Emotional Intelligence Lesson Presentation PDF

Emotional Intelligence and social skills ENSAH- Professional Communication and Soft Skills What comes to your mind when you hear 'Emotional intelligence'? Discuss.  EI is the ability to notice, identify, understand and manage our own feelings and the emotions of others. It...

Emotional Intelligence and social skills ENSAH- Professional Communication and Soft Skills What comes to your mind when you hear 'Emotional intelligence'? Discuss.  EI is the ability to notice, identify, understand and manage our own feelings and the emotions of others. It incorporates self- control, social skills, relationships, communication, and influencing or motivating other people. (it's a softskill) EI needs these four conditions: Self-awareness: Social awareness: Being able to recognize the Being able to understand the ways in which your emotions social surroundings, reading impact your behavior and how the feelings of other people you interact with other people. there. Self-management: Relationship management: Taking charge of your The ability to communicate emotions, and the reactions effectively, bond with people that can result from the and interact well, so as to emotions elicit the best from people. What are the soft skills that can be included in Emotional intelligence?  SOFT SKILLS VS SOCIAL SKILLS SOFT SKILLS ARE SOCIAL SKILLS ARE CHARACTER TRAITS AND INTERPERSONAL SKILLS INTERPERSONAL SKILLS THAT CHARACTERIZE A THAT CHARACTERIZE A PERSON'S ABILITY TO PERSON'S RELATIONSHIPS SOCIALIZE WITH OTHER WITH OTHER PEOPLE WITHIN PEOPLE WITHIN ANY A SPECIFIC CONTEXT. CONTEXT Soft skills Communication Teamwork Problem-solving Time management Critical thinking Decision-making Organizational Stress management Adaptability Conflict management Leadership Creativity Resourcefulness Persuasion Openness to criticism Social skills 'Effective' Communication Conflict resolution Active Listening Empathy Relationship management Respect HOW DO WE USE SOCIAL SKILLS? Communication Verbal Communication: Even if you are a shy introvert who prefers to work independently, there are ways to improve your verbal communication skills so that you can more easily cultivate rapport with others. Practice makes perfect, and so take the time to actively practice these communications skills for workplace success: active listening, clarity and conciseness, confidence, empathy, friendliness, open-mindedness, giving and soliciting feedback, confidence, respectfulness, and non-verbal (body language, tone of voice, eye contact) communication. Communication In a group interview, shift eye contact to the various speakers. Introduce yourself with a smile and a firm Non-Verbal Communication: handshake. Be sure that your palms are dry. Avoid slouching. Sit with your back straight up Listen carefully, and do not interrupt. against the chair or lean slightly forward to convey Maintain open arms—folded arms can convey engagement. defensiveness. Steer clear of smiles or laughter when messages are Modulate your vocal tone to express excitement serious. and punctuate key points. Display some animation with your hands and facial Nod to demonstrate understanding. expressions to project a dynamic presence. (But Observe the reaction of others to your statements. avoid talking with your hands excessively, which Read the nonverbal signals of others. Provide can appear unprofessional and unpolished.) clarification if they look confused, and wrap up if Don’t bring your phone, a drink, or anything else they have heard enough. that could distract you during an interview or Avoid looking at the clock, your phone, or meeting. displaying any other signs of disinterest. Eliminate fidgeting and shaking of limbs. Show that you’re interested in what the interviewer Establish frequent but not continuous or piercing is telling you. eye contact with interviewers. Stay calm even when you’re nervous. Focus on the conversation. Steer clear of monotone delivery. Wait until the person is done talking to respond. Conflict Resolution 1- Recognition by the parties involved that a problem exists. 2- Mutual agreement to address the issue and find some resolution. 3- An effort to understand the perspective and concerns of the opposing individual or group. 4- Identifying changes in attitude, behavior, and approaches to work by both sides that will lessen negative feelings. 5- Recognizing triggers to episodes of conflict. 6- Interventions by third parties such as Human Resources representatives or higher-level managers to mediate. 7- A willingness by one or both parties to compromise. 8- Agreement on a plan to address differences. 9- Monitoring the impact of any agreements for change. 10- Learning from the mistakes that were made to make better choices. Active listening Building trust and establishing rapport: “Tell me what I can do to help.” “I was really impressed to read on your website how you donate 5% of each sale to charity.” Demonstrating concern: “I'm eager to help; I know you're going through some tough challenges.” “I know how hard a corporate restructuring can be. How is staff morale at this point?” Paraphrasing: “So, you're saying that the uncertainty about who will be your new supervisor is creating stress for you.” “So, you think that we need to build up our social media marketing efforts.” Brief verbal affirmation: “I understand that you'd like more frequent feedback about your performance.” “Thank you. I appreciate your time in speaking to me.” Asking open-ended questions: “I can see that John's criticism was very upsetting to you. Which aspect of his critique was most disturbing?” “It’s clear that the current situation is intolerable for you. What changes would you like to see?” Asking specific questions: “How long do you expect your hiring process to last?” “What is your average rate of staff turnover?” Waiting to disclose your