SLIDES Flight Management (Rev. 69) 06.21.2024-pages.pdf

Frontier Airlines Initial Training Flight Management  Preflight Checklist “A” ❑ Assigned jumpseat and ❑ FWD equipment ❑ Demo equipment ❑ Zone A (FWD) emergency...

Frontier Airlines Initial Training Flight Management  Preflight Checklist “A” ❑ Assigned jumpseat and ❑ FWD equipment ❑ Demo equipment ❑ Zone A (FWD) emergency ❑ PA/Interphone equipment ❑ Slide packs – doors ❑ FAP: properly disarmed ❑ Lights to BRT ❑ Galley-carts ❑ Potable H20 (at least 50% ❑ Lavatory for domestic and 100% for ❑ Flight Deck international) ❑ Waste (drained to 25% or ❑ Food/beverage service below) equipment FAM 50.05 Introduction to Airbus Aircraft FAM 50.15 AIRBUS 320- Pre-flight Checklist FAM 50.20 AIRBUS 321- Pre-flight Checklist 18  Preflight Checklist “B” ❑ Assigned jumpseat and equipment ❑ Unassigned jumpseat(s) ❑ Zone B (AFT) emergency equipment ❑ AFT ❑ PA/Interphone ❑ Slide packs – doors properly disarmed ❑ Galley equipment, sealed carts ❑ Lavatories ❑ Food/beverage AFT galley (including liquor), drink cart prep, and ice the beer ❑ Announcements FAM 50.15 AIRBUS 320- Pre-flight Checklist FAM 50.20 AIRBUS 321- Pre-flight Checklist FAM 50.20 AIRBUS 321NEO- Pre-flight Checklist 19  Preflight Checklist “C” ❑ Assigned jumpseat and equipment Cabin ❑ Seatbacks free of trash ❑ Tray tables stowed and locked ❑ Seatbacks in upright position ❑ Safety Information Cards in every seatback pocket ❑ Seat cushions and life vests ❑ OHB open and empty ❑ Check for items that don’t belong ❑ A320 Overwing exits seals and cover are intact FAM 50.15 AIRBUS 320- Pre-flight Checklist FAM 50.20 AIRBUS 321- Pre-flight Checklist FAM 50.20 AIRBUS 321NEO- Pre-flight Checklist 20  Preflight Checklist “C” A320 ❑ Escape Lines ❑ FWD Seatbelt extensions A321 ❑ FWD Seatbelt extensions A321NEO ❑ FWD Seatbelt extensions FAM 50.15 AIRBUS 320- Pre-flight Checklist FAM 50.20 AIRBUS 321- Pre-flight Checklist FAM 50.20 AIRBUS 321NEO- Pre-flight Checklist 21  Preflight Checklist “D” ❑ Assigned jumpseat and equipment Cabin ❑ Seatbacks free of trash ❑ Tray tables stowed locked ❑ Seatbacks in upright position ❑ Safety Information Cards in every seatback pocket ❑ Seat cushions and life vests ❑ OHB open and empty ❑ Check for items that don’t belong FAM 50.15 AIRBUS 320- Pre-flight Checklist FAM 50.20 AIRBUS 321- Pre-flight Checklist FAM 50.20 AIRBUS 321NEO- Pre-flight Checklist 22  Preflight Checklist “D” A320 A321 ❑ AFT Seatbelt ❑ 3R/3L Doors extensions ❑ Properly disarmed ❑ AFT Demo equipment ❑ Slide pressure bottle ❑ Life Raft ❑ Verify handle cover is closed over door control handle A321NEO ❑ 3R PA/Interphone ❑ 4R PA/Interphone ❑ 3L Seatbelt extensions ❑ AFT Life Raft ❑ Demo Equipment ❑ Emergency Equipment ❑ Life Raft FAM 50.15 AIRBUS 320- Pre-flight Checklist FAM 50.20 AIRBUS 321- Pre-flight Checklist FAM 50.20 AIRBUS 321NEO- Pre-flight Checklist 23  Preflight Checklist “E” ❑ Assigned jumpseat and equipment Cabin ❑ Seatbacks free of trash ❑ Tray tables stowed locked ❑ Seatbacks in upright position ❑ Safety Information Cards in every seatback pocket ❑ Seat cushions and life vests ❑ OHB open and empty ❑ Check for items that don’t belong FAM 50.15 AIRBUS 320- Pre-flight Checklist FAM 50.20 AIRBUS 321- Pre-flight Checklist FAM 50.20 AIRBUS 321NEO- Pre-flight Checklist 24  Preflight Checklist “E” A321 ❑ 2R/2L Doors ❑ Properly