Air India Limited Cabin Crew Safety and Emergency Procedures Quick Reference Handbook PDF

AI-CAB -QRH -002 OPERATIONS MANUAL PART - B SEP QUICK REFERENCE HANDBOOK (AIRBUS FLEET) Approved by DGCA SEP Cabin Safety Training Manager (Airbus Fleet) Edition – 3, Rev-02, 31MAR2021 AI-CAB-QRH-002 OPERATIONS MANUAL PART – B SEP QUICK REFERENCE HANDBOOK (AIRBUS FLEET) Approved by DGCA – AI...

AI-CAB -QRH -002 OPERATIONS MANUAL PART - B SEP QUICK REFERENCE HANDBOOK (AIRBUS FLEET) Approved by DGCA SEP Cabin Safety Training Manager (Airbus Fleet) Edition – 3, Rev-02, 31MAR2021 AI-CAB-QRH-002 OPERATIONS MANUAL PART – B SEP QUICK REFERENCE HANDBOOK (AIRBUS FLEET) Approved by DGCA – AI Cabin Safety Training Manager (Airbus Fleet) Edition-3 , Rev-2, 31MAR2021 OPERATIONS MANUAL PART B FOREWORD AI–CAB-QRH-002 Chapter - 0 Edition 3 Rev 2 31MAR2021 This QRH (Airbus Fleet) is a subpart of Operations Manual Part B (safety & Emergency Procedures Manual) and is applicable for the Airbus Fleet cabin crew. The contents of this manual conform to the requirements as specified vide Civil Aviation Requirements, Section 7, series M, Part I, Section 8, Series O, Part VII, and DGCA CAP 8100 documentation standards. The Issue 3, Rev. 02 dated 31.03.2021 of this manual is duly approved by the office of the DGCA SEP Cabin safety training manager–Airbus fleet, by virtue of the responsibility bestowed vide CAR, Sec. 7, Series M, Part I. Mr. I G. Sambandam, DGCA Cabin safety training manager (Airbus) Dy GM (OTT) CTE, Hyderabad. AIR INDIA LIMITED CABIN CREW SAFETY AND EMERGENCY PROCEDURES QUICK REFERENCE HANDBOOK CHAPTER – 0 OPERATIONS MANUAL PART B DISTRIBUTION LIST S.NO. 1. 2. 3. 4. 5. 6. 7. 8. AI–CAB-QRH-002 CHAPTER - 0 Edition 3 Rev 2 31MAR2021 10. 11. 12. CONTROLLED COPY HOLDERS DGCA (HQ) DGCA, Regional Office (Hyderabad) DGCA, Regional Office (Mumbai) Exec. Director (Training) Exec. Director (Operations) Exec. Director (Cust. Serv.) Exec. Director (Flight safety) Cabin safety Training Manager – Boeing Fleet Cabin safety Training Manager – Airbus Fleet CC Ops. CSTM – Boeing Fleet CC Ops. CSTM – Airbus Fleet Head DMS 13. Head QMS 14. All Aircraft 15. 16. All SEP Instructors All Cabin Crew 9. DL -1 No of Copies 03 – Hard Copies 01 – Hard Copy 01 – Hard Copy 01 – Soft Copy 01 – Soft Copy 01 – Soft Copy 01 – Soft Copy 01 – Hard Copy… Master 1 01 – Hard Copy… Master 2 01 – Soft Copy 01 – Soft Copy 01 – Hard Copy & 01 – Soft Copy 01 – Hard Copy & 01 – Soft Copy 01 Hard Copy in Cockpit 01 – Hard Copy 01 – Hard Copy OPERATIONS MANUAL PART B RECORD OF REVISIONS AI-CAB-QRH-002 CHAPTER - 0 Edition 3 Rev 2 31MAR2021 Issue No. Revision No. Date of Revision Date entered Entered By Edition 1 0 01.07.2013 01.07.2013 PA Edition 2 00 15.10.2014 15.10.2014 GVSR Edition 2 01 15.08.2015 15.08.2015 GVSR Edition 3 00 30.03.2016 30.03.2016 IGS Edition 3 01 30.04.2019 30.04.2019 IGS Edition 3 02 31.03.2021 31.03.2021 IGS RR - 1 OPERATIONS MANUAL PART B HISTORY OF REVISION Issue Revision No. Date Of Revision Effective date AI-CAB-QRH-002 CHAPTER - 0 Edition 3 Rev 2 31MAR2021 Brief Description of Change Issue - 1 Rev 00 01.07.2013 15.08.2013 CAP 8100 Compliance Issue - 1 Rev 01 14.07.2014 14.07.2014 A319 CREW Complement Edition 2 Rev 00 15.10.2014 30.10.2014 Edition 2 Rev 01 15.08.2015 15.08.2015 Edition 3 Rev 00 30.03.2016 01.04.2016 Edition 3 Rev 01 30.04.2019 04.10.2019 Edition 3 Rev 02 31.03.2021 13.12.2021 HR - 1 Rectification as per CAP 3100 Change in AOP Due new CAR effective from 01/04/2016 Updation of procedures / equipment / DMS Guidelines Updation of DGR Procedures / LOPA / Deletion of A320 Classic aircraft / Pre-flight check of Megaphone AI-CAB-QRH-002 CHAPTER - 0 OPERATIONS MANUAL PART B TABLE OF CONTENTS Edition 3 Rev 2 TABLE OF CONTENTS CH Point SUBJECT NO. No. COVER PAGE INNER PAGE FOREWORD 0 DISTRIBUTION LIST RECORD OF REVISIONS HISTORY OF REVISIONS TABLE OF CONTENTS ABBREVIATIONS 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 INTRODUCTION LIST OF EFFECTIVE PAGES LAYOUT OF PASSENGER ACCOMODATIONS (LOPA) DAILY PREFLIGHT BRIEFING CHECKLIST EXIT ROW SEATING CRITERIA WITH BRIEFING BRIEFING FOR SPECIAL HANDLING INDIVIDUAL CABINCREW RESPONSIBILITIES (WORK POSITIONS) CABIN FIRE FIGHTING CHECKLIST LAVATORY FIRE FIGHTING CHECKLIST HANDLING DISRUPTIVE / UNRULY PASSENGER CHECKLIST DEATH ONBOARD PROCEDURES INOPERATIVE PROCEDURE PLANNED EMERGENCY EVACUATION PLANNED EMER ANNOUNCEMENTS UNPLANNED EMERGENCY CHECKLIST DEPRESSURISATION/POST DECOMPRESSION DUTIES BOMB ONBOARD PROCEDURES ANTI HIJACK CREW INCAPACITATION TOC - 1 31MAR2021 PAGE NOS. DL-1 RR-1 HR-1 TOC-1 to TOC-2 ABB-1 to ABB-2 1-1 to 1-2 2-1 to 2-4 3-1 to 3-7 4-1 5-1 6-1 7-1 to to to to 4-2 5-2 6-2 7-2 8-1 to 8-10 9-1 to 9-2 10-1 to 10-2 11-1 12-1 13-1 14-1 15-1 16-1 to to to to to to 11-2 12-2 13-10 14-2 15-2 16-2 17-1 to 17-10 18-1 to 18-2 19-1 to 19-2 OPERATIONS MANUAL PART B TABLE OF CONTENTS CH NO. 20 21 22 23 24.a. b. c. d. e. f. g. h. i. Point No. AI-CAB-QRH-002 CHAPTER - 0 Edition 3 SUBJECT PROCEDURES – UNRESPONSIVE COCKPIT CREW DGR PROCEDURES EMERGENCY COMMANDS EMERGENCY EQUIPMENTS FIRST AID - UNCONSCIUOUS PASSENGER LINE OF TREATMENT HEART ATTACK PRIMARY SURVEY PRIORITY OF TREATMENT CPR BIRTH ONBOARD HEALTH AND HYGIENE PRECAUTIONS FA-LIST OF MADICINE TOC - 2 Rev 2 31MAR2021 PAGE NOS. 20-1 to 20-2 21-1 to 21-12 22-1 to 22-6 23-1 to 23-8 24.a-1 to 24.a-4 24.b-1 to 24.b-2 24.c-1 to 24.c-2 24.d-1 to 24.d-2 24.e-1 to 24.e-2 24.f-1 to 24.f-2 24.g-1 to 24.g-4 24.h-1 to 24.h-2 24.i-1 to 24.i-4 OPERATIONS MANUAL PART B ABBREVIATIONS A/C AAP ACP AED AIP ATT CAB C/A CB CAPT CAR CS SCC CC CDR CPR DGCA ECAS ELT EMER EOD EVAC EAR FAK FAP FWD IFE LAV LEP LOPA LRBL MK MRT OAT OXY PA AI-CAB-QRH-002 CHAPTER - 0 Edition 3 Rev 1 30APR2019 Aircraft Additional Attendant Panel Area Call Panel Automatic External Defibrillator Attendant Indication Panel Attendant Cabin Cabin Attendant Circuit Breaker Captain Civil Aviation Requirements Cabin Supervisor Senior Cabin Crew Cabin Crew Cabin Defect Report Cardio - Pulmonary Resuscitation Director General of Civil Aviation Emergency Cockpit/Cabin Alert System Emergency Locator Transmitter Emergency Explosive Ordinance Disposal Evacuation Expired Air Resuscitation First Aid Kit Forward Attendant Panel Forward In Flight Entertainment Lavatory List of Effective Pages Layout Of Passenger Accommodations Least Risk Bomb Locations Medical Kit Manual Release Tool Outside Air Temperature Oxygen Passenger Address ABB - 1 OPERATIONS MANUAL PART B ABBREVIATIONS PAX PBE P/B PED PIC PSU PRM QRH RESCU REQD T/O TT UPK VCC AI-CAB-QRH-002 CHAPTER - 0 Edition 3 Rev 1 30APR2019 Passenger Protective Breathing Equipment Push Button Portable Electronic Device Pilot In Command Passenger Service Unit Person with Reduced Mobility Quick Reference Handbook Radio Emergency Search Communication Unit Required Take -Off Tell Tale Universal Precaution Kit Video Control Center ABB - 2 AIR INDIA LIMITED CABIN CREW SAFETY AND EMERGENCY PROCEDURES