Total Quality Management (TQM)

A management approach that only applies to the production department

A production-focused approach that emphasizes quality control

A management approach that focuses on improving the ability of employees to provide valuable products and services (correct)

A set of tools and techniques for quality control

That TQM is focused solely on production

That TQM efforts draw heavily on quality control tools and techniques

That executives are obligated to actively manage quality

That all departments within an organization are obligated to improve their operations (correct)

That executives are obligated to actively manage quality (correct)

That TQM efforts draw heavily on quality control tools and techniques

That TQM is focused solely on production

That all departments within an organization are obligated to improve their operations

<p>ISO 9000, Lean manufacturing, and Six Sigma</p> Signup and view all the answers

<p>Late 1980s and early 1990s</p> Signup and view all the answers