Effective Communication and Conflict Resolution

A process for addressing disagreements and finding solutions.

Both parties agree to address a problem and find a resolution.

Paying close attention to what others are saying and trying to understand their perspectives.

Establishing a connection and trust with another person or group.

Understanding and sharing the feelings of another person.

Making concessions to reach a mutually agreeable solution.

Questions that encourage detailed answers and explanations.

Involving a neutral person or group to mediate a conflict.

Using body language, tone of voice, and eye contact to communicate effectively during interviews.

Maintaining appropriate eye contact to show engagement and sincerity with the interviewer.

Giving a firm, confident handshake during introductions to project a positive first impression.

Paying close attention and showing engagement while listening to various speakers, without interrupting.

Keeping phones, drinks, and other distractions away to focus on the interview.

The skill of maintaining healthy relationships and building connections, crucial for positive interactions in professional and personal settings.

The ability to understand and manage your own emotions and recognize the emotions of others to enhance interactions and improve outcomes.

Identifying and naming your feelings—like anger, sadness, or happiness—to separate them from yourself and better manage them. Describing feelings can be just as effective!

Evaluating your own emotional state and understanding how your feelings impact your behavior and those around you.

Taking steps to manage your emotional reactions effectively and promote healthy interactions. It involves understanding your emotions and others'

A person's past learning and experiences forming the basis for how they react to situations.

Showing consideration and understanding to others, focusing on active listening, integrity, and encouragement to create a positive environment.

Developing strong connections with people based on trust, communication, and mutual understanding.