Kish Airlines Operations Manual CCM PDF

Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Rev.:00 Date:JUN.2019 CHAPTER ZERO ADMINISTRATION AND CONTROL OF MANUAL ...

Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Rev.:00 Date:JUN.2019 CHAPTER ZERO ADMINISTRATION AND CONTROL OF MANUAL  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:1 Rev.:06 DOCUMENT APPROVAL PAGE Date:APR.2022 KISH AIR DOCUMENT APPROVAL PAGE: DOCUMENT NAME LAST ISSUE NUMBER LAST ISSUE DATE CCM 04 JUN.2019 DISTRIBUTION DATE EFFECTIVE DATE REVISION NO. REVISION DATE 09.APR.2022 09.APR.2022 06 APR.2022 SIGNATURE / TITLE POSITION HOLDER DATE STAMP PREPAIRED BY : CABIN CHIEF INS/FP: INSTROCTOR M.TANHAEI CHECKED AND INS/FP: REVIEWED BY:FLT H.KANANIZADE SERVICE MANAGER VERIFIED BY:DMD CAPT : FLT OPERATION M. JAHANI APPROVED BY:ACCOUNTABLE MR A.ASNAVANDI MANAGER  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:2 Rev.:06 RECORD OF REVISIONS Date:APR.2022 0.1 RECORD OF REVISIONS Upon receipt of revisions, insert the revised pages in this manual and enter the revision number, Revision date, insertion date and the name of the person incorporating the revision. Revision No Revision Date Insertion Date Inserted by 00 JUN.2019 JUN.2019 SHAHRYARI 01 AUG.2019 AUG.2019 SHAHRYARI 02 APR.2020 APR.2020 SHAHRYARI 03 MAY.2020 MAY.2020 SHAHRYARI 04 SEP.2020 SEP.2020 SHAHRYARI 05 MAY.2021 MAY.2021 ESMAEILI 06 APR.2022 APR.2022 ESMAEILI  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:3 Rev.:06 CCM REVIEW PAGE Date:APR.2022 REVIEW DATE REVIEWD BY JUN.2019 MESHKAT MAY.2021 MESHKAT APR.2022 KANANIZADEH  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:4 Rev.:06 LIST OF EFFECTIVE PAGE Date:APR.2022 0.2 LIST OF EFFECTIVE PAGES Page Rev Date Page Rev Date Chapter 0:Content APP-1 - - 1 06 APR.2022 2 06 APR.2022 3 06 APR.2022 4 06 APR.2022 5 01 AUG.2019 6 01 AUG.2019 7 00 JUN.2019 8 01 AUG.2019 9 04 SEP.2020 10 04 SEP.2020 11 02 APR.2020 12 04 SEP.2020 13 00 JUN.2019 14 00 JUN.2019 15 00 JUN.2019 16 00 JUN.2019 17 00 JUN.2019 18 00 JUN.2019 19 00 JUN.2019 20 01 AUG.2019 21 03 MAY.2020 22 03 MAY.2020 23 00 JUN.2019 24 00 JUN.2019 25 00 JUN.2019 26 00 JUN.2019 27 00 JUN.2019 28 00 JUN.2019 29 00 JUN.2019 30 00 JUN.2019 31 00 JUN.2019 32 00 JUN.2019 33 01 AUG.2019 34 01 AUG.2019 35 01 AUG.2019  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:5 Rev.:06 LIST OF EFFECTIVE PAGE Date: APR.2022 Page Rev Date Page Rev Date Chapter 1: ADMINISTRATION AND CONTROL OF MANUAL 1 01 AUG.2019 2 01 AUG.2019 3 06 APR.2022 4 06 APR.2022 5 01 AUG.2019 6 00 JUN.2019 7 00 JUN.2019 8 01 AUG.2019 9 01 AUG.2019 10 00 JUN.2019 11 00 JUN.2019 12 00 JUN.2019 13 01 AUG.2019 14 00 JUN.2019 15 00 JUN.2019 16 00 JUN.2019 17 00 JUN.2019 18 00 JUN.2019 19 00 JUN.2019 20 00 JUN.2019 21 01 AUG.2019 22 01 AUG.2019 23 01 AUG.2019 24 01 AUG.2019 25 01 AUG.2019 26 01 AUG.2019 27 01 AUG.2019 28 01 AUG.2019 29 00 JUN.2019 30 00 JUN.2019 31 01 AUG.2019 32 01 AUG.2019  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:6 Rev.:06 LIST OF EFFECTIVE PAGE Date:APR.2022 Page Rev Date Page Rev Date Chapter 2: SAFETY PROCEDURE 1 00 JUN.2019 42 00 JUN.2019 2 00 JUN.2019 43 00 JUN.2019 3 00 JUN.2019 44 00 JUN.2019 4 00 JUN.2019 45 00 JUN.2019 5 00 JUN.2019 46 00 JUN.2019 6 00 JUN.2019 47 00 JUN.2019 7 00 JUN.2019 48 00 JUN.2019 8 00 JUN.2019 49 00 JUN.2019 9 00 JUN.2019 50 00 JUN.2019 10 00 JUN.2019 51 01 AUG.2019 11 00 JUN.2019 52 00 JUN.2019 12 00 JUN.2019 53 00 JUN.2019 13 01 AUG.2019 54 00 JUN.2019 14 00 JUN.2019 55 00 JUN.2019 15 00 JUN.2019 56 00 JUN.2019 16 00 JUN.2019 57 00 JUN.2019 17 00 JUN.2019 58 00 JUN.2019 18 00 JUN.2019 19 00 JUN.2019 20 00 JUN.2019 21 00 JUN.2019 22 00 JUN.2019 23 00 JUN.2019 24 00 JUN.2019 25 00 JUN.2019 26 00 JUN.2019 27 00 JUN.2019 28 00 JUN.2019 