Africa World Airlines Security Programme Issue 5 Rev 0 PDF

Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 SECURITY PROGRAMME For Afric...

Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 SECURITY PROGRAMME For Africa World Airlines 3rd Floor UNA Home Building, Airport City, Accra PMB CT67, Cantonments Accra, GHANA Tel: +233 (0) 300 7012024 Website: www.flyafricaworld.com Security Programme RESTRICTED TP-1  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 INTENTIONALLY LEFT BLANK Security Programme RESTRICTED TP-2  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 0.0.0.0 PREFACE TABLE OF CONTENT 0.0.0.0 PREFACE TABLE OF CONTENT................................................................... PTOC-1 0.1.0.0 REVISION PAGE.................................................................................... RP-1 0.2.0.0 APPROVAL PAGE.................................................................................... AP-1 0.3.0.0 INTRODUCTION................................................................................... INT-1 0.4.0.0 DEFINITIONS.................................................................................. DEF-1 0.5.0.0 DISTRIBUTION LIST.................................................................................... DL-1 0.6.0.0 RECORD OF REVISION................................................................................ ROR-1 0.7.0.0 LIST OF EFFECTIVE PAGES........................................................................... LEP-1 0.8.0.0 MASTER TABLE OF CONTENTS.................................................................... MTC-1 Security Programme RESTRICTED PTOC-1  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 INTENTIONALLY LEFT BLANK Security Programme RESTRICTED PTOC-2  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 0.1.0.0 REVISON PAGE This page of the manual provides detailed information on the revision status of the Security Programme ISSUE NO: 05 REVISION NO: 00 EFFECTIVE DATE: 12-Jan-2024 Security Programme RESTRICTED RP-1  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 INTENTIONALLY LEFT BLANK Security Programme RESTRICTED RP-2  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 The holder of this manual is responsible for the following: To maintain the manual updated revision and safe-guard of the manual. Fully understand the content of the manual and procedures for operation. Properly destroy the obsolete section of the manual. Security Programme RESTRICTED AP-2  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 0.3.0.0 INTRODUCTION 0.3.1.0 FOREWORD Document Status Controlled Document Owner Security Team Change Authority Chief Executive Officer Change Responsibility Security Team Original Issue 0.3.2.0 SCOPE This programme shall be consistent and aligned as far as possible with other Operations Manuals in use by Africa World Airlines. This programme outlines detailed procedures in line with policy requirements or procedural intents dictated by Africa World Airlines Management in order to comply with the relevant statutory regulations and applicable company standards. The stipulated procedures are to be used as guidelines only and are not exhaustive. These procedures could be adapted to suit new developments. 0.3.3.0 CONDITIONS OF USE This programme is the property of Africa World Airlines. No part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Africa World Airlines. 0.3.4.0 CONFIDENTIALITY AND DISCLOSURE NOTICE This document contains information that is valuable and confidential to Africa World Airlines and is intended for disclosure to and use by authorised persons only. If you are not an authorised person, you are notified that any use by you of the information contained within this document, or any copying, transmission or distribution to unauthorized persons in any manner, is strictly prohibited. 0.2.5.0 CONTROL OF PROGRAMME Each copy of this Programme bears a copy number except those posted to out-stations. The Security Department shall maintain a master list containing the programme number, location, revision status and name of the programme holder. All out-stations will be issued a soft copy of the Security Programme. Each station’s soft copy will be password-protected for the respective station. The Station Manager or his representative has the responsibility to ensure the security control of their respective Security Programme. The Station Manager or his representative shall print out a hard copy of the Security Programme for the station operation as standby in the event the internet or computer breaks down. Once printed, the hard copy is uncontrolled. Security Programme RESTRICTED INT-1  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 Every programme has a title at the top of each page. The revision status is indicated by date in the revision record sheet and is printed at the upper right-hand corner of the page. The page number is printed at the upper right-hand corner of the page. Control and distribution of the programme and its revisions are the responsibility of the Head of Aviation Security. All copies of the manual must be returned when no longer required. 0.3.6.0 REVISON OF PROGRAMME In order to maintain a continual improvement of the company management system, any staff member of the company may initiate amendments to the programme by the submission of a Security Programme Amendment Request (See Chapter 18) Input into the structure and layout of this programme and/or any policy and procedure detailed within is encouraged. All Departments are to review their sections/responsibilities on an annual basis through the Manual Review Board. The Security Department is responsible for the distribution of revisions and will maintain a system whereby confirmation is received from the programme holder stating that a revision to the programme has been completed. After incorporating any revision, the programme holder shall sign the amendment instruction sheet and return it to the Security Department. These transmittal sheets are to be retained in the Security Department for a period of not less than 1 year. Each revision shall be printed in context, with change side-lined. Manuscript amendments to this programme are not permitted. Obsolete pages are to be destroyed by the manual holder after incorporation of any revision. 0.3.7.0 TEMPORARY REVISION When it becomes necessary to issue changes to the programme which are limited to a defined period of time, a temporary revision will be published in the form of a revised reprint of the effected page. The revision status shall be entered in the Temporary Revision Record (TRR). A temporary revision will be brought to the attention of the Manual Review Board immediately and, unless limited to a defined period of time, be followed by a normal amendment as soon as practicable. 0.3.8.0 COMMON LANGUAGE This programme and all associated documentation (including forms) will be produced in the English language. Communication – verbal as well as written – shall take place in English. Operational and technical documents are issued in English. The English language shall be used on the flight deck during line operations; between the flight and cabin crew during line operations; during flight crew training and evaluation activities. This programme, as well as all other AWA publications, applies to both male and female crewmembers, operations personnel, passengers and other persons although, for simplification, references in the text are made mostly in the masculine gender only. Otherwise the expressions “he” and “she” are used on an equal basis. Security Programme RESTRICTED INT-2  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 In all AWA programmes and publications: “Shall” and “must" or an action verb in the imperative sense means that the application of a rule or procedure or provision is mandatory. (“Must” is used as an alternative to “shall”.) “Should” means that the application of a procedure or provision is recommended. “May” means that the application of a procedure or provision is optional. Security Programme RESTRICTED INT-3  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 INTENTIONALLY LEFT BLANK Security Programme RESTRICTED INT-4  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 0.4.0.0 DEFINITIONS The terms, some of which are industry jargons, that are widely accepted in the airline industry may not have an everyday meaning. In some cases, different terms or meanings are being used. As a result, the following glossary is provided for a clear understanding of the airline language. Acts of Unlawful Interference Acts or attempted acts such as to jeopardise the safety of civil aviation and air transport, i.e.: 1) unlawful seizure of aircraft in flight; 2) unlawful seizure of aircraft on the ground; 3) hostage-taking on board aircraft or on aerodromes; 4) forcible intrusion on board an aircraft, at an airport or on the premises of an aeronautical facility; 5) introduction on board an aircraft or at an airport of a weapon or hazardous device or material intended for criminal purposes; 6) communication of false information such as to jeopardise the safety of an aircraft in flight or on the ground, of passengers, crew, ground personnel or the general public, at an airport or on the premises of a civil aviation facility. 7) violence against a person on board an aircraft in flight if that act is likely to endanger the safety of that aircraft; 8) placing or causing to be placed on an aircraft in service, by any means whatsoever, a device or substance which is likely to destroy that aircraft, or causing damage to it which renders it incapable of flight, or causing damage to it which is likely to endanger its safety in flight; 9) destroying or damaging air navigation facilities or interfering with their operation, if any such act is likely to endanger the safety of aircraft in flight; 10) unlawfully and intentionally using any device, substance or weapon: 11) performing an act of violence against a person at an aerodrome serving international civil aviation which causes or is likely to cause serious injury or death. 