disarmed ❑ Slide pressure bottle ❑ Verify handle cover is closed over door control handle ❑ 2L PA/Interphone ❑ 2R Seatbelt extensions ❑ Demo Equipment ❑ Emergency Equipment ❑ Life Raft FAM 50.15 AIRBUS 320- Pre-flight Checklist FAM 50.20 AIRBUS 321- Pre-flight Checklist 25  Preflight Checklist “E,” cont. A321NEO ❑ 3R/3L Doors ❑ Properly disarmed ❑ Slide pressure bottle ❑ Verify handle cover is closed over door control handle ❑ 3R PA/Interphone ❑ 3R Seatbelt extensions ❑ Demo Equipment ❑ Emergency Equipment ❑ Life Raft FAM 50.20 AIRBUS 321NEO- Pre-flight Checklist 26  “A” Primary JUMPSEAT “C” Primary JUMPSEAT outboard (door) inboard (aisle) “A” Secondary JUMPSEAT “C” Secondary JUMPSEAT PAX seat 1C PAX seat 1D “D” Primary JUMPSEAT “B” Primary JUMPSEAT AFT A/C Right, outboard AFT A/C Left, outboard (door) (door) “B” Secondary JUMPSEAT “D” Secondary JUMPSEAT AFT forward-facing (swivel) AFT A/C Right, inboard (aisle) jumpseat or AFT A/C Right, seat or AFT forward-facing inboard (aisle) seat (swivel) jumpseat 27 Flight Attendant Jumpseat Locations A320 (SpaceFlex) “A” Primary JUMPSEAT “C” Primary JUMPSEAT FWD outboard (door) FWD inboard (aisle) “A” Secondary JUMPSEAT “C” Secondary JUMPSEAT PAX seat 1C PAX seat 1D “B” Primary JUMPSEAT “D” Primary JUMPSEAT AFT forward-facing (lavatory- AFT A/C Right, outboard mounted) jumpseat (door) “B” Secondary JUMPSEAT “D” Secondary JUMPSEAT AFT A/C Right, inboard (aisle) A/C Right, inboard (aisle) or PAX seat 31C or PAX seat 31D 28 Flight Attendant Jumpseat Locations - A321 “A” Primary JUMPSEAT “C” Primary JUMPSEAT FWD outboard (door) FWD inboard (aisle) “A” Secondary JUMPSEAT “C” Secondary JUMPSEAT PAX seat 1C PAX seat 1D “E” Primary JUMPSEAT 2L door “E” Secondary JUMPSEAT PAX seat 13A “D” Primary JUMPSEAT 3R door “B” Primary JUMPSEAT “D” Secondary JUMPSEAT AFT A/C Left outboard (door) PAX seat 27F “B” Secondary JUMPSEAT AFT A/C Right, outboard (door) 29 Flight Attendant Jumpseat Locations - A321NEO “A” Primary JUMPSEAT “C” Primary JUMPSEAT FWD outboard (door) FWD inboard (aisle) “A” Secondary JUMPSEAT “C” Secondary JUMPSEAT PAX seat 1C PAX seat 1D “E” Primary JUMPSEAT 3R door “E” Secondary JUMPSEAT PAX seat 29F “D” Primary JUMPSEAT “B” Primary JUMPSEAT AFT A/C Right, outboard AFT lavatory door (door) “B” Secondary JUMPSEAT “D” Secondary JUMPSEAT AFT A/C Right, inboard AFT A/C Right, inboard (aisle) or PAX seat 41C (aisle) or PAX seat 40D 30 Safety Information Cards-Final Assembly in Germany 31  A320 Boarding Positions Overwing Exit Overwing Exit FWD Entry AFT Entry Row Area and Row Area and AFT Area Area FWD Cabin Cabin “A” “C” “D” “B” FAM 55.25 Passenger Boarding Procedures 42  A321 Boarding Positions FWD AFT FWD Exit Row 13 Exit Row 27 Entry Entry Cabin and Mid-Cabin and AFT Cabin Area Area “A” “C” “E” “D” “B” FAM 55.25 Passenger Boarding Procedures 43  A321NEO Boarding Positions FWD Exit Row AFT Exit Row 18 Entry FWD Cabin 29 and AFT Entry and Mid-Cabin Area Cabin Area “A” “C” “E” “D” “B” FAM 55.25 Passenger Boarding Procedures 44  Boarding Order, cont. 8. Zone 2 - Customers seated in Premium (+ exit row); those who purchase Priority Boarding, and Barclay cardholders (not elite) – A320 – rows 1, 2, 3, 12, 13 – A321 – rows 1, 2, 3, 10, 13, 26, 27 – A321NEO – rows 1, 2, 3, 18, 19, 29, 30 9. Zone 3 – Customers seated behind the exit rows. – A320 – rows 14 through 31 – A321 – rows 24 through 