QUICK REFERENCE HANDBOOK Introduction CHAPTER – 1 AI–CAB-QRH-002 CHAPTER - 1 OPERATIONS MANUAL PART B INTRODUCTION Edition 3 Rev 00 30MAR2016 1. INTRODUCTION The main objective of QUICK REFERENCE HANDBOOK is to provide a quick reference for the crew on board, of all the basic information required by them in day-to-day operations and also during an emergency. The QRH contains procedures that may be required in every day operations or during an emergency in a checklist format, thereby ensuring that the crew does not miss out any critical step during any procedural application. Cabin Crew are primarily responsible for passenger safety and play a vital role in handling Cabin Emergencies This aspect should remain the prime focus during the entire flying career of any Cabin Crew. The “Quick Reference Hand Book“ has been compiled as per the guide lines laid down in CAR Section 7, Series M , Part I , Issue III Dated 01st January 2016 and enables the Cabin Crew to conduct safe Normal and Emergency cabin operations in accordance with the standards and recommended practices as stipulated in the applicable CARs. For any Cabin Crew to develop competency in their field, it is imperative not only to acquire the knowledge and skills but also to keep updating them. This can only be accomplished by constant revision and practice during Recurrent Training. The Cabin Crew shall master the skills for dealing with any Emergencies since precious human lives depend on them. Cabin Crew are reminded that this Hand Book is not a substitute for the main technical Manuals. All the Crew are required to study this Hand Book before every flight and also to revise the main Technical Manuals and other relevant Documents regularly. Carrying the Quick Reference Hand Book while on flying duty is MANDATORY as per CAR Sec 7, Series M, Part I, Issue III Dated 01st January 2016. 1-1 AI–CAB-QRH-002 CHAPTER - 1 OPERATIONS MANUAL PART B INTRODUCTION Edition 3 Intentionally Left Blank 1-2 Rev 00 30MAR2016 AIR INDIA LIMITED CABIN CREW SAFETY AND EMERGENCY PROCEDURES QUICK REFERENCE HANDBOOK List of Effective Pages CHAPTER – 2 AI–CAB-QRH-002 CHAPTER - 2 Edition 3 Rev 2 31MAR2021 OPERATIONS MANUAL PART B LIST OF EFFCECTIVE PAGES COVER PAGE INNER PAGE FOREWORD CHAPTER - 0 DISTRIBUTION LIST DL-1 30.03.2021 2 DL-2 BLANK RECORD OF REVISIONS RR-1 31.03.2021 2 4-1 4-2 HISTORY OF REVISIONS HR-1 31.03.2021 2 CHAPTER - 4 30.03.2016 30.03.2016 5-1 5-2 CHAPTER - 5 31.03.2021 30.03.2016 2 0 6-1 6-2 CHAPTER - 6 30.04.2019 30.03.2016 1 0 2 2 TABLE OF CONTENTS TOC-1 31.03.2021 TOC-2 31.03.2021 2 2 7-1 7-2 CHAPTER - 7 31.03.2021 31.03.2021 ABBREVIATIONS ABB-1 30.04.2019 ABB-2 30.04.2019 1 1 8-1 8-2 8-3 8-4 8-5 8-6 8-7 8-8 8-9 8-10 CHAPTER - 8 30.04.2019 30.04.2019 30.04.2019 30.04.2019 30.04.2019 30.04.2019 30.04.2019 30.04.2019 30.04.2019 BLANK 1-1 1-2 CHAPTER - 1 30.03.2016 BLANK 0 2-1 2-2 2-3 2-4 CHAPTER - 2 31.03.2021 31.03.2021 31.03.2021 BLANK 2 2 2 3-1 3-2 3-3 3-4 3-5 3-6 3-7 CHAPTER - 3 31.03.2021 31.03.2021 31.03.2021 31.03.2021 31.03.2021 31.03.2021 31.03.2021 2 2 2 2 2 2 2 2-1 0 0 9-1 9-2 CHAPTER - 9 30.03.2016 30.04.2019 10-1 10-2 CHAPTER - 10 30.04.2019 BLANK 1 1 1 1 1 1 1 1 1 0 1 1 OPERATIONS MANUAL PART B LIST OF EFFCECTIVE PAGES CHAPTER - 11 30.04.2019 BLANK 1 CHAPTER - 12 12-1 30.03.2016 12-2 BLANK 0 11-1 11-2 13-1 13-2 13-3 13-4 13-5 13-6 13-7 13-8 13-9 13-10 CHAPTER - 13 30.03.2016 30.03.2016 30.03.2016 31.03.2021 31.03.2021 31.03.2021 31.03.2021 31.03.2021 31.03.2021 30.03.2016 0 0 0 2 2 2 2 2 2 0 14-1 14-2 CHAPTER - 14 30.04.2019 30.04.2019 1 1 15-1 15-2 CHAPTER - 15 30.03.2016 31.03.2021 0 2 16-1 16-2 CHAPTER - 16 30.04.2019 30.04.2019 1 1 17-1 17-2 17-3 17-4 17-5 17-6 CHAPTER - 17 30.03.2016 30.03.2016 31.03.2021 30.03.2016 31.03.2021 31.03.2021 0 0 2 0 2 2 2-2 AI–CAB-QRH-002 CHAPTER - 2 Edition 3 Rev 2 31MAR2021 17-7 17-8 17-9 17-10 31.03.2021 31.03.2021 31.03.2021 31.03.2021 2 2 2 2 18-1 18-2 CHAPTER - 18 31.03.2021 31.03.2021 2 2 19-1 19-2 CHAPTER - 19 30.04.2019 30.03.2016 1 0 20-1 20-2 CHAPTER - 20 31.03.2021 BLANK 21-1 21-2 21-3 21-4 21-5 21-6 21-7 21-8 21-9 21-10 21-11 21-12 CHAPTER - 21 31.03.2021 31.03.2021 31.03.2021 31.03.2021 31.03.2021 31.03.2021 31.03.2021 31.03.2021 31.03.2021 31.03.2021 31.03.2021 31.03.2021 22-1 22-2 22-3 22-4 22-5 22-6 CHAPTER - 22 30.04.2019 31.03.2021 31.03.2021 30.04.2019 30.04.2019 BLANK 2 2 2 2 2 2 2 2 2 2 2 2 2 1 2 2 1 1 OPERATIONS MANUAL PART B LIST OF EFFCECTIVE PAGES 23-1 23-2 23-3 23-4 23-5 23-6 23-7 23-8 CHAPTER - 23 30.04.2019 30.04.2019 31.03.2021 30.03.2016 30.03.2016 30.04.2019 30.04.2019 BLANK CHAPTER - 24 a. 24.a-1 30.04.2019 24.a-2 30.04.2019 24.a-3 30.04.2019 24.a-4 30.04.2019 b 24.b.-1 30.04.2019 24.b.-2 30.04.2019 c 24.c-1 30.04.2019 24.c-2 BLANK d 24.d-1 30.04.2019 24.d-2 BLANK e 24.e-1 30.04.2019 24.e-2 BLANK f 24.f-1 30.04.2019 24.f-2 30.04.2019 g 24.g-1 30.04.2019 24.g-2 30.04.2019 24.g-3 30.04.2019 24.g-4 BLANK h 24.h-1 30.04.2019 24.h-2 BLANK 1 1 2 0 0 1 1 24.i-1 24.i-2 24.i-3 24.i-4 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2-3 AI–CAB-QRH-002 CHAPTER - 2 Edition 3 Rev 2 31MAR2021 i 30.04.2019 30.04.2019 30.04.2019 BLANK 1 1 1 OPERATIONS MANUAL PART B LIST OF EFFCECTIVE PAGES Intentionally Left Blank 2-4 AI–CAB-QRH-002 CHAPTER - 2 Edition 3 Rev 2 31MAR2021 AIR INDIA LIMITED CABIN CREW SAFETY AND EMERGENCY PROCEDURES QUICK REFERENCE HANDBOOK Layout of Passenger Accommodations (LOPA) CHAPTER – 3 OPERATIONS MANUAL PART B LOPA AI–CAB-QRH-002 CHAPTER - 3 Edition 3 Rev 2 31MAR2021 3. LAYOUT OF PASSENGER ACCOMMODATIONS (LOPA) The LOPA is an engineering diagram of the aircraft’s cabin interior that includes, but is not limited to, locations of passenger and flight attendant seats, emergency equipment, exits, lavatories, and galleys. It leads the reviewer through the interior design/layout and is the document that certifies the interior components and installation. 3-1 OPERATIONS MANUAL PART B LOPA LOPA OF A320 (VT- EDC TO EDF) 3-2 AI–CAB-QRH-002 CHAPTER - 3 Edition 3 Rev 2 31MAR2021 OPERATIONS MANUAL PART B LOPA LOPA OF A320 (VT- EXA TO EXE) 3-3 AI–CAB-QRH-002 CHAPTER - 3 Edition 3 Rev 2 31MAR2021 OPERATIONS MANUAL PART B LOPA LOPA OF A320 (NEO) 3-4 AI–CAB-QRH-002 CHAPTER - 3 Edition 3 Rev 2 31MAR2021 OPERATIONS MANUAL PART B LOPA LOPA OF A319 (VT- SCB, SCC) 3-5 AI–CAB-QRH-002 CHAPTER - 3 Edition 3 Rev 2 31MAR2021 OPERATIONS MANUAL PART B LOPA LOPA OF A319 (VT- SCF to SCX) 3-6 AI–CAB-QRH-002 CHAPTER - 3 Edition 3 Rev 2 31MAR2021 OPERATIONS MANUAL PART B LOPA AI–CAB-QRH-002 CHAPTER - 3 Edition 3 Rev 2 31MAR2021 A321 (Cabin Configuration of 12 J Class + 170 Y class) 3-7 AIR INDIA LIMITED CABIN CREW SAFETY AND EMERGENCY PROCEDURES QUICK REFERENCE HANDBOOK Preflight Briefing CHAPTER – 4 OPERATIONS MANUAL PART B PRE FLIGHT BREIFING CHECKLIST AI-CAB-QRH-002 CHAPTER - 4 Edition 3 Rev 00 30MAR2016 4. DAILY PREFLIGHT BRIEFING CHECKLIST WHO The Senior cabin crew (SCC) to the entire cabin crew. WHEN Before the commencement of the first flight of the day. When there is a change of aircraft during a series of flights for the day. During a change in the crew composition (replacement of crew) WHERE In an area where there are no external disturbances / interruptions. WHAT Check the following documents / items. - Crew competency card - QRH - Any safety item issued by the company Discuss the following depending upon the availability of time. - Allocation of cabin crew positions, duties and responsibilities. - Planned/Unplanned Emergency depending upon the terrain - In flight Emergency - Safety Equipments - Personal Serviceable Flashlight - Medical Emergency - First Aid - Opening/Closing and Arming/Disarming of exits during Normal and Emergency situations - Dangerous Goods Identification - Coordination with flight deck during normal abnormal and emergency situations. 