12) destroying or seriously damaging the facilities of an aerodrome serving international civil aviation or aircraft not in service located thereon or disrupting the services of an aerodrome. Any such act endangering or likely to endanger safety at that aerodrome. Accompanied Hold Baggage Any hold baggage which is placed in the custody of the airline operator by, or on behalf of, a passenger or flight crewmember carried on the same flight as that baggage. Advisory Circular A security circular issued by the Aviation Security Authority, advising addressees on matters relating to aviation security, the contents of which are not mandatory. Aerial work An aircraft operation in which an aircraft is used for specialised services such as agriculture, construction, photography, surveying observation and patrol, search and rescue, aerial advertisement, etc. Security Programme RESTRICTED DEF-1  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 Agent Any person, company or organisation engaged either directly or through contractual agreement, to carry out duties on behalf of a principal (typically an airport manager or airline operator). Air Cargo Agent A freight forwarder or any other company that accepts cargo from a customer in order to send it to an airline operator, either directly or to the airline operator's authorised cargo handling agent at an airport. Air Navigation Installation Any building, works, apparatus or equipment used wholly or mainly for the purpose of assisting air traffic control or as an aid to air navigation, together with any land contiguous or adjacent to such building, works, apparatus or equipment and used wholly or mainly for the purposes connected therewith. Aircraft Commander The member of the flight crew designated as commander of that aircraft by the airline operator thereof, or, failing such person, the person who is for the time being the pilot in command of the aircraft. Airline Operator Any air transport enterprise, offering or operating a scheduled international air service, as provided in Article 96 of the Convention on International Civil Aviation or operating regular non-scheduled international flights. It also refers to that person (or post holder) in the airline (who is normally based or is present in Ghana when the airline is operating services) that is nominated by the airline operator as being the person responsible for implementing its airline security programme in Ghana and for receiving security directions from the Aviation Security Authority. Airline Operator Committee The Committee established by the airlines operating at Ghana Airports to co-ordinate their operations and to act as a forum to discuss issues affecting airline operations. Office bearers of the AOC are then appointed to other consultative groups and act as spokespersons for the airlines. Airline Security Programme A written statement, maintained by the airline operator and approved by the appropriate authority, of the measures to be taken by its staff or its agents, to meet the requirements of the Aviation Security Authority as stipulated in the National Civil Aviation Security Programme. Airport Any area of land or water designed, equipped, set apart or commonly used for affording facilities for the landing and takeoff of aircraft and includes any area of space, whether on the ground, on the roof of a building or elsewhere, which is designed, equipped or set apart for affording facilities for the landing and takeoff of aircraft capable of descending or climbing vertically. Security Programme RESTRICTED DEF-2  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 Airport Emergency Operations Centre The Airport Authority Control Centre facility dedicated to the co-ordination and control of airport emergencies. Airport Manager The person who manages or otherwise controls the operation of an airport including its staff. Airport Management Airport Management is responsible for all aspects of the management of airport operations. This is headed by the Airport Management Director. Airport Operations Control Centre The Airport Authority Control Centre dedicated to controlling and co-ordinating the real time operation of the passenger terminal building. Airport Restricted Area The airside area of the airport to which access is restricted to authorised persons or vehicles. Airport Restricted Area Permit A permit issued by the Airport Authority authorising access to the Airport Restricted Area. Airport Security Committee The committee established (in accordance with ICAO Annex 17, Standard 3.1.9) to advise the airport manager on the development and to coordinate implementation of security measures between the various organisations involved. Airport Security Programme A written statement maintained by the airport manager and approved by the appropriate authority, of the measures to be implemented to meet the requirements of the appropriate authority (as stipulated in the National Civil Aviation Security Programme) and to otherwise safeguard the airport's operations. Audit A detailed examination of all parts of a Security Programme by authorised officers on behalf of the regulator or operator. Authorised Officer A public officer appointed by the GCAA to carry out duties (principally audits, inspections and tests of Security Programmes) as provided for in the legislation and stipulated in the National Civil Aviation Security Programme. Appropriate Authority for AVSEC The Secretary for Security responsible for the development, implementation and maintenance of the National Civil Aviation Security Programme (in accordance with ICAO Annex 17, Standard 3.1.3). The Director-General of Civil Aviation acts as the executive agent to the Aviation Security Authority. Security Programme RESTRICTED DEF-3  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 Aviation security Safeguarding civil aviation against acts of unlawful interference. This objective is achieved by a combination of measures and human and material resources. Aviation Security Department The subsidiary company of the Ghana Airports Company Limited which is responsible for the provision of all aviation security at the airport. Aircraft Any machine that can derive support in the atmosphere from the reactions of the air other than the reactions of the air against the earth’s surface. Aircraft Maintenance Area All the ground space and facilities provided for aircraft maintenance. It includes aprons, hangars, buildings and workshops, vehicle parks and roads associated therewith. Aircraft Stand A designated area on an apron intended to be used for parking an aircraft. Aircraft Security Check An inspection of the interior of an aircraft to which passengers may have had access, and an inspection of the hold for the purposes of discovering unauthorised persons, suspicious objects, weapons, explosives or other dangerous devices. Aircraft Security Search A thorough inspection of the interior and exterior of the aircraft for the purpose of discovering suspicious objects, weapons or other dangerous devices, article and substances. Airside The movement area of an airport, adjacent terrain and building or portions thereof, access to which is controlled. Airside Waiting Area Space between the departures concourse and airside exits from the passenger building. Appropriate Authority for Aviation Security The authority designated by a State within its administration to be responsible for the development, implementation and maintenance of the national civil aviation security programme. Apron A defined area on a land aerodrome, intended to accommodate aircraft for purposes of loading or unloading passengers, mails or cargo, fuelling, parking or maintenance. Also known as ramp or tarmac. Apron Passenger Vehicle Any vehicle used to convey passengers between aircraft and passenger buildings. Security Programme RESTRICTED DEF-4  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 Background Check A check of a person’s identity and previous experience, including criminal history and any other security related information relevant for assessing the person’s suitability, in accordance with national legislation. Baggage Personal property of passengers or crew carried on an aircraft by agreement with the operator. Baggage Container A receptacle in which baggage is loaded for conveyance in aircraft. Baggage Sorting Area Space in which departure baggage is sorted into flight loads. Baggage Storage Area Space in which checked/hold baggage is stored pending transport to aircraft and space in which mishandled baggage may be held until forwarded, claimed or otherwise disposed of. Behaviour Detection Within an aviation security environment, the application of techniques involving the recognition of behavioural characteristics, including but not limited to physiological or gestural signs indicative of anomalous behaviour, to identify persons who may pose a threat to civil aviation. Bomb Alert A status of alert, put in place by competent authorities to activate an intervention plan intended to counter the possible consequences arising from a communicated threat, anonymous or otherwise, or arising from the discovery of a suspect device or other suspect item on an aircraft, at an airport or in any civil aviation facilities. Bomb Threat A communicated threat, anonymous or otherwise, which suggests, or infers, whether true or false that the safety of an aircraft in flight or on the ground, or any airport or civil aviation facility or any person may be in danger from an explosive or other item or device. Board of Airline Representatives A high-level policy group formed by the airlines at country manager level to co-ordinate issues of mutual concern and to act as a representative body on behalf of its members. Cargo Any property carried on an aircraft other than mail, stores and accompanied or mishandled