Flight Attendant Procedures Quiz
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Questions and Answers

Who is responsible for coordinating with the Captain to offer snack and water service to passengers during a TDP?

  • Dispatch
  • Flight Attendant A (correct)
  • Flight Attendant B
  • Flight Deck

    • When does the Captain authorize the Flight Attendants to access the TDK?

  • Between 1 hour 45 minutes and 1 hour 59 minutes (correct)
  • After 1 hour of TDP
  • After 2 hours of TDP
  • When the TDP is cancelled

    • During an extended tarmac delay, what is the primary responsibility of the Flight Attendant up to 2 hours (3 hours for international operations at U.S. airports)?

  • Make a public address (PA) every 15 minutes to update passengers on the status of the delay.
  • Continue to walk through the cabin every 15 minutes to monitor conditions and assist passengers. (correct)
  • Confer with dispatch on a plan and time to return to the gate.
  • Advise the Captain on the need to return to the gate due to long onboard delay.

    • According to FAM 55.65, what is the purpose of the Compliance Check during an extended tarmac delay?

    <p>To ensure compliance with DOT regulations.</p> Signup and view all the answers

    What is the responsibility of Flight Attendant B during snack distribution?

    <p>Distribute snacks to each customer starting in AFT cabin working FWD</p> Signup and view all the answers

    Who is responsible for informing dispatch that the TDK was opened?

    <p>Captain</p> Signup and view all the answers

    What is the Captain's primary role during an extended tarmac delay?

    <p>To confer with dispatch on a plan and time to return to the gate.</p> Signup and view all the answers

    What is the purpose of the Captain providing adequate notice to the Flight Attendants?

    <p>To ensure that the service items are stowed prior to A/C movement</p> Signup and view all the answers

    When must the Flight Attendant make a public address (PA) during an extended tarmac delay?

    <p>Every 15 minutes, starting from the initial delay.</p> Signup and view all the answers

    What is the maximum time allowed for an extended tarmac delay before returning to the gate?

    <p>3 hours for domestic operations and 4 hours for international operations at U.S. airports.</p> Signup and view all the answers

    When does the Flight Attendant make a beverage and snack announcement?

    <p>Between 1 hour 45 minutes and 1 hour 59 minutes</p> Signup and view all the answers

    Who is responsible for distributing snacks to each customer starting in FWD cabin working AFT?

    <p>Flight Attendant A</p> Signup and view all the answers

    During an extended tarmac delay, what is the primary concern of the Flight Attendant?

    <p>Passenger comfort and safety.</p> Signup and view all the answers

    What is the purpose of the Flight Attendant confering with dispatch?

    <p>To request TDP updates/options</p> Signup and view all the answers

    What is the purpose of the ARC notification during an extended tarmac delay?

    <p>To advise dispatch of the need to return to the gate due to long onboard delay.</p> Signup and view all the answers

    When must the Flight Attendant complete the cabin walk-through during an extended tarmac delay?

    <p>Before returning to the gate.</p> Signup and view all the answers

    Who is responsible for preparing the doors for gate departure?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    During a tarmac delay, who is responsible for updating the passengers on the delay status and cause?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    Who is responsible for walking through the cabin to monitor conditions and assist passengers during a tarmac delay?

    <p>Flight Attendant 'B'</p> Signup and view all the answers

    Who is responsible for keeping the Captain advised of cabin conditions and passenger complaints during a tarmac delay?

    <p>Flight Attendant 'B'</p> Signup and view all the answers

    During a tarmac delay, how often should the Flight Attendant walk through the cabin to monitor conditions and assist passengers?

    <p>Every 15 minutes</p> Signup and view all the answers

    Who is responsible for making the initial TDP announcement during a tarmac delay?

    <p>The Captain</p> Signup and view all the answers

    Who is responsible for turning the seat belt sign on and off?

    <p>Any Flight Attendant</p> Signup and view all the answers

    What is the primary purpose of the Flight Attendant's walk through the cabin during a tarmac delay?

    <p>To monitor cabin conditions and assist passengers</p> Signup and view all the answers

    During the pre-departure announcements, which Flight Attendant is responsible for briefing exit seats at 3L and 3R?

    <p>Flight Attendant D</p> Signup and view all the answers

    After completing the exit seat briefing, what does Flight Attendant D verbally communicate to Flight Attendant E?

    <p>Mid-cabin exit briefs are complete</p> Signup and view all the answers

    Which row and seats are briefed by Flight Attendant E?

    <p>Row 13 and seats 10D &amp; E</p> Signup and view all the answers

    What is the next step after Flight Attendant D completes the mid-cabin exit briefing?

    <p>Flight Attendant E informs Flight Attendant A via interphone</p> Signup and view all the answers

    On the A321NEO, which row and seats are briefed by Flight Attendant D?

    <p>Row 29 and seats 30 A, B &amp; C</p> Signup and view all the answers

    Who briefs the OWEs (rows 18 and 19) on the A321NEO?

    <p>Flight Attendant E</p> Signup and view all the answers

    What is the purpose of the mid-cabin exit briefing?

