Unified Coaching Theory English Past Paper PDF

Chapter 5 :- RESERVATION. _______________________________________________________________________ General Rules for Reservation - IRCA Coaching Tariff No - 26, P - I, V - I, Rule 301 1. There is no guarantee of Reservation. 2. Passenger should possess proper ticket or pass. 3. Advance Reservation...

Chapter 5 :- RESERVATION. _______________________________________________________________________ General Rules for Reservation - IRCA Coaching Tariff No - 26, P - I, V - I, Rule 301 1. There is no guarantee of Reservation. 2. Passenger should possess proper ticket or pass. 3. Advance Reservation period is 120 days excluding day of journey. For foreign tourists, it is 365 days (excluding day of journey). 4. Reservation will not be given on temporary basis. 5. Prescribed requisition form should be filled in for reservation purpose, whose number is COM 744F. 6. The name of passengers below 05 years of age should be written in prescribed column of requisition form. 7. Maximum six (6) passengers can be booked on one reservation form. 8. If Doctor or Sr. citizen wants to avail the facility of concession, then he should mention the same in prescribed column of the requisition form. 9. If the passenger wants to avail the Up-gradation facility, he should mention the same in prescribed column of the requisition form. 10. Reservation is provided on “first come first serve” basis. 11. Only one requisition form will be accepted at a time from one passenger. 12. Reservation is not provided on phone. Exception - Member of Parliament, High Officials. 13. Reserved tickets are non-transferable. 14. Reservations are provided for particular date, train and class to a particular passenger by his name. 15. Sleeping accommodation can be utilized from 22.00 hrs. to 6.00 hrs. 16. Reservation charges are collected once only for entire journey. But after break journey, fresh reservation charges will be collected for reservation. 17. While travelling in any reserved class, Identity card is necessary. 84 Procedure for Reservation from train originating station: - 1. At originating station, number of coaches to be attached in a train is fixed and allotment of seats / berths is done accordingly. 2. On passengers demand some quotas are kept separately, which are as under – a. HOR quota, b. Solider Quota, c. Ladies quota, d. Police Quota, e. Foreign Tourist quota, f. City booking office quota, g. Intermediate station quota, h. Out station quota, i. R.A.C. quota, j. Tatkal quota, k. Handicapped quota. l. Senior citizen quota. m. Cancer patient quota. 3. Above quotas are not available in all trains. It is decided according to traffic of the train. 4. When the above mentioned quotas are not vacant, reservation will be provided in general quota to these passengers. 5. For senior citizens, ladies of age 45 years & above and pregnant ladies, quota of lower berths per coach is as below –(CC-78/2018) Class If One coach is available If more than one coach is Rajdhani/Duranto (ME/Exp) available (ME/Exp) 2AC 03 04 (per coach) 04 (per coach) 3AC 04 04 (per coach) 05 (per coach) SL 06 07 (per coach) 6. Vacant berths in the above quotas are allotted to the passengers as per general rules. 85 Procedure for Reservation from Intermediate Station IRCA Coaching Tariff No – 26, P - I, V - I, Rule No 303 Intermediate stations, where quota is provided in trains, reservation can be allotted up to the quota limit. Reservation availability position should be displayed on the notice board. Reservation against Cancellation (RAC): IRCM V- I, Rule No. 662 1. This facility is available from train originating station and coach attachment station. 2. In this system, some berths are kept as seats separately. If there is demand for accommodation even after allotment of all vacant berths, the passenger will kept in RAC. 3. When berths become available, they will be allotted serially to the RAC passengers. This work can be done before preparation of charts, after preparation of charts and also in the train. 4. RAC quota per coach (CC-71/2016) - SL– 07, 2AC– 03, 3AC- 04 (All side lower berths). Same in LHB coaches also. Merits of RAC system:- 1. Facility of reservation can be given to more passengers. 2. RAC passengers can enter in reserved coaches. 3. Available berths are allotted according to serial no. of RAC. 4. TTE cannot allot vacant berths to other passengers as per his choice. 5. Cancelled berths can be utilized again. Demerits of RAC system:- 1. Passengers in excess of the carrying capacity are permitted in coach. 2. It causes inconvenience to other reserved passengers. 3. There is no guarantee of berth for the RAC passenger. Current Reservation :- 1. The first chart is prepared 04 hours before the scheduled departure of the train. 2. If any berths are vacant after the preparation of the first chart, they are available for current reservation. 3. This facility is available till half an hour before the scheduled departure of the train. 4. Cancellation facility will be given but no refund will be given. 5. Current reservation will be available online as well as at window. 6.Remaining berth after preparation of second chart will be transfer to next remote location. 86 Waiting List - 1. If there is demand of accommodation even after allotment of all vacant berths / RAC seats, the passenger will be kept in Waiting List. 2. When berths / seats are available it will be allotted serially to these passengers. 3. Fare collected from waitlisted passengers will be the same as for confirmed passengers. 4. Wait listed passengers are not allowed to travel in reserved coach. VIKALP -- SCHEME 1. Vikalp scheme has been started to provide confirmed berths to the waiting list passengers and make optimum use of the berths. 2. This scheme was started in the year 2015.- 3. It is also known as ATAS (Alternate Train Accommodation Scheme). 4. If a passenger is not getting a confirmed berth, then he can get his PNR shifted to another train of the same route. 5. This option is available on the reservation form. Under this, the passenger can choose the train after 12 hours / 24 hours / 48 hours as an option. 6. If the boarding or termination point falls under the cluster, then the difference in fare will not be charged. 7. This scheme is especially useful in the festive season or in the holiday season. 8. This scheme is available in all trains and in all classes. 9. Vikalp scheme can be used only once. 10. This scheme is only for wait listed passengers. 11. It is not necessary to get a confirmed berth under this scheme. 