baggage. Cargo Area All the ground space and facilities provided for cargo handling. It includes aprons, cargo buildings and warehouses, vehicle parks and roads associated therewith. Cargo Building Security Programme RESTRICTED DEF-5  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 A building through which cargo passes between air and ground transport and in which processing facilities are located, or in which cargo is stored pending transfer to air or ground transport. Catering Supplies Food, beverages, other dry stores and associated equipment used on board an aircraft. Catering Stores All items, other than catering supplies, associated with passenger in-flight services for example newspapers, magazines, headphones, audio and video tapes, pillows and blankets, amenity kits etc. Certification A formal evaluation and confirmation by or on behalf of the appropriate authority for aviation security that a person possesses the necessary competencies to perform assigned functions to an acceptable level as defined by the appropriate authority. Check-in The process of reporting to an aircraft operator for acceptance on a particular flight. Check-in Position The location of facilities at which check-in is carried out. Checked Baggage Passenger baggage that has been taken into custody by the Operator, and for which a baggage claim check has been issued to the passenger. Cleared Bag An item of checked baggage that has been cleared for travel at any level of screening. Commercial air transport The carriage of passengers, cargo or mail for remuneration or hire. Corporate Aviation The non-commercial operation or use of aircraft by a company for the carriage of passengers or goods as an aid to the conduct of company business, flown by a professional pilot employed to fly the aircraft. Courier Baggage Shipments tendered by one or more shippers that are transported as the baggage of a courier passenger on board the aircraft under normal passenger hold baggage documentation. Courier Service An operation whereby shipments tendered by one or more shippers are transported as the baggage of a courier passenger on board a scheduled airline service under normal passenger checked hold baggage documentation. Crewmember A person assigned by an operator to duty on an aircraft during a flight duty period. Security Programme RESTRICTED DEF-6  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 Crisis Management Actions taken by an organization in response to unexpected events or situations with potentially negative effects that threaten resources and people or the success and continued operation of the organization. Crisis management includes the development of plans to reduce the risk of a crisis occurring and to deal with any crises that do arise, and the implementation of these plans so as to minimize the impact of crises and assist the organization to recover from them. A set of procedures applied in the handling, containment, and resolution of an emergency in planned and co-ordinated steps. The act or practice of dealing with a crisis when it develops; an attempt to limit the impact of an unforeseen problem. Dangerous Goods (DG) Articles or substances which are capable of posing a risk to health, safety, property or the environment when transported by air, and which are classified as such in the IATA Dangerous Goods Regulations (DGR). Departures Concourse The space between the check-in positions and the airside waiting area. Deportee A person who had legally been admitted to a country or had entered a country illegally, and who subsequently is formally ordered to be removed from that country. Diplomatic Baggage Diplomatic correspondence and material which are conveyed under the conditions of the Vienna Convention 1961, which may or may not be accompanied by a courier. Dispensation A formal written exclusion, issued by the Aviation Security Authority, for the need to fulfil a particular requirement of the National Aviation Security Programme. Disruptive Passenger A passenger who fails to respect the rules of conduct on board an aircraft or to follow the instructions of crewmembers, and who thereby disturbs the good order and discipline on board the aircraft. Emergency Procedures Manual The manual produced by the Airport Authority, containing the emergency procedures to cater for airside, security and landside airport emergencies. Enforcement Notice An enforcement notice which may be issued where the addressee has failed to implement the requirements of a Security Directive. It is issued by the Aviation Security Authority (or authorized officer) under the provisions of the Ghana Civil Aviation (Aviation Security) Regulations, L.I 2003), requiring the addressee to give effect to requirements specified therein. Enhanced Security Restricted Area Security Programme RESTRICTED DEF-7  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 Those areas of an airport designated under the airport security programme to which a higher level of security screening is required to reasonably protect civil aviation and airport operations against an act of unlawful interference. Expedite Bags Mishandled baggage, which the airline operator has confirmed, traced and located the owner of, and which is being forwarded to be reunited with its owner. Facilitation The efficient management of a necessary control process, with the objective to expedite clearance of persons or goods and prevent unnecessary operational delays. Firearm A lethal barrelled weapon of any description from which any shot, bullet or missile can be discharged. Freight See “Cargo” Freight Forwarder A person who offers a service to the public to arrange for the carriage of goods by air. Gate Baggage Baggage taken from passengers at the boarding gate or aircraft side for placing in the hold of the aircraft which have not been added to the main hold baggage manifest. General aviation operation An aircraft operation other than a commercial air transport operation or an aerial work operation. Hand Baggage Any item carried onto an aircraft by a passenger or flight crewmember for retention by that passenger or flight crewmember within the aircraft cabin or flight deck for the duration of the flight. High-risk cargo or mail Cargo or mail which is deemed to pose a threat to civil aviation as a result of specific intelligence; or shows anomalies or signs of tampering which give rise to suspicion. Hold Baggage Any item which a passenger or flight crewmember intends to place, or does place, in the custody of an airline operator for carriage in the hold of an aircraft in which he has indicated an intention to travel and which will remain inaccessible to him throughout the duration of the flight. National Civil Aviation Security Committee (AVSEC) The committee established (under the provisions of the Aviation Security Regulations) to advise the appropriate authority on matters relating to aviation security and the National Civil Aviation Security Programme. Security Programme RESTRICTED DEF-8  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 Human Factors Principles Principles that apply to aeronautical design, certification, training, operations and maintenance, and which seek safe interface between the human and other system components by proper consideration to human performance. Human Performance Human capabilities and limitations which have an impact on the safety, security and efficiency of aeronautical operations. ICAO Annex 17 Annex 17 'Security' to the Convention on International Civil Aviation, issued by the International Civil Aviation Organisation. Incident Command Centre The Police command suite located in the Airport Police Station from which the Police would co-ordinate and control its response to a major security incident. (e.g. a hijacked aircraft) at the airport. Inadmissible Passenger A passenger who is refused admission to a country or is refused onward carriage (e.g. lack of a visa or expired passport). Integrated/Consolidated Cargo A consignment of multi-packages which has been originated by more than one person, each of whom has made an agreement for carriage by air with another person other than a scheduled air carrier. Interline Baggage Baggage of passengers’ subject to transfer from the aircraft of one operator to the aircraft of another operator in the course of the passenger's journey. International airport Any airport designated by the Contracting State in whose territory it is situated as an airport of entry and departure for international air traffic, where the formalities incident to customs, immigration, public health, animal and plant quarantine and similar procedures are carried out. Jump seat A seat located at the rear of the flight deck and/or in the cabin or cargo compartment for use by crewmembers, supernumeraries, cargo attendants or observers. Known cargo A consignment from a known shipper or consignor or a regulated agent to which the appropriate security controls have been applied and this includes a consignment of unknown cargo which have been subjected to appropriate security controls. Also a known cargo means security controls have been applied appropriately. They have gone through validation. All cargo are classified as unknown until they are subjected to appropriate security controls to make them known. Security Programme RESTRICTED DEF-9  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 Known Consignor A consignor who originates cargo or mail for its own account and whose procedures meet common security rules and standards sufficient to allow the carriage of cargo or mail on any aircraft. Known Shipper An originator of shipments for transportation by air who has established business with a regulated agent or an Operator on the basis of having demonstrated satisfaction of specific requirements for safe transportation of cargo. Landside That area of an airport and buildings to which both travelling passengers and the non- travelling public has unrestricted free access. (see also