Podcast
Questions and Answers
What became apparent in the 1970s that was vital to long-term success?
What became apparent in the 1970s that was vital to long-term success?
- Cost reduction
- Supplier quality (correct)
- Strategic purchasing
- Total cost of ownership
What is the definition of Total Cost of Ownership?
What is the definition of Total Cost of Ownership?
- The price of a good or service
- The sum of all costs associated with acquiring, using, and retiring a good or service (correct)
- The cost of operations only
- The initial cost of acquisition
Which approach focuses on quantifying the total cost of ownership?
Which approach focuses on quantifying the total cost of ownership?
- Transactional approach
- Strategic approach
- Process approach (correct)
- Quality approach
Who is considered the primary customer in a business process?
Who is considered the primary customer in a business process?
What role do secondary customers play in a business process?
What role do secondary customers play in a business process?
What was a key reason for the success of imports in the earlier years?
What was a key reason for the success of imports in the earlier years?
What is the primary objective of identifying and meeting internal customer’s requirements?
What is the primary objective of identifying and meeting internal customer’s requirements?
How does a satisfied customer differ from a loyal customer based on their purchasing behavior?
How does a satisfied customer differ from a loyal customer based on their purchasing behavior?
According to Phil Crosby, what does quality cost?
According to Phil Crosby, what does quality cost?
How does customer segmentation benefit marketing efforts?
How does customer segmentation benefit marketing efforts?
What is the relationship between profits and defection rate according to the text?
What is the relationship between profits and defection rate according to the text?
What distinguishes a dissatisfied customer from a loyal customer?
What distinguishes a dissatisfied customer from a loyal customer?
Which type of customer is affected if the process output is incorrect or late, even though they do not receive the output directly?
Which type of customer is affected if the process output is incorrect or late, even though they do not receive the output directly?
In the context of a wholesale grocery distributor, who would be considered an external customer?
In the context of a wholesale grocery distributor, who would be considered an external customer?
What term is used to describe the final users of a product or service?
What term is used to describe the final users of a product or service?
Which customer type receives the end product or service but might not be the actual user of it?
Which customer type receives the end product or service but might not be the actual user of it?
When a product is delivered to a distributor, representative, or retailer who sells it to the end consumer, which customer type is involved in this process?
When a product is delivered to a distributor, representative, or retailer who sells it to the end consumer, which customer type is involved in this process?
In a scenario where a packed order is late in arriving at the shipping dock, which customer type would be affected by this delay?
In a scenario where a packed order is late in arriving at the shipping dock, which customer type would be affected by this delay?
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