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Questions and Answers
Which of the following best describes Total Quality Management (TQM)?
Which of the following best describes Total Quality Management (TQM)?
- A widely agreed-upon approach for managing quality in organizations
- A management approach that focuses on improving the quality of products and services throughout an organization (correct)
- A production technique that emphasizes efficiency and reducing waste
- A set of tools and techniques for quality control
What does the term 'Total' in Total Quality Management (TQM) emphasize?
What does the term 'Total' in Total Quality Management (TQM) emphasize?
- That TQM efforts draw heavily on the tools and techniques of quality control
- That TQM enjoyed widespread attention in the late 1980s and early 1990s
- That executives are obligated to actively manage quality
- That all departments in an organization are obligated to improve their operations (correct)
What does the term 'Management' in Total Quality Management (TQM) emphasize?
What does the term 'Management' in Total Quality Management (TQM) emphasize?
- That TQM efforts draw heavily on the tools and techniques of quality control
- That all departments in an organization are obligated to improve their operations
- That executives are obligated to actively manage quality (correct)
- That TQM enjoyed widespread attention in the late 1980s and early 1990s
What are some of the departments, in addition to production, that are obligated to improve their operations in Total Quality Management (TQM)?
What are some of the departments, in addition to production, that are obligated to improve their operations in Total Quality Management (TQM)?
What overshadowed Total Quality Management (TQM) in the late 1980s and early 1990s?
What overshadowed Total Quality Management (TQM) in the late 1980s and early 1990s?
Which departments are obligated to improve their operations in total quality management (TQM)?
Which departments are obligated to improve their operations in total quality management (TQM)?
What does the term 'total' emphasize in total quality management (TQM)?
What does the term 'total' emphasize in total quality management (TQM)?
Which of the following overshadowed TQM in the late 1980s and early 1990s?
Which of the following overshadowed TQM in the late 1980s and early 1990s?
What do TQM efforts typically draw heavily on?
What do TQM efforts typically draw heavily on?
In which time period did the developed countries of North America and Western Europe suffer economically?
In which time period did the developed countries of North America and Western Europe suffer economically?
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Study Notes
Total Quality Management (TQM)
- Total Quality Management (TQM) is an approach that emphasizes continuous improvement of all aspects of an organization.
Emphasis of 'Total'
- The term 'total' in TQM emphasizes the involvement of all departments and employees in improving quality.
Emphasis of 'Management'
- The term 'management' in TQM emphasizes the role of leadership in promoting a culture of continuous improvement.
Departments Obligated to Improve
- In TQM, departments obligated to improve their operations include marketing, sales, finance, and human resources, in addition to production.
Overshadowing of TQM
- The business process re-engineering (BPR) movement overshadowed TQM in the late 1980s and early 1990s.
Departments Obligated to Improve (Alternative)
- All departments, including marketing, sales, finance, human resources, and production, are obligated to improve their operations in TQM.
Emphasis of 'Total' (Alternative)
- The term 'total' in TQM emphasizes the comprehensive and all-encompassing nature of quality improvement efforts.
Overshadowing of TQM (Alternative)
- Business process re-engineering (BPR) overshadowed TQM in the late 1980s and early 1990s.
TQM Efforts
- TQM efforts typically draw heavily on statistical process control, benchmarking, and continuous improvement methodologies.
Economic Suffering of Developed Countries
- The developed countries of North America and Western Europe suffered economically in the late 1970s and early 1980s.
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