Podcast
Questions and Answers
Who is responsible for coordinating with the Captain to offer snack and water service to passengers during a TDP?
Who is responsible for coordinating with the Captain to offer snack and water service to passengers during a TDP?
- Dispatch
- Flight Attendant A (correct)
- Flight Attendant B
- Flight Deck
When does the Captain authorize the Flight Attendants to access the TDK?
When does the Captain authorize the Flight Attendants to access the TDK?
- Between 1 hour 45 minutes and 1 hour 59 minutes (correct)
- After 1 hour of TDP
- After 2 hours of TDP
- When the TDP is cancelled
During an extended tarmac delay, what is the primary responsibility of the Flight Attendant up to 2 hours (3 hours for international operations at U.S. airports)?
During an extended tarmac delay, what is the primary responsibility of the Flight Attendant up to 2 hours (3 hours for international operations at U.S. airports)?
- Make a public address (PA) every 15 minutes to update passengers on the status of the delay.
- Continue to walk through the cabin every 15 minutes to monitor conditions and assist passengers. (correct)
- Confer with dispatch on a plan and time to return to the gate.
- Advise the Captain on the need to return to the gate due to long onboard delay.
According to FAM 55.65, what is the purpose of the Compliance Check during an extended tarmac delay?
According to FAM 55.65, what is the purpose of the Compliance Check during an extended tarmac delay?
What is the responsibility of Flight Attendant B during snack distribution?
What is the responsibility of Flight Attendant B during snack distribution?
Who is responsible for informing dispatch that the TDK was opened?
Who is responsible for informing dispatch that the TDK was opened?
What is the Captain's primary role during an extended tarmac delay?
What is the Captain's primary role during an extended tarmac delay?
What is the purpose of the Captain providing adequate notice to the Flight Attendants?
What is the purpose of the Captain providing adequate notice to the Flight Attendants?
When must the Flight Attendant make a public address (PA) during an extended tarmac delay?
When must the Flight Attendant make a public address (PA) during an extended tarmac delay?
What is the maximum time allowed for an extended tarmac delay before returning to the gate?
What is the maximum time allowed for an extended tarmac delay before returning to the gate?
When does the Flight Attendant make a beverage and snack announcement?
When does the Flight Attendant make a beverage and snack announcement?
Who is responsible for distributing snacks to each customer starting in FWD cabin working AFT?
Who is responsible for distributing snacks to each customer starting in FWD cabin working AFT?
During an extended tarmac delay, what is the primary concern of the Flight Attendant?
During an extended tarmac delay, what is the primary concern of the Flight Attendant?
What is the purpose of the Flight Attendant confering with dispatch?
What is the purpose of the Flight Attendant confering with dispatch?
What is the purpose of the ARC notification during an extended tarmac delay?
What is the purpose of the ARC notification during an extended tarmac delay?
When must the Flight Attendant complete the cabin walk-through during an extended tarmac delay?
When must the Flight Attendant complete the cabin walk-through during an extended tarmac delay?
Who is responsible for preparing the doors for gate departure?
Who is responsible for preparing the doors for gate departure?
During a tarmac delay, who is responsible for updating the passengers on the delay status and cause?
During a tarmac delay, who is responsible for updating the passengers on the delay status and cause?
Who is responsible for walking through the cabin to monitor conditions and assist passengers during a tarmac delay?
Who is responsible for walking through the cabin to monitor conditions and assist passengers during a tarmac delay?
Who is responsible for keeping the Captain advised of cabin conditions and passenger complaints during a tarmac delay?
Who is responsible for keeping the Captain advised of cabin conditions and passenger complaints during a tarmac delay?
During a tarmac delay, how often should the Flight Attendant walk through the cabin to monitor conditions and assist passengers?
During a tarmac delay, how often should the Flight Attendant walk through the cabin to monitor conditions and assist passengers?
Who is responsible for making the initial TDP announcement during a tarmac delay?
Who is responsible for making the initial TDP announcement during a tarmac delay?
Who is responsible for turning the seat belt sign on and off?
Who is responsible for turning the seat belt sign on and off?
What is the primary purpose of the Flight Attendant's walk through the cabin during a tarmac delay?
What is the primary purpose of the Flight Attendant's walk through the cabin during a tarmac delay?