29 00 JUN.2019 30 06 APR.2022 31 00 JUN.2019 32 00 JUN.2019 33 00 JUN.2019 34 00 JUN.2019 35 00 JUN.2019 36 00 JUN.2019 37 00 JUN.2019 38 00 JUN.2019 39 00 JUN.2019 40 00 JUN.2019 41 00 JUN.2019 42 00 JUN.2019  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:7 Rev.:00 LIST OF EFFECTIVE PAGE Date:JUN.2019 Page Rev Date Page Rev Date Chapter 3: SAFETY AND EMERGENCY EQUIPMENT 1 00 JUN.2019 38 00 JUN.2019 2 00 JUN.2019 3 00 JUN.2019 4 00 JUN.2019 5 00 JUN.2019 6 00 JUN.2019 7 00 JUN.2019 8 00 JUN.2019 9 00 JUN.2019 10 00 JUN.2019 11 00 JUN.2019 12 00 JUN.2019 13 00 JUN.2019 14 00 JUN.2019 15 00 JUN.2019 16 00 JUN.2019 17 00 JUN.2019 18 00 JUN.2019 19 00 JUN.2019 20 00 JUN.2019 21 00 JUN.2019 22 00 JUN.2019 23 00 JUN.2019 24 00 JUN.2019 25 00 JUN.2019 26 00 JUN.2019 27 00 JUN.2019 28 00 JUN.2019 29 00 JUN.2019 30 00 JUN.2019 31 00 JUN.2019 32 00 JUN.2019 33 00 JUN.2019 34 00 JUN.2019 35 00 JUN.2019 36 00 JUN.2019 37 00 JUN.2019  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:8 Rev.:01 LIST OF EFFECTIVE PAGE Date:AUG.2019 Page Rev Date Page Rev Date Chapter 4: EMERGENCY PROCEDURES 1 00 JUN.2019 2 00 JUN.2019 3 00 JUN.2019 4 00 JUN.2019 5 00 JUN.2019 6 00 JUN.2019 7 00 JUN.2019 8 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JUN.2019 7 00 JUN.2019 8 00 JUN.2019 9 00 JUN.2019 10 00 JUN.2019 11 00 JUN.2019 12 00 JUN.2019 13 00 JUN.2019 14 00 JUN.2019  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:16 Rev.:00 LIST OF EFFECTIVE PAGE Date:JUN.2019 Page Rev Date Page Rev Date Chapter 9: SECURITY PROCEDURES 1 00 JUN.2019 2 00 JUN.2019 3 00 JUN.2019 4 00 JUN.2019 5 00 JUN.2019 6 00 JUN.2019 7 00 JUN.2019 8 00 JUN.2019 9 00 JUN.2019 10 00 JUN.2019 11 00 JUN.2019 12 00 JUN.2019 13 00 JUN.2019 14 00 JUN.2019 15 00 JUN.2019 16 00 JUN.2019 17 00 JUN.2019 18 00 JUN.2019 19 00 JUN.2019  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:17 Rev.:00 LIST OF EFFECTIVE PAGE Date:JUN.2019 Page Rev Date Page Rev Date Chapter 10 : Safety management system 1 00 JUN.2019 2 00 JUN.2019 3 00 JUN.2019 4 00 JUN.2019 5 00 JUN.2019 6 00 JUN.2019 7 00 JUN.2019 8 00 JUN.2019 9 00 JUN.2019 10 00 JUN.2019 11 00 JUN.2019 12 00 JUN.2019 13 00 JUN.2019 14 00 JUN.2019 15 00 JUN.2019 16 00 JUN.2019 17 00 JUN.2019 18 00 JUN.2019 19 00 JUN.2019 20 00 JUN.2019  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF Chapt: 0 Page:18 Rev.:00 MANUAL LIST OF EFFECTIVE PAGE Date:JUN.2019 Page Rev Date Page Rev Date Appendix A: ANNOUNCEMENT 1 00 JUN.2019 2 00 JUN.2019 3 00 JUN.2019 4 00 JUN.2019 5 00 JUN.2019 6 00 JUN.2019 7 00 JUN.2019 8 00 JUN.2019 9 00 JUN.2019 10 00 JUN.2019 11 00 JUN.2019 12 00 JUN.2019 13 00 JUN.2019 14 00 JUN.2019 15 00 JUN.2019 16 00 JUN.2019 17 00 JUN.2019 18 00 JUN.2019 19 00 JUN.2019 20 00 JUN.2019 21 00 JUN.2019 22 00 JUN.2019 23 00 JUN.2019 24 00 JUN.2019 25 00 JUN.2019 26 00 JUN.2019 27 00 JUN.2019 28 00 JUN.2019 29 00 JUN.2019 30 00 JUN.2019 31 00 JUN.2019 32 00 JUN.2019 33 00 JUN.2019 34 00 JUN.2019 35 00 JUN.2019 36 00 JUN.2019  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:19 Rev.:00 LIST OF EFFECTIVE PAGE Date:JUN.2019 Page Rev Date Page Rev Date Appendix B: Time limitation 1 00 JUN.2019 2 00 JUN.2019 3 00 JUN.2019 4 00 JUN.2019 5 00 JUN.2019 6 00 JUN.2019 7 00 JUN.2019 8 00 JUN.2019 9 00 JUN.2019 10 00 JUN.2019 11 00 JUN.2019 12 00 JUN.2019 13 00 JUN.2019 14 00 JUN.2019 15 00 JUN.2019 16 00 JUN.2019 17 00 JUN.2019 18 00 JUN.2019 19 00 JUN.2019 20 00 JUN.2019 21 00 JUN.2019 22 00 JUN.2019 23 00 JUN.2019  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:20 Rev.:06 LIST OF EFFECTIVE PAGE Date:APR.2022 Page Rev Date Page Rev Date Appendix C: FRMS Appendix D: Form, Layout, Line check 1 00 JUN.2019 1 06 APR2022 2 00 JUN.2019 2 01 AUG.2019 3 00 JUN.2019 3 01 AUG.2019 4 00 JUN.2019 4 01 