12. This is applicable on Tatkal tickets also. Reservation Chart: 1. Reservation Charts will invariably be made at least 4 hours before the scheduled departure of train and in case if the same are not made by the charting section, the system will automatically finalized them 4 hours before the scheduled departure of train and pasted on the notice board. 2. The supplementary chart of reservation made and cancellations done during the intermittent period (between the preparation of first chart and second chart) will be taken out and handover to on board ticket checking staff. 3. Reservation chart is in two parts - 87  a. The upper part of the chart contains particulars like number & name of train, station, type of coach, class, date, etc. b. The lower part of chart contains particulars like seat/berth number, name of passenger, sex, age, originating & destination station, ticket no., PNR no. and remarks etc. 4. RAC passenger charts is printed under the confirm passenger charts, blew that upgraded passenger charts is printed. 5. Following information is written against name of the passenger as per requirement. a. Pending amount, if any b. If the passenger is doctor - ‘+’ c. For upgraded passenger - ‘!’ d. For E - Ticket - ‘E’ e. NRF - No Refund in cash. f. Vegetarian Food – V g. Credit Card – C h. Concession – Z i. V.I.P. – * j. Bed roll - > k. Pre bought Ticket – P l. YTSK – Y m. ATAS PNR - ^ n. Escorting staff – ES 6. Reservation quota provided at some intermediate station of the train where quota chart is being generated, called as Remote Location of that train and the chart prepared at such stations is called as remote location quota chart.On intermediate stations where reservation quota is not provided but the train halts at such stations ex-passenger list is being generated in triplicate. 7. A remark – “Passenger who has not got the confirm accommodation are requested not to board reserved coaches” is written on the chart of each coach”. Objective of preparing Reservation chart - 1. Convenient for passenger to find out accommodation. 2. It is easy for ticket checking staff to check the coaches. 3. It is helpful in controlling transfer of tickets. 4. It proves useful at the time of accident. 88 Change of boarding point (Commencing journey from Intermediate Station) (CC- 17/2019) The passenger who has reserved his accommodation from a particular station, but wants to board from another station en route may be permitted to do so provided— 1. The request should be made before the preparation of first reservation chart through: a. An application to Chief Reservation Supervisor during working hours at any computerized PRS centre OR b. Through website of IRCTC OR c. Through139 This facility is available for ‘PRS counter ticket’ as well as ‘internet PRS ticket’. 2. The train should have stoppage on the station where the passenger desires to change his boarding station. 3. No refund of fare will be granted up to the journey commencing station. 4. The berth can be allotted to any other passenger up to journey commencing station. 5. In case the boarding point is changed within 24 hours of departure of train, no refund shall be permitted in normal circumstances. However, in exceptional circumstances like cancellation of train, no attachment of coach, late running of train by more than 3 hours, normal refund rules shall be applicable. 6. After changing the boarding point if passenger desires to board from his original booked station, in that case a. If accommodation is vacant from original boarding point to changed boarding point, the passenger will be provided the vacant accommodation without payment of fare. b. If accommodation is not vacant, the passenger will not be allowed to board reserved coach from original boarding station. If the passenger is detected travelling in the train, he will be treated without ticket from original boarding station to changed boarding station and charged accordingly. 89  c. The above provisions will be applicable for all types of trains including Rajdhani, Shatabdi, etc. d. If original booking point and boarding point are different at the time of booking of ticket, it will not be considered as change of boarding point. Computerized Reservation System - Maximum reservation offices are computerized on Central Railway to facilitate the public, from where advance reservation can be done for journey staring from any station on Indian Railway, for any train/class and for any destination station. From these reservation offices 23 Lakhs seats / berths are being reserved daily. Computerized reservation system was introduced in 1986 at New Delhi station. On Central Railway, computerized reservation system was started in 1987 at Mumbai station. Working hours of these offices is 08 hrs to 20 hrs from Monday to Saturday and 08 hrs to 14hrs on Sunday. At Zonal level the head of computerized reservation system is Chief Commercial Manager (Passenger Marketing). He is assisted by Deputy Chief Commercial Manager (PM) and Assistant Commercial Manager. Sr. Divisional Commercial Manager looks after this work at Divisional Level. Merits of computerization of reservation 1. Reservation can be done from any stations to any station, for any train, for any class, for any date, from any counter. 2. No need to stand in queue for long time. 3. More facility is provided to the passenger. 4. Any information regarding journey can be obtained quickly. 5. It is easy to maintain ticket stock, printing of tickets and up keeping of tickets. 6. Fare can be calculated easily. 7. All details of journey are printed clearly on ticket. 8. All particulars such as seat / berth number, name of passenger, age, sex, ticket no., PNR no., code of originating and destination station, coach no. etc are clearly and legibly printed on computerised reservation chart in Hindi and English. 9. Improved customer satisfaction and reduction in complaints. 10. Due to computerisation, irregularities and probabilities of corruption are minimized. 11. Equal distribution of work amongst all employees. 90 12. Optimum utilization of reservation quota. 13. Improved work efficiency of employees. 14. Reservation is provided to more passengers. Demerits of Computerization:- 1. Computer works on electricity and work is interrupted in case of electricity failure. 2. This system is very expensive. 3. Due to acceptance of this system unemployment increases. Information Printed on Computerised Reserved Ticket 1. Monogram of Indian Railways. 2. PNR No: It implies Passenger Name Record. This 10 digits number is printed on left side of ticket’s upper portion. Information about reservation can be obtained with the help of this number. 