41 (excluding row 27) – A321NEO – rows 24 through 41 (excluding row 29) REF: FAM 55.25 Passenger Boarding Procedures 48  Flight Attendant Cabin Coverage, cont. Customers may remain onboard during a thru flight; once deplaning has finished the minimum number of Flight Attendants may be reduced per the chart. Minimum Required Flight Attendants (FAR 121.391 and 121.393) Assigned Working Thru Flight Aircraft Positions FAs FAs “A,” “B,” A320 4 2 “C,” “D” A321/ “A,” “B,” 5 2 A321NEO “C,” “D,” “E” FAM 55.25 PASSEWGER BOARDING PROCEDURES- Flight Attendant Cabin Coverage 52  Announcements Announcements are to be delivered as written in the FAM. Maintain a professional, friendly, and respectful tone. Pronounce each word clearly and distinctly. Keep rate of speech constant and slower than normal. Announcements should enhance the flight experience and not be an annoyance or distraction for passengers FAM 30.05 PUBLIC ADDRESS (PA) POLICY 65  Announcements What: General Boarding When: Five (5) minutes after boarding commences and repeated every five (5) minutes until boarding is complete. Whom: Flight Attendant “B” FAM FAM 30.10 PRE-DEPARTURE ANNOUNCEMENTS – General Boarding 66  Announcements What: Expedited Seating After every 20 customers board When: the aircraft and continued until boarding is complete (only for late flights, quick turns, or anytime boarding becomes slow). Whom: Flight Attendant “B” FAM FAM 30.10 PRE-DEPARTURE ANNOUNCEMENTS – General Boarding 67  A320 Overwing Exit Post Briefing Flight Attendant “C” briefs passengers in the overwing exit rows (12 and 13) and then notifies Flight Attendant “A” that briefing is complete. FAM 30.10 PRE-DEPARTURE ANNOUNCEMENTS-Exit Row Brief 71  A321 Mid-Cabin Door Exit Post Briefing Flight Attendant “D” briefs exit seats at 3L and 3R (row 27 and seats 26 B & C) and then verbally communicates to Flight Attendant “E”: “3L and 3R briefs complete” Flight Attendant “E” briefs exit seats at 2L and 2R (Row 13 and seats 10D & E). When informed by Flight Attendant “D” that mid- cabin exit brief has been completed he/she will inform Flight Attendant “A” via the interphone stating:“Mid-Cabin briefs Complete FAM 30.10 PRE-DEPARTURE ANNOUNCEMENTS-Exit Row Brief 72  A321NEO Mid-Cabin Door Exit Post Briefing Flight Attendant “D” briefs exit seats at 3L and 3R (row 29 and seats 30 A, B & C) and then verbally communicates to Flight Attendant “E”: “3L and 3R briefs complete.” Flight Attendant “E” briefs OWEs (rows 18 and 19). When informed by Flight Attendant “D” that mid- cabin exit brief has been completed he/she will inform Flight Attendant “A” via the interphone stating: “Mid-Cabin briefs complete.” FAM 30.10 PRE-DEPARTURE ANNOUNCEMENTS-Exit Row Brief 73  Passenger Cabin Count Procedure Once boarding​ is​ complete,​ Flight​ Attendant​​ “D”​ must​ provide a​ complete cabin​ count​ by​ age​ to the Loadmaster.