AEROTRANSCARGO Operations Manual Part A (PRF) PDF

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Uncontrolled document if downloaded or printed Uncontrolled document if downloaded or printed Uncontrolled document if downloaded or printed  Page: 1 Operations Manual Part A Chapter: PRF Edition: 3 Revision: 0 Preface Date: 29 May 2019 PREFACE CHAPTER TABLE OF CONTENTS 00.1 MASTER TABLE OF CONTENTS OM PART A............................................................3 00.2 RECORD OF REVISIONS AND AMENDMENTS.........................................................5 00.3 RECORDS OF TEMPORARY REVISIONS (TR)..........................................................7 00.4 LIST OF EFFECTIVE PAGES......................................................................................9 00.5 DISTRIBUTION LIST..................................................................................................15 Uncontrolled document if downloaded or printed Page: 2 Chapter: PRF Operations Manual Part A Edition: 3 Revision:2 Preface Date: 03 Mar 2020 Uncontrolled document if downloaded or printed  Page: 3 Operations Manual Part A Chapter: PRF Edition: 3 Revision: 5 Preface Date: 22 Sep 2020 00.1 MASTER TABLE OF CONTENTS OM PART A Chapter PRF PREFACE Chapter 0 ADMINISTRATION AND CONTROL OF OPERATIONS MANUAL Chapter 1 ORGANIZATION AND RESPONSIBILITIES Chapter 2 OPERATIONAL CONTROL AND SUPERVISION Chapter 3 MANAGEMENT SYSTEM Chapter 4 CREW COMPOSITION Chapter 5 QUALIFICATION REQUIREMENTS Chapter 6 CREW HEALTH PRECAUTIONS Chapter 7 FLIGHT TIME LIMITATIONS Chapter 8 OPERATING PROCEDURES Chapter 9 DANGEROUS GOODS AND WEAPONS Chapter 10 SECURITY Chapter 11 HANDLING, NOTIFYING AND REPORTING ACCIDENTS, INCIDENTS AND OCCURRENCES AND USING THE CVR RECORDING Chapter 12 RULES OF THE AIR Chapter 13 LEASING / CODE-SHARE Uncontrolled document if downloaded or printed Page: 4 Chapter: PRF Operations Manual Part A Edition: 3 Revision:0 Preface Date: 29 May 2019 Uncontrolled document if downloaded or printed Uncontrolled document if downloaded or printed Uncontrolled document if downloaded or printed Uncontrolled document if downloaded or printed Uncontrolled document if downloaded or printed Uncontrolled document if downloaded or printed Page: 8 Chapter: PRF Operations Manual Part A Edition: 3 Revision:0 Preface Date: 29 May 2019 Uncontrolled document if downloaded or printed Uncontrolled document if downloaded or printed Uncontrolled document if downloaded or printed Uncontrolled document if downloaded or printed Uncontrolled document if downloaded or printed Uncontrolled document if downloaded or printed Page: 14 Chapter: PRF Operations Manual Part A Edition: 3 Revision:5 Preface Date: 22 Sep 2020 Uncontrolled document if downloaded or printed  Page: 15 Operations Manual Part A Chapter: PRF Edition: 3 Revision:32 Preface Date: 17 Aug 2023 00.5 DISTRIBUTION LIST All AEROTRANSCARGO manuals are controlled, stored and available to all company personnel and external organisations on the ATC Centrik software. The manuals are exclusively the property of AEROTRANSCARGO. RESPONSIBLE COPY STATUS PLACE OF COPY STATUS OWNER Hard Copy / Accountable Master Copy AEROTRANSCARGO Airline Soft Copy manager CAA Republic of Control Copy CAA Republic of Moldova Hard Copy Moldova AEROTRANSCARGO Airline Flight Operations Working copy Hard Copy SHJ office Manager Working copy Aircraft B747-400 ER-BAM Soft Copy (EFB) PIC Working copy Aircraft B747-400 ER-BAJ Soft Copy (EFB) PIC Working copy Aircraft B747-400 ER-BBJ Soft Copy (EFB) PIC Working copy Aircraft B747-400 ER-JAI Soft Copy (EFB) PIC Working copy Aircraft B747-400 ER-BAG Soft Copy (EFB) PIC Uncontrolled document if downloaded or printed Page: 16 Chapter: PRF Operations Manual Part A Edition: 3 Revision:0 Preface Date: 29 May 2019 Uncontrolled document if downloaded or printed  Page: 1 Operations Manual Part A Chapter: 0 Administration and Control of the Operations Edition: 3 Manual Revision: 22 Date: 04 Aug 2022 CHAPTER 0 TABLE OF CONTENTS CHAPTER 0 TABLE OF CONTENTS............................................................................................ 1 0.1 INTRODUCTION.................................................................................................................... 3 0.1.1 COMPLIANCE................................................................................................................. 3 0.1.2 USE OF THE MANUAL................................................................................................... 3 0.1.3 STRUCTURE AND CONTENT OF THE OPERATIONS MANUAL.................................. 3 0.1.3.1 Content........................................................................................................................ 3 0.1.3.2 Responsibility............................................................................................................... 4 0.1.3.3 Format.......................................................................................................................... 4 0.1.4 NOTES, ABBREVIATIONS AND DEFINITIONS.............................................................. 5 0.1.4.1 Notes............................................................................................................................ 5 0.1.4.2 Abbreviations............................................................................................................... 6 0.1.4.3 Definitions.................................................................................................................... 9 0.2 SYSTEM OF AMENDMENT AND REVISION....................................................................... 12 0.2.1 RESPONSIBILITY......................................................................................................... 12 0.2.2 PUBLICATION CYCLES................................................................................................ 12 0.2.3 TEMPORARY REVISION.............................................................................................. 13 0.2.4 REVISION ISSUE.......................................................................................................... 13 0.2.5 PUBLICATION AND DISTRIBUTION............................................................................ 13 Uncontrolled document if downloaded or printed Page: 2 Chapter: 0 Operations Manual Part A Edition: 3 Administration and Control of the Operations Revision: 0 Manual Date: 29 May 2019 Uncontrolled document if downloaded or printed  Page: 3 Operations Manual Part A Chapter: 0 Administration and Control of the Operations Edition: 3 Manual Revision: 28 Date: 26 Apr 2023 0.1 INTRODUCTION 0.1.1 COMPLIANCE AEROTRANSCARGO operations are in compliance with: − Aviation Code of the Republic of Moldova № 301/2017 as later amended, laying down technical and administrative requirements related to air operations − RM Government Decision №612 from 01.09.2022 on the approval of the Regulation on administrative procedures related to air transportation. − RM Government Decision №641 from 17.12.2019 on the approval of the Regulation on maintaining the airworthiness of aircraft and aviation products, parts and devices and authorization of enterprises and personnel with authority in this area. − Civil Aviation Regulations and Technical Requirements issued by the CAA RM − Standards, directives, and other regulatory requirements established by CAA RM. Operations Manual is written in the English language and complies with the conditions of AEROTRANSCARGO’s Air Operator Certificate (AOC), the relevant provisions of the RM aviation law and is authorized by the Civil Aviation Authority of the Republic of Moldova. It complies with ICAO standards and recommended practices. The manual contains operational instructions, company policies, regulations and procedures that are to be complied with by the relevant airline personnel. All employees shall be familiar with the laws, regulations, procedures and the contents of this manual relevant to the performance of their duties. Company employees are required to adhere to national regulations, and the laws, regulations and procedures of the states in which operations are conducted and which are relevant to the performance of their duties at all times. 0.1.2 USE OF THE MANUAL The Operations Manual is for the use and guidance of all AEROTRANSCARGO’s operating staff, who are to ensure that all flights are planned and executed in accordance with its policies and requirements and in accordance with the conditions and restrictions of the Air Operator Certificate (AOC). 0.1.3 STRUCTURE AND CONTENT OF THE OPERATIONS MANUAL 0.1.3.1 Content The Operations Manual (OM) is divided into the following parts: Part A – General - Basic Information, Requirements and Operations; Part B – Aircraft Operating Matters — Type Related; Part C – Route/Role/Area and Aerodrome/Operating Site Instructions and Information; Part D – Training Manual. Each part is sub-divided into numbered sections. The numbering and contents of these sections follow those used in AMC3 ORO.MLR.100. Uncontrolled document if downloaded or printed  Page: 4 Chapter: 0 Operations Manual Part A Edition: 3 Administration and Control of the Operations Revision: 25 Manual Date: 05 Dec 2022 In addition, detailed description of operational procedures which are part of Operations Manual were published by AEROTRANSCARGO in separate controlled manuals: Ground Operations Manual; Cargo Operations Manual; OCC Manual; DG Manual; Corporate Manual. 