4-1 OPERATIONS MANUAL PART B PRE FLIGHT BREIFING CHECKLIST AI-CAB-QRH-002 CHAPTER - 4 Edition 3 - Policy on Sterile Cockpit. - Silent review before takeoff and landing. Rev 00 30MAR2016 POST FLIGHT BREIFING • MAKE ENTRY IN CDR IF FAK/MK IS USED ONBOARD DURING THE FLIGHT. • ANY FAILURES DURING FLIGHT MUST DE ENTERED IN THE CDR AND COUNTERSIGNED BY THE COMMANDER 4-2 AIR INDIA LIMITED CABIN CREW SAFETY AND EMERGENCY PROCEDURES QUICK REFERENCE HANDBOOK Exit Row Briefing CHAPTER – 5 OPERATIONS MANUAL PART B EXIT ROW BREIFING AI–CAB-QRH-002 CHAPTER - 5 Edition 3 Rev 2 31MAR2021 5. EXIT ROW SEATING CRITERIA The following category of persons are not allowed to occupy exit row seats. 1. Person who is physically challenged 2. Children below 15 years of age (including adults with infants) 3. Persons who are not able to understand the instructions related to emergency evacuation provided in printed, written or graphic form or unable to understand oral crew commands. 4. Passengers who are not willing to occupy exit row seats. 5. These seats should not be left unoccupied for take-off and landing. EXIT ROW BRIEFING The exit row briefing has to be given to passengers sitting at the following seat numbers to pass through exits expeditiously: A320 A320 A319 A321 - 10ABC, 10 DEF AND 11ABC, 11 DEF (ED series & NEO) - 12ABC, 12 DEF AND 13ABC, 13 DEF (EX series) - 11ABC, 11DEF (VT-SCB, C) 9ABC & 9DEF (SCF TO SCX) - 8 BC, ENTIRE 9th ROW AND 22nd ROW BRIEFING : A319/A320 a/c Sir / Madam You are seated at an emergency exit. In case of an emergency you will be required to help us. Is that fine with you? (If He/She says "YES", continue briefing, otherwise, relocate the passenger). Please go through the Safety Instruction Card. Please do not open the exit until you are instructed by the Captain or the Cabin Attendant. In case you do not receive any instructions, it could be that the Crew is incapacitated. Assess the situation yourself and open the exit, before opening the exit assess outside conditions. Outside there should not be any fire, obstruction or structural damage. 5-1 OPERATIONS MANUAL PART B EXIT ROW BREIFING AI–CAB-QRH-002 CHAPTER - 5 Edition 3 Rev 00 30MAR2016 If outside conditions are unsafe Exit..................................................................................................Block Passenger ....................................................................Direct to other exit If outside conditions are safe Over wing exit cover………… …………...………….....................Pull and Discard Over wing exit upper hatch handle..............................................Pull Down Over wing exit hatch ….....…………….Remove and throw out side the aircraft Exit hatch weighs approximately 15kgs. If the slide does not automatically inflate…....…………………….Pull red handle BRIEFING : A321 aircraft Sir / Madam You are seated at an emergency exit. In case of an emergency you will be required to help us. Is that fine with you? (If He/She says "YES", continue briefing, otherwise, relocate the passenger). Please go through the Safety Instruction Card. Please do not open the exit until you are instructed by Captain or the Cabin Attendant. In case you do not receive any instructions, it could be that the Crew is incapacitated. Assess the situation yourself and open the exit, before opening the exit assess outside conditions. Outside there should not be any fire, obstruction or structural damage. If outside conditions are unsafe Exit..................................................................................................Block Passenger ....................................................................Direct to other exit If outside conditions are safe Cover……………………………………....................…………………………….Pull aside Door handle …………………………...........................Lift to “OPEN” and release If slide is not inflated Red manual inflation handle........…………………...Pull(Upper Right Hand side) 5-2 AIR INDIA LIMITED CABIN CREW SAFETY AND EMERGENCY PROCEDURES QUICK REFERENCE HANDBOOK Passenger Briefing CHAPTER – 6 OPERATIONS MANUAL PART B BRIEFINGS FOR SPECIAL HANDLINGS AI–CAB-QRH-002 CHAPTER - 6 Edition 3 Rev 1 30APR2019 6. BRIEFINGS FOR SPECIAL HANDLINGS PASSENGER BRIEFING (ZONE WISE) • BLIND PASSENGER MAKE BLIND PASSENGER FEEL WHERE NECESSARY Seat Belt ……………………………………….............................Fasten/unfasten Brace position……………………………………….....................………………..Brief Exits……………………………......……...…………………Nearest Exit location Brief Oxygen System………….....................................................Make him feel PSU/Call buttons…………………………………….........................Make him feel Life vest (if required)……………………………………..………………………Location Lavatory……………………………………….......................Nearest LAV Location • DEAF AND DUMB PASSENGER BRIEF PASSENGER USING GESTURES Seat Belt …………………………………………….......................Fasten/Unfasten Position & donning of life vest (if required)………………................…….Brief Brace position………………………………………………....…………………………Brief PSU/Call buttons…………………....……………………………………………....….Brief • PHYSICALLY CHALLENGED PASSENGER Seat Belt ……………………………………………........................Fasten/unfasten Position & donning of life vest (if required)………….………………….…....Brief Brace position……………………………………………....……………………………Brief • MOTHER WITH INFANT Seat Belt …………………………………………………………………..Fasten/unfasten Method of using oxygen mask for infant……Brief (Mother to don her own mask first and later for the infant) Infant position for T.O. Landing…………………………………...................Brief Brace position………………………………………....………….........................Brief Feed the baby with milk or water during aircraft descent. Baby should not be fed during takeoff/landing whenever seat belt signs are on. Use of infant life jacket if applicable. 