5 Questions
Which of the following best describes Total Quality Management (TQM)?
A management approach that focuses on improving the ability of employees to provide valuable products and services
What does the term 'Total' in Total Quality Management (TQM) emphasize?
That all departments within an organization are obligated to improve their operations
What does the term 'Management' in Total Quality Management (TQM) emphasize?
That executives are obligated to actively manage quality
What overshadowed Total Quality Management (TQM) in the late 1980s and early 1990s?
ISO 9000, Lean manufacturing, and Six Sigma
When did Total Quality Management (TQM) enjoy widespread attention?
Late 1980s and early 1990s
Test your knowledge on Total Quality Management (TQM) with this quiz. Learn about its organization-wide efforts to improve product and service quality, and how various departments contribute to its implementation.
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