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Questions and Answers
Which of the following best describes Total Quality Management (TQM)?
Which of the following best describes Total Quality Management (TQM)?
- A management approach that only applies to the production department
- A production-focused approach that emphasizes quality control
- A management approach that focuses on improving the ability of employees to provide valuable products and services (correct)
- A set of tools and techniques for quality control
What does the term 'Total' in Total Quality Management (TQM) emphasize?
What does the term 'Total' in Total Quality Management (TQM) emphasize?
- That TQM is focused solely on production
- That TQM efforts draw heavily on quality control tools and techniques
- That executives are obligated to actively manage quality
- That all departments within an organization are obligated to improve their operations (correct)
What does the term 'Management' in Total Quality Management (TQM) emphasize?
What does the term 'Management' in Total Quality Management (TQM) emphasize?
- That executives are obligated to actively manage quality (correct)
- That TQM efforts draw heavily on quality control tools and techniques
- That TQM is focused solely on production
- That all departments within an organization are obligated to improve their operations
What overshadowed Total Quality Management (TQM) in the late 1980s and early 1990s?
What overshadowed Total Quality Management (TQM) in the late 1980s and early 1990s?
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When did Total Quality Management (TQM) enjoy widespread attention?
When did Total Quality Management (TQM) enjoy widespread attention?
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