Total Quality Management (TQM)

Total Quality Management (TQM)

• Total Quality Management (TQM) is an approach that emphasizes continuous improvement of all aspects of an organization.

Emphasis of 'Total'

• The term 'total' in TQM emphasizes the involvement of all departments and employees in improving quality.

Emphasis of 'Management'

• The term 'management' in TQM emphasizes the role of leadership in promoting a culture of continuous improvement.

Departments Obligated to Improve

• In TQM, departments obligated to improve their operations include marketing, sales, finance, and human resources, in addition to production.

Overshadowing of TQM

• The business process re-engineering (BPR) movement overshadowed TQM in the late 1980s and early 1990s.

Departments Obligated to Improve (Alternative)

• All departments, including marketing, sales, finance, human resources, and production, are obligated to improve their operations in TQM.

Emphasis of 'Total' (Alternative)

• The term 'total' in TQM emphasizes the comprehensive and all-encompassing nature of quality improvement efforts.

Overshadowing of TQM (Alternative)

• Business process re-engineering (BPR) overshadowed TQM in the late 1980s and early 1990s.

TQM Efforts

• TQM efforts typically draw heavily on statistical process control, benchmarking, and continuous improvement methodologies.

Economic Suffering of Developed Countries

• The developed countries of North America and Western Europe suffered economically in the late 1970s and early 1980s.