activated Locator Lights aid in a night rescue. One light is located on top of the Life Raft, the other is located on the underside of the Life Raft. Lights last for 8 hours. FAM 35.15 ADDITIONAL CABIN EQUIPMENT 64 66 66  Exiting to Life Rafts “Come This Way.” “Pull Red Tab.” “Jump into water” “Swim to Raft.” “Climb into Raft. FAM 35.15 ADDITIONAL CABIN EQUIPMENT 71 71  Post Evacuation Survival Tips Avoid Hypothermia. Remain together, near slides and aircraft parts. Do not swim! H.E.L.P. Huddle Zipper FAM 40.35 EVACUATION 73 73