During the pre-departure announcements, which Flight Attendant is responsible for briefing exit seats at 3L and 3R?
During the pre-departure announcements, which Flight Attendant is responsible for briefing exit seats at 3L and 3R?
After completing the exit seat briefing, what does Flight Attendant D verbally communicate to Flight Attendant E?
After completing the exit seat briefing, what does Flight Attendant D verbally communicate to Flight Attendant E?
Which row and seats are briefed by Flight Attendant E?
Which row and seats are briefed by Flight Attendant E?
What is the next step after Flight Attendant D completes the mid-cabin exit briefing?
What is the next step after Flight Attendant D completes the mid-cabin exit briefing?
On the A321NEO, which row and seats are briefed by Flight Attendant D?
On the A321NEO, which row and seats are briefed by Flight Attendant D?
Who briefs the OWEs (rows 18 and 19) on the A321NEO?
Who briefs the OWEs (rows 18 and 19) on the A321NEO?
What is the purpose of the mid-cabin exit briefing?
What is the purpose of the mid-cabin exit briefing?
What is the result of Flight Attendant E being informed by Flight Attendant D that the mid-cabin exit brief has been completed?
What is the result of Flight Attendant E being informed by Flight Attendant D that the mid-cabin exit brief has been completed?
Which door is disarmed by 'A' on an A320?
Which door is disarmed by 'A' on an A320?
Who initiates the All-Call function on the interphone once FWD doors are disarmed?
Who initiates the All-Call function on the interphone once FWD doors are disarmed?
On an A321NEO, who observes door 1L?
On an A321NEO, who observes door 1L?
On an A321, which door is disarmed by 'E'?
On an A321, which door is disarmed by 'E'?
Who is responsible for disarming door 2R on an A320?
Who is responsible for disarming door 2R on an A320?
On an A320, which door is observed by 'C'?
On an A320, which door is observed by 'C'?
Who is responsible for disarming door 1R on an A321NEO?
Who is responsible for disarming door 1R on an A321NEO?
On an A321, which door is observed by 'B'?
On an A321, which door is observed by 'B'?
Who is responsible for receiving passenger count information from Flight Attendant 'A' during an All-Call?
Who is responsible for receiving passenger count information from Flight Attendant 'A' during an All-Call?
Who arms the 1L door on an A320?
Who arms the 1L door on an A320?
When does Flight Attendant 'A' initiate the All-Call function on the interphone?
When does Flight Attendant 'A' initiate the All-Call function on the interphone?
Who observes the 1R door on an A320?
Who observes the 1R door on an A320?
Who arms the 4L door on an A321NEO?
Who arms the 4L door on an A321NEO?
Who is responsible for verbally confirming the AFT doors during an All-Call?
Who is responsible for verbally confirming the AFT doors during an All-Call?
What phrase will Flight Attendant 'D' use to inform Flight Attendant 'A' that the mid-cabin exit brief has been completed?
What phrase will Flight Attendant 'D' use to inform Flight Attendant 'A' that the mid-cabin exit brief has been completed?
On an A321, who arms the 2L door?
On an A321, who arms the 2L door?
Who is responsible for sharing passenger count information with Flight Attendant 'C' verbally?
Who is responsible for sharing passenger count information with Flight Attendant 'C' verbally?
What information must Flight Attendant 'D' provide to the Loadmaster during the cabin count procedure?
What information must Flight Attendant 'D' provide to the Loadmaster during the cabin count procedure?
Who is responsible for making the cabin count announcement?
Who is responsible for making the cabin count announcement?
When is the 'Prepare Doors-Gate Departure' announcement made?
When is the 'Prepare Doors-Gate Departure' announcement made?
What is the purpose of the cabin count procedure?
What is the purpose of the cabin count procedure?
Who is responsible for conducting the passenger cabin count?
Who is responsible for conducting the passenger cabin count?
What information must be included in the cabin count by age?
What information must be included in the cabin count by age?
When is the cabin count procedure completed?
When is the cabin count procedure completed?
Who is responsible for making the safety demonstration announcements during taxi?
Who is responsible for making the safety demonstration announcements during taxi?
What is the correct order for Flight Attendant stations to report during the pre-departure sequence?
What is the correct order for Flight Attendant stations to report during the pre-departure sequence?