6-1 OPERATIONS MANUAL PART B BRIEFINGS FOR SPECIAL HANDLINGS AI–CAB-QRH-002 CHAPTER – 6 Edition-3 Rev 00 30MAR2016 • EXPECTANT MOTHER BRIEFING Seat belt...........................................................................Fasten/unfasten Brace position………………………………………………………………………………….Brief PROPER HANDLING OF UNACCOMPAINED CHILDREN / MINOR TO BE DONE AS PER OPERATIONS MANUAL 6-2 AIR INDIA LIMITED CABIN CREW SAFETY AND EMERGENCY PROCEDURES QUICK REFERENCE HANDBOOK Individual Crew Response CHAPTER – 7 OPERATIONS MANUAL PART B INDIVIDUAL CREW RESPONSIBILTY AI-CAB-QRH-002 CHAPTER - 7 Edition 3 Rev 2 31MAR2021 7. INDIVIDUAL CABINCREW RESPONSIBILITY A319 / A320 (FAP TOUCH SCREEN) FWD CABIN ATT STATION FAP (Touch screen) Lights Page………………………………………………………....Set lights as per need System Info………….............…….Check for CIDS internal and Ice Protection Doors……………………………………………………Check for over wing slide armed Water/Waste Tank Quantity……….……………………………………………………Check Vacuum Lav Status.....................….…………......check in water/ waste page Cab Temp……………………………………………….Reset to cockpit selected temp Smoke detection…………………………................………..Check smoke detector FAP set up …………………………………………………………………...Use, if required Seat setting ...............................................................………………......Check FAP sub panel EVAC command………………….………………….......check for proper indications EMER lights……………………………………………...………………………………...check PED Switch…………………………………………………..……..………….........…….OFF FWD Lav Fire Extinguisher…….............check pressure gauge in green band FWD doors……………Check pneumatic pressure & slide or Slide / raft pressure Aft Cabin Att Station AFT Lav Fire Extinguisher………....…….Check pressure gauge in green band AFT doors…………….Check pneumatic pressure and slide or slide/raft pressure A321 (FAP TOUCHSCREEN) FWD CABIN ATT STATION FAP (Touch screen) Lights Page……………………….............……………………Set lights as per need System Info…………………...........Check for CIDS internal and Ice Protection Doors………………..................…………………Check for pneumatic/slide pressure Water/ Waste Tank quantity……….……………………………………………………Check Vacuum Lav Status..………………………..............Check in water/ waste page Cab Temp………………………………………..….....Reset to cockpit selected temp Smoke detection…………………………....…………………...Check smoke detector FAP set up…………………………………………………….....………….Use, if required Seat setting……………………………………….....…………………………………….…Check 7-1 OPERATIONS MANUAL PART B INDIVIDUAL CREW RESPONSIBILTY AI-CAB-QRH-002 CHAPTER - 7 Edition 3 Rev 2 31MAR2021 FAP sub panel EVAC command……………………………………….....check for proper indications EMER lights…………………………………………………………………………........Check PED Switch………………………………………………………………………….….......... OFF FWD Lav Fire Extinguisher……………........check pressure gauge in green band FWD doors……………………….......check pneumatic pressure and slide pressure Mid Cabin Att Station (2L, 2R) Type C Doors…………………………………………………………....Check slide pressure Exit Cabin Att Station (3L, 3R) Type C Doors…………………………………………………………….Check slide pressure Aft Cabin Att Station AFT Lav Fire Extinguisher…………….……..Check pressure gauge in green band AFT doors………………………………………………….Check pneumatic/slide pressure Note: All Emergency Equipments onboard i.e. A320 family aircraft to be checked by all cabin crew. 7-2 AIR INDIA LIMITED CABIN CREW SAFETY AND EMERGENCY PROCEDURES QUICK REFERENCE HANDBOOK Cabin Fire Fighting CHAPTER – 8 OPERATIONS MANUAL PART B CABIN FIRE FIGHTING AI-CAB-QRH-002 CHAPTER - 8 Edition 3 Rev 1 30APR2019 8. CABIN FIRE FIGHTING (Applicable to A320 family) BASIC FIRE FIGHTING PROCEDURE The Firefighter, the communicator and the Assistant Firefighter perform their roles and actions SIMULTANEOUSLY. Firefighter Other Crew Members…………………………………………..…………...................Alert Firefighting Equipment…………………………………………………..…….…………...Equip Take the nearest appropriate fire extinguisher and PBE. Source of the Fire…………………………………....……………….......................Locate Fire Extinguisher………………………………………………..discharge at base of fire Firefighting Effort………………………………………………Maintain until the Fire is out When the Fire is out Affected Area…………..………………………………………………...………......Dampen The affected area should be dampened to prevent the fire from re-ignition. WARNING : Do not dampen electrical equipment. COMMUNICATOR Flight Crew ………...................………………….Notify Immediately via Interphone Use the interphone, to prevent smoke from contaminating the cockpit. Give the following information : • Location • Source • Severity /Density (Color of Smoke/odor) • Firefighting Progress • Number of fire extinguishers used • Time firefighting action started ▪ Communication with Flight Crew…………………………........…Maintain ▪ Instructions from Flight Crew……..…Communicate to Crew Members ▪ Submit closing report 8-1 OPERATIONS MANUAL PART B CABIN FIRE FIGHTING AI-CAB-QRH-002 CHAPTER - 8 Edition 3 Rev 1 30APR2019 ASSISTANT FIREFIGHTER Firefighting Equipment………………………………............………………………Supply If necessary: Replace Firefighter………………………………………….……...……….........................Prepare PBE………………………………………………………………………...........…………......Don SUPPORT CREW MEMBERS Passengers and Portable Oxygen...………………….Move from Immediate area Firefighting Effort………………….……..……………...……........Assist and Support Passengers……………………………………..............................Calm and Reassure Louvers at the vicinity of fire area………………………........................close fully When the Fire is out Dedicated Crew Member…….............Monitor for the Remainder of the Flight The affected area must be monitored for the remainder of the flight. Regular reports must be made to the senior cabin crew. CABIN FIRE FIGHTING (A319/A320/A321) Cabin Fire Fighting In case of fire : Fire ................................................................................Fight immediately Electrical power... ………………................................................................ OFF Fire extinguisher….………………….....…….....................….Discharge (if required) Using the nearest fire extinguisher, cabin crew must aggressively fight the fire. Nearest attendant ............................................................................Caution Cockpit crew..............................................…….........…................…….. Notify The other C/A will notify the First Attendant and the cockpit crew, then assist in the fire fighting. The cockpit crew should be kept informed continuously. CABIN CREW WHO ARE ASSISTING IF FIRE IN ELECTRICAL INSTALLATION Appropriate Switch / CB …………………..............................................OFF / pull Portable oxygen bottles.....…………..…………………………….Remove and relocate Hand baggage..............................................................Remove and relocate Remove Portable Oxygen Bottles and hand baggage from vicinity of fire and relocate. Air Outlets ............................................................…………………………...Close 8-2 OPERATIONS MANUAL PART B CABIN FIRE FIGHTING AI-CAB-QRH-002 CHAPTER - 8 Edition 3 Rev 1 30APR2019 Air outlets near fire should be closed Passengers..........relocate away from critical zone Passengers should be advised to press wet towels or handkerchiefs over nose and mouth and put on coats / jackets, cap and gloves. Additional Fire Extinguisher.....…………........