AUG.2019 5 00 JUN.2019 5 01 AUG.2019 6 00 JUN.2019 6 01 AUG.2019 7 00 JUN.2019 7 01 AUG.2019 8 00 JUN.2019 8 01 AUG.2019 9 00 JUN.2019 9 01 AUG.2019 10 00 JUN.2019 11 00 JUN.2019  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:21 Rev.:03 LIST OF EFFECTIVE PAGE Date:MAY.2020 Page Rev Date Page Rev Date Appendix F : Cabin operations during and Appendix E: STATTIONS post pandemic 1 01 AUG.2019 1 03 MAY.2020 2 01 AUG.2019 2 03 MAY.2020 3 01 AUG.2019 3 03 MAY.2020 4 01 AUG.2019 4 03 MAY.2020 5 01 AUG.2019 5 03 MAY.2020 6 01 AUG.2019 6 03 MAY.2020 7 01 AUG.2019 7 03 MAY.2020 8 03 MAY.2020 9 03 MAY.2020 10 03 MAY.2020 11 03 MAY.2020 12 03 MAY.2020 13 03 MAY.2020 14 03 MAY.2020 15 03 MAY.2020 16 03 MAY.2020 17 03 MAY.2020  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:22 Rev.:03 TABLE OF CONTENTS Date:MAY.2020 0.3. TABLE OF CONTENTS (FOR DETAIL CONTENTS OF EACH CHAPTER REFER TO THE BEGINING OF EACH CHAPTER) Chapter 0: Administration and Control of Manual Chapter 1: Organization and responsibilities Chapter 2: Safety Procedures Chapter 3: Safety and Emergency Equipment Chapter 4: Emergency Procedures Chapter 5: Aircraft Specific 5 -1 MD-80 S 5 -2 F-100 5 -3 A-320 / 21 Chapter 6: First Aid Chapter 7: Dangerous Goods Chapter 8: Survival Chapter 9: Security Procedures Chapter 10: Safety management system Appendix A: Cabin crew announcement Appendix B: Flight time limitation Appendix C: Fatigue risk management system Appendix D: Form, Layout, Line check Appendix E: Stations Appendix F: Cabin operations during and post pandemic  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:23 Rev.:00 DISTRIBUTION LIST Date:JUN.2019 0.4 CABIN CREW Operations Manual Distribution List Cabin crew operations manual distribution list must be specified in this paragraph as well as the associated operations Manual number. Manual Holder Number Format CENTRAL LIBRARY (DCC) 1 copy ELECTRONIC C.E.O 1 copy ELECTRONIC DMD OF OPERATION 1 copy ELECTRONIC FLIGHT OPERATION MANAGER 1 copy ELECTRONIC SAFETY MANAGER 1 copy ELECTRONIC MGR. TRAINING & STANDARDIZATION 1 copy ELECTRONIC QUALITY ASSURANCE MANAGER 1 copy ELECTRONIC FLIGHT SERVICE MANAGER 1 copy ELECTRONIC CHIEF CABIN CREW 1 copy ELECTRONIC CHIEF CABIN INSTRUCTOR 1 copy ELECTRONIC OPERATIONS CONTROL / DISP 1 copy ELECTRONIC KISH / TEHRAN DISPATCH 1 copy ELECTRONIC OPERATION LIBRARY 1 copy ELECTRONIC EACH AIRCRAFT 1 copy HARD COPY EACH CABIN CREW ACCESS TO ELECTRONIC DCC  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:24 Rev.:00 TERMS Date:JUN.2019 0.5 Terms When used in the CCM, the following terms shall have the following meaning: "Shall", "will", "must" or an action verb in the imperative sense means that the application of a rule or procedure or provision is mandatory. "Should" means that the application of a procedure or provision is recommended. "May" means that the application of a procedure or provision is optional. "No person may..." or "a person may not..." mean that no person is required, authorized, or permitted to do the act concerned. "Approved" means the IRI CAO has reviewed the method, procedure or policy in question and issued a formal written approval. "Acceptable" means the Authority or the airline has reviewed the method, procedure or policy and has neither objected to nor approved its proposed use or implementation. "Prescribed" means the IRI CAO or the airline has issued a written policy or methodology which imposes either a mandatory requirement, if it states "shall", requirement if it states "should" or a discretionary requirement if it states "may". "Note" is used when an operating procedure, technique, etc., is considered essential to be emphasized. "Caution" is used when an operating procedure, technique, etc., may result in damage to equipment if not carefully followed. "Warning" is used when an operating procedure, technique, etc., may result in personnel injury or loss of life if not carefully followed.  