During a cabin compliance check, what is the requirement for handheld electronic devices?
During a cabin compliance check, what is the requirement for handheld electronic devices?
What is the procedure for exit door port hole window shades during taxi?
What is the procedure for exit door port hole window shades during taxi?
On the A321NEO, which Flight Attendant briefs the OWEs (rows 18 and 19)?
On the A321NEO, which Flight Attendant briefs the OWEs (rows 18 and 19)?
What is the primary responsibility of Flight Attendant A during the pre-departure sequence?
What is the primary responsibility of Flight Attendant A during the pre-departure sequence?
During the cabin compliance check, what is the requirement for lavatories?
During the cabin compliance check, what is the requirement for lavatories?
What is the purpose of the safety demonstration during taxi?
What is the purpose of the safety demonstration during taxi?
Flashcards
General Boarding
General Boarding
Flight Attendant "B" is responsible for conducting general boarding procedures.
Expedited Seating
Expedited Seating
Flight Attendant "B" assists passengers with expedited seating.
Cabin Count
Cabin Count
Flight Attendant "B" completes the cabin count to ensure everyone is on board.
Prepare Doors-Gate Departure
Prepare Doors-Gate Departure
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Taxi (Safety Demo)
Taxi (Safety Demo)
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Cabin Lighting
Cabin Lighting
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After Takeoff and Service
After Takeoff and Service
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Initial Descent and Final Descent (Approach)
Initial Descent and Final Descent (Approach)
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Prepare Doors-Gate Arrival
Prepare Doors-Gate Arrival
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Seat Belt Sign On/Off
Seat Belt Sign On/Off
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Tarmac Delay Announcements
Tarmac Delay Announcements
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Monitoring Passengers During Delay
Monitoring Passengers During Delay
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Cabin Conditions Update
Cabin Conditions Update
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Monitoring Passengers During TDP
Monitoring Passengers During TDP
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Return to Gate Plan
Return to Gate Plan
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TDP Cabin Walk-Through
TDP Cabin Walk-Through
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Informing ARC
Informing ARC
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TDP Return to Gate Announcement
TDP Return to Gate Announcement
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TDP Beverage and Snack Service
TDP Beverage and Snack Service
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TDK Authorization
TDK Authorization
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Exit Row Briefing - 3L and 3R
Exit Row Briefing - 3L and 3R
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Exit Row Briefing - 2L and 2R
Exit Row Briefing - 2L and 2R
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A320 Door 1L Disarming
A320 Door 1L Disarming
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A320 Door 1R Observing
A320 Door 1R Observing
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A320 Door 2L Disarming
A320 Door 2L Disarming
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A320 Door 2R Observing
A320 Door 2R Observing
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A321 Door 1R Disarming
A321 Door 1R Disarming
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A321 Door 3L and 3R Disarming
A321 Door 3L and 3R Disarming
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A321 Door 2L and 2R Disarming
A321 Door 2L and 2R Disarming
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Cabin Count Report
Cabin Count Report
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Cabin Count Announcement
Cabin Count Announcement
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Study Notes
General Boarding and Flight Procedures
- General Boarding is conducted by Flight Attendant "B"
- Expedited Seating is also performed by Flight Attendant "B"
- Cabin Count is carried out by Flight Attendant "B"
- Prepare Doors-Gate Departure is done by Flight Attendant "A"
- Taxi (Safety Demo) is conducted by Flight Attendant "B"
- Cabin Lighting is the responsibility of Flight Attendant "C"
- After Takeoff and Service are handled by Flight Attendant "A"
- Initial Descent and Final Descent (Approach) are managed by Flight Attendant "B"
