9 Questions
What is the main goal of Total Quality Management (TQM)?
To provide on-demand products and services that customers will find valuable
Which departments should improve their operations according to TQM?
All departments
What does TQM require executives to do?
Actively manage quality through funding, training, staffing, and goal setting
Who inspired the development of TQM?
Armand V. Feigenbaum
Which US federal agency employed TQM principles to develop its management style?
The Environmental Protection Agency
When did TQM peak as an academic subject?
Around 1993
What caused the interest in TQM to fade in the 1990s?
All of the above
What is the current status of TQM?
It is still practiced in various national quality awards worldwide
What tools and techniques does TQM draw heavily on?
Tools and techniques of quality control
Study Notes
Total Quality Management (TQM) is an organization-wide effort to create a climate where employees continuously improve their ability to provide on-demand products and services that customers will find valuable. The approach emphasizes that departments in addition to production, such as sales and marketing, accounting and finance, engineering and design, should improve their operations. TQM requires executives to actively manage quality through funding, training, staffing, and goal setting. TQM efforts typically draw heavily on the previously developed tools and techniques of quality control. The origins of TQM are uncertain, but it is inspired by Armand V. Feigenbaum's Total Quality Control and Kaoru Ishikawa's What Is Total Quality Control? The Japanese Way. In the 1980s, TQM took root in the US Federal Government, and the US Environmental Protection Agency's Underground Storage Tanks program employed TQM principles to develop its management style. TQM peaked as an academic subject around 1993, and its interest faded in the 1990s as ISO 9000, Lean manufacturing, and Six Sigma gained popularity. However, TQM still lives on in various national quality awards worldwide.
Test your knowledge of Total Quality Management (TQM) in this quiz! Learn about the principles and practices of TQM, its origins, and how it has evolved over time. Explore the tools and techniques used in TQM, as well as its impact on various industries and organizations. Whether you're a business student or a quality management professional, this quiz will challenge your understanding of TQM and its role in creating value for customers. Get ready to put your knowledge to the test!
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