TQM Performance Measures Quiz
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Questions and Answers

What type of performance measures should be used when implementing TQM?

  • Financial measures
  • Non-financial measures (correct)
  • Production-based measures
  • Sales-based measures

    • What kind of activities should performance measures for TQM cover?

  • Work of sales and distribution departments
  • Work of external suppliers
  • Reactions of external customers
  • All of the above (correct)

    • What is the main purpose of performance measures in TQM?

  • To monitor the progress of the production process
  • To measure the success of the sales department
  • To evaluate the effectiveness of external suppliers
  • To evaluate the performance of the entire organisation (correct)

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