CM4203 Week 1 Lecture 2

Models of Communication

• Linear Model: One-way process. Sender transmits message to receiver via channel. No feedback. Used for mass communication.
• Interactive Model: Two-way process. Receiver provides feedback to sender, alternating roles.
• Transactional Model: Two-way simultaneous flow of messages. Speaker and audience are both senders and receivers.

Intrapersonal Communication Goals

• Build self-awareness.
• Achieve or maintain social relationships.
• Facilitate behaviors.
• Increase knowledge of self and others.
• Influencing factors include expectations, emotions, motivation, and culture.

Interpersonal Communication Goals

• Inclusion.
• Affection.
• Sociability.
• Team working.
• Control. Affected by contexts and norms (implicit/explicit rules of behavior).

Emotional Intelligence

• Ability to be self-aware.
• Manage emotions (self-regulation).
• Recognize emotions in others (empathy).
• Handle relationships (understanding Goleman).
• Monitor own and others' feelings and emotions to guide thoughts and actions.

Social Intelligence

• Understanding group dynamics.
• Understanding information flow.
• Managing communications in a group.
• Understanding power dynamics.
• Managing conflict.

Networks

• Complex combination of people who exchange information and ideas.
• Roles within networks include brokers, connectors, energizers, and challengers.
• Networking fosters relationships based on trust for exchange of knowledge and collaboration.
• Weak ties (acquaintances) can be more useful for new information than close ties.

Homophily and Propinquity

• Homophily: Tendency to seek like-minded people.
• Propinquity: Preference for those physically close.

Interference (Noise)

• Anything that disrupts message transfer from sender to receiver.

Context

• Specific environment or situation of communication.

Feedback

• Verbal and nonverbal messages sent by listeners to speaker.

Encoding

• Converting intended message into symbols, signs, images, and language.

Explore various models of communication including linear, interactive, and transactional communication. Understand intrapersonal and interpersonal communication goals, along with the principles of emotional intelligence that enhance personal and professional interactions.