3. Ticket No. : This number is printed on right side of ticket’s upper portion in 8 digits. At the time of issuing ticket same number is again printed by the system, which should be tallied. 4. Train Number. 5. Name of Originating and Destination station. 6. Name of Zonal Railway. 7. Distance. 8. Class. 9. Total fare. 10. Number of passengers (Adult/child). 11. Gender and age. 12. Berth / Seat number. 13. RAC / Waiting list number. 14. Voucher number. 15. Date of journey. 16. Date and time of issue of ticket, counter number and route. 17. Name of boarding station, time and date of journey. 18. Name of Destination station, date and time of arrival. 19. Random No: The genuineness of ticket can be checked by this number. It is printed on ticket in 3 digits on following places : a. Below ticket number on right side of ticket’s upper portion. 91  b. Left side of lower portion. Transfer of Reservation Tickets - 1. Section 142/1 – If any person, who is not authorised to sale tickets, (a) sells or attempts to sell any ticket or any half of a return ticket or (b) parts or attempts to part a ticket against which reservation of a seat or berth has been made or any half of a return ticket or a season ticket, according to this section he shall be punishable with imprisonment up to 3 months or with fine up to Rs. 500 or with both. 2. Section 142/2 – If any person purchase any ticket from unauthorised person and travelled or attempts to travel therewith, he shall be punishable with imprisonment up to 3 months or with fine up to Rs. 500 or with both and he will be charged as travelling without ticket. 3. Section 143 - According to this section, if any person who is not authorised to purchase / sale tickets, attempts to purchase / sale tickets, he shall be punishable with imprisonment up to 3 years or with fine up to Rs. 10,000 or with both. Group Reservation 1. A written application should be given to the Station Master. 2. Group Reservation will not be given during peak hours. 3. Group booking will not be given for opening date of reservation. 4. Permission of group booking on opening date can be granted by Gazetted officers of Division. Permission can also be granted by Chief Commercial Manager (Passenger Marketing) office also. 5. Minimum number of passengers for group booking should be 20. 6. Group booking will not be given after beginning of RAC and Waiting List. Powers of officers granting permission - Class No. of Passenger Authority 20 to 100 ACM/SM (GAZ) All 101 TO 300 DCM/ DOM/AM(Sr Scale) Classes Any number of Sr. DCM berth 92 Tatkal Service: - 1. Objective: - Facility of reservation in emergency situation through value added service. 2. Advance period of Reservation - 01 days (Excluding the day of journey) One day in advance from train originating station. 3. This facility is available in all trains as well as in all classes (except AC- I class & Yuva Train) 4. Under this facility reservation will be given to fully paid passengers. No concession will be given. 5. Reservation can be done up to the preparation of chart. 6. Time of starting Tatkal service - 10:00 hrs for upper class, 11:00 hrs for lower class. 7. Four passengers can be booked on one requisition form. 8. Same Tatkal charges will be collected from adult and child. 9. Tatkal Charges – It will be 10 % of basic fare for IInd class and 30 % for all other classes, subject to minimum and maximum as below: ( Except Rajdhani/Duranto/Shatabdi Exp.) Tatkal Charges Minimum Class Minimum Maximum Distance Executive Class (Shatabdi Exp.) Rs.400 Rs.500 250 km AC 2 Tier Rs.400 Rs.500 500 km AC 3 Tier Rs.300 Rs.400 500 km AC Chair car Rs.125 Rs.225 250 km Sleeper Class Rs.100 Rs.200 500 km IInd Class Rs.10 Rs.15 100 km Above charges will be same for whole year for adult and child. 10. In Rajdhani/ Duranto /shatabdi trains flexi fare system is applicable. In these trains tatkal fare is 1.5 times of base fare of the train. No tatkal charge is collected separately. 11. The following quota has been fixed in this service Prescribed Quota Class Trains having utilization Trains having utilization below 80 % more than 80 % Executive Class 05 Seats per coach 05 Seats per coach (Shatabdi Exp.) AC 2 Tier 04 Berths per coach 10 Berths per coach 93  AC 3 Tier 06 Berths per coach 16 Berths per coach AC Chair car 06 Berths per coach 16 Berths per coach Sleeper Class 10% of available 30% of available accommodation or One accommodation coach, whichever is less Second Class 10% of available seats 12. 50% of the above tatkal Quota is reserved as premium tatkal Quota by each Zonal Railway in selected trains on trial basis. 13. Tatkal tickets will be issued for actual distance of travel, subject to distance restrictions applicable to the train. 14. In this service berths / seats may be booked in multiple legs till the preparation of charts. 15. At the time of preparation of chart, unutilized quota may be released to general RAC/wait listed passengers. 16. ID card is mandatory. 17. Change of name is not permitted on Tatkal tickets. Wait Listed Tickets – 1. Waiting listed tickets in Tatkal Seva will be issued to the extent of Tatkal quota. Refund on Tatkal Ticket - 1. Refund on confirm tatkal ticket is not allowed in normal condition. 2. Normal rules for granting refund will be applicable to wait listed or partially confirmed tatkal tickets. 3. Full refund will be granted in following cases. a. If train is running more than 3 hours late. b. When unable to provide reserved accommodation. c. Difference of fare will be refunded for travelling in lower class. 4. Tatkal tickets are also issued through Internet.. 5. After preparation of charts, vacant berths under this scheme will be allotted to RAC/ Wait listed passengers. No extra charges will be collected. 6. Duplicate ticket will be not issued in normal conditions. 7. In special condition Tatkal Ticket can be issued on payment of full Tatkal fare. Premium Tatkal (PT):- 1. New quota as Premium Tatkal (PT) Quota is being introduced by Railway with dynamic fare pricing. 2. Dynamic fare stands for the fare component which may be increased with the subsequent bookings. 94 3. Advance Reservation Period (ARP) of Premium Tatkal ticket booking is same as Tatkal ticket booking. 4. Agents will not be allowed to book tickets in this quota. 5. Dynamic fare shall be charged for confirm passengers. 6. RAC/ Waitlist Ticket Booking is not allowed. 7. E-tickets as well as PRS counter Tickets will be permitted for booking. 8. I-ticket Booking is not allowed with this Quota. 9. No concession shall be applicable in this Quota. 