​ The cabin count by age​ must​ include​ the following​ per​ zone:​ Adults​ (13​ years​ and​ older) ​ Children (2 -12​ years​ old,​ also​ referred​ to as half-weight)​ Infants (all​ infants in a​ seat​ or​ on lap,​ under​ 2​ years ​old) FAM 55.35 PREPARATION FOR PUSHBACK - Cabin Count Procedure; Life Vests – Infant/Lap Child Count 74  Announcements What: Cabin Count When: Prior to Flight Attendant “D” conducting the passenger cabin count. Whom: Flight Attendant “B” FAM FAM 30.10 PRE-DEPARTURE ANNOUNCEMENTS – General Boarding 75  Announcements What: Prepare Doors-Gate Departure Announcement When: After Captain tells Flight Attendant “A” to shut the door and “A” ensures Flight Deck door is closed. Whom: Flight Attendant “A” FAM 30.10 PRE-DEPARTURE ANNOUNCEMENTS- Prepare Doors - Gate Departure 85  Announcements What: All Call Departure When: After closing MCD (1L) Whom: “A,” “B,” “D” & “E” With only one Interphone in the FWD galley, Flight Attendant “C” is not required to be on the All-Call “A” will share passenger count information with “C” verbally On an A320/A321NEO, Flight Attendant “D” is required to be on All-Call to receive passenger count from Flight Attendant “A” but not required to verbally confirm the AFT doors-“B” will do the verbal verification FAM 30.10 PRE-DEPARTURE ANNOUNCEMENTS – Prepare Doors-Gate Departure 86  Door Responsibilities A320 A320 DOOR ARM OBSERVE 1L “A” “C” 1R “C” “A” 2L “B” “D” 2R “D” “B” 1R 2R 1L 2L FAM 55.35 PROCEDURE FOR ARMING THE SLIDES 88  Door Responsibilities A321 A321 DOOR ARM OBSERVE 1L “A” “C” 1R “C” “A” 2L “E” n/a 2R “E” n/a 3R “D” n/a 3L “D” n/a 4L “B” n/a 4R “B” n/a 89 FAM 55.35 PROCEDURE FOR ARMING THE SLIDES  Door Responsibilities A321NEO A321NEO DOOR ARM OBSERVE 1L “A” “C” 1R “C” “A” 3R “E” n/a 3L “E” n/a 4L “B” “D” 4R “D” “B” FAM 55.35 PROCEDURE FOR ARMING THE SLIDES 90  “All-Call” Flight Attendant "A" will initiate the All-Call function on the interphone once FWD doors are armed. Once all Flight Attendant stations have picked up, Flight Attendant “A” will say: This is (Flight Attendant name), 1L & 1R armed Each Flight Attendant station will continue in order based on the aircraft type: This is (Flight Attendant name), 2L & 2R armed (A320 and A321) This is (Flight Attendant name), 3R & 3L armed (A321 and A321NEO) This is (Flight Attendant name), 4L & 4R armed (A321 and A321NEO) FAM 30.10 PRE-DEPARTURE ANNOUNCEMENTS - Prepare Doors – Gate Departure 91  Announcements What: Airbus (A320, A321, A321NEO) Safety Demo When: Before takeoff “cross check completed” Whom: Flight Attendant “B” FAM 30.15 TAXI ANNOUNCEMENTS- Safety Demonstration 95  A320 Safety Demonstration Positions Reading Announcement “A” “C” “D” “B” FAM 55.40 DEPARTURE AND TAXI-OUT PROCEDURES – Pre-Departure 96  A321 Safety Demonstration Positions Reading Announcement “A” “C” “E” “D” “B” FAM 55.40 DEPARTURE AND TAXI-OUT PROCEDURES – Pre-Departure 97  A321NEO Safety Demonstration Positions Reading Announcement “A” “C” “E” “D” “B” FAM 55.40 DEPARTURE AND TAXI-OUT PROCEDURES – Pre-Departure 98 Safety Demonstration (A320) 99  Cabin Compliance Check ✓ Seat belts fastened ✓ Seat back and tray table in upright and locked position ✓ Carry-on bags stowed (including laptop computers) ✓ Seat back pockets free of personal/service items ✓ Lavatories vacant and doors closed (FWD only locked) ✓ Ensure small hand-held electronic devices are secured or stowed ✓ All exit door port hole window shades must remain open (passenger window shades may remain OPEN). FAM 55.40 DEPARTURE AND TAXI-OUT PROCEDURES – Pre-Departure 100  A320 Compliance Area FWD AFT FWD Cabin AFT Cabin Galley Galley “A” “C” “D” “B” FAM 50.15 AIRBUS 320 -Flight Attendant Demo and Compliance Areas 101  A321 Compliance Areas FWD FWD AFT Mid Cabin AFT Cabin Galley Cabin Galley “A” “C” “E” “D” “B” FAM 50.20 AIRBUS 321-Flight Attendant Demo and Compliance