Non-Restricted Area). Machine Automated Explosive Detection System (MAEDs) The generic term for the new generation of baggage screening equipment with automatic explosive detection capability and which is normally integrated into the departure baggage handling system. Mail Dispatches of correspondence and other items tendered by and intended for delivery to postal services in accordance with the rules of the Universal Postal Union (UPU). Management System The collective body of managers and other associated managerial elements that provide for direction, oversight and control of an organisation. Mishandled Baggage Baggage involuntarily, or inadvertently, separated from passengers or crewmembers. Movement Area That part of an aerodrome to be used for the take-off, landing and taxiing of aircraft, consisting of the manoeuvring area and the apron(s). Narcotics control Measures to control the illicit movement of narcotics and psychotropic substances by air as stipulated in the PNDC Law 236. National Civil Aviation Security Programme The documented programme of a State for safeguarding civil aviation operations against acts of unlawful interference through regulations, practises and procedures that take into account the safety, regularity and efficiency of flights. Non-Restricted Area Areas of an airport to which the public have access or to which access is otherwise unrestricted. Operator Security Programme RESTRICTED DEF-10  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 A person, organisation or enterprise engaged in or offering to engage in commercial passenger and/or cargo aircraft operations. “Out of Gauge” Baggage (OOG) In the context of hold baggage, it refers to items that exceed the size limitations imposed by an airport manager, on account of the constraints of the airport's baggage handling system. Such items are normally facilitated through special check-in positions and dedicated baggage hoists. Passengers Persons that are transported on board an aircraft by an operator, mostly for commercial purposes, who are not: operating crewmembers; supernumeraries; cargo attendants. Passenger Area All the ground space and facilities provided for passenger processing. It includes aprons, passenger buildings, vehicle parks and roads. Passenger Boarding Bridge A telescoping corridor that extends from an airport terminal to an aircraft for the boarding and disembarkation of passengers. Permits Cards or other documentation issued to individual persons employed on airports or who otherwise have need for authorised access to airports or to any restricted part(s) thereof, for the purposes of facilitating access and identifying the individual and includes vehicle documentation issued for similar purposes. Permits are sometimes referred to as airport identity cards or passes. Pier A corridor at, above or below ground level to connect aircraft stands to a passenger building. Pilot-in-Command The pilot designated by the Operator as being in command of the aircraft and charged with responsibility for the operational control and safe conduct of a flight. Prohibited Articles Articles which are, in the specific context of aviation security, defined as those articles, devices or substances which may be used to commit an act of unlawful interference against civil aviation or which may endanger the safety of the aircraft and its occupants, or installations, or the public. Quality Control (QC) The audit, inspection or testing of the output of a process, which may be a product, service or function, to determine an operator's compliance with technical, performance and/or quality standards. Security Programme RESTRICTED DEF-11  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 Regulated Agent An agent, freight forwarder or any other entity who conducts business with an operator and provides security controls that are accepted or required by the appropriate authority in respect of cargo, courier and express parcels or mail. Restricted Article Includes: Any explosive or any article having the appearance of explosive; Arms and ammunition within the meaning of the Firearms and Ammunition Act 1972 (NRCD 9); Any article having the appearance of being a firearm, whether capable of being discharged or not; Any article made or adapted for use for causing injury or incapacity to a person having it with him for such use, whether by himself or any other person; Any poisonous or noxious substance that may cause death or serious bodily harm; and Any other thing that may cause serious damage to the structure of an aircraft or any part of it or substantial impairment to the functioning of any system or equipment of an aircraft. Sabotage An act or omission, intended to cause malicious or wanton destruction of property, endangering or resulting in unlawful interference with international civil aviation and its facilities. Screening The application of technical or other means intended and designed to identify and/or detect weapons, explosives or other dangerous devices, articles or substances, which may be used to commit an act of unlawful interference. Security Audit An in-depth compliance examination of all aspects of the implementation of the national civil aviation security programme. Security Control A means by which the introduction of weapons, explosives or other dangerous devices, articles or substances which may be utilised to commit an act of unlawful interference can be prevented. Security Culture A set of security-related norms, values, attitudes and assumptions that are inherent in the daily operation of an organization and are reflected by the actions and behaviours of all entities and personnel within the organization. Security Directive A directive issued by the Aviation Security Authority (under the provisions of the Ghana Civil Aviation (Aviation Security) Regulations, L.I 2003), requiring the addressee to give effect to requirements specified therein. The requirements are mandatory and failure to comply with a Security Directive renders the addressee liable to prosecution. Security Programme RESTRICTED DEF-12  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 Security event A breach of aviation security practice at an airport or on an aircraft, or any act of unlawful interference with civil aviation. Security Equipment Devices of a specialised nature for use, individually or as part of a system, in the prevention or detection of acts of unlawful interference with civil aviation and its facilities. Security Inspection An announced or unannounced examination of the effectiveness of the implementation of specific security measures. Security Management System (SeMS) The documented system of an Operator based on threat assessment to ensure security operations consistently fulfil all requirements mandated in the National Civil Aviation Security Programme of the State of the Operator in the most efficient and cost-effective manner considering the operational environment of the airline. Security Manual A manual or series of separate manuals containing policies, procedures, instructions and other guidance relevant to the implementation of the Security Programme, which is intended for use by operational personnel in the execution of their duties. Security Programme Written measures adopted to safeguard international civil aviation against acts of unlawful interference. Security Restricted Area Those areas of the airside of an airport which are identified as priority risk areas where in addition to access control, other security controls are applied. Security Survey (Spot Check) An evaluation of security needs including the identification of vulnerabilities that could be exploited to carry out an act of unlawful interference, and the recommendation of corrective actions. Security Test A covert or overt trial of an aviation security measure that simulates an attempt to commit an unlawful act. Security Threat A measure of the probability of an act of unlawful interference being committed against civil aviation. Security Vetting In the context of processing applications for restricted area permits, it refers to the checking of applicants’ backgrounds by the Police, Immigration and Customs & Excise Departments, to identify applicants who for reasons relating to or connected with the security of an airport, are not considered to be fit for the issue of a restricted area permit. The results of Security Programme RESTRICTED DEF-13  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 the checking shall be forwarded to the Director-General of Civil Aviation for consolidation and review. The Director General of Civil Aviation may raise security objection if the applicant is considered not qualified to be issued with a permit. Small Arms A general description applied to all hand-held firearms. State of Registry The state where an aircraft is registered for operation. State of Flight Arrival The territory of a state in which a commercial flight arrives. State of Flight Departure The territory of a state from which a commercial flight departs. State of The Operator The state in which the operator's principal place of business is located or, if there is no such place of business, the operator's permanent residence. Sterile Area That area between any passenger inspection/screening station and the aircraft, into which access is strictly controlled (also known as Security Restricted Area). In some states, sterile areas and security restricted areas are the same; in other states different levels of security exist. Stores Articles of a readily consumable nature for use or sale on board an aircraft during flight, including commissary supplies. Supernumeraries Persons, in addition to the flight crew, that are not passengers but are on board a passenger aircraft or an all-cargo aircraft because they either: are necessary for the safety of operations, or have a relationship with the operator (e.g. employee), or have certain knowledge and abilities gained through selection and mandatory training. Suspect