Basic Communication Models PDF

INTERPERSONAL COMMUNICATION Communication - definition the process by which people exchange information or express their thoughts and feelings non-verbal VERBAL – NON-VERBAL verbal 1. spoken rather than written 2. relating to words or using words 3. relating to a verb WHY DO WE COM...

INTERPERSONAL COMMUNICATION Communication - definition the process by which people exchange information or express their thoughts and feelings non-verbal VERBAL – NON-VERBAL verbal 1. spoken rather than written 2. relating to words or using words 3. relating to a verb WHY DO WE COMMUNICATE PHYSICAL NEEDS RELATIONAL NEEDS  WHY DO WE COMMUNICATE? PHYSICAL NEEDS 1. Communication is required to meet our physical needs. 2. Communication helps us to improve our physical and mental health. 3. People cut off from social interaction face health problems. 4. Social interaction keeps people healthy by maintaining strong social ties, such as close friendships and family relationships. 5. Premature death and major diseases can be caused due to less social interaction. WHY DO WE COMMUNICATE? RELATIONAL NEEDS 1. Communication is required to meet our relational needs. 2. Communication helps us to improve our physical and mental health. 3. People cut off from social interaction face health problems. 4. Social interaction keeps people healthy by maintaining strong social ties, such as close friendships and family relationships. 5. Premature death and major diseases can be caused due to less social interaction. Communication Models Prof. Francis Quilantang Far Eastern University Department of Communication Basic Communication Models  Linear(action)  Interactive  Transactional  Linear Model  Also called ACTION MODEL, communication is transmitted in a straightforward manner from a sender to a receiver.  Harold Lasswell  - described communication as a linear or one way process, in which one person acts on another person.  Claude Shannon & Warren Weaver  -refined Laswell’s model by adding the concept of noise.  Noise-is anything that interferes with the intended meaning of communication.  Interactive Models  The interaction model views communication as an interaction in which a message is sent and then followed by a reaction (feedback), which is then followed by another reaction, and so on. From this view, communication is defined as producing conversations and interactions within physical and psychological contexts.  Transactional Models  is the exchange of messages between sender and receiver where each take turns to send or receive messages. Here, both "sender" and "receiver" are known as "communicators" and their role reverses each time in the communication process as both processes of sending and receiving occurs at the same time.  The communicators can be humans or machines but humans are taken as communicators in this article to analyze general communication between humans. The model is mostly used for interpersonal communication and is also called circular model of communication  Characteristics of communication Communication relies on multiple channels Communication involves many channels at once. (Channel rich context) Face-to-face Communication also involves small number of channels.(channel lean context) Text message  Characteristics of communication Communication passes through perceptual filters Perception is the process of selecting, organizing, and interpreting information. This process includes the perception of select stimuli that pass through our perceptual filters, are organized into our existing structures and patterns, and are then interpreted based on previous experiences. Although perception is a largely cognitive and psychological process, how we perceive the people and objects around has an effect on our communication. We respond differently to an object or person that we perceive favorably than we do to something we find unfavorable  Characteristics of communication People give communication its meaning People give meaning to words according to their purpose. Language is arbitrary in the sense that words mean whatever groups of people decide they mean  Characteristics of communication Communication can be divided into two broad categories: content and relational. Content is the what of any message. It is the facts and figures, the ideas and opinions that we transmit through e-mails, conversations, memos, or notes on the bulletin board. It is anything that can be expressed in words. Relational communication pertains to the who of any interaction. Though we may be unaware of it, every instance of content communication is surrounded by a field of relational communication that reveals the way parties view and are viewed by each other. It defines, in large part, the nature of the relationship between the two of them.  Characteristics of communication Communication is governed by rules INTERPERSONAL COMMUNICATION Interpersonal communication involves the information, ideas, and feelings being exchanged verbally or non-verbally between two or more people. Face-to-face communication often involves hearing, seeing, and feeling body language, facial expressions, and gestures.  CHARATERISTICS OF INTER PERSONAL COMMUNICATION Interpersonal communication occurs between two people. Interpersonal communication takes place within a relationship. Interpersonal communication evolves within relationship Interpersonal communication negotiates and defines relationships IMPORTANCE OF INTER PERSONAL COMMUNICATION Interpersonal communication is pervasive. Interpersonal communication can improve our relationship. Interpersonal communication can improve our health. COMMUNICATION COMPETENCE Communication competence means communicating in ways that are effective and appropriate in a given situation. 1. Effective- how well your communication achieve goals 2. Communicating appropriately- communicating with proper social norms and beliefs.  Characteristics of Interpersonal communication Self awareness- Self-awareness means that you know how your thoughts, emotions and behaviors affect others and you’re able to manage yourself so that the other person is an important part of the conversation. It helps you be more comfortable with yourself so you can relate to others with genuine confidence and kindness. It helps you communicate with others on a deeper level because you make them feel valued and important. It helps you understand how others see you and how you can adapt to make more meaningful connections and build stronger relationships. It helps you collaborate with others Characteristics of Interpersonal communication Adaptability- adaptability is the ability to adjust your behavior, attitude, and approach according to the changing demands and expectations of others. Characteristics of Interpersonal communication Empathy -is the ability to emotionally understand what other people feel, see things from their point of view, and imagine yourself in their place. Essentially, it is putting yourself in someone else's position and feeling what they are feeling. Characteristics of Interpersonal communication Cognitive complexity- Cognitive complexity in interpersonal communication is the ability of a person to notice details about a person's personality. Someone with greater interpersonal cognitive complexity will notice more about a person than someone with less complexity Characteristics of Interpersonal communication Ethics – the moral etiquettes to be maintained in communication. Be truthful Don’t deceive anyone Be trustful