Areas 102  A321NEO Compliance Areas FWD AFT Galley FWD Cabin Mid-Cabin AFT Cabin Galley “A” “C” “E” “D” “B” FAM 50.20 AIRBUS 321-Flight Attendant Demo and Compliance Areas 103  Announcements Flight Attendant “B” Secures AFT galley Flight Attendant “A” Secures FWD galley, dump the coffee, locks FWD lavatory What: Cabin Lighting When: After finishing compliance check Whom: Flight Attendant “C” FAM 30.15 PRE-DEPARTURE ANNOUNCEMENTS- Cabin Lighting 105  Cabin Lighting Phase of Flight Window Ceiling Galley Boarding BRT BRT BRT Taxi BRT BRT BRT Takeoff OFF OFF OFF In-flight OFF OFF DIM 2 Landing Compliance BRT BRT DIM 1 Check Landing OFF OFF OFF Deplaning BRT BRT BRT FAM 55.40 DEPARTURE AND TAXI-OUT PROCEDURES – Cabin Light Settings 106  Cabin Lighting – Red Eye Phase of Window Ceiling Galley Flight Inflight - DIM 2 for Red Eyes service OFF DIM 2 and Night OFF after Flights service FAM 55.40 DEPARTURE AND TAXI-OUT PROCEDURES – Cabin Light Settings 107  Announcements What: After Takeoff When: After Takeoff / Sterile Cockpit Whom: Flight Attendant “A” FAM 30.20 INFLIGHT ANNOUNCEMENTS – After Takeoff Announcement FAM 55.45 IN-FLIGHT – After Takeoff 115 115  Announcements What: Seat Belt Sign Off When: After Seat Belt Sign is turned off Whom: Flight Attendant “A,” “B,” “C,” “D” or “E” FAM 50.05 FAM 30.20 INLFIGHT ANNOUNCEMENTS- Seat Belt Sign 117  Announcements What: Seat Belt Sign On When: After Seat Belt Sign is turned on and seat belts are checked Whom: Flight Attendant “A,” “B,” “C,” “D” or “E” FAM 50.05 FAM 30.20 INLFIGHT ANNOUNCEMENTS- Seat Belt Sign 118  Announcements What: Service When: After takeoff, before beginning service Whom: Flight Attendant “A” FAM 30.20 INFLIGHT ANNOUNCEMENTS – Service Announcement 120 120  Announcements What: Initial Descent When: Before Landing/FSB sign on Whom: Flight Attendant “B” FAM 30.20 INFLIGHT ANNOUNCEMENTS – Initial Descent Announcement 125  Sterile Flight Deck Critical Phase of Flight Under 10,000 feet Approximately 10 minutes FSB sign cycles Refrain from any contact with the Flight Deck except for safety related matters FAM 55.45 IN-FLIGHT – Final descent 127  Announcements What: Final Descent When: Before landing/ sterile Flight Deck Whom: Flight Attendant “B” FAM 30.20 INFLIGHT ANNOUNCEMENTS –Final Descent 128  Announcements What: Arrival (Taxi-In) When: After landing/off the main runway Whom: Flight Attendant “A” NOTE: Please ask customers to open the air vents and close the window shades upon arrival to ALL destinations during the summer season. FAM 30.25 ARRIVAL ANNOUNCEMENTS – Arrival (Tax-in) FAM 55.50 ARRIVAL AND DEPLANING – Taxi-in Procedures 133  Door Responsibilities A320 A320 DOOR DISARM OBSERVE 1L “A” “C” 1R “C” “A” 2L “B” “D” 2R “D” “B” 1R 2R 1L 2L FAM 55.50 Arrival and Deplaning 135  Door Responsibilities A321 A321 DOOR DISARM OBSERVE 1L “A” “C” 1R “C” “A” 2L “E” n/a 2R “E” n/a 3R “D” n/a 3L “D” n/a 4L “B” n/a 4R “B” n/a FAM 55.50 Arrival and Deplaning 136  Door Responsibilities A321NEO A321NEO DOOR DISARM OBSERVE 1L “A” “C” 1R “C” “A” 3R “E” n/a 3L “E” n/a 4L “B” “D” 4R “D” “B” FAM 55.50 Arrival and Deplaning 137  “All-Call” Flight Attendant "A" will initiate the All-Call function on the interphone once FWD doors are disarmed. Once all Flight Attendant stations have picked up, Flight Attendant “A” will say: This is (Flight Attendant name), 1L & 1R disarmed Each Flight