…………..…........................Procure (Additional hand fire extinguisher have to be brought to place of fire in case of one extinguisher is not sufficient.) Oxygen equipment...........................................................................procure (Additional Oxygen equipment including full-face mask / PBE should be brought to the place of fire to provide sufficient protection for each crew member fighting the fire.) Fire fighting gloves .............................................……............…………Procure (if required, use) Crash axe………………………………………………..……….............................Procure (if required, use) WHEN FIRE EXTINGUISHED Fire area.............................................…............................................Guard GALLEY SMOKE • If the smoke/electrical smell source (may be water boiler, oven, coffee maker, refrigerator, chiller....) is identified : Electrical power .............................................................………………….off Applicable circuit breaker………………………………....................………………….pull • If the smoke/electrical smell source cannot be identified : Galley Power Off Galley power ...................................... …………........……...........................off OR All Circuit Brea................................................ ……………………………………Pull The applicable circuit breakers are located on the galley’s centralized electrical panel. Smoke/fire fighting procedure ...........................................Apply if necessary Cockpit Crew .....................................................................................Inform 8-3 OPERATIONS MANUAL PART B CABIN FIRE FIGHTING AI-CAB-QRH-002 CHAPTER - 8 Edition 3 Rev 1 30APR2019 OVEN SMOKE FIREFIGHTER Other crewmembers ..............................................……………………………alert Oven door ..........................................................................................close Note: By keeping the oven door closed, the fire will usually extinguish itself. Oven power.....................................................................................................off Circuit breaker .......................................................................................pull • IF SMOKE OR FIRE IS STILL PRESENT : Don ................................................................................PBE and fire gloves Oven door ...............................................................................Open Slightly Note: Open the oven door slightly, just enough to insert the nozzle of the fire extinguisher into the oven. (*)fire extinguisher .......................................................................Discharge (*)oven door ......................................................................................close (*)firefighting effort ........................................................................maintain (*)Repeat last three steps of the procedure, as necessary. COMMUNICATOR FLIGHT CREW………………................NOTIFY IMMEDIATELY VIA INTERPHONE Communication with flight crew ......................................................Maintain Instructions from flight crew .........................Communicate to Crew members ASSISTANT FIREFIGHTER Firefighting Equipment ………………...............................…………………..…Supply • If necessary: Replace firefighter ……………......................................……………………..prepare PBE ..........................................................................………….................Don • When the fire is out : Dedicated crew member...............................................Monitor affected oven CABIN SMOKE/FIRE PROCEDURE “HIDDEN AREA’ OR ‘UNKNOWN SOURCE’ FIRE FIGHTER Other crew members ..........................................................................Alert Firefighting equipment .......................................................................Equip 8-4 OPERATIONS MANUAL PART B CABIN FIRE FIGHTING AI-CAB-QRH-002 CHAPTER - 8 Edition 3 Rev 1 30APR2019 Source of smoke ...............................................................................Locate REASON FOR SMOKE ………….........................INVESTIGATE AND DETERMINE • When "hot spot" is located: Area ...................................................................................Access with care Fire extinguisher ...........................................................................Discharge COMMUNICATOR Flight crew ..................................…………….notify immediately via interphone Communication with flight crew ......................................................maintain Instructions from flight crew .............……….....communicate to Crew members ASSISTANT FIREFIGHTER Firefighting Equipment ......................................................................Supply • If necessary: Replace firefighter ............................................................................prepare PBE ......................................................................................................don • When the fire is out : Dedicated crewmember ................................................monitor affected area For the remainder of the flight PAX SEAT SMOKE (A319/320/321 WITH IFE SYSTEM) • If passenger seat smoke is suspected: Smoke/ fire fighting procedure..………………………….........…..Apply if necessary Cockpit crew ………...........................Inform and coordinate with cockpit crew OVERHEAD BIN SMOKE/FIRE PROCEDURE Smoke/fire in overhead bins may be caused by the contents (i.e. electronic device, spare lithium battery) or electrical malfunction in the Passenger Service Unit (PSU). The firefighter, the assistant firefighter, the communicator and the support crewmembers must conduct their tasks simultaneously. 8-5 OPERATIONS MANUAL PART B CABIN FIRE FIGHTING AI-CAB-QRH-002 CHAPTER - 8 Edition 3 Rev 1 30APR2019 When smoke is coming from an overhead bin: FIREFIGHTER AND ASSISTANT FIREFIGHTER PBE.....................................................................................................DON FIREFIGHTER FIRE EXTINGUISHER............................................................................TAKE Note: Consider the use of fire gloves. ASSISTANT FIREFIGHTER WATER OR NON-ALCOHOLIC LIQUID..…................................................TAKE Note: Water or non-alcoholic liquid is required if the fire involves lithium battery. SUPPORT CREWMEMBERS PASSENGERS...............................................................................RELOCATE COMMUNICATOR FLIGHT CREW.................................NOTIFY IMMEDIATELY VIA INTERPHONE FIREFIGHTER OVERHEAD BIN.................................................................CHECK FOR HEAT Using the back of the hand, feel the overhead bin to determine the temperature and presence of fire. (*)OVERHEAD BIN...............................................................OPEN SLIGHTLY Enough to pass the nozzle of the fire extinguisher. CAUTION Opening the overhead bin more than necessary can cause contamination of the cabin with smoke, and can result in smoke inhalation. (*)FIRE EXTINGUISHER .............................................................DISCHARGE Note: The fire extinguisher must be discharged into the overhead bin, away from the seat, to prevent debris from contaminating the cabin. (*)OVERHEAD BIN .......................................................................CLOSE AND LATCH FIREFIGHTING..............................................................REPEAT AS NECESSARY (*)Repeat last three steps of the procedure, as necessary. 