64 Questions
Who is responsible for coordinating with the Captain to offer snack and water service to passengers during a TDP?
Flight Attendant A
When does the Captain authorize the Flight Attendants to access the TDK?
Between 1 hour 45 minutes and 1 hour 59 minutes
During an extended tarmac delay, what is the primary responsibility of the Flight Attendant up to 2 hours (3 hours for international operations at U.S. airports)?
Continue to walk through the cabin every 15 minutes to monitor conditions and assist passengers.
According to FAM 55.65, what is the purpose of the Compliance Check during an extended tarmac delay?
To ensure compliance with DOT regulations.
What is the responsibility of Flight Attendant B during snack distribution?
Distribute snacks to each customer starting in AFT cabin working FWD
Who is responsible for informing dispatch that the TDK was opened?
Captain
What is the Captain's primary role during an extended tarmac delay?
To confer with dispatch on a plan and time to return to the gate.
What is the purpose of the Captain providing adequate notice to the Flight Attendants?
To ensure that the service items are stowed prior to A/C movement
When must the Flight Attendant make a public address (PA) during an extended tarmac delay?
Every 15 minutes, starting from the initial delay.
What is the maximum time allowed for an extended tarmac delay before returning to the gate?
3 hours for domestic operations and 4 hours for international operations at U.S. airports.
When does the Flight Attendant make a beverage and snack announcement?
Between 1 hour 45 minutes and 1 hour 59 minutes
Who is responsible for distributing snacks to each customer starting in FWD cabin working AFT?
Flight Attendant A
During an extended tarmac delay, what is the primary concern of the Flight Attendant?
Passenger comfort and safety.
What is the purpose of the Flight Attendant confering with dispatch?
To request TDP updates/options
What is the purpose of the ARC notification during an extended tarmac delay?
To advise dispatch of the need to return to the gate due to long onboard delay.
When must the Flight Attendant complete the cabin walk-through during an extended tarmac delay?
Before returning to the gate.
Who is responsible for preparing the doors for gate departure?
Flight Attendant 'A'
During a tarmac delay, who is responsible for updating the passengers on the delay status and cause?
Flight Attendant 'A'
Who is responsible for walking through the cabin to monitor conditions and assist passengers during a tarmac delay?
Flight Attendant 'B'
Who is responsible for keeping the Captain advised of cabin conditions and passenger complaints during a tarmac delay?
Flight Attendant 'B'
During a tarmac delay, how often should the Flight Attendant walk through the cabin to monitor conditions and assist passengers?
Every 15 minutes
Who is responsible for making the initial TDP announcement during a tarmac delay?
The Captain
Who is responsible for turning the seat belt sign on and off?
Any Flight Attendant
What is the primary purpose of the Flight Attendant's walk through the cabin during a tarmac delay?
To monitor cabin conditions and assist passengers
During the pre-departure announcements, which Flight Attendant is responsible for briefing exit seats at 3L and 3R?
Flight Attendant D
After completing the exit seat briefing, what does Flight Attendant D verbally communicate to Flight Attendant E?
Mid-cabin exit briefs are complete
Which row and seats are briefed by Flight Attendant E?
Row 13 and seats 10D & E
What is the next step after Flight Attendant D completes the mid-cabin exit briefing?
Flight Attendant E informs Flight Attendant A via interphone
On the A321NEO, which row and seats are briefed by Flight Attendant D?
Row 29 and seats 30 A, B & C
Who briefs the OWEs (rows 18 and 19) on the A321NEO?
Flight Attendant E
What is the purpose of the mid-cabin exit briefing?
To demonstrate safety procedures
What is the result of Flight Attendant E being informed by Flight Attendant D that the mid-cabin exit brief has been completed?
Flight Attendant E informs Flight Attendant A via interphone
Which door is disarmed by 'A' on an A320?
1L
Who initiates the All-Call function on the interphone once FWD doors are disarmed?
Flight Attendant 'A'
On an A321NEO, who observes door 1L?
Flight Attendant 'C'
On an A321, which door is disarmed by 'E'?
3R
Who is responsible for disarming door 2R on an A320?