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:25 Rev.:00 DEFINITIONS Date:JUN.2019 0.6 Definitions: Able-bodied passenger Person with no physical impairment, physical strong and healthy Accountable Manager The person acceptable to the Authority who has corporate authority for ensuring that all operations and maintenance activities can be financed and carried out to the standard required by the Authority and any additional requirements defined by the operator. Air Bridge Movable corridor brought up to the doors of an aero plane Aero plane Equipment Items, other than stores and spare parts of removable nature for see on board an aero plane during flight including first aid and survival equipment. Aisle Walkway between the seats along aisle length of an aero plane Apron The part of the airport where aero plane are parked after arrival and before departure Arming The action required to place the door /slide system to automatic-arm-flight condition depending on aero plane type. Arming ensure that the slide system will automatically or semi-automatically deploy when door/exit is opened. Authority a.The competent body responsible for the safety regulation of civil aviation in the state of the operator. b. When on flight duty (from check-in at base to check-out time after return to base) Cabin Crew members are under the authority of the commander of their flight from the moment the cabin crew checked in. Baggage The suitcases, etc., that passengers and crew take with them. Bassinet Baby cot (hammock) Bassinet Row This refers to the seat row in which the bassinet(s) is (are) installed. Boarding Card/Pass Card usually showing the passenger's seat number issued at check-in desk which authorizes boarding the appropriate flight. Brace Passengers & crew Safe position for emergency landing Bulkhead Internal wall of an aero plane Cabin Crewmember Cabin Crew members means the designation as a member of the cabin crew Cabin Pressure The air pressure in the cabin Captain The term “Captain” describes a rank (usually a qualified commander)  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:26 Rev.:00 DEFINITIONS Date:JUN.2019 Cart Trolley Cargo aircraft Any aircraft other than a passenger aircraft which is carrying goods or property Chain of Command In all operational matters, the commander is the highest authority and the commander’s legitimates orders and decisions on all matters related to his commands must be followed. The commander’s authority includes but is not restricted to operational and safety matters. Checklist A standard printed list used for regular checks of equipment Commander The Commander is a person legally responsible for the operation of the aero plane, irrespective of his seating position (e.g. upgrading flights, training flights, augmented flights) Co-pilot This is a pilot occupying the right hands seat on the flight deck, irrespective of his title and responsibility. Configuration Arrangement, e.g. of cabin seats Cot Small removable bed for a baby, which can be attached to the cabin bulkhead Dangerous Goods Articles or substances which are capable of posing a significant risk to health, safety or property when transported by air Depressurization An emergency situation in which cabin pressure drops rapidly to the level of outside air Disarming The action required to place the door/slide system to 'manual-disarm-parking condition', depending on aero plane type Ditching A forced landing on water Dive Very rapid downward movement of an aero plane. In civil aviation such movement is only made in an emergency. Divert/Diversion