    <p>To demonstrate safety procedures</p> Signup and view all the answers

    What is the result of Flight Attendant E being informed by Flight Attendant D that the mid-cabin exit brief has been completed?

    <p>Flight Attendant E informs Flight Attendant A via interphone</p> Signup and view all the answers

    Which door is disarmed by 'A' on an A320?

    <p>1L</p> Signup and view all the answers

    Who initiates the All-Call function on the interphone once FWD doors are disarmed?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    On an A321NEO, who observes door 1L?

    <p>Flight Attendant 'C'</p> Signup and view all the answers

    On an A321, which door is disarmed by 'E'?

    <p>3R</p> Signup and view all the answers

    Who is responsible for disarming door 2R on an A320?

    <p>Flight Attendant 'D'</p> Signup and view all the answers

    On an A320, which door is observed by 'C'?

    <p>1R</p> Signup and view all the answers

    Who is responsible for disarming door 1R on an A321NEO?

    <p>Flight Attendant 'C'</p> Signup and view all the answers

    On an A321, which door is observed by 'B'?

    <p>4R</p> Signup and view all the answers

    Who is responsible for receiving passenger count information from Flight Attendant 'A' during an All-Call?

    <p>Flight Attendant 'D'</p> Signup and view all the answers

    Who arms the 1L door on an A320?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    When does Flight Attendant 'A' initiate the All-Call function on the interphone?

    <p>Once FWD doors are armed</p> Signup and view all the answers

    Who observes the 1R door on an A320?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    Who arms the 4L door on an A321NEO?

    <p>Flight Attendant 'C'</p> Signup and view all the answers

    Who is responsible for verbally confirming the AFT doors during an All-Call?

    <p>Flight Attendant 'B'</p> Signup and view all the answers

    What phrase will Flight Attendant 'D' use to inform Flight Attendant 'A' that the mid-cabin exit brief has been completed?

    <p>Mid-cabin briefs complete</p> Signup and view all the answers

    On an A321, who arms the 2L door?

    <p>Flight Attendant 'E'</p> Signup and view all the answers

    Who is responsible for sharing passenger count information with Flight Attendant 'C' verbally?

    <p>Flight Attendant 'A'</p> Signup and view all the answers

    What information must Flight Attendant 'D' provide to the Loadmaster during the cabin count procedure?

    <p>The number of adults, children, and infants</p> Signup and view all the answers

    Who is responsible for making the cabin count announcement?

    <p>Flight Attendant 'B'</p> Signup and view all the answers

    When is the 'Prepare Doors-Gate Departure' announcement made?

    <p>After the Captain tells Flight Attendant 'A' to shut the door</p> Signup and view all the answers

    What is the purpose of the cabin count procedure?

    <p>To provide a count of passengers by age to the Loadmaster</p> Signup and view all the answers

    Who is responsible for conducting the passenger cabin count?

    <p>Flight Attendant 'D'</p> Signup and view all the answers

    What information must be included in the cabin count by age?

    <p>Adults, children, and infants</p> Signup and view all the answers

    When is the cabin count procedure completed?

    <p>After boarding is complete</p> Signup and view all the answers

    Who is responsible for making the safety demonstration announcements during taxi?

    <p>Flight Attendant B</p> Signup and view all the answers

    What is the correct order for Flight Attendant stations to report during the pre-departure sequence?

    <p>1L, 1R, 2L, 2R, 3L, 3R, 4L, 4R</p> Signup and view all the answers

    During a cabin compliance check, what is the requirement for handheld electronic devices?

    <p>They must be stowed or secured</p> Signup and view all the answers

    What is the procedure for exit door port hole window shades during taxi?

    <p>They must be open</p> Signup and view all the answers

    On the A321NEO, which Flight Attendant briefs the OWEs (rows 18 and 19)?

    <p>Flight Attendant D</p> Signup and view all the answers

    What is the primary responsibility of Flight Attendant A during the pre-departure sequence?

    <p>Reporting 1L and 1R armed</p> Signup and view all the answers

    During the cabin compliance check, what is the requirement for lavatories?

    <p>They must be vacant and doors closed</p> Signup and view all the answers

    What is the purpose of the safety demonstration during taxi?

    <p>To demonstrate the use of safety equipment</p> Signup and view all the answers

    Study Notes

    General Boarding and Flight Procedures

    • General Boarding is conducted by Flight Attendant "B"
    • Expedited Seating is also performed by Flight Attendant "B"
    • Cabin Count is carried out by Flight Attendant "B"
    • Prepare Doors-Gate Departure is done by Flight Attendant "A"
    • Taxi (Safety Demo) is conducted by Flight Attendant "B"
    • Cabin Lighting is the responsibility of Flight Attendant "C"
    • After Takeoff and Service are handled by Flight Attendant "A"
    • Initial Descent and Final Descent (Approach) are managed by Flight Attendant "B"
    • Prepare Doors-Gate Arrival is done by Flight Attendant "A"
    • Seat Belt Sign On/Off can be performed by any Flight Attendant