10. Child passenger will be charged with full fare. 11. No refund is given to passengers in case of cancellation of confirm PT quota ticket. 12. All rules for tatkal quota booking over internet is applicable to Premium Tatkal quota also. 13. Premium Tatkal quota is 50% of Tatkal Quota. 14. 20% fare increases while 10% berth is release. E- Ticketing:- 1. This facility is available through IRCTC on website www.irctc.co.in&www.indianrail.gov.in. 2. Booking, registration, and payment of fare are same as I-ticketing. 3. It is not compulsory to produce photo Identity card at the time of ticket booking. 4. Identity card is must while travelling. Following Identity card can be used at the time of booking – (CC-33-2015) a) Pan Card, b) Driving License, c) Voter Identity Card, d) Passport, e) Identity card issued by Government, f) Credit Card with Photograph, g) Student identity card with photograph issued by recognized school or college for their students, h) Nationalized Bank Pass Book with photograph. I) Photo Identity card bearing sr. No. issued by state/Central Govt. public sector, municipal Corp. Panchayat administration j) If passenger shown their Aadhar/Driving licence from Digilocar document is permitted but itself uploaded document is not permitted. 5. Passenger can take a print out of ticket on A4 size paper at home which is known as Electronic Reservation Slip (ERS). ERS is travelling authority and must be kept while travelling. 6. The message on mobile/laptop is also valid. Message on mobile is known as Mobile Reservation Message (MRM) and message on Laptop is known as Virtual Reservation Message (VRM). 7. Maximum 6 passengers can be booked on one ERS. 95 8. Maximum 12 tickets can be booked on one ID in a month. If adhar card is linked then 24 tickets can be booked per month. 9. Time of booking – 00.30hrs. to 23.45 hrs. 10. Wait listed ERS a. Wait listed ERS can also be issued but name and PNR number does not appear in the chart. If it is not confirmed. b. Such passengers are not permitted to travel. c. If passenger is found travelling on W/L ERS, he will be treated as travelling without ticket and charged accordingly. 11. Partially confirm / RAC / Wait listed ERS - a. Names of All passengers will be shown in the chart. b. TTE will issue guard certificate (GC) for the passengers not travelling. 12. Cancellation - As per existing refund rules. a. Before preparation of chart, online cancellation will be done. b. After preparation chart online cancellation will not be done, but request will be sent to IRCTC, After verification from Railway IRCTC will make payment through online. 13. Reservation will be given up to the finalisation of chart. 14. From 01.09.2019, service charges of RTSA are Rs.20 for non-AC classes and Rs. 40 for AC classes. 15. Service charges of IRCTC are Rs.15 for non-AC classes and Rs. 30 + GST for AC classes. 16. 02 Tatkal Tickets & 02 Opening Date Tickets will be generated per day through Online Reservation. Palace on Wheels – 1. The Palace on Wheels is a luxury tourist train. 2. It was launched by the Indian Railways in association with Rajasthan Tourism Development Corporation to promote tourism in Rajasthan. 3. Digital locker facility is available. 4. First Palace on wheels train run on 26th January 1982. 5. Fourteen fully air conditioned deluxe salons, each having Four bedded cabins 6. The Palace on wheels is full of the facilities channel music, intercom, attached toilets, running hot and cold water shower, wall to wall carpeting, indoor games, 96  wheel chair assistance, medical –aid, newspaper & magazines, Wi-Fi facility with laptop and other world class amenities. 7. Events on board like business meeting, conference and Royal weddings can be arranged on board. 8. Each cabin is personally attended by a Khidmatgar (personal attendants) to take care of any need or request of the guests. Fairy Queen Express- 1. The Fairy Queen, is the oldest working Steam Locomotive in the world, built in 1855. 2. Restored by Loco Works Perambur, Chennai in 1997, and kept at the Rewari Railway Heritage Museum. 3. In 1998 it was listed in the Guinness Book of Records as the world's oldest steam locomotive in regular service. 4. in 1999,the train was honoured with a National Tourism Award. 5. It was completely over hauled in 1996 & resumed commercial operations in 1997 for 2 Days/1 Nights tour programme from Delhi to Alwar as Fairy Queen train tour. Royal Orient Express – 1. The Royal Orient express started in 1994-95 as a joint venture of Tourism Corporation Gujarat and Indian Railway. 2. The coaches provide five star hotels comforts to passengers. 3. Cabins are furnished in a palatial style and have spacious bathrooms attached. 4. There are multicuisine restaurants that offer Rajasthani, Gujarati, Indian, chines and continental cuisine. 5. There are 13 coaches in this train. Rajdhani Express:- (HWH to NDLS 01,.03.1969) 1. These train runs from national capital to state capitals. 2. The fare structure is given separately in fare table which dose not includes other charges i.e. reservation fee, supplementary charges; catering charges. All other charges will be levied as per Rule. 3. Fare will be rounded off in next 5 rupees. 4. Three classes are available in this train - AC first, AC-2 tier and AC-3 tier. 5. Maximum permissible speed is 130 kmph for Rajdhani Exp. 6. All Rajdhani trains are popular trains. 97 Shatabdi Express:- ( NDLS to JHS 10.07.1989) 1. These trains started in Nehru birth centenary year. 2. The fare structure is given separately in fare table which do not includes other charges i.e. reservation fee, supplementary charges; catering charges. All other charges will be levied as per Rule. 3. Fare will be rounded off in next 5 rupees. 4. Two classes are available in this train - AC Executive and AC Chair car. 5. No concession will be granted in these trains except - Sr. Citizen, Doctor, Military and Press Correspondents. 6. AC Executive Class is treated equivalent to AC Ist for collection on charges. 7. Maximum permissible speed is 150 kmph for Shatabdi Exp. Duronto Express: (Siyaldal to NDLS 18.09.2009) 1. This non-stop service is started between selected cities. 2. Fare is collected on point to point basis which includes catering charges. Other charges will be levied as per rule. 3. Some Duronto express are fully Air conditioned and some are partially Air conditioned. 4. There are 5 classes available in this train. AC first, AC-2 tier, AC-3 tier, AC-3 tier Economy Class and sleeper. 5. Fare will be rounded off in next 5 rupees. 6. Pass and PTO holders are not allowed to travel in these trains. 7. No concession is granted. Exception - Senior citizen. 