8-6 OPERATIONS MANUAL PART B CABIN FIRE FIGHTING AI-CAB-QRH-002 CHAPTER - 8 Edition 3 Rev 1 30APR2019 When the flames are suppressed: FIREFIGHTER OVERHEAD BIN……...........................................CHECK THE SOURCE OF FIRE Note: The assistant firefighter must support the firefighter in the case of reignition by using fire extinguisher. If source of smoke/fire is coming from a visible PED and/or Spare batteries: FIREFIGHTER ON PED OR SPARE LITHIUM BATTERIES.................. POUR WATER OR NON-ALCOHOLIC LIQUID The PED or Spare lithium batteries must be cooled down by pouring water or non-alcoholic liquids. If the source of smoke/fire is coming from an identified item: FIREFIGHTER IDENTIFIED ITEM.........................................................................TAKE OUT ON IDENTIFIED ITEM...................POUR WATER OR NON-ALCOHOLIC LIQUID The identified item must be cooled down by pouring water or non-alcoholic liquids. If the source of smoke/fire is coming from a non-identified item: FIREFIGHTER OVERHEAD BIN........................................................ EMPTY WITH CAUTION Note: Empty the overhead bin until the source of smoke/fire is identified. ON IDENTIFIED ITEM...................POUR WATER OR NON-ALCOHOLIC LIQUID The identified item must be cooled down by pouring water or non-alcoholic liquids. STORAGE PROCEDURE AFTER A LITHIUM BATTERY FIRE .....................APPLY LITHIUM BATTERY FIRE The roles of the fire fighter, assistant fire fighter and communicator must be distributed according to the basic firefighting procedure. In the case of PED or spare lithium battery fire in the cabin or when notified by the flight crew: 8-7 OPERATIONS MANUAL PART B CABIN FIRE FIGHTING AI-CAB-QRH-002 CHAPTER - 8 Edition 3 Rev 1 30APR2019 • If there are flames: FIREFIGHTING EQIPMENT ………………………………………………………....……TAKE Consider the use of a PBE and fire gloves. HALON EXTINGUISHER …………………………………………………………..DISCHARGE Halon extinguisher must be discharged to suppress the flames prior to cool down the PED or the Spare lithium battery. • When the flames are suppressed or If there are no flames: ON PED or spare-lithium battery……………………….…POUR WATER OR NON-ALCOHOLIC LIQUID The PED or spare lithium batteries must be cooled down by pouring water or non-alcoholic Liquids. STORAGE PROCEDURE AFTER A LITHIUM BATTERY FIRE…………………...APPLY − Do not attempt to pick up and move a smoking or burning device − Do not cover the device or use ice cool down the device, Ice or WARNING other materials insulate the device increasing the likelihood that additional battery cells will ignite. − Do not use fire resistant burn bags to isolate burning lithium type batteries. Transferring a burning appliance into burn bag may be extremely hazardous. STORAGE PROCEDURE AFTER A LITHIUM BATTERY FIRE When the PED or the spare battery can be safely moved: FIRE GLOVES..........................................................................................PUT ON RECEPTACLE........................................................................................TAKE Consider the use of any suitable empty receptacle (e.g. standard unit or lavatory waste bin ...) RECEPTACLE...................................FILL WITH WATER OR NON-ALCOHOLIC LIQUID PED OR SPARE BATTERY....................................................IMMERSE Total immersion of the PED or the spare battery will prevent fire re-ignition. 8-8 OPERATIONS MANUAL PART B CABIN FIRE FIGHTING AI-CAB-QRH-002 CHAPTER - 8 Edition 3 Rev 1 30APR2019 RECEPTACLE......................................STORE INTO THE NEAREST LAVATORY LAVATORY………......................................................... SET AS INOPERATIVE AFFECTED LAVATORY....................................................................MONITOR The affected lavatory must be regularly monitored for the remainder of the flight to ensure that the device remains immersed. 8-9 OPERATIONS MANUAL PART B CABIN FIRE FIGHTING AI-CAB-QRH-002 CHAPTER - 8 Edition 3 Rev 1 30APR2019 Intentionally Left Blank 8 - 10 AIR INDIA LIMITED CABIN CREW SAFETY AND EMERGENCY PROCEDURES QUICK REFERENCE HANDBOOK Lav Fire Fighting CHAPTER – 9 OPERATIONS MANUAL PART B LAVATORY FIRE FIGHTING AI-CAB-QRH-002 CHAPTER - 9 Edition 3 Rev 00 30MAR2016 9. LAV FIRE FIGHTING Lavatory smoke/fires can be caused by electrical system malfunctions for example, the water heater, toilet vacuum, or may be caused by burning materials usually caused by a carelessly discarded cigarette in the lavatory waste bin. COCKPIT CREW SMOKE LAVATORY SMOKE...........................................CREW AWARENESS Maintain contact with the cabin crew to follow up on the status of the fire. CABIN CREW PROCEDURE On the FAP, and/or related AAP, the SMOKE warning indication comes on, with an associated triple chime, repeated every 30 s (optionally 10 s). AFFECTED LAVATORY.................................................................. LOCATE On all AIPs, the affected lavatory is clearly indicated and a red indicator flashes. The amber light, on the respective ACP s (according to CAM assignment), and the outside Smoke/Pax call indicator of the affected lavatory flashes. Affected lavatory is also shown on the FAP Smoke page. WARNING Do not open the lavatory door. First, check the door for heat. Using the back of the hand, feel the panel of the lavatory door, to determine temperature and presence of fire. LAVATORY DOOR...........................................................CHECK FOR HEAT • If the door lavatory panel is cool: LAVATORY DOOR ......................................OPEN SLOWLY WITH CAUTION SOURCE OF SMOKE/FIRE..............................................................LOCATE • If fire is present: BASIC FIREFIGHTING PROCEDURE..................................................APPLY Note: There is an automatic fire extinguisher installed, above the waste bin in each lavatory. 