Bag An item of checked baggage that has been subjected to one or more levels of screening and indicates the presence of Improvised Explosive Device (IED) qualities and requires further investigation. Suspect Consignment Any consignment containing any suspicious signs that cannot be resolved. Suspicious Bag A bag that continues to indicate the presence of IED and cannot be cleared after the application of HBS processes. Security Programme RESTRICTED DEF-14  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 Tenant Restricted Area An area within an airport (held under lease or licence), which typically shares an operational interface with a restricted area (or is otherwise designated a vulnerable point), which is designated as such under legislation and access to which is restricted to authorised persons and vehicles in accordance with the provisions of the legislation. Tenant Restricted Area Operator That person (or post holder) in the organisation operating the tenant restricted area that is nominated to receive security directions from the Aviation Security Authority and who is responsible for implementing the tenant restricted area security programme. Tenant Restricted Area Security Programme A written statement maintained by the tenant restricted area operator and approved by the Aviation Security Authority, of the measures to be implemented to meet the requirements of the Aviation Security Authority (as stipulated in the National Civil Aviation Security Programme or under provisions of the Ghana Civil Aviation (Aviation Security) Regulations, L.I 2003. Test An objective assessment of a specific security control or screening measure required under a security programme, conducted by authorised officers on behalf of the appropriate authority, with or without test pieces, and normally without prior notification. Transfer Passengers/baggage Passengers/baggage making direct connections between two different flights. Transfer Cargo and Mail. Cargo and mail departing on an aircraft other than that on which it arrived. Transit Baggage An item of hold baggage which arrives on an aircraft operated by an airline operator, on a stopover at an airport in Ghana, and departs on the same aircraft. Transit Cargo and Mail Cargo and mail departing on the same aircraft as that on which it arrived. Transit Passenger A passenger who arrives on an aircraft operated by an airline operator, on a stopover at an airport in Ghana, and departs on the same aircraft. Unapproved Airport A foreign airport determined by the Authority as having security controls which do not meet the requirements of ICAO Annex 17 and Ghana’s NCASP. Unauthorised Interference Interference that occurs when any item for transport on an aircraft (e.g. baggage, cargo, mail, stores, catering equipment) that has been accepted for transport by an operator and subjected to security controls subsequently is in contact with a person who has not been Security Programme RESTRICTED DEF-15  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 screened and/or does not have authorised access to security restricted/sterile areas where such items are stored and handled. Also, interference related to unauthorised access to passengers, the aircraft and/or property of the operator that are in security restricted/sterile areas by a person who has not been screened and/or does not have authorised access to such restricted/sterile areas. Unaccompanied Hold Baggage An item of hold baggage which does not meet the definition of accompanied hold baggage. Unclaimed Baggage An item of hold baggage which arrives at an airport and is not claimed by a passenger or authorised person. Unidentified Baggage An item of baggage with or without a baggage tag which is not picked up by or identified with a passenger. Unaccompanied Baggage Baggage which is transported as cargo and may or may not be carried on the same aircraft with the person to whom it belongs. Unclear Bag An item of checked baggage that until subjected to further screening measures cannot be cleared for travel on an aircraft. Unknown Cargo A consignment of cargo tendered to a regulated agent or operator that has not been submitted to appropriate security controls, or a consignment of cargo subjected to appropriate security controls that may have or is confirmed to have been subjected to unlawful interference. Unpredictability The implementation of security measures in order to increase their deterrent effect and their efficiency, by applying them at irregular frequencies, different locations and/or with varying means, in accordance with a defined framework. Vulnerable Point Any facility on or connected with an airport, which, if damaged or destroyed, would seriously impair the functioning of the airport. Security Programme RESTRICTED DEF-16  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 0.5.0.0 DISTRIBUTION LIST (Manual originator to determine the number of copies required) NAME Manual Format NUMBER Ghana Civil Aviation Authority Hard Copy 001 Africa World Airlines Library – Operations (O) Hard Copy 002(0) Head of Aviation Security Hard Copy 003 Outstations Hard Copy 016 Outsourced Company Soft Copy 019 Airport Operators Hard Copy 020 *Electronic version of the AWA Security Programme is available for staff on the company electronic system. Security Programme RESTRICTED DL-1  Chapter 0 Security Programme Preface Issue 5 Rev 0 12-Jan-2024 INTENTIONALLY LEFT BLANK Security Programme RESTRICTED DL-2  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 0.6.0.0 RECORD OF REVISION After inserting a revision in this manual, fill in the table below by noting down the following: revision number, revision date, initials of person inserting and date of insertion. ISSUE REV. NO REV. DATE INSERTED BY DATE NO 04 00 31-Jan-2023 05 00 12-Jan-2024 Security Programme RESTRICTED ROR-1  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 INTENTIONALLY LEFT BLANK Security Programme RESTRICTED ROR-2  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 0.8.0.0 MASTER TABLE OF CONTENT 1.0.0.0 INTRODUCTION………………………………………………………………………………… 1-1 2.0.0.0 ORGANIZATION……………………………………………………………………………….... 2-1 3.0.0.0 SECURITY (SCREENING) OF PASSENGERS AND CABIN BAGGAGE…………... 3-1 4.0.0.0 SECURITY OF HOLD BAGGAGE………………………………………………............... 4-1 5.0.0.0 SECURITY OF CREW, CABIN AND HOLD BAGGAGE..……………………………… 5-1 6.0.0.0 PASSENGER AND HOLD BAGGAGE RECONCILIATION.…………………..……… 6-1 7.0.0.0 ACCESS CONTROL AND AIRCRAFT SECURITY……………………………………… 7-1 8.0.0.0 SECURITY OF IN-FLIGHT CATERING, STORES AND SUPPLIES………………… 8-1 9.0.0.0 SECURITY OF AIRCRAFT CLEANING OPERATIONS………………………….…… 9-1 10.0.0.0 SECURITY OF CARGO, COURIER, EXPRESS PARCELS AND MAIL…………….. 10-1 11.0.0.0 RECRUITMENT AND EMPLOYMENT OF SECURITY STAFF………………………. 11-1 12.0.0.0 SECURITY TRAINING OF STAFF…………………………………………………………. 12-1 13.0.0.0 CONTINGENCY PLANNING………………………………………………………………… 13-1 14.0.0.0 INCIDENT REPORTING………………………………………………………………………. 14-1 15.0.0.0 QUALITY CONTROL AND QUALITY ASSURANCE……………………………………. 15-1 16.0.0.0 CARRIAGE OF FIREARMS AND WEAPONS……………………………………………. 16-1 17.0.0.0 CYBERSECURITY …………….………………………………………………………………… 17-1 18.0.0.0 APPENDICES………………………..……………………………………………………………. 18-1 Security Programme RESTRICTED MTC-1  Chapter 0 Preface Security Programme Issue 5 Rev 0 12-Jan-2024 INTENTIONALLY LEFT BLANK Security Programme RESTRICTED MTC-2  Chapter 1 Security Programme Introduction Issue 5 Rev 0 12-Jan-2024 1.0.0.0 INTRODUCTION 1.0.0.0 INTRODUCTION.......................................................................................................... 1 1.1.0.0 Security Management System (SeMS)........................................................................... 3 1.1.1.0 Duty of Care................................................................................................................ 3 1.1.2.0 Security Briefings and Debriefs.................................................................................. 4 1.1.3.0 Sources of Briefings.................................................................................................. 4 1.2.0.0 Aim......................................................................................................................... 5 1.3.0.0 Objective................................................................................................................. 5 1.4.0.0 Relevant Selection Criteria for External Security Service Providers.................................... 5 1.4.1.0 Contractors and External Service Providers.................................................................... 6 1.4.2.0 Contract with Service Providers................................................................................. 7 1.4.3.0 Third Party Security.................................................................................................. 7 1.4.3.1 External Organization............................................................................................... 8 1.4.4.0 Security awareness training programme.................................................................... 8 1.4.5.0 Staff Performance Assessment Process...................................................................... 8 1.4.6.0 Performance management........................................................................................ 8 1.4.7.0 Pre-Employment Check and Background Check........................................................... 9 1.5.0.0 Sources of Regulations............................................................................................. 9 1.6.0.0 International Obligations and Organization............................................................... 10 1.6.1.0 The Structure and Role of ICAO............................................................................... 10 1.6.1.1 The International Air Transport Association (IATA)................................................ 10 1.6.2.0 The Purpose of the Various Conventions, Annex 17................................................... 