8. Bed rolls are supplied in Sleeper class also for which charge at the rate of Rs 25/- per Bed roll is collected at the time of reservation itself. 9. Tatkal reservation service is available in this train. Garib-Rath Express:- 1. First Garibrath train ran between Saharsa and Amritsar on 04/10/2006. 2. There are two classes in this train : a. GRSL - GaribRath AC 3 tier sleeper b. GRCC - GaribRath AC Chair car 3. Minimum distance for charge will be 100 km. for both classes. 4. Base fare is given in the fare table and other charges shall be collected according to rule. 98 5. Concessions will not be granted. 6. Those PTO and Pass holder who are eligible to travel in AC three tier can travel in this train. 7. Attendant is not permitted. 8. Freedom fighters, complimentary pass holders, and Arjun awardees who is entitle for AC-3 can travel in GaribRath Express. 9. Sitting and former members of Parliament can travel by GaribRath Express. Cost of journey will be collected from Loksabha and Rajyasabha. 10. On demand of passenger bed roll will be supplied on payment of prescribed charges. 11. Rail Travel Coupons (for members of Legislative Assembly and Legislative Council) and District Police Warrants will be accepted. 12. 06 berths are reserved for Ladies passenger under ladies quota. Yuva Trains: 1. Eligibility- Applicable to Unemployed persons between age 15 to 45 years on production of following documents : a.Certificate issued under National Rural Employment Guarantee Scheme (NREGS). b.Valid registration certificate issued by a Govt. run employment exchange. 2. Tickets will be issued on production of original certificate, a photocopy of which should be retained. 3. Original certificate should be carried during travel. 4. Class: AC Chair car. 5. Minimum chargeable distance - 100 kms. 6. Fare structure - a.Separate base fares notified for Yuva and Non Yuva passengers. b.Others charges will be levied as per rule. c. Total chargeable fare for Yuva passengers inclusive of all charges should not exceed Rs 500/- upto 1500 kms. & Rs 643/- upto 2500 kms. d.No concessions are granted. 7. Reservation : a.Initially 10% of total coaches will be earmarked for Yuva and remaining for Non Yuva passengers. b.Separate waiting list is maintained for both categories. 99  c. If there is waiting list in both categories, unutilized quotas will clear waiting list in the order of first general and then Yuva. d.After chart preparation there will be no concept of Yuva for charging fare. 8. No tatkal quota. 9. Normal cancellation rules will be applicable.If Yuva passenger is not able to produce original certificate during journey, difference of Yuva fare and Non Yuva fare inclusive of all surcharges in full will be recovered. Antoday Trains: 1. Antyodaya Express was proposed in 2016 Railway Budget of India. 2. The first service has been started on 19 March 2017 between and Lokmanya Tilak Terminus and Tatanagar. 3. Base fare is 1.15 times of base fare of mail express trains 4. Privilege pass and PTO are not allowed. 5. These trains are being run on busy passenger traffic routes to reduce congestion. 6. These trains will be completely unreserved for which the coaches have been specially designed. 7. Generally: The running time of these trains will be for one night. 8. The coaches of these trains will have facilities like mobile charging and bio toilet. 9. To make the exterior of the coach look good, vinyl sheets will be used. 10. Smoke warning alarm, CCTV camera, Aquaguard water vending machine, coat hangers and boards will be in Braille script. Humsafar Express: ( The first service has been started on 16.06. 2016 between Gorakhpur and Anand Vihar.) 1. Humsafar Express are completely 3-tier AC sleeper trains designed by Indian Railways. These are going to be overnight trains. 2. These trains will feature side curtains on the corridors like 2AC which were removed from 3-tier AC sleepers. 3. LED screen display to show information about stations, train speed etc. and will have announcement system as well. 4. Vending machines for tea, coffee and milk is available in these trains. 5. Charging ports for charging electronic devices such as mobiles, laptops etc. are available. 6. The berths will more comfortable than the previous 3-tier AC sleeper rakes. 7. The exterior of coaches will have a futuristic look with the use of Vinyl sheets. 100  8. Safety measures used in the compartments such as introduction of smoke alarms and CCTV cameras. 9. If passenger brings his own food, he can keep it warm or cold as the train has a heating chamber as well as a refrigerating box. 10. Providing with new khadi bed rolls. 11. 80% general quota and 20% tatkal quota are available in these trains. 12. Base fare is 1.15 times of base fare of mail express trains 13. As per guidelines of railway board, on some routes, sleeper / ACCC coaches will be attached due to low demand of AC-3T. Tejas Express: 1. The proposal for these trains was announced in the Railway Budget of 2016. 2. Tejas trains are completely made in India. Its coaches have been manufactured in Rail Coach Factory Kapurthala. 3. The first Tejas train in Central Railway was run between Mumbai and Goa. 4. AC chair car & AC executive class are available in these trains. 5. The basic fare of these trains, according to Shatabdi Express. The fare for AC-chair car and AC-executive classe is 1.2 times the basic fare of shatabdi experss. 6. Tejas trains are equipped with high-tech facilities like personal video screen, Wi-Fi, coffee vending machine, LED board, Braille display. 7. The average speed of Tejas trains will be 130 km per hour and the maximum speed will be 180 km per hour. 8. At present the tatkal quota in these trains is 10% which can be increased to 30% in future. Uday Express Trains: (w.e.f.- 10.06.2018 from Coimbatore to Bengaluru) 1. Uday Express trains are supposed to be high-capacity Air Conditioned Double Decker trains to be run on important routes that experience heavy loads. But we already do have AC DDs, and these trains don’t seem to be those but a different product because 2. Uday trains seem to include both overnight and daytime services. 3. Presently 10 coaches with40% more seats are available in these trains. Din Dayalu Coach: 1. To improve quality of travelling in general class, modern unreserved coach ‘DeenDayalu’ with facilities like potable drinking water, mobile charging points and bio-toilets among others to be used in mail and express trains. 2. Deen Dayalu coaches will run in those routes which have heavy demand for getting seats. 