Attendant station will continue in order based on the aircraft type: This is (Flight Attendant name), 2L & 2R disarmed (A320 and A321) This is (Flight Attendant name), 3R & 3L disarmed (A321 and A321NEO) This is (Flight Attendant name), 4L & 4R disarmed (A321 and A321NEO) FAM 30.25 Arrival ANNOUNCEMENTS - Prepare Doors – Gate Arrival 138  Announcements What: Deplaning When: During Deplaning Whom: Flight Attendant “B” FAM 30.25 ARRIVAL ANNOUNCEMENTS - Deplaning 144  Deplaning Procedures Extend farewells to customers, assist as needed. Open overhead bins. Walk zone verifying no passengers onboard. Flight Attendant “A” remains in the FWD galley. Flight Attendant “C” begins cabin clean-up. Flight Attendant “B” remains in AFT galley. Flight Attendants “E” and “D” remain near their jumpseats and begin clean up procedures. FAM 55.50 ARRIVAL AND DEPLANING- Deplaning Procedures 145  Review: Who Makes Which Announcements? General Boarding Flight Attendant “B” Expedited Seating Flight Attendant “B” Cabin Count Flight Attendant “B” Prepare Doors-Gate Departure Flight Attendant “A” Taxi (Safety Demo) Flight Attendant “B” Cabin Lighting Flight Attendant “C” After Takeoff Flight Attendant “A” Service Flight Attendant “A” Initial Descent Flight Attendant “B” Final Descent (Approach) Flight Attendant “B” Prepare Doors-Gate Arrival Flight Attendant “A” Seat Belt Sign On/Off Any Flight Attendant FAM 30.00 ANNOUNCEMENTS 151  Announcements What: Tarmac Delay When: After Captain makes the first TDP announcement Whom: Flight Attendant “A” FAM 30.30 SUPPLEMENTAL ANNOUNCEMENTS -Delay 158  TDP Responsibilities Delay Flight Attendant Flight Deck Timeline Responsibility/Action Responsibility/Action During the Walk through the cabin to Update passengers: delay every monitor conditions and Delay status and cause. 15 mins. assist passengers. Keep Captain advised: Cabin conditions. Passenger demeanor. Passenger complaints. FAM 55.65 IRREGULAR OPERATIONS- Extended Tarmac Delay Program (TDP) 160  TDP Responsibilities, cont. Delay Flight Attendant Flight Deck Timeline Responsibility/Action Responsibility/Action At gate PA must be made every 15 Maintain communication with door mins., prior to door closing with Flight Attendants on open past and before push back. projected time of scheduled Should customer wish to departure/arrival. departure deplane, ensure: Update passengers on o All belongings gathered. delay status/cause every o Coordinate with Captain 15 mins. for transportation when Notify Flight Attendants at remote parking. when departure is imminent. FAM 55.65 IRREGULAR OPERATIONS- Extended Tarmac Delay Program (TDP) 161  TDP Responsibilities, cont. Delay Timeline Flight Attendant Flight Deck Responsibility/Action Responsibility/Action Off gate or A/C is “A” Makes initial TD Coordinate with parked 15 mins. announcement after Flight Attendants to to 59 mins. captain makes first TDP make PA authorizing announcement. the use of PEDs. Seatbelt sign off and PA authorizing customer cabin movement. FAM 55.65 IRREGULAR OPERATIONS- Extended Tarmac Delay Program (TDP) 162  TDP Responsibilities, cont. Delay Flight Attendant Flight Deck Timeline Responsibility/Action Responsibility/Action 1 hour to 1 Coordinate with Captain Coordinate with Flight hour 44 mins. to provide water service Attendants to initiate via tray or hand. (NO water service. CARTS) Confer