- Prepare Doors-Gate Arrival is done by Flight Attendant "A"
- Seat Belt Sign On/Off can be performed by any Flight Attendant
FAM 30.00 Announcements
- Tarmac Delay announcements are made by Flight Attendant "A" after the Captain's first TDP announcement
FAM 30.30 Supplemental Announcements - Delay
- During the delay, every 15 minutes, Flight Attendant "A" walks through the cabin to monitor conditions and assist passengers
- The Flight Attendant keeps the Captain advised of cabin conditions, passenger demeanor, and passenger complaints
TDP Responsibilities
- Within 2 hours (3 hours for international operations at U.S. airports), the Flight Attendant continues to walk through the cabin every 15 minutes to monitor conditions and assist passengers
- The Flight Attendant keeps the Captain advised of cabin conditions, passenger demeanor, and passenger complaints
- The Captain confers with dispatch on a plan and time to return to the gate if takeoff cannot be accomplished within 3 hours (4 hours for international operations)
Extended Tarmac Delay Program (TDP)
- No later than 2 hours 30 minutes (3 hours 30 minutes for international operations at U.S. airports), the Flight Attendant makes the TDP return to Gate PA and completes a cabin walk-through for compliance check
- The Captain advises ARC of the need to return to the gate/remote parking due to long onboard delay
- The Flight Attendant makes a PA that the aircraft will be returning to the gate to comply with DOT regulations
TDP Responsibilities (continued)
- Up to but no later than 3 hours (4 hours for international operations at U.S. airports), the Flight Attendant makes a PA every 15 minutes and offers snack and water service to passengers via tray/hand
- The Captain confers with dispatch as necessary for updates/options
TDP Beverage and Snack Service
- 1 hour 45 minutes to 1 hour 59 minutes before the scheduled departure time, the Flight Attendant coordinates with the Captain to offer snack and water service to passengers via tray/hand
- The Flight Attendant makes a beverage and snack announcement, and "B" retrieves the TDKs while "A" and "C" distribute snacks to each customer starting in the FWD cabin working AFT
- The Flight Deck authorizes the Flight Attendants to access the TDK and authorizes water service to accompany snack service
Exit Row Briefing
- Flight Attendant "D" briefs exit seats at 3L and 3R (row 27 and seats 26 B & C) and then verbally communicates to Flight Attendant "E": "3L and 3R briefs complete".
- Flight Attendant "E" briefs exit seats at 2L and 2R (Row 13 and seats 10D & E) and informs Flight Attendant "A" via the interphone: "Mid-Cabin briefs Complete"
Door Responsibilities
A320
- 1L: Disarm - "A", Observe - "C"
- 1R: Disarm - "C", Observe - "A"
- 2L: Disarm - "B", Observe - "D"
- 2R: Disarm - "D", Observe - "B"
A321
- 1L: Disarm - "A", Observe - "C"
- 1R: Disarm - "C", Observe - "A"
- 2L: Disarm - "E", Observe - n/a
- 2R: Disarm - "E", Observe - n/a
- 3R: Disarm - "D", Observe - n/a
- 3L: Disarm - "D", Observe - n/a
- 4L: Disarm - "B", Observe - n/a
- 4R: Disarm - "B", Observe - n/a
A321NEO
- 1L: Disarm - "A", Observe - "C"
- 1R: Disarm - "C", Observe - "A"
- 3R: Disarm - "E", Observe - n/a
- 3L: Disarm - "E", Observe - n/a
- 4L: Disarm - "B", Observe - "D"
- 4R: Disarm - "D", Observe - "B"
Passenger Cabin Count Procedure
- Once boarding is complete, Flight Attendant "D" must provide a complete cabin count by age to the Loadmaster.
- The cabin count by age must include adults (13 years and older), children (2-12 years old), and infants (under 2 years old).
Announcements
- What: Cabin Count, When: Prior to Flight Attendant "D" conducting the passenger cabin count, Whom: Flight Attendant "B"
- What: Prepare Doors-Gate Departure, When: After Captain tells Flight Attendant "A" to shut the door, Whom: Flight Attendant "A"
- What: All Call Departure, When: After closing MCD (1L), Whom: "A", "B", "D" & "E"
- What: Airbus (A320, A321, A321NEO) Safety Demo, When: Before takeoff, Whom: Flight Attendant "B"
Procedure for Arming the Slides
- Door Responsibilities A320, A321, and A321NEO
- "All-Call" function on the interphone once FWD doors are armed.
- Each Flight Attendant station will continue in order based on the aircraft type.
Safety Demonstration
- A320, A321, and A321NEO safety demonstration positions
- Safety Demonstration (A320) check:
- Seat belts fastened
- Seat back and tray table in upright and locked position
- Carry-on bags stowed
- Seat back pockets free of personal/service items
- Lavatories vacant and doors closed (FWD only locked)
- Ensure small hand-held electronic devices are secured or stowed
- All exit door port hole window shades must remain open
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