101  3. Besides the water filtration system to provide potable water, the coach is equipped with provision of cushioned luggage racks, additional hand hold in doorway area and coat hooks. 4. Facilities in these coaches like charging points, dustbins, more space for keeping luggage, aqua guard-like facilities. Estimated to cost about Rs 81 lakh per coach, about 700 such modern coaches will be manufactured in the current fiscal. 5. Painted with z-shaped orange colour bands and anti-graffiti coating, there will be toilet occupation indication display board and water-level indicator in the coach. 6. LED lights, fire extinguishers with anti-theft arrangement, interior panelling with aluminium composite panels. 7. 15 to 20 coaches per month will be manufactured in Rail coach factory kapurthala and integral coach factory Chennai. SUVIDHA TRAINS: 1. Only confirmed and RAC tickets will be issued in these trains. 2. Reservation can be done online and at Railway Reservation Counter. 3. The fare of these trains will be higher as compared to other trains. 4. Basic Fare of Mixed Suvidha Trains = Basic Fare of Normal Mail/Express + Tatkal Charges 5. Basic fare of fully air-conditioned Suvidha trains = Basic fare of Rajdhani Express + Tatkal charges 6. The fare will increase after every 20% seat or berth is booked. 7. Fare will increased up to 3 times the maximum Tatkal fare. 8. No concession will be given. 9. Other charges like reservation fee, supplementary charges, service tax will be taken separately. 10. The passenger will have to produce his identity card for verification during the journey. 11. Normal rules for cancellation and refund will apply. 12. In other exceptional circumstances, refund of fare will be given as per refund rules. Vande Bharat Express : 1. Vande-Bharat express is also known as Train-18. 2. It is an Indian semi high speed intercity Electric Multiple Unit. 3. It is designed and built by Integral Coach Factory (ICF) at Perambur under Make in India inititative over a span of 18 month. 4. The train was named ‘Vande Bharat Express’ on 27th January 2019. 102 5. It has a driver coach at each end of the train having aerodynamic narrowing at each end. 6. Train 18 has regenerative braking system. 7. In these trains, AC chair car and executive class are available. 8. Basic fare of chair car is 1.4 times ofthe basic fare of the chair car of Shatabdi Express. 9. The base fare of AC executive class is 1.3 times the base fare of AC executive class in Shatabdi Express. 10. No concession will be given. 11. Child fare will be applicable as per rules. 12. Vande Bharat Express will have an average speed of 180 kmph and a maximum speed of 200 – 210 kmph. 13. These trains have 360 degree revolving seats. 14. Automatic door system is their in these trains. 15. ACP facility is not available in these trains. ATVM: Automatic Ticket Vending Machines 1. This is a smart card based system which is connected to UTS. 2. Suburban and Non-suburban unreserved ticket shall be issued by ATVM. 3. Return journey tickets can also be issued for Suburban stations. 4. Renewal of season tickets can also be done by ATVM. 5. Security deposit for ATVM smart card is Rs.50/-. ATVM smart card can be topped up with minimum of Rs20/-, after that it can be recharged in the multiple of Rs.50/- up to the maximum limits of Rs.9500/-. 6. For facilitators maximum limit is Rs.9500/-( cc-18/2018) 7. The passenger is given 3% additional value on recharge as bonus. No discount or bonus will be given on issue/ renewal of season tickets. 8. Validity of smart card is 1 year from the date of issue or from the date of last recharge whichever is later. 9. If ATVM ticket is presented for cancellation within the prescribed time limits following deductions may be made:-Cancelation charge/Clerkage Charges + 4.762% of the fare in the lieu of the bonus amount given at the time of topping up of smart card 10. If smart card is returned then Rs.30 will be deducted and Rs. 20 will be refunded. 11. Appointment of ATVM Facilitators:- 103  i. Retired railway employee of any department should be appointed as ATVM facilitators. Maximum age limit is 65 yrs. ii. As per CC-33/2019, spouse or adult child of retired railway employee can also be appointed as a facilitators. iii. ATVM facilitators will be given a smart card in order to facilitate issuing unreserved tickets; through ATVM. They will be allowed to retain 3% bonus presently being given to the smart card holder. Co-TVM: - Cash, Coin and Smart Card Operated (Versatile) Ticket Vending Machine 1. The COTVMs are versatile ATVM machines. In addition to smart cards COTVMs can issue tickets on currency notes and coins. Smart cards recharge is also available on COTVM machines 2. Following tickets will be issued through Co-TVM :- i. Second class single journey and return journey child/ adult tickets. Per ticket maximum 4 passengers. ii. First class single journey and return journey concessional tickets will not be issued. iii. First class Ticket. Per ticket maximum one passenger. iv. Platform Ticket (Maximum 1 passenger) v. Season Ticket (Maximum 1 passenger) 3. Concessional tickets will not be issued. 4. Co-TVM is connected with UTS server. 5. Co-TVM is operated by passenger. 6. Ticket will be issued by Indian currency notes and coin or Smart card. 7. Smart card will be issued and recharged from nominated booking counters. 8. Co-TVM will accept only 5/-, 10/- coins and 5/- to 100/- Indian currency notes of Gandhi series. 9. Amount equal to ticket fare will be accepted only. 10. Monitoring and supervision of Co-TVM will be done by CBS. 11. Every day at 00:00 Hrs. DTC will be printed and cash will be taken out by commercial supervisor in presence of RPF. 12. If any discrepancy is noticed, it should be reported to Sr.DCM. 13. Security deposit for C0-TVM smart card is Rs.50/-. Smart card can be topped up with minimum of Rs20/-, after that it can be recharged in the multiple of Rs.50/- up to the maximum limit of Rs.9500/- 14. Passengers will be benefited with 3% bonus amount. 104 15. Validity of smart card will be 6 months from the date of issue or 6 months from the date of last recharge whichever is later. Flexi fare system: 1. The base fare for Rajdhani, Duronto and Shatabdi class of trains will be on flexi fare system. 2. The base fares will increase by 10% with every 10% of berths sold subject to a prescribed ceiling limit as indicated in the table below. 3. There will be no change in the existing fare for 1AC and EC class of travel. 