INGB 122 SU2: Capturing, Measuring and Managing Processes PDF

INGB 122 SU2: Capturing, Measuring and Managing Processes SU2.1: Basic Terminology and Drawings 22 July 2024 1 Module Outcomes 2 School of Industrial Engineering Module...

INGB 122 SU2: Capturing, Measuring and Managing Processes SU2.1: Basic Terminology and Drawings 22 July 2024 1 Module Outcomes 2 School of Industrial Engineering Module Purpose qThe purpose of this module is to introduce students to industrial engineering. This includes an introduction to: the field of Industrial Engineering fundamental concepts of Industrial Engineering Industrial Engineering studies at the NWU. qSU2 Outcomes Define basic operations management concepts and terminology; Construct and communicate processes through process drawings; Etc… 3 School of Industrial Engineering Textbook 4 School of Industrial Engineering McGraw-Hill: E-textbook qChapters 2 & 3 qE-textbook: Pages 180 - 232 q Operations and Supply Chain Management, 16th Edition § Chapter 1 & 11 qChapter 4 qE-textbook: Page 233-286 qNiebel’s Methods, Standards, and Work Design, 13th Edition § Chapter 2 5 School of Industrial Engineering Basic Terminology 6 School of Industrial Engineering Process Process /ˈprəʊsɛs/ noun 1. any set of activities performed by an organisation that takes input and transforms them into outputs ideally of greater value to the organisation than the original input. Input Process Output 7 School of Industrial Engineering  Operations Operations /ɒpəˈreɪʃ(ə)n/ noun 1. manufacturing and service processes that are used to transform the resources employed by a firm into products (tangible and intangible) desired by customers Input Output Process 1 Process 2 Process 3 (resources) (products) 8 School of Industrial Engineering  Supply Chain Supply Chain /səˈplʌɪ tʃeɪn/ noun 1. processes that move information and material to and from the manufacturing and service processes of the firm Input Output Process 1 Process 2 Process 3 (resources) (products) 9 School of Industrial Engineering Goods Goods /ɡʊdz/ noun 1. merchandise 2. physical (tangible) product 3. manufactured in a facility 3. often referred to as finished goods of finished products 10 School of Industrial Engineering Raw Material Raw material /rɔː məˈtɪərɪəl/ noun 1. unprocessed material 2. processed to improve value 3. usually used in production or manufacturing 4. input to final product sold to customer Input Process 1 (resources) 11 School of Industrial Engineering  Resources Resources /rɪˈsɔːs,rɪˈzɔːs/ noun 1. input required by process 2. something with the potential to add value 3. manufacturing context: getting from raw material to finished goods Input Output Process 1 Process 2 Process 3 (resources) (products) Man Man Man Machine Machine Machine Material Material Material Money Management 12 School of Industrial Engineering Services Services /ˈsəːvɪs/ noun 1. action(s) 2. not physical product (intangible) 3. interaction with customer (actions that add value to the customer) 13 School of Industrial Engineering  Inventory Inventory /ˈɪnv(ə)nt(ə)ri/ noun 1. the stock of any item or resources used in an organisation Input Output Process 1 Process 2 Process 3 (resources) (products) 14 School of Industrial Engineering Customer Customer /ˈkʌstəmə/ noun 1. person or entity consuming goods and services (person that pays money for the good/service) 15 School of Industrial Engineering Value Value /ˈvaljuː/ noun 1. what the customer is willing to pay for 2. attractiveness of product relative to its price Input Process Output 16 School of Industrial Engineering Quality Quality /ˈkwɒlɪti/ noun 1. standards 2. expectations 3. product quality 4. process quality 17 School of Industrial Engineering Summary 18 School of Industrial Engineering Summary Good Or Service Input Output (resources) (products) Supply chain management 19 School of Industrial Engineering Basic Process Drawings 20 School of Industrial Engineering ASME Symbols Decision 21 School of Industrial Engineering ASME Symbols Decision 22 School of Industrial Engineering Importance of Process Drawings qIndustrial engineering 101!! qProcesses § Study, understand and improve qAnalyse process drawings not real life process § Stop manufacturing? § Stop an operation? qCommunication qLike a recipe qFirst impression – reader’s only frame of reference 23 School of Industrial Engineering Level of Detail Too much Too detail little detail ail… Level of det 24 School of Industrial Engineering  Too High level… Levels of Detail little detail Level of detail… Too much Low level… detail 25 School of Industrial Engineering High Level Example: Making a Hot Beverage Add Add hot Add hot additional Boil water beverage water to Mix well flavouring to mug mug to mug 26 School of Industrial Engineering Low Level Example: Making a Hot Beverage Coffee Sugar Milk storage storage storage Water storage Add Add Add yes Add coffee Sugar yes hot Milk Mix coffee sugar milk to or not water or not well to mug to mug mug to mug Fill Turn kettle Coffee on no with or tea no kettle water tea 27 School of Industrial Engineering Suggested Example: Making a Hot Beverage milk or Add Add hot sugar coffee coffee water and sugar/milk to mug to the mug Decide if milk and/or none Add hot Mix Boil Coffee sugar water to water or tea should be the mug well added Add Add sugar, tea to hot water and milk tea the milk and to mug mug sugar 28 School of Industrial Engineering  Player Internal machine 29 School of Industrial Engineering More Complex Example 30 School of Industrial Engineering Additional Notes 31 School of Industrial Engineering Additional Notes (1) Step 1 qTitle or Figure Name § Accurately captures process drawing Step 2 § Communicate scope of process qProcess Drawing “Direction” Step 3 Step 6a Step 4 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6b Step 5 32 School of Industrial Engineering Additional Notes (2) Step 1 Step 2 Step 3 Step 4 Step 5 33 School of Industrial Engineering Additional Notes (3) Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 Step 11 Step 12 Step 13 Step 14 Step 15 34 School of Industrial Engineering You need to ensure your process diagram is qNeat qAccurate qEasy to follow for the reader qCorrectly titled qGood Quality Process Diagram § Appearance § Content 35 School of Industrial Engineering Neat milk or Add hot Add sugar coffee coffee water and sugar/milk to the mug to mug Decide if Boil Coffee milk and/or none Add hot Mix sugar water to water or tea should be the mug well added Add Add sugar, tea to hot water and milk tea the milk and to mug mug sugar 36 School of Industrial Engineering Copy and Paste Tip 37 School of Industrial Engineering Process Drawing Software 38 School of Industrial Engineering Possible Software/Tools qMS Visio qPowerPoint qWondershare EdrawMax qDraw.io qGoogle (many more) 39 School of Industrial Engineering PowerPoint qShapes (circle, square, etc.) qLines and arrows qTextboxes qAlignment – middle (Distribute Horizontally) qGroup qPaste as Picture 40 School of Industrial Engineering Wondershare EdrawMax qShapes qConnector Tool qLanes 41 School of Industrial Engineering Wondershare EdrawMax 42 School of Industrial Engineering Draw.io 43 School of Industrial Engineering Thank you! 44