opinion: “Tell me more about your proposal to reorganize the department.” “Can you please provide some history for me regarding your relationship with your former business partner?” Disclosing similar situations: “I was also conflicted about returning to work after the birth of my son.” “I had the responsibility of terminating some of my personnel, due to downsizing, over the last two years. Even if it’s necessary, it never gets easier.” Empathy To use empathy effectively, you need to put aside your own viewpoint and see things from the other person's perspective. Then, you can recognize behavior that appears at first sight to be over emotional, stubborn, or unreasonable as simply a reaction based on a person's prior knowledge and experiences Relationship management Relationship management is the ability to maintain healthy relationships and build key connections. For example, if you have a job in customer service, you might be responsible for nurturing the relationship between your company and a specific set of clients. Executives at organizations manage partnerships with stakeholders and investors. This social skill allows professional relationships to flourish and all parties involved can benefit. R.E.S.P.E.C.T 1. Listen to understand. Give the speaker your full attention, use nonverbal cues, and avoid interrupting others. 2. Keep your promises. Show others we value them by being reliable and following through on commitments. 3. Be encouraging. Show each other that we care about their ideas, contributions, and success. 4. Connect with others. Acknowledge others, smile, and be courteous. 5. Express gratitude. Give thanks and recognition to others. 6. Share information. Be sure everyone has the information they need to do their job and to feel trusted and included. 7. Speak up. Nurture an environment where everyone can raise issues of physical, mental, and emotional safety. 8. Walk in their shoes. Empathize and understand the point of view of others, be considerate of their time, and ask before assuming. 9. Grow and develop. Share knowledge, seek feedback, and commit to learning. 10. Be a team player. Nurture an environment where help is happily offered, asked for and received, priorities are clearly communicated, and workloads are leveled. How can you use EI?  1. Recognize your feelings. Observe your emotions as you experience them and identify them for what they are — anger, hurt, jealousy, happiness. Or, if you can't find a single word, describe them. For example, it could be a "sick-in-the-gut feeling" or "bubbling and high-energy." Although these experiences are personal and subjective, naming them enables you to see them as things separate from you, not integral or attached to you. Recognize what they mean to you and how they affect you, your mood, and your behavior. When you recognize what it is you're facing, this detachment helps you to control your feelings and manage them better instead of them controlling you! Marc Brackett's mood meter is a great tool to assist. 2. Assess yourself. Do half a SWOT analysis on yourself. Make a list of your strengths and weaknesses. Be realistic — not too harsh or too imaginative. Identifying your strengths and weaknesses gives you a reminder to put your skills and qualities to good use; identify ways in which you need development and how to improve. You can also do this activity with your staff or team members to identify how best to develop and optimize their performance. Knowing your own weaknesses and others' strengths enables you to delegate appropriately, too.  3. Use mindfulness. This means developing the practice of being wholly present in the moment and aware of everything around us and in us, including the environment, physical sensations, our thoughts, and our feelings for certain periods of time. Studies have shown that mindfulness is clearly linked to improvement in leaders — both in their professional and personal capacities.  4. Listen with tolerance, compassion, and empathy. Instead of expressing your own emotional needs through your own feelings and their enactment, imagine how other people might feel and identify their emotions. This can help you to empathize with them and give an appropriate response to them and their needs. Attune yourself to the emotions of others, and you can respond in the most appropriate way to any circumstance — whether it's reassuring a staff member who is wary of a certain assignment, motivating someone who missed out on a promotion, or enthusing a large audience. Empathetic leaders listen carefully, are approachable, and recognize an underlying emotion, so their staff feels acknowledged and understood.  5. Be curious and encouraging. Show an interest in your team members' hopes, dreams, and goals. Help them to realize them and to succeed. Support them in acknowledging their own stresses, challenges, and barriers and help them discover ways to address them, find solutions, and act.  6. Practice social awareness. Notice your environment and context, socially and organizationally. Leaders consistently interact with others, so social awareness is essential to recognizing their moods, states, and feelings — from the expression on their face to their body language to what they say and what they do. Organizationally, be aware of strategies, decisions priorities, politics, and trends and communicate them. Be aware of people's needs and know how to provide for them. EI encourages compassion globally and helps to develop our connections with one another. Develop your EI now, and I believe you will have the skills and ability to holistically succeed in all aspects of work and life — even in these turbulent times.  Answer the following questions 01 02 03 04 how social are what are some what are some Do you feel like you? social skills social skills you're you have? you need to Emotionally work on? intelligent? Thank you