0.1.3.2 Responsibility AEROTRANSCARGO Flight Operations Manager is responsible for the contents of the Operations Manual Part A, B and C. Except for sections of Operations Manual Part A as shown below: Section Responsible for Content and Publication OM part A Chapter 3 Safety Manager & Compliance Monitoring Manager OM part A Chapter 9 Ground Operations Manager OM part A Chapter 10 Security Manager OM part A Chapter 11 Safety Manager The Training Manager is responsible for the contents of the Operations Manual Part D. The Operations Manual remains the property of AEROTRANSCARGO and is distributed among company personnel electronically through the Centrik software. The List of AEROTRANSCARGO Manuals with specification of manual owners is presented in the Corporate Manual 3.3.1. 0.1.3.3 Format The Operations Manual is produced and distributed both in paper and electronically. This electronic Operations Manual maintains an acceptable level of accessibility, usability and reliability as is found in more traditional paper manuals. Master copy in hard format is held in the airline main office in the company library. Electronic master copy is stored on the company Centrik software. Both master copies are kept up-to-date by the Documantaion Manager. The Operations Manuals Part A is in compliance with the AEROTRANSCARGO standard format. The detailed description of the company manuals’ format can be found in the Corporate Manual 3.5. All AEROTRANSCARGO manuals are controlled, stored and available to all company personnel and external organisations through the ATC Centrik software. In addition, flight crew members, loadmasters and ground engineers have access to electronic manuals on board of the aircraft via company Ipads. The CAA RM is also provided with control copy of AEROTRANSCARGO Operations Manual in paper format. Uncontrolled document if downloaded or printed  Page: 5 Operations Manual Part A Chapter: 0 Administration and Control of the Operations Edition: 3 Manual Revision: 0 Date: 29 May 2019 0.1.4 NOTES, ABBREVIATIONS AND DEFINITIONS 0.1.4.1 Notes a) For brevity the pronoun ‘he’ is used throughout all parts of the Operations Manual. Where appropriate, the pronoun ‘she’ may be inferred or assumed; b) For brevity, AEROTRANSCARGO is referred to throughout as “ATG”; c) References to “The Authority” should be taken as referring to the Civil Aviation Authority of the Republic of Moldova unless otherwise stated; d) When used in the Operations Manual, the following terms shall have the meaning described: i. “Shall”, “will” or “must” mean that the application of a rule, procedure or provision is mandatory; ii. “Should” means that the application of a procedure or provision is recommended; iii. “May” means that the application of a procedure or provision is optional; iv. “No (person) may” or “a (person) may not” mean that no person is required, authorised, or permitted to do the act concerned; v. “Accepted/Acceptable” means not objected to by the Authority as suitable for the purpose intended. vi. “Approved (by the Authority)” means documented (by the Authority) as suitable for the purpose intended. vii. “Prescribed” means the CAA RM or ATG has issued a written policy or methodology which imposes either a mandatory requirement, if it states “shall”, “will” or „must”, or a recommended requirement if it states “should” or a discretionary requirement if it states “may”; viii. “Flight Deck” means the upper deck area of the aircraft, including the flight compartment and the personnel accommodation area. e) “Note:” advises when an operating procedure, technique, etc., requires emphasis or gives information that is particularly important or useful. f) “CAUTION:” contains information that might have an impact on flight safety if not acted upon. g) “WARNING:” contains information that is directly related to flight safety. Ignoring a warning will lead to a reduction in safety margins and potentially an injury or loss of life if not observed. Uncontrolled document if downloaded or printed  Page: 6 Chapter: 0 Operations Manual Part A Edition: 3 Administration and Control of the Operations Revision: 22 Manual Date: 04 Aug 2022 0.1.4.2 Abbreviations A/C aircraft ACAS airborne collision avoidance system AFM aircraft flight manual ALARP as low as reasonably practicable AMC Acceptable Means of Compliance AOC air operator certificate APU auxiliary power unit A-RNP advanced required navigation performance ATA Air Transport Association ATC air traffic control ATG AEROTRANSCARGO (ICAO Code) ATPL airline transport pilot licence ATS air traffic services AWO all weather operations CAA Civil Aviation Authoity CAT commercial air transport CAT I / II / III category I / II / III CBT computer-based training CDL configuration deviation list CFIT controlled flight into terrain CG centre of gravity CofA certificate of airworthiness CoR certificate of registration COSPASSARSAT cosmicheskaya sistyema poiska avariynich sudov - search and rescue satellite-aided tracking CPDLC controller pilot data link communication CPL commercial pilot licence CRM crew resource management CS Certification Specifications CVR cockpit voice recorder DA decision altitude DG dangerous goods DH decision height ECAC European Civil Aviation Conference EFB electronic flight bag ELT emergency locator transmitter ERP emergency response plan ETOPS extended range operations with two-engined aeroplanes EU European Union FAA Federal Aviation Administration FC flight crew FCL flight crew licensing FCOM flight crew operating manual FDM flight data monitoring FDR flight data recorder FFS full flight simulator Uncontrolled document if downloaded or printed  Page: 7 Operations Manual Part A Chapter: 0 Administration and Control of the Operations Edition: 3 Manual Revision: 35 Date: 16 Feb 2024 FMS flight management system FOD foreign object damage (debris) FSTD flight simulation training device ft feet FTD flight training device FTL flight and duty time limitations g gram GM Guidance Material GPS global positioning system GPWS ground proximity warning system hPa hectopascals HAA Height Above Aerodrome ICAO International Civil Aviation Organization IFR instrument flight rules ILS instrument landing system IMC instrument meteorological conditions IR instrument rating kg kilograms km kilometres kt knots LIFUS line flying under supervision LOFT line-oriented flight training LVO low visibility operation LVTO low visibility take-off m metres MCTOM maximum certified take-off mass MED medical MEL minimum equipment list METAR meteorological aerodrome report MHz megahertz MMEL master minimum equipment list MNPS minimum navigation performance specifications MOC minimum obstacle clearance NM nautical miles NOTAM notice to airmen NOTOC notification to captain OAT outside air temperature OM operations manual OML Operational Multi-Pilot Limitation OPS operations PBE protective breathing equipment PBN performance-based navigation PED portable electronic device PIC pilot-in-command Uncontrolled document if downloaded or printed Page: 8 Chapter: 0 Operations Manual Part A Edition: 3 Administration and Control of the Operations Revision: 0 Manual Date: 29 May 2019 QAR quick access recorder RA resolution advisory RM Republic of Moldova RNAV area navigation RNP required navigation performance RVSM reduced vertical separation minima SAR search and rescue SAS stability augmentation system SMM safety management manual SMS safety management system SOP standard operating procedure STAR standard terminal arrival route STC supplemental type certificate TA traffic advisory TAWS terrain awareness warning system TC type certificate TCAS traffic collision avoidance system TI Technical Instructions TRE type rating examiner TRI type rating instructor UTC coordinated universal time VFR visual flight rules VMC visual meteorological conditions ZFTT zero flight-time training Uncontrolled document if downloaded or printed  Page: 9 Operations Manual Part A Chapter: 0 Administration and Control of the Operations Edition: 3 Manual Revision: 21 Date: 11 Jul 2022 0.1.4.3 Definitions Note: Where necessary, specific terms are defined at the beginning of the sections to which they are appropriate. Aeroplane: means an engine-driven fixed-wing aircraft heavier than air that is supported in flight by the dynamic reaction of the air against its wings Aircraft: means a machine that can derive support in the atmosphere from the reactions of the air other than the reactions of the air against the earth’s surface; Anti-Icing: in the case of ground procedures, means a procedure that provides protection against the formation of frost or ice and accumulation of snow on treated surfaces of the aircraft or a limited period of time (hold-over time); Contaminated runway: A runway is contaminated when a significant portion of the runway surface area (whether in isolated areas or not) within the length and width being used is covered by one or more of the substances listed in the runway surface condition descriptors. Contingency Fuel: means the fuel required to compensate for unforeseen factors that could have an influence on the fuel consumption to the destination aerodrome; Crew Member: means a person assigned by an operator to perform duties on board an aircraft Critical Phases Of Flight: in the case of aeroplanes means the take-off run, the take-off flight path, the final approach, the missed approach, the landing, including the landing roll, and any other phases of flight as determined by the pilot-in-command or commander; Dangerous Goods (Dg): means articles or substances which are capable of posing a risk to health, safety, property or the environment and which are shown in the list of dangerous goods in the technical instructions or which are classified according to those instructions; De-Icing: in the case of ground procedures, means a procedure by which frost, ice, snow or slush is removed from an