Flight to an airport other than the planned destination Drugs Kit/Doctor's Kit Box containing a wide range of medicines and medical equipment for use in an emergency by qualified personnel  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:27 Rev.:00 DEFINITIONS Date:JUN.2019 Emergency Unexpected and dangerous situation Emergency Exit Doorway of an aero plane used in an emergency Evacuate/Evacuation Leaving an aero plane rapidly in an orderly manner, following a declared emergency Exit Seat - Each seat having direct access to an exit. - Each seat in a row of seats, through which passengers would have to pass to gain access to an exit, from the first seat inboard of the exit to the first aisle inboard of the exit. - Extinguisher Place or equipment containing chemicals for extinguishing fires First Aid Medical help given immediately in case of a special condition of a passenger or after an accident of any sort First officer The term “First Officer” describes a rank and means a qualified co-pilot, depending on time and experience. Flight Crewmember Flight crewmember means a licensed flight crewmember. The term is synonymous with cockpit crewmember and applies to commander co-pilot and system panel operator. Flight Engineer Member of the flight crew who monitors the state of the aero plane’s engines and other systems Forced Landing Unscheduled landing in an emergency Galley Kitchen area of the aero plane Gasper Air Outlet Part of the air-conditioning system individually controlled by passengers by adjusting the nozzle Hand Baggage Baggage carried into the cabin by a passenger Handicapped passenger A person unable to move by himself to the nearest emergency exit at floor level in the event or an emergency evacuation Impact Collision, crash Inflate/inflatable Fill with air Irregularity Anything that is not correct, e.g. something discovered during a check.  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:28 Rev.:00 DEFINITIONS Date:JUN.2019 Jump Seat A seat folded away when not in use. Life Jacket/Life Vest Inflatable device to keep a person afloat in water Life Raft Inflatable boat (dinghy) for use after ditching Luggage See baggage Monitor Watch in order to check Nursing Mother In this context a mother traveling with a young baby Oxygen Mask Emergency oxygen source use following depressurization Passenger, Service unit Either a set of controls above a group of 2 or 3 seats or in the armrest of each seat consisting of call buttons, passenger reading lights and Gasper air outlet. Pilot-in-Command While including the two or three man crew flight decks, Pilot-in-Command (PIC) means a pilot occupying the left hand seat on the flight deck, irrespective of the Commander’s responsibilities. Pre-selected Passenger (Able-bodied Passenger) Before a forced landing, certain passengers are chosen, or pre-selected to help with the evacuation of an aero plane. Public Address System Microphone and loudspeaker system Rack Overhead bin for stowage of light baggage, running the length of the cabin above windows. Ramp See apron Safety The term used when training and procedures take place concerning flight duty to prevent accidents and ensure normal flight and service. Seatbelt Adjustable strap used to prevent a passenger or crew from being thrown out of his seat. Second Officer The Second Officer is a pilot under training  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:29 Rev.:00 DEFINITIONS Date:JUN.2019 Security Those preventive measures taking place before flight operations to safeguard civil aviation against acts of unlawful interference e.g. checking passengers/crew and luggage, guarding airports, etc. Senior Cabin Crewmember The Senior Cabin Crewmember is a qualified cabin crew with additional training