Podcast
Questions and Answers
Customer input is disregarded in the TQM system because it is not relevant.
Customer input is disregarded in the TQM system because it is not relevant.
False (B)
Under TQM, a company's employees define whether its products are high quality.
Under TQM, a company's employees define whether its products are high quality.
False (B)
TQM principles discourage continuous improvement and instead focus on major overhauls.
TQM principles discourage continuous improvement and instead focus on major overhauls.
False (B)
A company adopting TQM principles does not need to train its employees or provide them with sufficient resources.
A company adopting TQM principles does not need to train its employees or provide them with sufficient resources.
TQM is only concerned with improving products and has no impact on the market.
TQM is only concerned with improving products and has no impact on the market.
TQM's systematic approach relies solely on employee feedback to improve process flow.
TQM's systematic approach relies solely on employee feedback to improve process flow.
TQM aims to increase employee attrition and reduce employee knowledge.
TQM aims to increase employee attrition and reduce employee knowledge.
The primary goal of TQM is to increase production turnover.
The primary goal of TQM is to increase production turnover.
Partial buy-in from employees is sufficient for successful implementation of TQM principles.
Partial buy-in from employees is sufficient for successful implementation of TQM principles.
Data transfer between departments is the primary factor in coordinating processes and ensuring efficient production.
Data transfer between departments is the primary factor in coordinating processes and ensuring efficient production.
TQM diagrams are used to visualize the process flow and identify areas for improvement.
TQM diagrams are used to visualize the process flow and identify areas for improvement.
There is a specific formula for implementing TQM that suits every business and industry.
There is a specific formula for implementing TQM that suits every business and industry.
Data analysis is not necessary in TQM as it relies on intuition and experience.
Data analysis is not necessary in TQM as it relies on intuition and experience.
Identifying a company's values and systems is not necessary for implementing TQM.
Identifying a company's values and systems is not necessary for implementing TQM.
The standards set as part of the TQM approach only reflect internal priorities.
The standards set as part of the TQM approach only reflect internal priorities.
A team of management and employees is not necessary for guiding and implementing TQM goals.
A team of management and employees is not necessary for guiding and implementing TQM goals.
TQM is a one-time achievement, and once it is achieved, there is no need for further improvement.
TQM is a one-time achievement, and once it is achieved, there is no need for further improvement.
Total Quality Management involves only the production process, excluding sales and other activities.
Total Quality Management involves only the production process, excluding sales and other activities.
Integrating systems in TQM means only linking ERP systems with each other.
Integrating systems in TQM means only linking ERP systems with each other.
TQM's systematic approach is only used in the production department.
TQM's systematic approach is only used in the production department.
Effective communication is only important for motivating employees in TQM.
Effective communication is only important for motivating employees in TQM.
The phrase 'total quality management' was coined by Walter A. Shewhart.
The phrase 'total quality management' was coined by Walter A. Shewhart.
The implementation of TQM requires a short period of time and minimal financial investment.
The implementation of TQM requires a short period of time and minimal financial investment.
The core elements of TQM include poor leadership, emphasis on quantity, and ignoring customer feedback.
The core elements of TQM include poor leadership, emphasis on quantity, and ignoring customer feedback.
One of the advantages of TQM is that it results in higher company-wide costs.
One of the advantages of TQM is that it results in higher company-wide costs.
The primary goal of TQM is to minimize employee knowledge and skills.
The primary goal of TQM is to minimize employee knowledge and skills.
Industry standards are only defined at a single level.
Industry standards are only defined at a single level.
The concept of total quality management was first introduced by Walter A. Shewhart in the 1950s.
The concept of total quality management was first introduced by Walter A. Shewhart in the 1950s.
W. Edwards Deming developed the concept of total quality management in the 1900s.
W. Edwards Deming developed the concept of total quality management in the 1900s.
Joseph M. Juran's book 'Quality Planning and Analysis' was published before 'What Is Total Quality Control? The Japanese Way'.
Joseph M. Juran's book 'Quality Planning and Analysis' was published before 'What Is Total Quality Control? The Japanese Way'.
Study Notes
Focus on Customers
- In TQM, customers define whether products are high quality
- Customer input is highly valued as it allows companies to better understand their needs and requirements in the manufacturing process
- Customer surveys may reveal insufficient durability of goods, which is then fed back into TQM systems to implement better raw material sourcing, manufacturing processes, and quality control procedures
Fundamentals of TQM
- Commitment by Employees: employees must be committed to processes and systems for TQM to be successful
- Employees need to be trained and given sufficient resources to complete tasks successfully and on time
- TQM strives to reduce attrition and maintain knowledgeable workers
Improve Continuously
- Companies should strive for incremental, small improvements as they learn more about their customers, processes, and competition
- Continuous improvement helps companies adapt to changing market expectations
- It allows for greater adaptability to different products, markets, customers, or regions
- Continuous improvement drives and widens the competitive advantage
Communication
- Effective communication plays a large part in TQM to motivate employees, educate members along a process, and avoid process errors
- Successful TQM requires a company-wide buy-in of every principle
Implementation of TQM
- There is no specific formula for implementing TQM, but a checklist of issues can be created and implemented in chronological order
- Identify the company's values, systems, and customer expectations to create a system that serves as a master plan
- Establish a team of management and employees to guide and implement goals
Fundamentals of TQM
- Adherence to Processes: TQM relies heavily on process flowcharts, diagrams, and documented workflows
- Every member engaged in the process must be aware and educated on their part of the process
- Processes are continually analyzed to better understand deficiencies
Data Utilization
- The systematic approach of TQM relies on feedback and input to evaluate process flow
- Management must continually rely on production, turnover, efficiency, and employee metrics to correlate anticipated outcomes with actual results
- TQM relies heavily on documentation and planning
Integrate Systems
- TQM strategies believe systems should talk to each other, conveying useful information across departments
- When goods or inventory are used in one area, another department should have immediate access to that information
- TQM strives to allow everyone to be on the same page at the same time by linking data sources and sharing information across systems
Advantages and Disadvantages of TQM
- Advantages: delivers stronger, higher quality products, results in lower company-wide costs, minimizes waste, and enables companies to become more adaptable
- Disadvantages: may require substantial financial investment, requires conversion over a long period, may be met with resistance to change, and requires company-wide buy-in
What Does Total Quality Management Do?
- TQM oversees all activities and tasks necessary to maintain a desired level of excellence within a business and its operations
- This includes determining quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement measures
Principles of TQM
- Various iterations of TQM have been developed, each with its own set of principles
- Core elements include good leadership, emphasis on quality, customer priority, error correction and improvement as an ongoing process, and job training
History of TQM
- TQM's history dates back to the early 1900s with Walter A. Shewhart's introduction of modern quality control
- Joseph M. Juran published a book on total quality control in 1954, and W. Edwards Deming developed several TQM frameworks
- The exact origin of the phrase "total quality management" is not known, but these parties contributed to its development
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Description
Test your understanding of the concepts and history of Total Quality Management (TQM), including industry standards, internal priorities, and quality control. Learn about the evolution of TQM and its key principles.