4. In the tables given below ‘X’ stands for the present base fares. Fare Structure of Rajdhani and Duranto Category of Trains Charges % of10% 10% 10% 10% 10% 10% 10% 10% 10% 10% berths 2S 1 X 1.1 X 1.2 X 1.3 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X Sleeper 1 X 1.1 X 1.2 X 1.3 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X 3 AC 1 X 1.1 X 1.2 X 1.3 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X 2 AC 1 X 1.1 X 1.2 X 1.3 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X 1 AC ( *N/A ) 1 X 1 X 1 X 1X 1X 1X 1X 1X 1X 1X X = Base Fare Fare Structure of Shatabdi Category of Trains Charges % of10% 10% 10% 10% 10% 10% 10% 10% 10% 10% berths AC- CC 1 X 1.1 X 1.2 X 1.3 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X 1.4 X EC ( *N/A ) 1 X 1 X 1 X 1X 1X 1X 1X 1X 1X 1X X = Base Fare 5. Other supplementary charges like reservation charges, superfast charge, catering charges, service tax etc., as applicable shall be levied separately. 6. Vacant berths left at the time of charting would be offered for current booking. 7. Tickets under current booking shall be sold at the last price sold for that class and other supplementary charges like reservation fee, superfast charges, catering charges, service tax etc., as applicable shall be levied in full. 8. The information should also be displayed to the passenger during the booking in case the fare of lower class becomes higher than the higher class to exercise option to travel by the higher class. 105  9. The last price for every class of tickets for the particular train should be printed in the reservation chart for the purpose of charging of difference of fare in the train or charging the passengers of the train without ticket etc., 10. Tatkal Quota:The present limit of berths set for Tatkal quota in these trains shall be operated as per the existing guidelines. However, no additional charges as “Tatkal charges” will be levied. The berths assigned under the Tatkal quota shall be booked at the rate of 1.5 times of the base fare for all classes (2S, SL, 2A, 3A and CC) except 1AC. Other supplementary charges like reservation fee, superfast charges, catering charges, service tax etc., as applicable shall be levied in full. 11. There shall be no Premium Tatkal Quota in these train services. 12. Concession: Normal concession as applicable for respective concessional ticket will be admissible on the base fare of the ticket at each stage as per the table above. 13. Refund Rules: There will be no change in the existing refund rules. 14. Other Charges: There shall be no change in charges for reservation fee, superfast surcharge etc. Such charges, wherever applicable, shall continue to be levied additionally as per existing instructions. 15. Service tax will continue to be levied as applicable as per instructions issued in this regard. 16. All other rules and conditions pertaining to the above category of trains shall be continued without any change. Class Up gradation of Passengers - (CC 05/2014) purpose - 1. Maximum utilization of reservation quota. 2. Providing reservation to maximum number of passengers. 3. To increase the income of Railways. 4. Using empty berths. 5. To improve the image railway among the passengers. Features - 1. This facility is available to passengers holding full fare tickets only. 2. Applicable in all classes and in all trains. 3. There will be no up gradation of passengers in case of group reservation. 106 4. Up gradation will be for reserved passengers in General and Tatkal quota only. (After clearing RAC/Waiting list) 5. Up gradation, automatically at the time of chart preparation, PR. S system for which no additional charges will be levied. 6.In case of cancellation of the ticket after up gradation, the cancellation fee will be charged as per the category of the original ticket. 7. Up gradation can be done on Sainik ticket. 8. Up gradation will be done by one or two grades in the following order - Original Class Upgraded Class Sleeper Class AC- 3 T/ AC- 2T/ First Class AC- 3T AC- 2T / AC First Class AC- 2T AC First Class Second Class AC Chair Car AC Chair Car AC Executive Class 9. The up gradation will be at the departure station of the train and the intermediate station where the chart is prepared. 10. Up gradation will be done on random basis as follows - a. One PNR from the General quota and one PNR from the Tatkal quota will be taken for up gradation on a rotational basis. b. There will be up gradation of all the passengers reserved on one PNR. There will be no partial up gradation. 11. The PNR of the passenger will not change on up gradation. 12. Passengers who do not want this facility, they will have to give "No" in writing on the application form. 13.On a PNR, some passengers are on full fare and some passengers are on concessional fare, then there will be no up gradation on that PNR. Reservation of Coach:- IRCA Coaching Tariff No. 26, P-I, V-I, Rule No. 305 General Instructions- 1. Booking of train/coach/salon etc. is done through Single Window System by IRCTC. 2. Any person/party/government agency, etc., who wish to book train/coach/salon etc. on FTR, shall contact the Regional/HQ office of IRCTC through mail, telephone, etc. and IRCTC on behalf of the applicant will indent online. 107 5% of the total fare is charged by IRCTC as a facilitation charge. 3. The application should be submitted at least 30 days before the date of commencement of journey and maximum 6 months before the date of commencement of journey. In the application complete details of the journey, type of coach, route, number of passenger etc. should be written. Registration in the period of short of one month shall require specific permission of the CPTM of the zone. 4. Registration Charges and Security Deposit - Rs.50,000/- per coach/salon/tourist coach to be deposited. On confirmation of the indent by the Operating Department, IRCTC will deposit the fare payable at the Zonal Railway Headquarters of the journey originating station. 5. Fare and other charges - a. The fare shall be computed point to point in full for adult in mail/express or higher category of the trains as the case may be ( not local passenger fare) of the concerned class on round trip basis. b. Minimum actual class coach fare will be charged. c. If more passengers are to be carried than the carrying capacity, then the fare will be charged at the proportionate rate. On checking the coach, if more passengers are found, then the extra fare at the rate per passenger ratio will be charged along with excess charges. Note - No concession will be given for booking of Special coach / Saloon / Tourist coach. (Full rent will also be charged from children, senior citizens, students) 6. Payment of Fare - The fare should be paid 48 hours before the scheduled departure of the train, otherwise the booking of the coach will be treated as canceled and the registration charges and security deposit will be forfeited. The registration amount can be paid through Demand Draft. 