9-1 OPERATIONS MANUAL PART B LAVATORY FIRE FIGHTING AI-CAB-QRH-002 CHAPTER - 9 Edition 3 Rev 1 30APR2019 FIRE EXTINGUISHER....................................DISCHARGE AT BASE OF FIRE SMOKE PUSHBUTTON (ON THE FAP or AAP IN YOUR ZONE).............RESET To silence the chime, and reset all visual warnings on the ACP s, the AIPs. Note: The amber Smoke indicator of the affected lavatory, the SMOKE RESET pb on the FAP and respective AAP (and optionally on the lavatory wall) and the indication on the FAP Smoke page remain ON until all smoke has dissipated. If door panel is hot Note: If the door is hot, the fire is at a critical stage. Have extra fire fighting equipment available and ready to use. PBE..................................................................................................DON FIRE FIGHTER....................................................................PROTECT SELF Stay low and crouch down, using the door panel as protection against smoke and heat. (*) LAVATORY DOOR........................................................OPEN SLIGHTLY Just enough to pass the nozzle of the extinguisher. (*)FIRE EXTINGUISHER..........................................................DISCHARGE (*)LAVATORY DOOR.......................................................................CLOSE FIREFIGHTING .....................................................REPEAT AS NECESSARY (*)Repeat last four steps of the procedure, as necessary. If situation is cleared : AFFECTED LAVATORY..............................MONITOR FOR THE REMAINDER OF THE FLIGHT To ensure that the lavatory remains clear of smoke. 9-2 AIR INDIA LIMITED CABIN CREW SAFETY AND EMERGENCY PROCEDURES QUICK REFERENCE HANDBOOK Handling of Disruptive/Unruly Passengers CHAPTER – 10 OPERATIONS MANUAL PART B HANDLING DISRUPTIVE / UNRULY PASSENGER AI–CAB-QRH-002 CHAPTER - 10 Edition 3 Rev 1 30APR2019 10. HANDLING DISRUPTIVE/UNRULY PASSENGERS SCC………………………………………………………………......................Oral Warning Alcoholic Beverage Service………………………………………………………Discontinue Alcohol in Pax. Possession…..…………………………………………………….Confiscate PIC…….………………………………………………………………………………………..Inform If still unruly, Warning letter signed by PIC (SCC)….……………………………Read to passenger Witnesses….…………………………………………………………………Get sign on report If passenger becomes too violent, PIC…………………………………………………………….....Permission to use restraints When PIC grants permission, Passenger……………………………………………………………………...To be restrained If uncontrollable behavior results in diversion, passenger should be offloaded along with baggage. Cases of unruly behavior on-board the aircraft is categorized as: a) Level 1: Unruly behavior (Physical gestures, verbal harassment, unruly inebriation etc.) b) Level 2: Physically abusive behavior (pushing, kicking, hitting, grabbing or inappropriate touching or sexual harassment etc.) c) Level 3: Life threatening behavior (damage to aircraft operating systems, physical violence such as choking, eye gouging, murderous assault, attempted or actual breach of the flight crew compartment etc.) Note: A notification warning card shall be issued for level 1 and 2. For level 3 due to the nature and severity, the threat shall be treated as unlawful interference and warning card shall not be issued and PIC shall act accordingly. 10 - 1 OPERATIONS MANUAL PART B HANDLING DISRUPTIVE / UNRULY PASSENGER Intentionally Left Blank 10 - 2 AI–CAB-QRH-002 CHAPTER - 10 Edition 3 Rev 1 30APR2019 AIR INDIA LIMITED CABIN CREW SAFETY AND EMERGENCY PROCEDURES QUICK REFERENCE HANDBOOK Death Onboard CHAPTER – 11 OPERATIONS MANUAL PART B DEATH ONBOARD AI-CAB-QRH-002 CHAPTER - 11 Edition 3 Rev 1 30APR2019 1. DEATH ON BOARD PROCEDURES Report to Commander through Senior Cabin Crew Doctor onboard…………………………………………………………………………Announce Deceased Passenger belongings………………………...Make inventory and seal it Dead body…………………………………………Do not move (consider pax comfort) Witness from……………………………………………….Get signed from co-passenger 11 - 1 OPERATIONS MANUAL PART B DEATH ONBOARD Intentionally Left Blank 11 - 2 AI-CAB-QRH-002 CHAPTER - 11 Edition 3 Rev 1 30APR2019 AIR INDIA LIMITED CABIN CREW SAFETY AND EMERGENCY PROCEDURES QUICK REFERENCE HANDBOOK Inoperative Procedure CHAPTER – 12 OPERATIONS MANUAL PART B INOPERATIVE PROCEDURES AI-CAB-QRH-002 CHAPTER - 12 Edition 3 Rev 00 30MAR2016 12. INOPERATIVE PROCEDURES 1. PASSENGER ADDRESS SYSTEM Megaphone …………………………………………………Use to address Passenger 2. DOOR : One Pax door may be inoperative A320 a/c : Pax are limited to 125 A319 a/c : Pax are limited to 90 A321 a/c : Pax are limited to 165 In Case of Evacuation Inoperative door…………….………….……............................................Block Passengers………………………………………….................direct to usable exits 3. LAVATORY : The associated lavatory doors is placarded inoperative Inoperative Lav………………..............................……...…….….close and lock Inoperative Lav…………………………check periodically for absence of smoke once in every fifteen minutes 4. CABIN CREW SEAT : Inoperative cabin crew seat…………...…………………………………........Secure Passenger seat near to…………..….occupy for T/O, Associated exit landing and turbulence NOTE : MAKE AN ENTRY IN CDR FOR ABOVE DEFECTS 12 - 1 OPERATIONS MANUAL PART B INOPERATIVE PROCEDURES Intentionally Left Blank 12 - 2 AI-CAB-QRH-002 CHAPTER - 12 Edition 3 Rev 00 30MAR2016 AIR INDIA LIMITED CABIN CREW SAFETY AND EMERGENCY PROCEDURES QUICK REFERENCE HANDBOOK Planned Emergency Evacuation CHAPTER – 13 OPERATIONS MANUAL PART B PLANNED EMERGENCY EVACUATION AI-CAB-QRH-002 CHAPTER - 13 Edition 3 Rev 00 30MAR2016 13. PLANNED EMERGENCY EVACUATION PLANNED EMERGENCY EVACUATION: (work position wise) A319 Minimum Crew Complement – 3 (Senior Cabin Crew+ 2) Crew Status Senior Cabin Crew (PURSER) Duties & Responsibilities Forced Landing Check outside conditions Operate 1 LH/RH, in ARMED mode Pull manual inflation handle Initiate evacuation CC responsible for 2RH door Check outside conditions Operate 2 RH, in ARMED mode Check outside conditions Operate2 RH, in Initiate evacuation CC responsible for 2 LH door Check outside conditions Operate2 LH, in ARMED mode Initiate evacuation Check outside conditions Operate 2 LH, in handle Initiate evacuation 13 - 1 Ditching Check outside conditions Operate 1 LH/RH, in ARMED mode Pull manual inflation handle Initiate evacuation OPERATIONS MANUAL PART B PLANNED EMERGENCY EVACUATION AI-CAB-QRH-002 CHAPTER - 13 Edition 3 Rev 00 30MAR2016 A319, A320 Minimum Crew Complement – 4 (Senior Cabin Crew+ 3) Duties & Responsibilities Crew Status Forced Landing Check outside conditions Operate 1LH, in ARMED mode Ditching Check outside conditions Operate1LH, in ARMED Pull manual inflation mode Pull manual inflation Senior Cabin Crew (PURSER) CC responsible for 1RH door CC responsible for 2RH door CC responsible for 2 LH door handle Initiate evacuation Check outside conditions Operate1 RH, in ARMED mode Pull manual inflation handle Initiate evacuation Check outside conditions Operate 2 RH, in ARMED mode Pull manual inflation handle Initiate evacuation Check outside conditions Operate2 LH, in ARMED mode Pull manual inflation handle Initiate evacuation 13 - 2 handle Initiate evacuation Check outside conditions Operate1 RH, in ARMED mode Pull manual inflation handle Initiate evacuation Check outside conditions Operate2 RH, in ARMED mode Pull manual inflation handle Initiate evacuation Check outside conditions Operate 2 LH, in ARMED mode Pull manual inflation handle Initiate