Total Quality Management (TQM)
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Questions and Answers

Which of the following best describes Total Quality Management (TQM)?

  • A widely agreed-upon approach for managing quality in organizations
  • A management approach that focuses on improving the quality of products and services throughout an organization (correct)
  • A production technique that emphasizes efficiency and reducing waste
  • A set of tools and techniques for quality control

    • What does the term 'Total' in Total Quality Management (TQM) emphasize?

  • That TQM efforts draw heavily on the tools and techniques of quality control
  • That TQM enjoyed widespread attention in the late 1980s and early 1990s
  • That executives are obligated to actively manage quality
  • That all departments in an organization are obligated to improve their operations (correct)

    • What does the term 'Management' in Total Quality Management (TQM) emphasize?

  • That TQM efforts draw heavily on the tools and techniques of quality control
  • That all departments in an organization are obligated to improve their operations
  • That executives are obligated to actively manage quality (correct)
  • That TQM enjoyed widespread attention in the late 1980s and early 1990s

    • What are some of the departments, in addition to production, that are obligated to improve their operations in Total Quality Management (TQM)?

    <p>Sales and marketing, accounting and finance, engineering and design</p> Signup and view all the answers

    What overshadowed Total Quality Management (TQM) in the late 1980s and early 1990s?

    <p>ISO 9000, Lean manufacturing, and Six Sigma</p> Signup and view all the answers

    Which departments are obligated to improve their operations in total quality management (TQM)?

    <p>All departments including production</p> Signup and view all the answers

    What does the term 'total' emphasize in total quality management (TQM)?

    <p>That all departments should improve their operations</p> Signup and view all the answers

    Which of the following overshadowed TQM in the late 1980s and early 1990s?

    <p>All of the above</p> Signup and view all the answers

    What do TQM efforts typically draw heavily on?

    <p>Quality control tools and techniques</p> Signup and view all the answers

    In which time period did the developed countries of North America and Western Europe suffer economically?

    <p>Late 1970s and early 1980s</p> Signup and view all the answers

    Study Notes

    Total Quality Management (TQM)

    • Total Quality Management (TQM) is an approach that emphasizes continuous improvement of all aspects of an organization.

    Emphasis of 'Total'

    • The term 'total' in TQM emphasizes the involvement of all departments and employees in improving quality.

    Emphasis of 'Management'

    • The term 'management' in TQM emphasizes the role of leadership in promoting a culture of continuous improvement.

    Departments Obligated to Improve

    • In TQM, departments obligated to improve their operations include marketing, sales, finance, and human resources, in addition to production.

    Overshadowing of TQM

    • The business process re-engineering (BPR) movement overshadowed TQM in the late 1980s and early 1990s.

    Departments Obligated to Improve (Alternative)

    • All departments, including marketing, sales, finance, human resources, and production, are obligated to improve their operations in TQM.

    Emphasis of 'Total' (Alternative)

    • The term 'total' in TQM emphasizes the comprehensive and all-encompassing nature of quality improvement efforts.

    Overshadowing of TQM (Alternative)

    • Business process re-engineering (BPR) overshadowed TQM in the late 1980s and early 1990s.

    TQM Efforts

    • TQM efforts typically draw heavily on statistical process control, benchmarking, and continuous improvement methodologies.

    Economic Suffering of Developed Countries

    • The developed countries of North America and Western Europe suffered economically in the late 1970s and early 1980s.

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    Description

    Test your knowledge on Total Quality Management (TQM) with this quiz. Learn about its organization-wide efforts to improve product and service quality, and how various departments contribute to its implementation.

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