11 1.6.3.0 African Civil Aviation Commission (AFCAC)................................................................ 12 1.6.4.0 European Civil Aviation Conference (ECAC)............................................................... 12 1.6.5.0 National Obligations and Responsibilities.................................................................. 12 1.6.6.0 The Ghana Civil Aviation Authority (GCAA)............................................................... 12 1.6.7.0 The National Civil Aviation Security Programme........................................................ 12 1.6.8.0 National Civil Aviation Security Committee (NCASC).................................................. 13 1.6.9.0 Airport Security Committee (ASC)............................................................................ 13 1.6.10.0 The Relevant Authority for the Host State of Operation............................................ 13 Security Programme RESTRICTED Page 1 of 14  Chapter 1 Security Programme Introduction Issue 5 Rev 0 12-Jan-2024 INTENTIONALLY LEFT BLANK Security Programme RESTRICTED Page 2 of 14  Chapter 1 Security Programme Introduction Issue 5 Rev 0 12-Jan-2024 1.1.0.0 Security Management System (SeMS) Africa World Airlines implements a Security Management System and it is structured to ensure an efficient and effective application of the Africa World Airlines Security Programme. The AWA Security Management Systems provides a formalized, risk-driven framework for integrating security into the daily operations and culture of AWA. It enables AWA to identify and address security risks, threats, gaps and weaknesses in a consistent and proactive way. The philosophy of SeMs is a top- bottom culture that leads to the provision of secure operations and comprises the following key components: 1. Senior Management and Corporate Commitment 2. Accountability and Responsibilities 3. Threats and Risks Management 4. Quality Control and Quality assurance 5. Incident Response 6. Management of Change 7. Continuous Improvement 8. Education and security culture 9. Resource Management, and 10. Communication 1.1.1.0 Duty of Care AWA ensures that appropriate mitigating measures and support are in place to prevent and respond to incidents and that all staff and those acting on behalf of the organization are adequately informed of the risks and corresponding mitigating measures; and these are to: 1. Meet its basic duty of care - AWA Employs the Risk Management Matrix which determines the present and foreseeable risks related to a particular location or activity in its operation, area of operation or intended area of operation. Risk Assessments are regularly updated and documented. 2. Establish mitigation measures – AWA applies all reasonable measures to manage risks. Comprehensive, up-to-date plans, procedures and mechanisms are in place and adhered to in order to address the risks that exist in a particular location or associated with a specific activity. 3. Develop emergency plans – The emergency plan for the prompt reaction to real or attempted acts of unlawful interference or criminal acts are detailed and easy to understand; rehearsed with measures and assistance (in collaboration with law enforcement and other security services) regardless of the location. 4. Ensure informed consent – Crew, maintenance, operations and other flight critical personnel and third-party service providers are made aware of the risks inherent in the area of operation through pre-flight security briefing, operational security briefing and general security briefing which would also include steps to follow/abide with. Security Programme RESTRICTED Page 3 of 14  Chapter 1 Security Programme Introduction Issue 5 Rev 0 12-Jan-2024 5. Raise awareness – Employees of AWA, service providers or associated personnel that provide services shall receive detailed, up-to-date information and guidance, and in such cases training etc related to the risks that they are to be exposed to. 6. Provide appropriate support – AWA has put in place appropriate support including medical insurance to assist staff to be affected by such incidents/accidents. 1.1.2.0 Security Briefings and Debriefs Security personnel shall receive pre-deployment briefings from their shift supervisors and job assignments will be allocated at the briefing. The purpose of such briefing is to create security awareness and vigilance. Briefings are meant to ensure that no one enters into a working environment unaware of the security situations at hand. All staff briefing shall cover all category of security situations that maybe declared by AWA. Such security situations may include but not limited to: 1. Any unusual event(s)/occurrence(s) 2. Suspicious behaviour 3. People or items that appear out of place 4. Any abandoned or unattended baggage that they come across in their respective place of work 5. Relevant emergency contact numbers 6. People asking questions like flight time, destination, evasive question(s) etc. 7. People wearing valid passes but not able to find their way around the airport area 8. People who make threatening statements (even if jokingly) 9. The need to be culturally aware and avoid making inflammatory comments 10. Missing work tools 11. Need to be situationally aware of their environments, avoid complacency and never to ignore the instincts that something could go wrong. Security information and updates about destination stations shall be communicated to the flight crew daily during briefing prior to flight operations. Ground, maintenance and operational staff shall receive briefings prior to their resumption of duty. Updates shall be communicated in the course of the day as the need arises. Briefings shall be given by the Ground Security Coordinator, or in his absence, the designated personnel who shall be trained and has the necessary security clearance. 1.1.3.0 Sources of Briefings 1. Open-source information like electronic and print media. 2. Intelligence sharing from sister airlines. 3. Intelligence from law-enforcement and security agencies. 4. Risk analysis. 5. Situation awareness prompts. Security Programme RESTRICTED Page 4 of 14  Chapter 1 Security Programme Introduction Issue 5 Rev 0 12-Jan-2024 A. TIMELINES: Briefing and debrief shall not exceed a period of ten to fifteen minutes. B. RECORD KEEPING: Those partaking in the briefings are mandated to provide all details required in the briefing register. 1.2.0.0 Aim It is the aim of Africa World Airlines to comply with the standards and endeavour to comply with the recommended practices laid down in Annex 17 to the Convention on International Civil Aviation (The Chicago Convention), as well as related aviation security provisions found in annexes; Annex 2 – Rules of the Air Annex 6 – Operation of Aircraft Annex 9 – Facilitation Annex 11 – Air Traffic Services Annex 13 – Aircraft Accident and Incident Investigation Annex 14 – Aerodromes Design and Operation Annex 18 – Safe Transport of Dangerous Goods by Air 1.3.0.0 Objective The safety of passengers, crew, ground personnel and the general public shall be the primary objective in all matters related to safeguarding against acts of unlawful interference with international civil aviation. The objective of this programme is to protect the operations, personnel and assets of Africa World Airlines through the maintenance of a high standard of aviation security. The guidelines and procedures outlined in this manual are in line with the National Civil Aviation Security Programme (NCASP) and the Ghana Civil Aviation (Aviation Security) Directives, L.I 2003 from the Ghana Government as well as relevant standards and recommended practices issued by ICAO, IATA and respective State requirements. The programme also covers security enhancements that can be implemented in time of increased threat. All Department Heads and Outstation Managers shall ensure that the measures stipulated in this Security Programme are in line with their local procedures, the contents which are readily available to all staff. The directives contained in this programme may not always be possible to implement fully due to local restrictions. All Department Heads and Outstation Managers are encouraged to make comments and forward them to the Head of Aviation Security of AWA for consideration to facilitate further programme development and revision. 1.4.0.0 Relevant Selection Criteria for External Security Service Providers AWA will engage external security service providers based on the following: (i) Invitation of proposals from potential security service providers. (ii) Vetting of proposal from the security service providers. (iii) Security audit of the service providers to ascertain as to whether they meet the required Security Programme RESTRICTED Page 5 of 14  Chapter 1 Security Programme Introduction Issue 5 Rev 0 12-Jan-2024 standards that AWA is looking for. Standards will include but not limited to licencing by the Appropriate Authority to conduct security service functions, business registration, approved security service provider’s Security Program and Standard Operating Procedures. (iv) Reviewing of contract and SLA of the security service providers. (v) Approval and signing of contract between AWA and security service provider. 1.4.1.0 Contractors and External Service Providers 1. Africa World Airlines shall ensure that a contract or agreement is executed with external service providers who carry out security functions on behalf of the company; 2. The contract shall include or make reference to measurable performance specifications that can be monitored by Africa World Airlines; 3. The contract shall also include a requirement for designated performance indicators to be reported to Africa World Airlines on a specified frequency; 4. Contractors and /or service providers who provide services that are required under the Security Programme shall be inspected and/or audited by Africa World Airlines; 5. Africa World Airlines shall obtain a written statement that ensures service providers are familiar and comply with standards required by the airline and the local regulatory requirements. 