aircraft in order to provide uncontaminated surfaces; Dry Lease Agreement: means an agreement between undertakings pursuant to which the aircraft is operated under the air operator certificate (AOC) of the lessee or, in the case of commercial operations other than CAT, under the responsibility of the lessee; Dry Operating Mass: means the total mass of the aircraft ready for a specific type of operation, excluding usable fuel and traffic load; Dry runway: A runway is considered dry if its surface is free of visible moisture and not contaminated within the area intended to be used. Flight Data Monitoring (Fdm): means the proactive and non-punitive use of digital flight data from routine operations to improve aviation safety; ‘Flight Operations Officer’ or ‘Flight Dispatcher’ means a person designated by the operator to engage in the control and supervision of flight operations, who is suitably qualified, who supports, briefs or assists, or both, the pilot-in-command in the safe conduct of the flight; Grounding: means the formal prohibition of an aircraft to take-off and the taking of such steps as are necessary to detain it; Low Visibility Procedures (Lvp): means procedures applied at an aerodrome for the purpose of ensuring safe operations during lower than standard category I, other than standard category II, category II and III approaches and low visibility take-offs; Uncontrolled document if downloaded or printed  Page: 10 Chapter: 0 Operations Manual Part A Edition: 3 Administration and Control of the Operations Revision: 21 Manual Date: 11 Jul 2022 Mass And ‘Weight: In accordance with ICAO Annex 5 and the International System of Units (SI), both terms are used to indicate the actual and limiting masses of aircraft, the payload and its constituent elements, the fuel load, etc. These are expressed in units of mass (kg), but in most approved flight manuals and other operational documentation, these quantities are published as weights in accordance with the common language. In the ICAO standardised system of units of measurement, a weight is a force rather than a mass. Since the use of the term ‘weight’ does not cause any problem in the day-to-day handling of aircraft, its continued use in operational applications and publications is acceptable. Maximum Structural Landing Mass: means the maximum permissible total aeroplane mass upon landing under normal circumstances. Maximum Zero Fuel Mass: means the maximum permissible mass of an aeroplane with no usable fuel. The mass of the fuel contained in particular tanks should be included in the zero fuel mass when it is explicitly mentioned in the aircraft flight manual. Maximum Operational Passenger Seating Configuration (Mopsc): means the maximum passenger seating capacity of an individual aircraft, excluding crew seats, established for operational purposes and specified in the operations manual. Taking as a baseline the maximum passenger seating configuration established during the certification process conducted for the type certificate (TC), supplemental type certificate (STC) or change to the TC or STC as relevant to the individual aircraft, the MOPSC may establish an equal or lower number of seats, depending on the operational constraints; Night: means the period between the end of evening civil twilight and the beginning of morning civil twilight or such other period between sunset and sunrise as may be prescribed by the appropriate authority, as defined by the Member State; Operational Control: means the responsibility for the initiation, continuation, termination or diversion of a flight in the interest of safety; Psychoactive Substances: means alcohol, opioids, cannabinoids, sedatives and hypnotics, cocaine, other psychostimulants, hallucinogens, and volatile solvents, with the exception of caffeine and tobacco; Ramp Inspection: means the inspection of aircraft, of flight and cabin crew qualifications and of flight documentation in order to verify the compliance with the applicable requirements; Runway condition assessment matrix (RCAM). A matrix allowing the assessment of the runway condition code, using associated procedures, from a set of observed runway surface condition(s) and pilot report of braking action. Runway condition code (RWYCC). A number describing the runway surface condition to be used in the runway condition report. Note: The purpose of the runway condition code is to permit an operational aeroplane performance calculation by the flight crew. Runway condition report (RCR): A comprehensive standardized report relating to runway surface condition(s) and its effect on the aeroplane landing and take-off performance. Runway surface condition(s): A description of the condition(s) of the runway surface used in the runway condition report which establishes the basis for the determination of the runway condition code for aeroplane performance purposes. Note 1: The runway surface conditions used in the runway condition report establish the performance requirements between the aerodrome operator, aeroplane manufacturer and aeroplane operator. Uncontrolled document if downloaded or printed  Page: 11 Operations Manual Part A Chapter: 0 Administration and Control of the Operations Edition: 3 Manual Revision: 21 Date: 11 Jul 2022 Note 2: Aircraft de-icing chemicals and other contaminants are also reported but are not included in the list of runway surface condition descriptors because their effect on runway surface friction characteristics and the runway condition code cannot be evaluated in a standardized manner. Rectification Interval: means a limitation on the duration of operations with inoperative equipment; Required Navigation Performance (Rnp) Specification: means a navigation specification for PBN operations which includes a requirement for on-board navigation performance monitoring and alerting; Safety-Sensitive Personnel: means persons who might endanger aviation safety if they perform their duties and functions improperly, including flight crew and cabin crew members, aircraft maintenance personnel and air traffic controllers; Signal area: An area on an aerodrome used for the display of ground signals. SNOWTAM: A special series NOTAM given in a standard format providing a surface condition report notifying the presence or cessation of hazardous conditions due to snow, ice, slush, frost, standing water or water associated with snow, slush, ice or frost on the movement area. Sterile Flight Crew Compartment: means any period of time when the flight crew members are not disturbed or distracted, except for matters critical to the safe operation of the aircraft or the safety of the occupants; ‘Task Specialist’ means a person assigned by the operator or a third party, or acting as an undertaking, who performs tasks on the ground directly associated with a specialised task or performs specialised tasks on board or from the aircraft; ‘Traffic Load’ means the total mass of passengers, baggage, cargo and carry-on specialist equipment and including any ballast; 'Type A EFB Application’ means an EFB application whose malfunction or misuse has no safety effect; 'Type B EFB Application’ means an EFB application: (a) whose malfunction or misuse is classified as minor failure condition or below; and (b) which neither replaces nor duplicates any system or functionality required by airworthiness regulations, airspace requirements, or operational rules Take-Off Mass: means the mass including everything and everyone carried at the commencement of the take-off for helicopters and take-off run for aeroplanes; Technical Instructions (Ti): means the latest effective edition of the ‘Technical instructions for the safe transport of dangerous goods by air’, including the supplement and any addenda, approved and published by the International Civil Aviation Organisation; Visual Approach: means an approach when either part or all of an instrument approach procedure is not completed and the approach is executed with visual reference to the terrain; Wet Lease Agreement: means an agreement: – in the case of CAT operations, between air carriers pursuant to which the aircraft is operated under the AOC of the lessor; or – in the case of commercial operations other than CAT, between operators pursuant to which the aircraft is operated under the responsibility of the lessor. Wet runway: The runway surface is covered by any visible dampness or water up to and including 3 mm deep within the intended area of use. Uncontrolled document if downloaded or printed  Page: 12 Chapter: 0 Operations Manual Part A Edition: 3 Administration and Control of the Operations Revision: 22 Manual Date: 04 Aug 2022 0.2 SYSTEM OF AMENDMENT AND REVISION An “amendment” means any change to the contents or format of the manual. A “revision” is the formal publication of one or more amendments. 0.2.1 RESPONSIBILITY The Flight Operations Manager holds specific responsibility for Operations Manual and he approves all revisions of OM Part A based on the operational needs or by the request of the CAA RM. Editing is delegated to the Documentation Manager under the supervision of the Flight Operations Manager after the document has been approved through the Centrik document approval process. Every document in use within ATG Operations, either from internal or external sources, is subject to the documented control and amendment procedures which ensures that every document in use within ATC Operations is “Controlled” regarding content, revision, publication, distribution, availability and retention. 0.2.1.1 Amendment Request/Change Request Procedure Should any individual consider that all or any part of a procedure or instruction requires to be amended, he should submit a Change Request via the Centrik software. The detailed description of the Manual Change Request process is specified in the Corporate Manual 3.5.4. 