CM4203 Week 01 Lecture 02 PDF - Models of Communication

CM4203 Wk. 01 Lec.02 Models of Communication: Linear Communication Model: A one-way process in which a sender intentionally transmits a message to a receiver via a channel. One way, with no feedback, is used for mass communication. Interactive Communication Model: A two-way process in which the re...

CM4203 Wk. 01 Lec.02 Models of Communication: Linear Communication Model: A one-way process in which a sender intentionally transmits a message to a receiver via a channel. One way, with no feedback, is used for mass communication. Interactive Communication Model: A two-way process in which the receiver transmits feedback to the sender, alternating roles. Transactional Communication Model: A communication situation in which messages flow in two directions simultaneously, with the speaker and the audience both acting as senders and receivers. Goals of Intrapersonal Communication: Build self-awareness, achieve or maintain social relationships and facilitate behaviours. Increases the knowledge of self and others. Factors influencing communication include expectations, emotion, motivation and culture. Giving and asking for feedback enlargens the open window. Goals of Interpersonal Communication: Inclusion, Affection, Sociability, Team Working, To Exercise Control. It’s affected by contexts and norms (implicit/explicit rules of behaviour). Emotional Intelligence: The ability to be self-aware, manage emotions (self-regulation), motivate yourself, recognise emotions in others (empathy), handle relationships (Goleman). The ability of an individual to monitor her or his own and other’s feeling and emotions and to use the information to guide thoughts and actions. Social Intelligence: The ability to understand group dynamics, understand how information is flowing, manage communications in a group, understand power dynamics and manage conflict. Network: A complex combination of communicative people who transmit and exchange information and ideas. Roles in networks: Brokers, Connectors, Energisers, Challengers. Networking: The human process that creates and maintains relationships based on trust for the exchange of valuable knowledge and collaborative working. Strength of Weak Ties: Acquaintances and casual relationships can often be more useful for new information and opportunities than close ties. Homophily: the tendency for people to seek out or be attracted to those who are like themselves. Propinquity: Being physically close to someone, e.g. work colleague. Exogenous: Having an external cause/origin. Endogenous: Having an internal cause/origin. Interference: Also known as noise, anything that modifies or disrupts a message as it transfers from a sender to a receiver. Context: The specific environment or situation in which communication takes place. Feedback: Verbal and nonverbal messages sent from a listener, or listeners, to speaker. Encoding: Converting the intended message into symbols, signs, images and languages. References: Image 1: communicationtheory.org Image 2: Connect Master: The Basic Course in Communication Notes based on CM4203 Lecture Slides and Connect Master: The Basic Course in Communication readings associated with CM4203 them