6. Africa World Airlines shall have a process in place to monitor the contractor and/or service providers to ensure compliance with the Security Programme and requirements of the appropriate authority. Monitoring of contractors and/or service providers shall include audits and inspections. 7. Africa World Airlines shall have a means to ensure products acquired from external suppliers that directly affect security of operations, meet required technical specifications, e.g. ICAO, prior to being utilised in the conduct of operations under the Security Programme. 8. Africa World Airlines shall have measures, where permitted by law or the National Civil Aviation Security Programme or the appropriate authority, that provide for monitoring of such functions to ensure security controls are implemented, as necessary, to prevent unlawful interference. 9. Africa World Airlines shall have a means to ensure that external providers have a security training programme that is acceptable and in accordance with the training requirements of: a. Africa World Airlines Security Programme; b. The Aviation Security Training Programme and, if applicable, of other States to which Africa World Airlines operates. c. The security training program should consist of initial, recurrent training and where applicable, requalification training. d. The training program should include as appropriate, theoretical and practical training. e. Ensure personnel have common understanding of security awareness and reporting. f. Monitoring of the actual training session to ensure the training program is acceptable and in accordance with the security requirements of AWA security program. g. Certificates and participation records shall be kept on the service providers’ file. h. Regular onsite visits to operational areas to assess performance of service providers making sure the security program is achieving its objective. Security Programme RESTRICTED Page 6 of 14  Chapter 1 Security Programme Introduction Issue 5 Rev 0 12-Jan-2024 1.4.2.0 Contract with Service Providers 1. Africa World Airlines shall ensure that employees of the contracted aviation security service organisations who operate the screening system: a. Are certified in accordance with requirements of the Aviation Security Programme or other State’s Aviation Security Programmes; b. Complete initial and recurrent training, which shall include training in the identification of explosives, weapons or other dangerous items or devices. 2. Shall be engaged based on competence and qualification of personnel, positive reference for at least two current clients, skill, training experience and compliance with requirements of the NCASP which they must agree to in writing. 3. AWA shall specify any security related requirements, including the provision of information to enable such service providers assure security performance; this shall be documented in the initial Contract and Service Level Agreement which shall be signed by both parties before any service takes effect. 4. The Service Provider shall provide security staff with resources, infrastructure and relevant functional support equipment that shall enable them to effectively meet the requirements of the role function. 5. The Service Provider shall ensure that staff work in a safe, secure and hygienic environment through provision of relevant training, transportation, protective clothing, communication equipment and any other resources required in the performance of their duties. 1.4.3.0 Third Party Security For every third-party security service provider engaged or where a security contract is embedded in a general agreement, there shall be a formal renewable contract agreement for direct engagement or the security component of the general agreement shall cover the following: 1. Service level agreements. 2. The scope of the contract. 3. The duty posts. 4. Manning structure to cover required personnel and the number of supervisory or managerial personnel required. 5. The location to be covered. 6. The length of the contract after which the contract shall be renewed yearly. 7. Ground for termination or cessation of the contract. 8. A yearly performance assessment and contract renewal if performance is adjudged to be satisfactory. 9. AWA obligation and general service providers’ obligation including complying with regulations in other states where AWA operates or compliance with requirements of the CAA regulations. 10. The service providers are also subject to Aviation security quality control process and this shall be stated in all security contract service agreement(s). The quality control process shall include and cover security contracts included as part of a broad ground- Security Programme RESTRICTED Page 7 of 14  Chapter 1 Security Programme Introduction Issue 5 Rev 0 12-Jan-2024 handling contracts within the state of operation and other states where AWA might operate in the future or is currently operating. 1.4.3.1 External Organization The Aviation Security Division (AVSEC) of the Ghana Airports Company Ltd. (GACL) is an external organisation mandated by the state to carry out security functions including passenger and baggage screening, access control, patrolling etc of the airport. AVSEC is audited by the state, however, AWA will monitor the services of AVSEC through periodic observations and surveys of AVSEC functions. Surveys will be conducted at least once a year to verify the quality of security procedures implemented by AVSEC. A sample of the survey form is in chapter 18 of the programme. 1.4.4.0 Security awareness training programme All staff and service providers must as a minimum be able to detect suspicious items, behaviour and /or persons. Employees shall be given a yearly security awareness training to include contracted security and other service providers deemed necessary by the head of department or assessed by the Head of Security on a need to have knowledge. The awareness training programme shall be communicated by: 1. The company WhatsApp group 2. Emails 3. Security Directives and Bulletins 4. Formal training classes All training shall be recorded, records filled, and kept in a secure storage cabinet. Detailed security awareness training is captured in chapter 12 of this manual. 1.4.5.0 Staff Performance Assessment Process An employee performance appraisal is a process-often combining both written, oral elements and on- site observations of operations whereby management evaluates and provides feedback on employee job performance, including steps to improve or redirect activities as needed. Performance Appraisal ensures that everyone, including management staff, are meeting or exceeding all prescribed objectives. Team performance, cooperation may also be assessed as part of the Appraisal process but the underlying factor shall be effective performance of individual tasks and jobs before contributing to teamwork and effort. Clear goals and objectives shall be drawn and both evaluations shall be independent of the other. 1.4.6.0 Performance management 1. Security personnel shall stick to normal duty schedule and shall not be overworked. 2. The principle of teamwork shall be applied and that is, every person shall perform his or her assigned roles efficiently, professionally and effectively. Security Programme RESTRICTED Page 8 of 14  Chapter 1 Security Programme Introduction Issue 5 Rev 0 12-Jan-2024 3. Staff shall communicate concerns of ill health, malfunctioning equipment, fatigue, stress or any problem that might impact negatively on the duty and performance to the shift supervisor who shall take appropriate action to remedy the situation. 4. Staff shall be security conscious to detect threat items, actions or persons. 5. Security personnel shall report for duty 15 (fifteen) minutes before time and shall not leave any duty post without being properly relieved. 6. The standard operating procedures to the AOSP and the Security Program manual contain the principles, processes, procedures and guidelines for optimal performance by members of the security department. 1.4.7.0 Pre-Employment Check and Background Check Background checks (verifications or investigations) shall be performed for all persons considered for employment to an aviation security-related position including security officers, supervisory and management, and any person performing pre-employment check within AWA. This is also applicable to personnel who have unescorted access to the security restricted areas of an airport and are engaged in the implementation of security controls and have unescorted access to screened passengers, baggage and cargo, as well as catering supplies and searched aircraft. At a minimum, this shall include but is not limited to, those employees having responsibility for any of the following aviation security related duties: a. Airport Security management or command; b. Have unescorted access to screened passengers, baggage and cargo as-well as catering supplies and searched aircraft; c. Screening; d. Engage in implementation of Security controls, preventive measures. e. Guards or patrols; f. Access control measures to include the issuance of any airport restricted area permit; g. Aircraft security measures; h. Catering security measures; i. Cargo acceptance and/or cargo security measures; j. Hold baggage acceptance, screening, protection and/or passenger/baggage reconciliation measures; k. Quality Control measures as outlined under the National Civil Aviation Quality Control Programme; l. AVSEC course development and instructional duties. m. Any other person having AVSEC responsibilities and access to any part of an airport security restricted area. Background checks conducted for security staff shall be renewed periodically at a minimum every 5 years. 