Questions and Answers
Which type of customer has a demand volume that fluctuates?
Made-to order (customized)
Which type of process involves very few individual customers?
Made-to stock (standardized)
Which type of customer has a demand volume that is very stable?
Commodity
Which type of process is associated with infinite variety of products?
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Which type of customer is linked to a very low demand volume?
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Study Notes
Customer Demand Patterns
- Customers with fluctuating demand volume are Variable Demand Customers.
- This type of customer has an unpredictable and changing demand for products or services.
Process Characteristics
- Job Shop Process involves very few individual customers, often with unique or custom requirements.
- Mass Customization Process is associated with an infinite variety of products, catering to individual customer needs.
Stable Demand
- Stable Demand Customers have a consistent and predictable demand volume for products or services.
Low Demand Volume
- Sparse Demand Customers are linked to a very low demand volume, often with long intervals between purchases.
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Description
This quiz covers the types of customers and product demand in operations management, including topics such as project uniqueness, process types, and demand volume. It is based on the book 'Operations Management 3e' by Andrew Greasley.