with dispatch as Make TDP initial necessary for beverage service updates/options. announcement. FAM 55.65 IRREGULAR OPERATIONS- Extended Tarmac Delay Program (TDP) 163  TDP Responsibilities, cont. Delay Timeline Flight Attendant Responsibility/Action 1 hour 45 minutes Coordinate with Captain to offer snack and to 1 hour 59 water service to passengers via tray/hand. minutes Make beverage and snack announcement. “B” will retrieve the TDKs. “A” and “C” will distribute snacks to each starting in FWD cabin working AFT. “B” (“D” and ”E” if applicable) will distribute snack to each customer starting in AFT working FWD. FAM 55.65 IRREGULAR OPERATIONS- Extended Tarmac Delay Program (TDP) 164  TDP Responsibilities, cont. Delay Timeline Flight Deck Responsibility/Action 1 hour 45 minutes. Authorize Flight Attendants to access the to 1 hour 59 TDK. minutes. Authorize water service to accompany snack service. Confer with dispatch as necessary for updates/options. Inform dispatch the TDK was opened. Provide adequate notice to the Flight Attendants to ensure that the service items are stowed prior to A/C movement. FAM 55.65 IRREGULAR OPERATIONS- Extended Tarmac Delay Program (TDP) 165  TDP Responsibilities, cont. Delay Flight Attendant Flight Deck Timeline Responsibility/Action Responsibility/Action 2 hours (3 Continue to walk Confer with dispatch on a hours for Intl through cabin every plan and time to return to ops at U.S. 15 minutes to the gate if takeoff cannot airports) monitor conditions be accomplished within 3 and assist hours(4 hours intl.) passengers. For arrivals, discuss Keep Captain options of using remote advised. parking and bussing customers. FAM 55.65 IRREGULAR OPERATIONS- Extended Tarmac Delay Program (TDP) 166  TDP Responsibilities, cont. Delay Timeline Flight Attendant Flight Deck Responsibility/Action Responsibility/Action No later than 2 Make the TDP Advise ARC of the need hours 30 return to Gate PA. to return to gate/remote minutes (3 hours Complete cabin parking due to long 30 minutes for walk through for onboard delay. Intl ops at U.S. compliance check to Make PA that the airports) ensure cabin ready aircraft will be returning for taxi. to the gate to comply Compliance Check. with DOT regulations. FAM 55.65 IRREGULAR OPERATIONS- Extended Tarmac Delay Program (TDP) 167  TDP Responsibilities, cont. Delay Timeline Flight Attendant Responsibility/Action Up to, but no later Delay at gate with MCD open. than 3 hours (4 hours PA must be made every 15 minutes and for Intl at U.S. prior to closing and before pushback if airports) flight is not cancelled and PAX remain onboard. PAX may deplane, ensure: All belongings gathered. Coordinate with captain for transportation when at remote parking. FAM 55.65 IRREGULAR OPERATIONS- Extended Tarmac Delay Program (TDP) 168  TDP Responsibilities, cont. Delay Timeline Flight Deck Responsibility/Action Up to, but no later Upon gate/remote arrival coordinate with than 3 hours (4 hours station and Flight Attendants to allow for Intl at U.S. passengers off the aircraft. airports) DOT clock stops once passengers have the ability to deplane. NOTE: If flight is a return to gate and has not canceled, ensure Flight Attendant notified passengers of the ability to deplane to reset clock. Notify dispatch PA was made. FAM 55.65 IRREGULAR OPERATIONS- Extended Tarmac Delay Program (TDP) 169