0.2.2 PUBLICATION CYCLES The Operations Manual is subject to a review on a routine basis at least once every 12 months. Uncontrolled document if downloaded or printed  Page: 13 Operations Manual Part A Chapter: 0 Administration and Control of the Operations Edition: 3 Manual Revision: 22 Date: 04 Aug 2022 0.2.3 TEMPORARY REVISION This is an urgent publication made in the interest of flight safety prior to and valid until the next standard revision. It is available on yellow coloured paper in the electronic version of the manual held on Centrik. Handwritten amendments and revisions are not permitted, except in situations requiring immediate amendment or revision in the interest of safety. If a temporary publication does not require CAA RM approval, the publication is approved in accordance with the company document approval process. 0.2.4 REVISION ISSUE Revisions are numbered consecutively and issued periodically to provide new or revised procedures and information. Each amendment is accompanied by an Revision Highlight Report, which provides an explanation of the introduced changes. The revised pages are annotated to show the revision number and the effective date. Revised/inserted text is marked by a vertical bar on the outer side of the page. At each revision, the list of effective pages is updated. All revisions and their effective dates are recorded in the List of Revisions and amendments. 0.2.5 PUBLICATION AND DISTRIBUTION Operational manual is published through the Centrik software. The Documentation Manager is responsible to ensure the electronically published version is up-to-date. Once a revision has been approved, it is published and distributed via the Centrik software. Distribution and acknowledgement of documents by company personnel is monitored to verify that all applicable users have familiarized with the revision. Uncontrolled document if downloaded or printed Page: 14 Chapter: 0 Operations Manual Part A Edition: 3 Administration and Control of the Operations Revision: 22 Manual Date: 04 Aug 2022 Uncontrolled document if downloaded or printed  Page: 1 Operations Manual Part A Chapter: 1 Edition: 3 Organization and Responsibilities Revision: 27 Date: 09 Mar 2023 CHAPTER 1 TABLE OF CONTENTS 1. ORGANIZATION AND RESPONSIBILITIES................................................................3 1.0 GENERAL....................................................................................................................3 1.0.1 COMPANY LOCATIONS.......................................................................................3 1.0.2. AOC AREA OF OPERATION................................................................................3 1.0.3 AIRLINE FLEET....................................................................................................3 1.1 AEROTRANSCARGO ORGANIZATIONAL STRUCTURE..........................................4 1.2 NOMINATED PERSONS..............................................................................................8 1.2.1 SUBSTITUTIONS..................................................................................................8 1.2.2 COMPETENCE OF NOMINATED PERSONS.......................................................9 1.2.3 RESPONSIBILITIES AND DUTIES OF NOMINATED PERSONS.......................10 1.2.4 ACCOUNTABLE MANAGER...............................................................................10 1.2.5 CHAIRMAN & MANAGING DIRECTOR..............................................................11 1.2.6 FLIGHT OPERATIONS MANAGER.....................................................................12 1.2.7 CAMO MANAGER...............................................................................................14 1.2.8 TRAINING MANAGER........................................................................................16 1.2.9 GROUND OPERATIONS MANAGER..................................................................18 1.2.10 SAFETY MANAGER............................................................................................20 1.2.11 SECURITY MANAGER.......................................................................................22 1.2.12 COMPLIANCE MONITORING MANAGER..........................................................22 1.3 RESPONSIBILITIES AND DUTIES OF OTHER OPERATIONS MANAGEMENT PERSONNEL........................................................................................................................25 1.3.1. FLEET CHIEF PILOT..........................................................................................25 1.3.2. EFB ADMINISTRATOR.......................................................................................26 1.3.3. DANGEROUS GOODS OFFICER.......................................................................26 1.3.4. OCC MANAGER.................................................................................................27 1.4 AUTHORITY, DUTIES AND RESPONSIBILITY OF THE COMMANDER..................28 1.4.1 DESIGNATION OF THE COMMANDER.............................................................28 1.4.2 GENERAL RESPONSIBILITIES..........................................................................28 1.4.3 SPECIFIC RESPONSIBILITIES...........................................................................29 1.4.3.1. Duties prior to the Flight................................................................................29 1.4.3.2 Duties during the Flight................................................................................31 1.4.4 EMERGENCY SITUATIONS...............................................................................30 1.4.5 SAFETY MARGINS.............................................................................................30 Uncontrolled document if downloaded or printed Page: 2 Chapter: 1 Operations Manual Part A Edition: 3 Revision: 22 Organization and Responsibilities Date: 04 Aug 2022 1.4.6 RULES OF THE AIR........................................................................................... 31 1.4.7 TRAINING ON COMMERCIAL AIR TRANSPORT FLIGHTS.............................. 31 1.5 DUTIES AND RESPONSIBILITIES OF CREWMEMBERS OTHER THAN THE COMMANDER...................................................................................................................... 31 1.5.1. GENERAL........................................................................................................... 31 1.5.2. INCIDENT REPORTING..................................................................................... 31 1.5.3. FIRST OFFICER................................................................................................. 31 1.5.3.1 Function and authority................................................................................. 31 1.5.3.2 General Responsibilities.............................................................................. 32 Uncontrolled document if downloaded or printed  Page: 3 Operations Manual Part A Chapter: 1 Edition: 3 Organization and Responsibilities Revision: 32 Date: 17 Aug 2023 1. ORGANIZATION AND RESPONSIBILITIES 1.0 GENERAL AEROTRANSCARGO airline was founded August 8, 2011 and was registered at Registration Chamber of the Republic of Moldova as a Limited Liability Company. AEROTRANSCARGO is an RM AOC holder since February 2012. AEROTRANSCARGO performs international non-scheduled and scheduled cargo flights. 1.0.1 COMPANY LOCATIONS Headquarter: AEROTRANSCARGO S.R.L. Office 115, Blvd. Dacia 60/5, Chisinau, Republic of Moldova, MD-2026 Tel.: +373 22 526813 Fax: 373 22 529001 E-mail: [email protected] Sharjah Office: AEROTRANSCARGO FZE Q4/174, Saif Zone, P.O. Box 122487, Sharjah, United Arab Emirates Tel.: +971 6 5741744 Fax: +971 6 5741749 OCC: (24/7) +971 52 104 2246 MCC: (24/7) +971 58 893 9739 E-mail: [email protected] 1.0.2. AOC AREA OF OPERATION AEROTRANSCARGO is authorized to operate in the following ICAO designated regions: EUR, AFI, MID/ASIA, NAM, SAM, PAC, NAT. The officially approved Areas of Operation are listed in the Operations Specifications issued by the CAA RM. 1.0.3 AIRLINE FLEET Aircraft operated by AEROTRANSCARGO are as follows: TYPE REGISTRATION MSN B747-400BDSF ER-BAM 24312 B747-400BDSF ER-JAI 26562 B747-400F ER-BBJ 26558 B747-400BDSF ER-BAJ 27071 B747-4D7 ER-BAG 24459 Uncontrolled document if downloaded or printed Page: 4 Chapter: 1 Operations Manual Part A Edition: 3 Revision: 25 Organization and Responsibilities Date: 05 Dec 2022 Note 1: Suffix BDSF – BEDEK Converted Freighter (Passenger aircraft converted to freighter by Israel Aerospace Industries Ltd. (IAI) BEDEK) Suffix F – Boeing Production Freighter (F and/or ERF) Suffix SF – Special Freighter (Passenger aircraft converted to freighter by third party other than Boeing) Suffix BCF - Boeing Converted Freighter (Passenger aircraft converted to freighter by Boeing Company) Note 2: Further reference throughout the Company’s manuals will be B747-400 unless particularly otherwise specified. 1.1 AEROTRANSCARGO ORGANIZATIONAL STRUCTURE The airline organizational structure is built up in such a way as to meet the requirements of civil aviation international standards, the management system has continuity throughout the organization and ensures control of operations and management of safety and security outcomes. The management system is described in OM Part A Chapter 3 and Chapter 10. AEROTRANSCARGO management is carried out by the Accountable Manager on the basis of the principle of undivided authority. Airline basic organizational structure is presented in Chart 1 and AEROTRANSCARGO extended structure is presented in Chart 2 below. Uncontrolled document if downloaded or printed  Page: 5 Operations Manual Part A Chapter: 1 Edition: 3 Organization and Responsibilities Revision: 8 Date: 05 Jan 2021 Chart. 