Flight Attendant 'D'
On an A320, which door is observed by 'C'?
1R
Who is responsible for disarming door 1R on an A321NEO?
Flight Attendant 'C'
On an A321, which door is observed by 'B'?
4R
Who is responsible for receiving passenger count information from Flight Attendant 'A' during an All-Call?
Flight Attendant 'D'
Who arms the 1L door on an A320?
Flight Attendant 'A'
When does Flight Attendant 'A' initiate the All-Call function on the interphone?
Once FWD doors are armed
Who observes the 1R door on an A320?
Flight Attendant 'A'
Who arms the 4L door on an A321NEO?
Flight Attendant 'C'
Who is responsible for verbally confirming the AFT doors during an All-Call?
Flight Attendant 'B'
What phrase will Flight Attendant 'D' use to inform Flight Attendant 'A' that the mid-cabin exit brief has been completed?
Mid-cabin briefs complete
On an A321, who arms the 2L door?
Flight Attendant 'E'
Who is responsible for sharing passenger count information with Flight Attendant 'C' verbally?
Flight Attendant 'A'
What information must Flight Attendant 'D' provide to the Loadmaster during the cabin count procedure?
The number of adults, children, and infants
Who is responsible for making the cabin count announcement?
Flight Attendant 'B'
When is the 'Prepare Doors-Gate Departure' announcement made?
After the Captain tells Flight Attendant 'A' to shut the door
What is the purpose of the cabin count procedure?
To provide a count of passengers by age to the Loadmaster
Who is responsible for conducting the passenger cabin count?
Flight Attendant 'D'
What information must be included in the cabin count by age?
Adults, children, and infants
When is the cabin count procedure completed?
After boarding is complete
Who is responsible for making the safety demonstration announcements during taxi?
Flight Attendant B
What is the correct order for Flight Attendant stations to report during the pre-departure sequence?
1L, 1R, 2L, 2R, 3L, 3R, 4L, 4R
During a cabin compliance check, what is the requirement for handheld electronic devices?
They must be stowed or secured
What is the procedure for exit door port hole window shades during taxi?
They must be open
On the A321NEO, which Flight Attendant briefs the OWEs (rows 18 and 19)?
Flight Attendant D
What is the primary responsibility of Flight Attendant A during the pre-departure sequence?
Reporting 1L and 1R armed
During the cabin compliance check, what is the requirement for lavatories?
They must be vacant and doors closed
What is the purpose of the safety demonstration during taxi?
To demonstrate the use of safety equipment
Study Notes
General Boarding and Flight Procedures
- General Boarding is conducted by Flight Attendant "B"
- Expedited Seating is also performed by Flight Attendant "B"
- Cabin Count is carried out by Flight Attendant "B"
- Prepare Doors-Gate Departure is done by Flight Attendant "A"
- Taxi (Safety Demo) is conducted by Flight Attendant "B"
- Cabin Lighting is the responsibility of Flight Attendant "C"
- After Takeoff and Service are handled by Flight Attendant "A"
- Initial Descent and Final Descent (Approach) are managed by Flight Attendant "B"
- Prepare Doors-Gate Arrival is done by Flight Attendant "A"
- Seat Belt Sign On/Off can be performed by any Flight Attendant
FAM 30.00 Announcements
- Tarmac Delay announcements are made by Flight Attendant "A" after the Captain's first TDP announcement
FAM 30.30 Supplemental Announcements - Delay
- During the delay, every 15 minutes, Flight Attendant "A" walks through the cabin to monitor conditions and assist passengers
- The Flight Attendant keeps the Captain advised of cabin conditions, passenger demeanor, and passenger complaints
TDP Responsibilities
- Within 2 hours (3 hours for international operations at U.S. airports), the Flight Attendant continues to walk through the cabin every 15 minutes to monitor conditions and assist passengers
- The Flight Attendant keeps the Captain advised of cabin conditions, passenger demeanor, and passenger complaints