and qualification to act as the head of the cabin crew. Slide Chute Stretcher Portable light weight bed used for carrying passenger unable to walk Student Pilot This pilot has no responsibility of license for the particular type of aero plane and is on the flight deck for familiarization with flight deck procedures. At the Commander's discretion the student pilot can handle communications Supernumerary Crew Additional crew member to perform any duties assigned by the commander or senior cabin crew Trolley Movable cart, pushed along the aisle(s), containing food, drink or sales articles Unaccompanied Minor (UM) A child traveling alone for whom the airline has accepted responsibility Wheelchair Chair mounted on wheels used by passengers unable to walk.  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:30 Rev.:00 ABBREVIATIONS Date:JUN.2019 0.7. Abbreviation ABP Able-Bodied Passenger A/C Aircraft AOC Air Operators Certificate APU Auxiliary Power Unit ASR Air Safety Report ATC Air Traffic Control AWM Airworthiness Manual BP Best Practice C of G Centre of Gravity C of A Certificate of Airworthiness CAA Civil Aviation Authority CBT Computer Based Training CCM Cabin Crewmember CCI Cabin crew chief instructor CIDS Cabin Intercommunication Data System COB Carry-on Baggage COC Chief of cabin crew CSI Cabin Safety Inspector CPR Cardio-Pulmonary Resuscitation CRD Child Restraint Device CRM Crew Resource Management CRS Child Restraint System CSR Cabin Safety Report CVR Cockpit Voice Recorder DEPA Deportee (accompanied) DEPU Deportee (unaccompanied) DG Dangerous Goods EASA European Aviation Safety Agency ECAM Electronic Centralized Aircraft Monitor ELT Emergency Locator Transmitter EP Emergency Procedure(s) ETD Estimated Time of Departure ETA Estimated Time of Arrival FA Flight Attendant FAK First Aid Kit FAP Fwd. Attendant Panel FDP Flight Duty Period FDR Flight Data Recorder  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:31 Rev.:00 ABBREVIATIONS Date:JUN.2019 FO First Officer FOD Foreign Object Damage FOM Flight Operations Manual FPL Floor Proximity Emergency Escape Path Lighting FRMS Fatigue Risk Management System FSM Flight Service manager FTL Flight and Duty Time Limitations GM Guidance Material GMT Greenwich Mean Time GPS Global Positioning System GPU Ground Power Unit HF High Frequency IATA International Air Transport Association ICAO International Civil Aviation Organization IFP Instructor Flight Purser INFT Infant INOP Inoperative IOSA IATA Operations Safety Audit LAV Lavatory LCD Liquid Crystal Display LED Light Emitting Diode LJ Life Jacket LT Local Time MEL Minimum Equipment List MMEL Master Minimum Equipment List NOTOC Notification to Captain O2 Oxygen OM Operations Manual ORO Organization Requirement for air Operations PA Public Address PAX Passenger(s) PBE Portable/Protective Breathing Equipment PCU Passenger Control Units PED Portable Electronic Device (non-transmitting) PIC Pilot-in-Command POB Portable Oxygen Bottle PRM Person (Passenger) with Reduced Mobility PSI Pounds per square inch PSU Passenger Service Unit  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:32 Rev.:00 ABBREVIATIONS Date:JUN.2019 QA Quality Assurance QRH Quick Reference Handbook SAG Safety Action Group SCC Senior Cabin Crew SIFP Senior Instructor Flight Purser SMS Safety Management System SOP Standard Operating Procedure TCAS Traffic Alert and Collision Avoidance System T/O Takeoff TUC Time of Useful Consciousness UM Unaccompanied Minor UTC Coordinated Universal Time WHO World Health Organization  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:33 Rev.:01 FOREWORD Date:AUG.2019 0.8. Foreword This Cabin Crew Manual is prepared in accordance with Kish Air standards and under the authority of Flight Service