1. The airline's basic organizational structure. Accountable Manager Safety Management Compliance Monitoring Department Department Aviation Security Chairman & Managing Department Director Flight Operations Ground Operations CAMO Training Department Department Department Uncontrolled document if downloaded or printed  Page: 6 Chapter: 1 Operations Manual Part A Edition: 3 Revision: 22 Organization and Responsibilities Date: 04 Aug 2022 Chart 2. The airline's extended organizational structure. Accountable Manager Safety Manager Compliance Monitoring Manager Aviation Security Manager Chairman & Managing Director 145 AMO CAMO Manager Ground Operations Training Manager Flight Operations Maintenance Manager Manager Manager Documentation Line Station Cargo Juridical Economical HR Manager MCC CAMO Instructors Pilots OCC Department Managers Manager Department Department Certifying Contracted Chief Line Training Accounting Staff and PART-145 Loadmaster Captains Department Mechanics Maintenance Organizations Loadmasters Storemen and Load Сontrollers Legend Linear subordination and direct cooperation Auditing/ Inspection/ indirect cooperation and exchange of information Uncontrolled document if downloaded or printed  Page: 7 Operations Manual Part A Chapter: 1 Edition: 3 Organization and Responsibilities Revision: 4 Date: 22 Jun 2020 Flight Operations Department Structure Flight Operations Manager Chief pilot EFB Crew Planning OCC Administrator Manager B747 Pilots B747 Uncontrolled document if downloaded or printed Page: 8 Chapter: 1 Operations Manual Part A Edition: 3 Revision: 36 Organization and Responsibilities Date: 28 Feb 2024 1.2 NOMINATED PERSONS ORO.GEN.210(a), ORO.AOC.135(a), ORO.GEN.200, ORO.AOC.135 This section provides Names and contact information of Nominated Post holders and other Management personnel assigned by the Accountable Manager. S/N POSITION NAME CONTACT DETAILS +373 69107008 1 Accountable Manager Scemeliov Mihail Jr. Email: [email protected] +373 69125323 2 Chief Operations Officer Scemeliov Mihail Email: [email protected] Chairman & Managing +971 555509623 3 Jai Shankar Singh Director Email: [email protected] +971 555 510 784 4 Flight Operations Manager Ryan Du Preez Email: [email protected] +971 52 252 1086 5 Chief Pilot Rod-Rennie Cadman Email: [email protected] +373 79930628 6 CAMO Manager Eduard Canja Email: [email protected] +971 55 138 2693 7 Training Manager Alan Nicholson Email: [email protected] Ground Operations +373 69251295 8 Eganov Mihail Manager Email: [email protected] +373 69326162 9 Safety Manager Landina Natalia Email: [email protected] Compliance Monitoring +971524813926 10 Christopher Hobbs Manager Email: [email protected] +373 79976677 11 Security Manager Octavian Naframita Email: [email protected] +373 69251295 12 OCC Manager Eganov Mihail Email: [email protected] +373 69188618 13 DG Officer Alexandr Popovici Email: [email protected] +971 50 523 8863 14 EFB Administrator Ashan Manawadu Email: operations.engineering@atc- md.aero AEROTRANSCARGO will notify the Authority of any planned changes concerning the list of nominated persons at least 20 days in advance or as soon as possible. 1.2.1 SUBSTITUTIONS In case of absence of one of the nominated persons, the following list of substitutions shall apply by AEROTRANSCARGO. Position Name Deputy Accountable Manager Scemeliov Mihail Jr. Scemeliov Mihail Chief Operating Officer Scemeliov Mihail Scemeliov Mihail Jr. Flight Operations Manager Ryan Du Preez Rod-Rennie Cadman Chief Pilot Rod-Rennie Cadman Ryan Du Preez Training Manager Alan Nicholson Ryan Du Preez Compliance Monitoring (Quality) Manager Christopher Hobbs Reabchin Anatolii Safety Manager Landina Natalia Belous Iurii Security Manager Octavian Naframita Landina Natalia Ground Operations Manager Eganov Mihail Octavian Naframita CAMO Manager Eduard Canja Ranga Raj Rao Uncontrolled document if downloaded or printed  Page: 9 Operations Manual Part A Chapter: 1 Edition: 3 Organization and Responsibilities Revision: 14 Date: 18 Oct 2021 All nominated persons inform their deputy about his/her absence indicating the period of absence by means of official email. During this period deputy will act as nominated person having same responsibilities and authorities. 1.2.2 COMPETENCE OF NOMINATED PERSONS Nominated persons in accordance with ORO.AOC.135 are expected to possess the experience and meet the provisions listed below. There may be exceptional cases where not all of the provisions can be met. In that circumstance, the nominee should have comparable experience and also the ability to perform effectively the functions associated with the post and with the scale of the specialised operation. Nominated persons should have: 1. practical experience and expertise in the application of aviation safety standards and safe operating practices; 2. comprehensive knowledge of: the applicable national safety regulations and any associated requirements and procedures; the operator’s high-risk specialised operation authorisation, if applicable; and the need for, and content of, the relevant parts of the commercial specialised operator’s operations manual; 3. familiarity with management systems preferably in the area of aviation; 4. appropriate management experience, preferably in a comparable organisation; and 5. 5 years of relevant work experience of which at least 2 years should be from the aeronautical industry in an appropriate position. Flight operations. The nominated person should hold or have held a valid flight crew license and the associated ratings appropriate to the type of commercial specialised operations conducted by the airline. In case the nominated person’s license and ratings are not current, his/her deputy should hold a valid flight crew license and the associated ratings. Crew training. The nominated person or his/her deputy should be a current type rating instructor on B747-400 type. The nominated person should have a thorough knowledge of the operator’s crew training concept for flight crew and when relevant other crew. Ground operations. The nominated person should have a thorough knowledge of the commercial specialised operator’s ground operations concept. Continuing airworthiness. The nominated person should have: 1. practical experience and expertise in the application of aviation safety standards and safe maintenance practices 2. comprehensive knowledge of: a) Part-M and any associated requirements and procedures; b) the maintenance organisation manual; 3. five years aviation experience of which at least three years should be practical maintenance experience; 4. knowledge of the relevant type(s) of aircraft or components maintained; 5. knowledge of maintenance standards. Uncontrolled document if downloaded or printed Page: 10 Chapter: 1 Operations Manual Part A Edition: 3 Revision: 22 Organization and Responsibilities Date: 04 Aug 2022 1.2.3 RESPONSIBILITIES AND DUTIES OF NOMINATED PERSONS AEROTRANSCARGO has nominated officials (Post holders) within the management system that are acceptable to the CAA RM (Letter of Acceptance) and have the responsibility, and thus are accountable, for ensuring, in their respective defined operational areas: i. The management of safety risks and security threats to aircraft operations; ii. Operations are conducted in accordance with conditions and restrictions of the Air Operator Certificate (AOC), and in compliance with applicable regulations and AEROTRANSCARGO standards. iii. Nominate, brief and delegate authority to a deputy in their absence. 1.2.4 ACCOUNTABLE MANAGER The Accountable Manager has the authority, which includes financial control, to make policy decisions, provide adequate resources, resolve operational compliance, safety and security issues and, in general, ensure necessary system components are in place and functioning properly. He shall be acceptable to the Authority. The Accountable Manager is ultimately responsible for the administrative, technical oversight and safe conduct of aircraft operations. He has the necessary air operations funding allocation and authority to manage safety and security risks to aircraft operations and rectify deficiencies identified by the MS. The Accountable Manager has final responsibility for the resolution of all safety and security issues and the authority to make decisions necessary to manage safety risk and/or security threats to aircraft operations. The Accountable Manager: 1) Irrespective of other functions, is accountable on behalf of AEROTRANSCARGO for the implementation and maintenance of the safety management system (SMS) throughout the organization; 2) Has the authority to ensure the planning and allocation of resources necessary to manage safety and security risks to aircraft operations; 3) Directly accountable for safety, security and compliance performance; 4) Endorses the Safety, Security and Compliance Policy; 5) Responsible for the airworthiness of the aircraft and other operational areas to ensure compliance with all applicable national and international regulations and programmes, providing oversight to Engineering and Maintenance; 6) Overall responsibility and is accountable for ensuring operations are conducted in accordance with conditions and restrictions of the Air Operator Certificate (AOC), and in compliance with applicable regulations and standards of AEROTRANSCARGO; 7) Has the authority to allocate the resources for ensuring that all operations and maintenance