evacuation OPERATIONS MANUAL PART B PLANNED EMERGENCY EVACUATION AI-CAB-QRH-002 CHAPTER - 13 Edition 3 Rev 00 30MAR2016 A319, A320 Crew Complement – 5 (Senior Cabin Crew+ 4) Crew Status Senior Cabin Crew (PURSER) CC responsible for 1RH door CC responsible for 2RH door CC responsible for 2 LH door CC at Swivel seat Duties & Responsibilities Forced Landing Check outside conditions Operate 1LH, in ARMED mode Pull manual inflation Ditching Check outside conditions Operate1LH, in ARMED mode handle Pull manual inflation Initiate evacuation handle Initiate evacuation Check outside conditions Operate1 RH, in ARMED mode Pull manual inflation handle Initiate evacuation Check outside conditions Operate2 RH, in ARMED mode Pull manual inflation handle Initiate evacuation Check outside conditions Operate 2 LH, in ARMED mode Pull manual inflation handle Initiate evacuation Assist in evacuation through over wing exit windows Check outside conditions Operate1 RH, in ARMED mode Pull manual inflation handle Initiate evacuation Check outside conditions Operate 2 RH, in ARMED mode Pull manual inflation handle Initiate evacuation Check outside conditions Operate2 LH, in ARMED mode Pull manual inflation handle Initiate evacuation Assist in evacuation through over wing exit windows windows 13 - 3 OPERATIONS MANUAL PART B PLANNED EMERGENCY EVACUATION AI-CAB-QRH-002 CHAPTER - 13 Edition 3 Rev 00 30MAR2016 2 31MAR2021 A319 (SCB,SCC), A320 Crew Complement – 6 (Senior Cabin Crew + 5) Crew Status Senior Cabin Crew (PURSER) CC responsible for 1 RH door CC responsible for 2RH door CC responsible for 2 LH door CC at Swivel seat CC at Aft right Inboard Duties & Responsibilities Forced Landing Ditching Check outside conditions Check outside conditions Operate 1LH, in ARMED Operate1LH, in ARMED mode mode Pull manual inflation handle Pull manual inflation Initiate evacuation handle Initiate evacuation Check outside conditions Check outside conditions Operate1 RH, in ARMED Operate1 RH, in ARMED mode mode Pull manual inflation Pull manual inflation handle handle Initiate evacuation Initiate evacuation Check outside conditions Check outside conditions Operate 2 RH, in ARMED Operate2 RH, in ARMED mode mode Pull manual inflation Pull manual inflation handle handle Initiate evacuation Initiate evacuation Check outside conditions Check outside conditions Operate2 LH, in ARMED Operate 2 LH, in ARMED mode mode Pull manual inflation Pull manual inflation handle handle Initiate evacuation Initiate evacuation Assist in evacuation Assist in evacuation through through over wing exit over wing exit windows windows Guide the passengers in evacuation through Emergency Windows. 13 - 4 Guide the passengers in evacuation through Emergency Windows. OPERATIONS MANUAL PART B PLANNED EMERGENCY EVACUATION AI-CAB-QRH-002 CHAPTER - 13 Edition 3 Rev 00 30MAR2016 2 31MAR2021 A321 Crew Complement – 4 (SENIOR CABIN CREW + 3) Crew Status SCC (Purser) 1LH CC responsible for FWD LH and FWD RH Emergency Exits. CC responsible for AFT RH Emergency Exit CC responsible for both AFT doors (seated at swiveling seat) Duties & Responsibilities Forced Landing Check outside conditions Operate Door 1 LH and Door 1 RH in ARMED mode Pull manual inflation handle Initiate evacuation Check outside conditions Operate FWD LH and FWD RH Emergency Exits, in ARMED mode Pull manual inflation handle Initiate evacuation Check outside conditions Operate AFT LH and AFT RH Emergency Exits in ARMED mode Pull manual inflation handle Initiate evacuation Check outside conditions Operate both Aft Doors in ARMED mode Pull manual inflation handle Initiate evacuation 13 - 5 Ditching Check outside conditions Operate Door 1 LH and Door 1 RH in ARMED mode Pull manual inflation handle Disconnect slide and Initiate evacuation Check outside conditions Operate FWD LH and FWD RH Emergency Exits, in DISARMED mode and Initiate evacuation Check outside conditions Operate AFT LH and AFT RH Emergency Exits in DISARMED mode and Initiate evacuation Check outside conditions Operate both AFT doors in ARMED mode Pull manual inflation handle Disconnect slide and Initiate evacuation OPERATIONS MANUAL PART B PLANNED EMERGENCY EVACUATION AI-CAB-QRH-002 CHAPTER - 13 Edition 3 Rev 00 30MAR2016 2 31MAR2021 A321 Crew Complement – 5 (SENIOR CABIN CREW +4) Crew Status SCC (Purser) 1LH CC responsible for FWD LH and FWD RH Emergency Exits. CC responsible for AFT RH Emergency Exit CC responsible for AFT pax door CC responsible for door AFT service door Duties & Forced Landing Check outside conditions Operate Door 1 LH and Door 1 RH in ARMED mode Pull manual inflation handle Initiate evacuation Responsibilities Ditching Check outside conditions Operate Door 1 LH and Door 1 RH in ARMED mode Pull manual inflation handle Disconnect slide and Initiate evacuation Check outside conditions Operate FWD LH and FWD RH Emergency Exits, in ARMED mode Pull manual inflation handle Initiate evacuation Check outside conditions Operate AFT LH and AFT RH Emergency Exits in ARMED mode Pull manual inflation handle Initiate evacuation Check outside conditions Operate Pax Door in ARMED mode Pull manual inflation handle Initiate evacuation Check outside conditions Operate service Door in ARMED mode Pull manual inflation handle Initiate evacuation Check outside conditions Operate FWD LH and FWD RH Emergency Exits, in DISARMED Mode and Initiate evacuation 13 - 6 Check outside conditions Operate AFT LH and AFT RH Emergency Exits in DISARMED mode and Initiate evacuation Check outside conditions Operate Pax Door, in ARMED mode Pull manual inflation handle Disconnect slide and Initiate evacuation Check outside conditions Operate service Door, in ARMED mode Pull manual inflation handle Disconnect slide and Initiate evacuation OPERATIONS MANUAL PART B PLANNED EMERGENCY EVACUATION AI-CAB-QRH-002 CHAPTER - 13 Edition 3 Rev 00 30MAR2016 2 31MAR2021 A321 Crew Complement 6 (SENIOR CCBIN CREW +5) Crew Status Duties & Responsibilities Forced Landing Ditching Check outside Check outside conditions conditions Operate Door 1 LH Operate Door 1 LH and SCC and Door 1 RH in ARMED mode ( Purser) Pull manual inflation handle Initiate evacuation CC responsible for FWD LH and FWD RH Emergency Exits. CC responsible AFT LH Emergency Exit Check outside conditions Operate FWD LH and FWD RH Emergency Exits, in ARMED mode Pull manual inflation handle Initiate evacuation Door 1 RH in ARMED mode Pull manual inflation handle Disconnect slide and Initiate evacuation Check outside conditions Operate FWD LH and FWD RH Emergency Exits, in DISARMED mode and Initiate evacuation Check outside conditions Operate AFT LH Emergency Exit, in Check outside conditions Operate AFT LH Emergency Exit, in ARMED mode DISARMED mode Pull manual inflation handle Initiate evacuation and Initiate evacuation 13 - 7 OPERATIONS MANUAL PART B PLANNED EMERGENCY EVACUATION AI-CAB-QRH-002 CHAPTER - 13 Edition 3 Rev 00 30MAR2016 2 31MAR2021 A321 Crew Complement 6 (SENIOR C