7. Minimum chargeable distance - a. The minimum chargeable distance for special trains/coaches (including Rajdhani and Shatabdi trains) will be 500 kms (separate for outbound and return journeys). 108  b. In case of hill station, the minimum chargeable distance will be as per the inflated distance. (Minimum 200 kms) c. In case of special AC coaches fitted in Rajdhani/Shatabdi/Tejas trains, the minimum chargeable distance will be from the originating station of the train to the destination station. 8. Service Charges - IRCTC will levy 30% service charge on the basic fare only. 9. Empty Haulage charge - a. Empty Haulage charge will be charged at 100% of FTR as per actual distance (minimum 200 kms), carrying capacity of the coach. b. FTR (Full Tariff Rate) is inclusive of (Basic Fare + Reservation Charges) c. Empty Haulage charge shall be levied irrespective of whether the coach is available at that station or brought from any other station. 10. Detention Charges – When coach is detained by the party at originating, intermediate or destination station, detention Charges Rs.900/- per coach per hour or part thereof will be collected without giving free time on all gauges (BG/MG/NG). Whose minimum will be Rs 1500/- per coach. Note - If the coach is detained due to operating reasons or within the time given to entrain and detrain of passengers, no detention charges will be collected. 11. Luggage of passenger-Free allowance as per class of coach will be given per passenger. Luggage in excess of free allowance should be booked. Identity card of passengers- a. Identity card of each passenger will be prepared by the party/organizer which should be counter signed with the stamp of the Station Manager. b. Number of passengers should be declared and list containing names passengers should be submitted before commencing the journey. c. Change of name of 10% of passengers can be done. 109 Cancellation of Coach:- a. If cancellation is done more than 2 day before the scheduled date of journey, 10 % of registration charge and security deposit will be deducted as cancellation charges. b. If cancellation is done one day before and upto 4 hrs. before scheduled departure of the train, 25% of fare will be deducted as cancellation charges. c. If cancellation is done within 4 hrs. of scheduled departure of train, 50% of fare will be deducted as cancellation charges. Reservation of Special Train IRCA coaching Tariff No. 26, Part - 1, Vol. 1, Rule No. 401 General Instructions- 1. Any person/party/government agency, etc., who wish to book train/coach/salon etc. on FTR, shall contact the Regional/HQ office of IRCTC through mail, telephone, etc. and IRCTC on behalf of the applicant will indent online. 5% of the total fare is charged by IRCTC as a facilitation charge. 2. The application should be submitted at least 30 days before the date of commencement of journey and maximum 6 months before the date of commencement of journey. In the application complete details of the journey, type of coach, route, number of passenger etc. should be written. 3. Registration Charges and Security Deposit - Rs.50,000/- per coach/salon/tourist coach to be deposited. On confirmation of the indent by the Operating Department, IRCTC will deposit the fare payable at the Zonal Railway Headquarters of the journey originating station. 0 4. Fare - Payable Adult Mail / Express fare of concerned class (for carrying capacity of coach or actual No. of passengers whichever is more) will be collected. Minimum actual class’s fare will be collected. 5. Minimum composition for reservation of special train will be 18 and charges will be collected for 18 coaches. If composition is less than 18, then IInd class fare will be collected for the less no. of coaches. 6. Empty haulage charges at the rate of Rs.130/- per kilometre will be collected for Pantry car / Dining car / Generator car. NOTE: Apart from this, for Non AC coaches, sleeper class fare & for Non AC coaches AC-3 tire fare along with service charge of 30% for mark carring capacity or actual number of passenger travelling in the car whichever is higher shall be collected. 110  7. Engine Detention charges– For all types of engines, engine detention charges will be collected at the notified rate. Charges for SLR and luggage compartment – Fare for sleeper class will be collected as per carrying capacity of the coach. No charges will be collected up to the limit of carrying capacity of luggage compartment. Maximum two free halts of 20 minutes duration are allowed for 1000 km or part thereof. Apart from this, if additional halt is demanded then per halt (up to 2 minutes) will be allowed at the rate of Rs 25000. The number of additional halts for every 1000 km or part thereof shall not exceed 3. If the train is stopped at the demanded halt for more than 2 minutes, then point to point charge plus applicable detention charge or Rs. 25000, whichever is higher, will be charged. Bed Rolls: 1. Bed rolls are supplied free of charge to the passengers of AC I class, AC 2-Tier and AC 3-Tier classes of all trains , including Rajdhani Express and Duronto Express trains. 2. Bed Roll Kit should be provided each RAC passenger in AC Class Except AC Chair Car ( Rly Board Lt No. -2016/EnHM/26/01 dt-18.12.2023) 3. Bed roll consists of following: Bed sheets -- 2; Face Towel -- 1; Blanket -- 1; Pillow with cover -- 1. 4. Passenger has to return the bedrolls to the Coach Attendant well in advance before the arrival of the train at the destination station. E-Bedroll / Online booking Bedroll kits through IRCTC website. 1. All bonafide passengers having valid PNR can book for a takeaway bedroll kit on payment basis. 2. The services can be availed on www.irctctourism.com. 3. Takeaway bedroll kits will be available in two variants:- (a) Variant 1 - Cotton bed sheets (02 nos.) and a pillow (01 no.) (Packed in a bag) = Rs.140/- (b) Variant 2- Blanket (01 no.) (Packed in a bag) = Rs.110/- 111 4. The services would be PNR based and the bedroll will be available either through online booking on IRCTC website (pre-paid option only) or across the counter sale (cash) at IRCTC outlets on the stations. 5. The bedroll booked online would be provided to the passenger on their seat/berth. 6. This facility is available at CSMT, Mumbai central, Bengluru, New Delhi, Hazrat Nizamuddin, Chennai Central station and Thiruvananthapuram station. 7. This facility is available to both Sleeper and AC class passengers. 112