activities can be carried out to the standard required by CAA RM and any additional requirements defined by AEROTRANSCARGO; 8) Represents AEROTRANSCARGO in relations with all governmental and legal bodies/authorities and the public; 9) Chair the Safety Review Board (SRB) and Management Evaluation Meetings; 10) Establish and maintain the highest personnel qualification standards, through recruiting, training and certification; 11) Responsible to ensure the establishment of and adherence to operational budgets; Uncontrolled document if downloaded or printed  Page: 11 Operations Manual Part A Chapter: 1 Edition: 3 Organization and Responsibilities Revision: 22 Date: 04 Aug 2022 12) Plans and implements an optimal and efficient management structure of the company; 13) Supervises the optimal performance of the management; 14) Ensures establishment of monthly profit and loss statements; 15) Selects, hires and dismisses personnel; 16) Negotiate individual and collective agreements; 17) Monitors and implements legal requirements and obligations of AEROTRANSCARGO; 18) Internally approves company's manuals, procedures, rules, regulations and directives; 19) Leads day-by-day AEROTRANSCARGO's operations and ensures that they are conducted in accordance with the provisions of the Operations Manual; 20) Supervises the co-ordination of the Flight Operations, Ground Operations, Training and CAMO Departments; 21) Has overall responsibility for the Compliance System, including the frequency, format and structure of the internal management evaluations activities; 22) Maintains direct reporting links to the Compliance Monitoring Manager and the Safety Manager. 23) Has the ultimate responsibility for resourcing the corrective actions and ensuring, through the Compliance Monitoring Manager, that the corrective actions have re- established compliance with the standard required; 24) Authority to make decisions regarding safety risk tolerability; 25) The authority to ensure the allocation of resources necessary to manage safety risks and security threats to aircraft operations; 26) Ensures issues that affect operational safety are coordinated among personnel with expertise in the appropriate areas; 27) Ensures company goals and policies are aligned and industry best practices are achieved in all related operational endeavours of the organisation; 1.2.5 CHAIRMAN & MANAGING DIRECTOR Chairman & Managing Director is responsible for the operational performance of the airline departments consisting of Flight operations, Engineering and Maintenance, Ground and Cargo operations and Aviation Security, Safety and Compliance of AEROTRANSCARGO. The principal responsibility of the Chairman & Managing Director is to take all possible and practical steps to ensure the safe, secure and efficient operation of all company aircraft. Chairman and Managing Director reports to the Accountable Manager. Duties, Responsibilities and Authorities 1) Responsible for the operational performance of the airline departments consisting of Flight operations, Engineering and Maintenance, Ground and Cargo operations and Aviation Security, Safety and Compliance of. 2) Manage AEROTRANSCARGO SHJ office; 3) Ensure appropriate staffing and sufficient resources at SHJ office to ensure company operations; 4) Take all possible and practical steps to ensure the safe, secure and efficient operation of all company aircraft; Uncontrolled document if downloaded or printed Page: 12 Chapter: 1 Operations Manual Part A Edition: 3 Revision: 22 Organization and Responsibilities Date: 04 Aug 2022 5) Represent the company in various capacities within the aviation industry to ensure that the airline’s operations are compliant with the requirements of the AOC; 6) To assign responsibility within the Management System for maintaining compliance of conditions and restrictions specified in the AOC; 7) To issue company circulars, bulletins and other communications to employees. 8) Providing strong leadership that conveys the company’s commitment to the highest possible safety standards; 9) Overall management of the day-to-day operations; 10) Selection of contracted organizations and customers; 11) Oversee the work of the key operations teams namely Flight Operations, Ground & Cargo Operations, Maintenance Management and Maintenance Performance, Compliance Monitoring, Safety and Security; 12) Develop and implement the strategic plan for the airline operation in the most cost effective and time efficient manner. 1.2.6 FLIGHT OPERATIONS MANAGER The Flight Operations Manager is appointed by and reports to the Accountable Manager and is subject to approval of the CAA RM. Authorities, Duties and Responsibilities 1) To determine all flight operations standards and practices, and to ensure their compliance with all relevant national and international regulations, and within the provisions of AEROTRANSCARGO AOC; 2) To cooperate, with all other Company departments, in aiming for the highest possible degree of safety and for obtaining a satisfactory degree of punctuality and economy; 3) To make the final decision concerning the employment of flight crew; 4) To call and chair hearings in case of accidents and incidents or, whenever he deems it necessary, in case of irregularities or of violations of legal provisions or internal directives; 5) To cooperate with the maintenance department ensuring that the technical status of all Company aircraft is kept to a high level; 6) To determine the usability of aerodromes for Company operations in accordance with OM Part A, to determine restrictions for their use, and to lay down the appropriate aerodrome operating minima; 7) Responsible for meeting regulations and liaising with the CAA RM with regard to compliance; 8) Responsible for monitoring and disseminating all relevant EASA, ICAO and CAA publications, and ensuring they are reviewed and acted upon; 9) Establish flight operational procedures to comply with AEROTRANSCARGO Management System (MS); 10) Ensure that the content of the AEROTRANSCARGO Operations Manual conforms to all relevant regulations; 11) Ensure that the flight operations resources are sufficient to meet the demands of the operation; 12) Ensure that Flight Operations has a robust internal audit system, with particular emphasis in ensuring network compliance with the flight operations manual suite; Uncontrolled document if downloaded or printed  Page: 13 Operations Manual Part A Chapter: 1 Edition: 3 Organization and Responsibilities Revision: 25 Date: 05 Dec 2022 13) Ensure safe flight operations through the establishment of standards, procedures, safety and risk mitigation policies; 14) In conjunction with the Training Manager, ensure quality training to meet the needs of the operation through the establishment of crew training policies, standards and procedures for pilots training; 15) In conjunction with the Chief Pilot, ensure efficient pilot work force through the establishment of a central crew management policy including, recruitment, promotion and performance; 16) Oversee, in conjunction with the Chief Pilot, and is accountable for the safe compliance of Flight Time Limitations requirements as delivered in rosters, the design and publication of which are delivered on his behalf by the Crew Rostering Manager; 17) Ensure Key Performance Indicators and Service Level Agreements are agreed and maintained with the Operations Control Manager, Ground Operations Manager, and Commercial Manager, to ensure the quality and compliant delivery of rosters both in pre and post publication windows; 18) Ensure that the input of fatigue risk management is considered and incorporated in the roster build, as required by Part- FTL; 19) Ensure adequate oversight of the Operations Control Manager’s compliance with OM Part A, SMM and all relevant legislative and regulatory instruments within these terms of reference; 20) Safety, Security and Compliance: − Authority to make decisions regarding risk tolerability with respect to the safety and security of flight operations; − Direct accountability for safety, security and compliance on the part of senior management for flight operations; − Responsible to the Accountable Manager to ensure compliance of all regulations and company documented procedures in accordance with applicable regulations; − Ensure the management of safety risks and security threats to aircraft operations; − Ensure the operations are conducted in accordance with conditions and restrictions of the Air Operator Certificate (AOC), and in compliance with applicable regulations and standards of AEROTRANSCARGO; − Enforcement of and commitment to the Safety, Security and Compliance Policy; − Participate in the Corporate SRC and Management Meetings; − Advise the Accountable Manager and Safety Manager on matters related to the departmental hazards, safety risks and operational concerns; − Allocation of responsibilities and duties and issuing instructions to individuals within the flight operations department, sufficient for implementation of Company policy and the maintenance of safety standards; − Ensure safety, security and compliance procedures, policies and responsibilities are adhered to within the flight operations department; − Monitoring of flight safety standards; − Conduct risk assessments and management of change for the flight operations department; Uncontrolled document if downloaded or printed Page: 14 Chapter: 1 Operations Manual Part A Edition: 3 Revision: 22 Organization and Responsibilities Date: 04 Aug 2022 − Measure safety performance for flight operations, through the development, recording and analysis of safety performance indicators (SPI’s) and targets (SPT’s) and for safety