    FAM 30.00 Announcements

    • Tarmac Delay announcements are made by Flight Attendant "A" after the Captain's first TDP announcement

    FAM 30.30 Supplemental Announcements - Delay

    • During the delay, every 15 minutes, Flight Attendant "A" walks through the cabin to monitor conditions and assist passengers
    • The Flight Attendant keeps the Captain advised of cabin conditions, passenger demeanor, and passenger complaints

    TDP Responsibilities

    • Within 2 hours (3 hours for international operations at U.S. airports), the Flight Attendant continues to walk through the cabin every 15 minutes to monitor conditions and assist passengers
    • The Flight Attendant keeps the Captain advised of cabin conditions, passenger demeanor, and passenger complaints
    • The Captain confers with dispatch on a plan and time to return to the gate if takeoff cannot be accomplished within 3 hours (4 hours for international operations)

    Extended Tarmac Delay Program (TDP)

    • No later than 2 hours 30 minutes (3 hours 30 minutes for international operations at U.S. airports), the Flight Attendant makes the TDP return to Gate PA and completes a cabin walk-through for compliance check
    • The Captain advises ARC of the need to return to the gate/remote parking due to long onboard delay
    • The Flight Attendant makes a PA that the aircraft will be returning to the gate to comply with DOT regulations

    TDP Responsibilities (continued)

    • Up to but no later than 3 hours (4 hours for international operations at U.S. airports), the Flight Attendant makes a PA every 15 minutes and offers snack and water service to passengers via tray/hand
    • The Captain confers with dispatch as necessary for updates/options

    TDP Beverage and Snack Service

    • 1 hour 45 minutes to 1 hour 59 minutes before the scheduled departure time, the Flight Attendant coordinates with the Captain to offer snack and water service to passengers via tray/hand
    • The Flight Attendant makes a beverage and snack announcement, and "B" retrieves the TDKs while "A" and "C" distribute snacks to each customer starting in the FWD cabin working AFT
    • The Flight Deck authorizes the Flight Attendants to access the TDK and authorizes water service to accompany snack service

    Exit Row Briefing

    • Flight Attendant "D" briefs exit seats at 3L and 3R (row 27 and seats 26 B & C) and then verbally communicates to Flight Attendant "E": "3L and 3R briefs complete".
    • Flight Attendant "E" briefs exit seats at 2L and 2R (Row 13 and seats 10D & E) and informs Flight Attendant "A" via the interphone: "Mid-Cabin briefs Complete"

    Door Responsibilities

    A320

    • 1L: Disarm - "A", Observe - "C"
    • 1R: Disarm - "C", Observe - "A"
    • 2L: Disarm - "B", Observe - "D"
    • 2R: Disarm - "D", Observe - "B"

    A321

    • 1L: Disarm - "A", Observe - "C"
    • 1R: Disarm - "C", Observe - "A"
    • 2L: Disarm - "E", Observe - n/a
    • 2R: Disarm - "E", Observe - n/a
    • 3R: Disarm - "D", Observe - n/a
    • 3L: Disarm - "D", Observe - n/a
    • 4L: Disarm - "B", Observe - n/a
    • 4R: Disarm - "B", Observe - n/a

    A321NEO

    • 1L: Disarm - "A", Observe - "C"
    • 1R: Disarm - "C", Observe - "A"
    • 3R: Disarm - "E", Observe - n/a
    • 3L: Disarm - "E", Observe - n/a
    • 4L: Disarm - "B", Observe - "D"
    • 4R: Disarm - "D", Observe - "B"

    Passenger Cabin Count Procedure

    • Once boarding is complete, Flight Attendant "D" must provide a complete cabin count by age to the Loadmaster.
    • The cabin count by age must include adults (13 years and older), children (2-12 years old), and infants (under 2 years old).

    Announcements

    • What: Cabin Count, When: Prior to Flight Attendant "D" conducting the passenger cabin count, Whom: Flight Attendant "B"
    • What: Prepare Doors-Gate Departure, When: After Captain tells Flight Attendant "A" to shut the door, Whom: Flight Attendant "A"
    • What: All Call Departure, When: After closing MCD (1L), Whom: "A", "B", "D" & "E"
    • What: Airbus (A320, A321, A321NEO) Safety Demo, When: Before takeoff, Whom: Flight Attendant "B"

    Procedure for Arming the Slides

    • Door Responsibilities A320, A321, and A321NEO
    • "All-Call" function on the interphone once FWD doors are armed.
    • Each Flight Attendant station will continue in order based on the aircraft type.

    Safety Demonstration

    • A320, A321, and A321NEO safety demonstration positions
    • Safety Demonstration (A320) check:
      • Seat belts fastened
      • Seat back and tray table in upright and locked position
      • Carry-on bags stowed
      • Seat back pockets free of personal/service items
      • Lavatories vacant and doors closed (FWD only locked)
      • Ensure small hand-held electronic devices are secured or stowed
      • All exit door port hole window shades must remain open

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