1.5.0.0 Sources of Regulations The AWA Security Programme encompasses the various legislations in the Civil Aviation Act, Act 678, The Ghana Civil Aviation (Aviation Security) Directives LI 2003, The Ghana Criminal Code, Act Security Programme RESTRICTED Page 9 of 14  Chapter 1 Security Programme Introduction Issue 5 Rev 0 12-Jan-2024 29 (As amended by Act 646) and the NCASP, and defines the security policy and standards of AWA. This Programme should be looked at as a necessary framework for the security aspect of our operations. All staff must be vigilant and seek to prevent any actions, which could endanger safety and security anywhere in the system. All staff are encouraged to report and comment on any aspects of security which could be improved upon and to contact the Station Managers with any suggestions and observations which could help to keep our working environment secure. The principal legal and policy framework covering this programme are: 1. National Civil Aviation Security Programme (NCASP) 2. The Ghana Civil Aviation Security Directives 3. Kotoka International Airport (KIA) Aviation Security Programme 4. Dangerous Goods Regulations 5. Security Directives by the appropriate authority 6. ICAO/IATA Aviation Security and related documents. 7. The Chicago Convention 1944 8. ICAO Annex 17 9. The Tokyo Convention 1963 10. The Hague Convention 1970 11. The Montreal Convention 1971 12. The Montreal Protocol 1988 13. Vienna Convention 14. Convention on Marking of plastic Explosives (1991) 1.6.0.0 International Obligations and Organization 1.6.1.0 The Structure and Role of ICAO The constitution of ICAO is the Convention on International Civil Aviation, drawn up by a conference in Chicago in 1944, to which each ICAO Contracting State is a party. According to the terms of the Convention, the Organization is made up of an Assembly, a Council of limited membership with various subordinate bodies and a Secretariat. The chief officers are the President of the Council and the Secretary General. 1.6.1.1 The International Air Transport Association (IATA) IATA was founded in Havana, Cuba, in April 1945 as the trade association for the world’s airline and driven by the mission to represent, lead and serve the airline industry. Headed by a Director- General and with its headquarters located in Switzerland, IATA today has some 290 members, including the world’s leading passenger and cargo aircraft operations, from 120 nations worldwide. Security Programme RESTRICTED Page 10 of 14  Chapter 1 Security Programme Introduction Issue 5 Rev 0 12-Jan-2024 IATA membership is open to airlines operating scheduled and non-scheduled air services and which maintain an IATA Operational Safety Audit (IOSA) registration. It is the prime vehicle for inter-airline cooperation in promoting safe, reliable, secure and economical air services for the benefit of the world’s consumers. Few industries can match the dynamism of that growth, which would have been much less spectacular without the standards, practices and procedures developed within IATA for global implementation. The periodic IOSA audits on its members also cover aspects of security, which are based on the minimum ICAO standards, and on the guidelines or provisions in the IATA Security Manual. The Assembly, composed of representatives from all contracting states, is the sovereign body of ICAO. It meets every three years, reviewing in detail the work of the Organisation and setting policy for the coming years. It also votes a triennial budget. The Council, the governing body that is elected by the Assembly for a three-year term, is composed of 33 States. The Assembly chooses the Council Member States under three headings: States of chief importance in air transport, States which make the largest contribution to the provision of facilities for air navigation, and States whose designation will ensure that all major areas of the world are represented. As the governing body, the Council gives continuing direction to the work of ICAO. It is in the Council that Standards and Recommended Practices are adopted and incorporated as Annexes to the Convention on International Civil Aviation. The Council is assisted by the Air Navigation Commission (technical matters), the Air Transport Committee (economic matters), and the Committee on Joint Support of Air Navigation Services and the Finance Committee. The Secretariat, headed by a Secretary General, is divided into five main divisions: The Air Navigation Bureau, the Air Transport Bureau, the Technical Cooperation Bureau, the Legal Bureau, and the Bureau of Administration and Services. In order that the work of the Secretariat shall reflect a truly international approach, professional personnel are recruited on a broad geographical basis. ICAO works in close co-operation with other members of the United Nations family such as the World Meteorological Organization, the International Telecommunication Union, the Universal Postal Union, the World Health Organization and the International Maritime Organization. Non- government organizations, which also participate in ICAO's work, include the International Air Transport Association, the Airports Council International, and the International Federation of Air Line Pilots’ Associations, and the International Council of Aircraft Owners and Pilots Association. 1.6.2.0 The Purpose of the Various Conventions, Annex 17 The Tokyo (1963), The Hague (1970) and Montreal (1971) Conventions, and the Protocol Supplementary to the Montreal Convention (1988) and international instruments that seek, inter alia, to establish universal jurisdiction for a number of specified offences related to aircraft, international airports and other aviation installations. These instruments, inter alia, require State parties to either prosecute or extradite alleged offenders, to impose severe penalties and to facilitate the safe and expeditious return of aircraft and passengers who have been diverted from their route. Furthermore, the Montreal Convention on the Marking of Explosives for the Purpose of Security Programme RESTRICTED Page 11 of 14  Chapter 1 Security Programme Introduction Issue 5 Rev 0 12-Jan-2024 Detection (1991) which has not yet entered into force, inter alia, requires State parties to prohibit and restrict the manufacture and transport of unmarked plastic explosives and destroy existing stocks in an effort to facilitate detection of plastic explosives. States that have become a party to these instruments, or intend to do so, need to give effect to their provisions through their national legislation. Annex 17 to the Chicago Convention (1944) contains Standards and Recommended Practices for the safeguarding of international civil aviation against acts of unlawful interference. Articles 37 and 38 of the Chicago Convention contain an obligation for States to comply, in the highest practicable degree, with those Standards by incorporating them in their national legislation. 1.6.3.0 African Civil Aviation Commission (AFCAC) The African Civil Aviation Commission (AFCAC) is a specialized institution of the African Union. AFCAC was established on 17th January 1969, and it aims to encourage cooperation in all civil aviation activities in Africa. The objectives of AFCAC are to provide the civil aviation authorities in the Member States with a framework within which to discuss and plan all the required measures of co-ordination and cooperation for all their aviation activities; and to promote co-ordination, better utilization and orderly development of African air transport systems. Among its numerous functions, AFCAC formulates plans at the regional and sub-regional levels for the operation of air services within and outside Africa; and encourages the application of ICAO SARPs, supplementing them by further measures aimed at greater facilitation of the movement by air or passengers, cargo and mail. 1.6.4.0 European Civil Aviation Conference (ECAC) The European Civil Aviation Conference (ECAC) was constituted in 1953 to review the development of European air transport, in order to promote the coordination, better utilization and orderly development of air transport and to consider any special problems which may arise in the field of air transport. 1.6.5.0 National Obligations and Responsibilities 1.6.6.0 The Ghana Civil Aviation Authority (GCAA) The Ghana Civil Aviation Authority (GCAA) is the entity responsible for the development, implementation, and maintenance of the National Civil Aviation Security Programme (NCASP). The Authority issues directives laying out baseline security measures to airport operators, air cargo agents, caterers, and other stakeholders on matters relating to aviation security from time to time, variations to directives and heightened security measures may be issued. 1.6.7.0 The National Civil Aviation Security Programme The objective of the NCASP is to protect the safety, regularity, and efficiency of international civil aviation by providing through regulations, practices and procedures, the appropriate safeguards Security Programme RESTRICTED Page 12 of 14  Chapter 1 Security Programme Introduction Issue 5 Rev 0 12-Jan-2024 against acts of unlawful interference. The NCASP aims at maintaining the security of national and foreign operators, airlines providing services from Ghana as well as of civil airports in Ghana supporting all flights. The NCASP is designed to meet the international Standards and Recommended Practices (SARPS) contained in Annex 17 to the Convention on International Civil Aviation (the “Chicago Convention”), as well as related aviation security provisions found in Annex 2 on Rules of the Air, Annex 6 on Operation of Aircraft, Annex 9 on Facilitation, Annex 10 on Aeronautical Telecommunications, Annex 11 on Air Traffic Services, Annex 13 on Aircraft Accident and Incident Investigation, Annex 14 on Aerodromes and Annex 18 on Dangerous Goods. Generally, the NCASP follows the format provided in Appendix I of the ICAO Security Manual for Safeguarding Civil Aviation against Acts of Unlawful In