improvement; − Record and analyse any deviations from Company standards and take necessary actions for any significant trend identified from safety performance measurement; − Conduct root cause analysis and implement effective corrective and preventive actions resulting from safety recommendations and compliance non-conformities; − Evaluate the safety/security/compliance records of the flight operations department to avoid the development of undesirable trends; − Compilation of periodical data evaluation as an input to management evaluation activities for the flight operations departments; − Liaison with the CAA RM, original equipment manufacturers and other relevant external entities for flight operations issues; − Manage and supervise operations activities within flight operations; − Ensure AEROTRANSCARGO flight operations are conducted in accordance with conditions and restrictions of the AOC, AEROTRANSCARGO standards and applicable regulations; − Publish, revise and authorise operations manuals and other Operational documentation deemed necessary to enhance safety and improve the operation; − Monitor AEROTRANSCARGO Fatigue Risk Performance indicators and implement corrective actions to protect crew and other employees from fatigue related risks; − Promoting safety awareness and actively encouraging open reporting and feedback; − Participate in ERP exercises and deployments as per Company policies and procedures and in accordance with assigned duties as outlined in the AEROTRANSCARGO Emergency Response Plan; − Participate in internal safety investigations and develop of any recommendations that may arise. 1.2.7 CAMO MANAGER The CAMO Manager is appointed by and reports to the Accountable Manager and is subject to approval of the CAA RM. The CAMO Manager is the Nominated Person for Continuing Airworthiness. He is responsible for the safe and timely accomplishment of all maintenance work and the supervision of the contracted Part 145 maintenance organisations. Authorities, Duties and Responsibilities 1) Oversight and supervision of maintenance, planning and engineering management and functions within the departments by specification of functional purpose, objectives and standards, by the establishment of reporting channels and communications between the maintenance departments, other company departments and relevant external agencies; 2) Supervision and management of maintenance, planning and engineering activities, safety, value assurance, discipline, industrial relations, policies, resources and administration within the maintenance departments; Uncontrolled document if downloaded or printed  Page: 15 Operations Manual Part A Chapter: 1 Edition: 3 Organization and Responsibilities Revision: 25 Date: 05 Dec 2022 3) Ensuring that maintenance, planning and engineering activities are conducted in effective and reliable manner and meet the company strategies, expectations and requirements and at the same time without compromise meet all applicable AEROTRANSCARGO procedures, regulations and conditions and restrictions of the Air Operator Certificate (AOC) and other approvals; 4) Ensuring efficient project management of all maintenance, planning and engineering related activities, where necessary taking personal responsibility to manage projects to deadlines; 5) Ensuring authorities and responsibilities within the maintenance, planning and engineering management system are defined and communicated throughout the organization; 6) Active encouragement of ideas and developments that improve maintenance, planning and engineering performance, including the making of recommendations for organizational changes as well as creating new and/or improving existing work processes. 7) Controlling assigned budget and directing utilisation of the planned resources to the best advantage of the AEROTRANSCARGO. 8) Safety, Security and Compliance: − Authority to make decisions regarding risk tolerability with respect to the safety and security of CAMO department; − Direct accountability for safety, security and compliance on the part of senior management for CAMO department; − Responsible to the Accountable Manager to ensure compliance of all regulations and company documented procedures in accordance with applicable regulations; − Ensure the management of safety risks and security threats to aircraft operations; − Ensure the operations are conducted in accordance with conditions and restrictions of the Air Operator Certificate (AOC), and in compliance with applicable regulations and standards of AEROTRANSCARGO; − Enforcement of and commitment to the Safety, Security and Compliance Policy; − Participate in the Corporate SRC and Management Meetings; − Advise the Accountable Manager and Safety Manager on matters related to the departmental hazards, safety risks and operational concerns; − Allocation of responsibilities and duties and issuing instructions to individuals within the CAMO department, sufficient for implementation of Company policy and the maintenance of safety standards; − Ensure safety, security and compliance procedures, policies and responsibilities are adhered to within the CAMO department; − Monitoring of flight safety standards; − Conduct risk assessments and management of change for the CAMO department; − Measure safety performance for CAMO department, through the development, recording and analysis of safety performance indicators (SPI’s) and targets (SPT’s) and for safety improvement; − Record and analyse any deviations from Company standards and take necessary actions for any significant trend identified from safety performance measurement; Uncontrolled document if downloaded or printed Page: 16 Chapter: 1 Operations Manual Part A Edition: 3 Revision: 22 Organization and Responsibilities Date: 04 Aug 2022 − Conduct root cause analysis and implement effective corrective and preventive actions resulting from safety recommendations and compliance non-conformities; − Evaluate the safety/security/compliance records of the flight operations department to avoid the development of undesirable trends; − Compilation of periodical data evaluation as an input to management evaluation activities for the CAMO department; − Liaison with the CAA RM, original equipment manufacturers and other relevant external entities for engineering and maintenance issues; − Manage and supervise operations activities within CAMO department; − Ensure AEROTRANSCARGO engineering activities are conducted in accordance with conditions and restrictions of the AOC, AEROTRANSCARGO standards and applicable regulations; − Publish, revise and authorise operations manuals and other Operational documentation deemed necessary to enhance safety and improve the operation; − Promoting safety awareness and actively encouraging open reporting and feedback; − Participate in ERP exercises and deployments as per Company policies and procedures and in accordance with assigned duties as outlined in the AEROTRANSCARGO Emergency Response Plan; − Participate in internal safety investigations and develop of any recommendations that may arise. 1.2.8 TRAINING MANAGER The Training Manager is appointed by and reports to the Accountable Manager and is subject to approval of the CAA RM. Authorities, Duties and Responsibilities 1) Ensure all training is conducted according to CAA RM Regulatory requirements; 2) Responsible for the determination of training standards and recommended practices, and ensure their compliance with all relevant national and international regulations, and within the provisions of AEROTRANSCARGO’ AOC; 3) Organise training and checking activities of all Crew Members; 4) Responsible for the management, amendment, and maintenance of AEROTRANSCARGO Operations Manual Part D (Flight and Ground Crew); 5) Maintain training standards in accordance with regulatory and AEROTRANSCARGO training standards, in liaison with the Flight Operations Manager; 6) Ensure all flight crew training, as delivered by the instructors, examiners, and sub- contractors, is in accordance with regulatory and AEROTRANSCARGO policies; 7) Ensure the highest standards of safety and crew resource management in all training activities, in consultation with the Flight Operations Manager; 8) Manage the command selection process in consultation with the Flight Operations Manager; 9) Manage the Line Training Captain selection process; 10) Responsible for securing agreements with sub-contractors for training related matters; Uncontrolled document if downloaded or printed  Page: 17 Operations Manual Part A Chapter: 1 Edition: 3 Organization and Responsibilities Revision: 25 Date: 05 Dec 2022 12) Responsible for the publishing of documentation related to all Crew Members and operational personnel training and checking activities, and monitors the 3-year cycle of training requirements; 13) Responsible for overseeing all instructors and examiners, and for keeping them updated with operational and training matters, as required; 14) Responsible to produce the training and checking syllabus, and scenarios for OPC/LPC; 15) Responsible for keeping statistics of training related matters, as required; 16) Convenes instructors and examiners standardization meetings at least twice a year; 17) Attend such meetings, conferences, seminars and/or training as may be relevant to Training and his duties. 