- The Captain confers with dispatch on a plan and time to return to the gate if takeoff cannot be accomplished within 3 hours (4 hours for international operations)
Extended Tarmac Delay Program (TDP)
- No later than 2 hours 30 minutes (3 hours 30 minutes for international operations at U.S. airports), the Flight Attendant makes the TDP return to Gate PA and completes a cabin walk-through for compliance check
- The Captain advises ARC of the need to return to the gate/remote parking due to long onboard delay
- The Flight Attendant makes a PA that the aircraft will be returning to the gate to comply with DOT regulations
TDP Responsibilities (continued)
- Up to but no later than 3 hours (4 hours for international operations at U.S. airports), the Flight Attendant makes a PA every 15 minutes and offers snack and water service to passengers via tray/hand
- The Captain confers with dispatch as necessary for updates/options
TDP Beverage and Snack Service
- 1 hour 45 minutes to 1 hour 59 minutes before the scheduled departure time, the Flight Attendant coordinates with the Captain to offer snack and water service to passengers via tray/hand
- The Flight Attendant makes a beverage and snack announcement, and "B" retrieves the TDKs while "A" and "C" distribute snacks to each customer starting in the FWD cabin working AFT
- The Flight Deck authorizes the Flight Attendants to access the TDK and authorizes water service to accompany snack service
Exit Row Briefing
- Flight Attendant "D" briefs exit seats at 3L and 3R (row 27 and seats 26 B & C) and then verbally communicates to Flight Attendant "E": "3L and 3R briefs complete".
- Flight Attendant "E" briefs exit seats at 2L and 2R (Row 13 and seats 10D & E) and informs Flight Attendant "A" via the interphone: "Mid-Cabin briefs Complete"
Door Responsibilities
A320
- 1L: Disarm - "A", Observe - "C"
- 1R: Disarm - "C", Observe - "A"
- 2L: Disarm - "B", Observe - "D"
- 2R: Disarm - "D", Observe - "B"
A321
- 1L: Disarm - "A", Observe - "C"
- 1R: Disarm - "C", Observe - "A"
- 2L: Disarm - "E", Observe - n/a
- 2R: Disarm - "E", Observe - n/a
- 3R: Disarm - "D", Observe - n/a
- 3L: Disarm - "D", Observe - n/a
- 4L: Disarm - "B", Observe - n/a
- 4R: Disarm - "B", Observe - n/a
A321NEO
- 1L: Disarm - "A", Observe - "C"
- 1R: Disarm - "C", Observe - "A"
- 3R: Disarm - "E", Observe - n/a
- 3L: Disarm - "E", Observe - n/a
- 4L: Disarm - "B", Observe - "D"
- 4R: Disarm - "D", Observe - "B"
Passenger Cabin Count Procedure
- Once boarding is complete, Flight Attendant "D" must provide a complete cabin count by age to the Loadmaster.
- The cabin count by age must include adults (13 years and older), children (2-12 years old), and infants (under 2 years old).
Announcements
- What: Cabin Count, When: Prior to Flight Attendant "D" conducting the passenger cabin count, Whom: Flight Attendant "B"
- What: Prepare Doors-Gate Departure, When: After Captain tells Flight Attendant "A" to shut the door, Whom: Flight Attendant "A"
- What: All Call Departure, When: After closing MCD (1L), Whom: "A", "B", "D" & "E"
- What: Airbus (A320, A321, A321NEO) Safety Demo, When: Before takeoff, Whom: Flight Attendant "B"
Procedure for Arming the Slides
- Door Responsibilities A320, A321, and A321NEO
- "All-Call" function on the interphone once FWD doors are armed.
- Each Flight Attendant station will continue in order based on the aircraft type.
Safety Demonstration
- A320, A321, and A321NEO safety demonstration positions
- Safety Demonstration (A320) check:
- Seat belts fastened
- Seat back and tray table in upright and locked position
- Carry-on bags stowed
- Seat back pockets free of personal/service items
- Lavatories vacant and doors closed (FWD only locked)
- Ensure small hand-held electronic devices are secured or stowed
- All exit door port hole window shades must remain open
Test your knowledge of flight attendant procedures, including boarding, cabin preparation, safety demos, and in-flight services.
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