Manager in compliance with the Iranian Civil Aviation Organization and IATA (IOSA) requirements. This manual and its contents, describes the policies and procedures of Kish Air. Cabin Crew Members shall comply with the regulations and procedures, which apply to their duties. The purpose of this Cabin Crew Manual is to provide the cabin Crew with the information on the standing orders, Cabin Crew overall responsibilities especially on the matters related to safety of the aircraft and to increase productivity and output. The purpose of this manual is to: 1. Establish essential rules and regulations for maintaining good discipline and working conditions among crew. 2. To provide effective and pragmatic procedures necessary for the best performance and practices. Kish Air shall ensure that the manual is amended or revised so that the instructions, procedures and information contained therein are kept up to date. Kish Air shall notify all holders of the Cabin Crew Manual of any latest amendments or revision to the manual. It is the responsibility of each cabin crew to keep their copy of manual updated with the latest amendments and keep their copy of manual in good condition and safe keeping.  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:34 Rev.:01 MANUAL ADMINISTRATION Date:AUG.2019 0.9 MANUAL ADMINISTRATION: The FSM is responsible for the contents administration and issue of amendments. The CCM is prepared in English in electronic format by cabin crew department and is approved by company accountable manager after FSM in operations review. The CCM is revised as may be required, FSM is responsible for constantly reviewing the manual and issuing of necessary revisions. The revision (s) will be provided to central library. The central library officer (DCC officer) is responsible for preparation, approval and distribution of revision(s) to all manual holders according to company document control procedure. All Cabin Crew Members shall be provides with a personal copy or an electronic format of this manual. This manual is the primary source of information for all Cabin Crew Members. A copy of the Cabin Crew Manual shall be carried on board each Kish aircraft and shall be available to all personnel involved in flight operations. A Copy of cabin crew manual is located on board each aircraft library in unobstructed manner that each crew member has direct access to this manual.  Operations Manual CCM Issue:04 ADMINISTRATION AND CONTROL OF MANUAL Chapt: 0 Page:35 Rev.:01 RESPONSIBILITIES Date:AUG.2019 0.10 responsibilities to update personal copy(s) of manual(s) The manual must be up-to-date: The FSM is responsible to review and up to date the contents of this document each two years and assure a current and approved cabin crew manual is in place and each flight attendant has electronic copy(s) Each flight attendant must keep his/her own copy(s) of manual updated and deleted the previous downloaded CCM and inform the FSM. 0.11 Practical Manual (QRH) As CCM is heavy to carry for flight attendants, a simplified copy of CCM called quick reference hand (QRH) is issued. This copy contains all necessary parts of CCM that addresses duties and responsibilities relevant to the safety and security of cabin operations and procedure. Flight attendants shall carry an updated copy of QRH in each flight. The QRH contents: 1) Approved announcements in Farsi and English 2) Procedures in accordance with each specific aircraft type The senior cabin crew member shall check that each flight attendant is carrying the updated QRH before each flight in pre-flight briefings. 0.12 Common languages All communicate within the cabin and with the flight deck related and relevant for flight operations are to be conducted in Farsi or English.