18) Safety, Security and Compliance: − Authority to make decisions regarding risk tolerability with respect to the safety and security of training department; − Direct accountability for safety, security and compliance on the part of senior management for training department; − Responsible to the Accountable Manager to ensure compliance of all regulations and company documented procedures in accordance with applicable regulations; − Ensure the management of safety risks and security threats to aircraft operations; − Ensure the operations are conducted in accordance with conditions and restrictions of the Air Operator Certificate (AOC), and in compliance with applicable regulations and standards of AEROTRANSCARGO; − Enforcement of and commitment to the Safety, Security and Compliance Policy; − Participate in the Corporate SRC and Management Meetings; − Advise the Accountable Manager and Safety Manager on matters related to the departmental hazards, safety risks and operational concerns; − Allocation of responsibilities and duties and issuing instructions to individuals within the training department, sufficient for implementation of Company policy and the maintenance of safety standards; − Ensure safety, security and compliance procedures, policies and responsibilities are adhered to within the training department; − Monitoring of flight safety standards; − Conduct risk assessments and management of change for the training department; − Measure safety performance for training department, through the development, recording and analysis of safety performance indicators (SPI’s) and targets (SPT’s) and for safety improvement; − Record and analyse any deviations from Company standards and take necessary actions for any significant trend identified from safety performance measurement; − Conduct root cause analysis and implement effective corrective and preventive actions resulting from safety recommendations and compliance non-conformities; − Evaluate the safety/security/compliance records of the training department to avoid the development of undesirable trends; − Compilation of periodical data evaluation as an input to management evaluation activities for the training department; Uncontrolled document if downloaded or printed Page: 18 Chapter: 1 Operations Manual Part A Edition: 3 Revision: 22 Organization and Responsibilities Date: 04 Aug 2022 − Liaison with the CAA RM, original equipment manufacturers and other relevant external entities for training issues; − Manage and supervise operations activities within training department; − Promoting safety awareness and actively encouraging open reporting and feedback; − Participate in ERP exercises and deployments as per Company policies and procedures and in accordance with assigned duties as outlined in the AEROTRANSCARGO Emergency Response Plan; − Participate in internal safety investigations and develop safety recommendations that may arise. 1.2.9 GROUND OPERATIONS MANAGER Within AEROTRANSCARGO, there is a Ground Operations Manager that has the authority and responsibility for the management and supervision of functions and activities within the scope of ground handling operations. Also, Ground Operations Manager is responsible for the management of safety and security of ground handling operations. Ground Operations Manager must ensure that operations are conducted in accordance with conditions and restrictions of the AOC, and in compliance with applicable regulations and standards of the AEROTRANSCARGO. Ground Operations Manager is a nominated Postholder and is subject to CAA RM Approval. Details related to authorities, accountabilities and responsibilities for ground handling operations can be found in the Job description of Ground Operations Manager. Authorities, Duties and Responsibilities 1) To ensure safe, punctual, and economical operations of all AEROTRANSCARGO flights, by establishing or contracting out for professional ground handling of Company airplanes at all aerodromes to which the Company operates; 2) Responsible for ensuring that the standards for the training of personnel engaged in the preparation of weight and balance, loading and ground handling, meet the requirements of the regulatory authority and AEROTRANSCARGO Operations Manual; 3) Undertake pre-contractual visits to potential ground handling agents to ensure that they have the necessary skills, resources and organization to perform AEROTRANSCARGO ground handling operations; 4) Develop procedures for ground handling to meet operational and regulatory requirements and compiling operational procedures to be incorporated into the Ground Operations Manual; 5) Responsible for ensuring that ground operations personnel are trained so that they can safely and professionally conduct their activities, and act in the most appropriate manner, so as to prevent acts of unlawful interference and, if such an act has occurred, to minimize its consequences; 6) Provide guidance material and procedures to ensure ramp handling operational personnel have sufficient information to enable them to complete their duties in compliance with regulations and AEROTRANSCARGO procedures; Uncontrolled document if downloaded or printed  Page: 19 Operations Manual Part A Chapter: 1 Edition: 3 Organization and Responsibilities Revision: 25 Date: 05 Dec 2022 7) Responsible for the management, amendment, and maintenance of the Ground Operations Manual and amendments; 8) Ensure AEROTRANSCARGO airplane ground handling is conducted in a safe and responsible manner, and that it complies with regulatory requirements and meets AEROTRANSCARGO procedures, Services Level and Contractual Agreements; 9) Ensure that airports and ground handling suppliers have an adequate organization to enable them to complete their duties in compliance with regulations and AEROTRANSCARGO standards; 10) Communicate AEROTRANSCARGO policies, internally and externally, by means of the Ground Operations Manual; 11) Ensure all staff who deal with Ground Handling are aware of their duties and responsibilities, and are provided with the training and instruction to carry them out; 12) Responsible for the publication of the ground personnel and handling related directives and instructions; 13) Define and implement required corrective and preventive actions identified through the Compliance Monitoring System, and as a result of Safety Reports that have been raised; 14) Ensure the integrity of the operation within the allocated airports in relation to safety, customer services, quality and commercial; 15) Safety, Security and Compliance: − Authority to make decisions regarding risk tolerability with respect to the safety and security of ground operations department; − Direct accountability for safety, security and compliance on the part of senior management for ground operations department; − Responsible to the Accountable Manager to ensure compliance of all regulations and company documented procedures in accordance with applicable regulations; − Ensure the management of safety risks and security threats to aircraft operations; − Ensure the operations are conducted in accordance with conditions and restrictions of the Air Operator Certificate (AOC), and in compliance with applicable regulations and standards of AEROTRANSCARGO; − Enforcement of and commitment to the Safety, Security and Compliance Policy; − Participate in the Corporate SRC and Management Meetings; − Advise the Accountable Manager and Safety Manager on matters related to the departmental hazards, safety risks and operational concerns; − Allocation of responsibilities and duties and issuing instructions to individuals within the ground operations department, sufficient for implementation of Company policy and the maintenance of safety standards; − Ensure safety, security and compliance procedures, policies and responsibilities are adhered to within the ground operations department; − Monitoring of flight safety standards; − Conduct risk assessments and management of change for the ground operations department; Uncontrolled document if downloaded or printed Page: 20 Chapter: 1 Operations Manual Part A Edition: 3 Revision: 22 Organization and Responsibilities Date: 04 Aug 2022 − Measure safety performance for ground operations department, through the development, recording and analysis of safety performance indicators (SPI’s) and targets (SPT’s) and for safety improvement; − Record and analyse any deviations from Company standards and take necessary actions for any significant trend identified from safety performance measurement; − Conduct root cause analysis and implement effective corrective and preventive actions resulting from safety recommendations and compliance non-conformities; − Evaluate the safety/security/compliance records of the ground operations department to avoid the development of undesirable trends; − Compilation of periodical data evaluation as an input to management evaluation activities for the ground operations department; − Liaison with the CAA RM, original equipment manufacturers and other relevant external entities for ground operations issues; − Manage and supervise operations activities within ground operations department; − Promoting safety awareness and actively encouraging open reporting and feedback; − Participate in ERP exercises and deployments as per Company policies and procedures and in accordance with assigned duties as outlined in the AEROTRANSCARGO Emergency Response Plan; − Participate in internal safety investigations and develop of any recommendations that may arise. 1.2.10 SAFETY MANAGER The Safety Manager is designated by and directly responsible to the Accountable Manager. The Safety Manager acts as the focal point and is responsible for implementation, maintenance and day-to-day administration of the SMS throughout the organization on behalf of the Accountable Manager and senior management. He has the authority to make decisions regarding safety risk tolerability. The Safety Manager must not be one of the nominated Head of Departments and must be acceptable to the CAA RM and shall a