Unified Coaching Theory PDF

Chapter 7: - TICKET CHECKING AND IRREGULAR TRAVEL. ________________________________________________________________________ Objective of Ticket Checking - 1. To ensure that every person travelling by Railway or entering railway premises has proper pass, ticket or an authority. 2. To...

Chapter 7: - TICKET CHECKING AND IRREGULAR TRAVEL. ________________________________________________________________________ Objective of Ticket Checking - 1. To ensure that every person travelling by Railway or entering railway premises has proper pass, ticket or an authority. 2. To ensure that tickets are issued as per prescribed rules. 3. Whether the accountal of tickets has been done properly or not. 4. To prevent leakage of railway revenue. 5. To increase earnings of railway. 6. To prevent corruption, frauds and embezzlements. Types of Checks:- 1. Sectional Check: This check is arranged on a particular section for three days, or a minimum of 24 hrs., covering all trains. Ticket checking Staff is deputed in each coach of each train to ensure that no person is travelling without ticket or with irregular ticket therein. After the completion of check a report is prepared with following particulars:- a. Total staff utilized. b. Number of trains checked. c. Number of passengers found without ticket. d. Total amount recovered during the check. e. Amount recovered through court. f. Number of passengers imprisoned by the court. g. Booking window earnings for the day of check, for the previous three days and corresponding days of last week. 2. Concentrated Spot Check:-This check is arranged at a station or spot concentrating large no of Staff, which includes Ticket Checking Staff, GRP, and RPF. Duration of check is 24 hrs.(minimum 08 Hrs.). All passengers in the trains halting at that station will be checked. After the completion of check a report is prepared with following particulars:- a. Total number of staff utilized. b. Total number of trains checked. c. Number of passengers without ticket d. Total amount recovered during check. e. Amount recovered through court. 129  f. Number of passenger imprisoned by the court. g. Booking window earnings for the day of check, for the previous three days and corresponding days of last week. If the percentage of ticket less and other irregular travel is more than 3%, then that spot is declared as a Bad Spot. Prior to that it is mandatory to conduct three similar checks. 3. Employee Replacement Check: - This check is arranged for 3 continuous days, with a view to judge the efficiency of ticket checking staff of a particular station. This check is conducted between two stations of a division. This check is conducted at those stations where ticket checking staff fails to achieve the requisite standard of earnings laid down. After completion of check a report is prepared in which the working of station staff is compared. Similarly, Inter-Division checks are also arranged. 4. Magistrate Check: - This check is arranged with the help of magistrate with a view to effectively check ticket less travel. The persons apprehended are being tried and disposed off by the magistrate on the spot. After completion of check, a detailed report is submitted to DCM and a copy is given to the Magistrate. 5. Fortress Check: - In this check the entire station is condemned off, so that no person could exit from any place other than the authorised gates. In this check adequate Ticket Checking staff, GRP, RPF, and volunteers are deputed. On the basis of report of these checks, unauthorized entry gates are closed and number of Checking staff can be increased according to requirement. 6. Ambush check - This check is conducted to stop the misuse of Alarm chain Pulling. Ticket Checking Staff, GRP, RPF, & others railway employee are deputed in Civil dress on the spot where misuse of Alarm chain is often done. According to section 141 legal action will be taken against the passenger found misusing Alarm chain and passengers detraining at the spot. 7. Surprise Check by Road - Where it is known that ticket less or irregular travel is on a higher side or is done with connivance of staff, Ticket Checking Staff, RPF, GRP are taken by road to that particular spot and surprise check is conducted on a particular train. Secrecy is maintained about programme of this check. 8. Mid-Section Check: - This is a surprise check conducted by the Head Quarter Ticket Checking Squad in mid-section. The Ticket Checking Staff working in the train are replaced by the Head Quarter Ticket Checking Staff and rechecking is done. If irregularities are detected in working of TTE or Conductor, a report is submitted. 9. Massive Operational Checks: - These checks are conducted over a radius of 80 kms against ticket less and irregular travel for a duration of 3 to 6 days. The following checks are conducted over the area to be covered - a. Check in running trains 130  b. Spot Check c. Road Check d. Ambush Check e. Magistrate Check Services of 2 to 3 magistrates should be taken for disposal of cases under Railway Act 1989. Earnings of booking window should be recorded to show the impact of check over the area in which checks were conducted. Types of Nippers 1. V Type Nipper: - This type of nipper is used by checking staff when passengers enter platform. It punches V shape on the ticket. 2. M Type Nipper: - This type of nipper is used at destination station by checking staff at the time of collecting tickets from passengers. It punches M shape on the ticket which means ticket is cancelled. 3. Checking Nipper: - This nipper is used by ticket checking staff at platforms or in trains. On punching the nipper on ticket, division and nipper number is shown. This nipper is issued by name of employees so that responsibility can be fixed. 4. Luggage Nipper: - At the time of booking luggage, Journey ticket is punched by luggage clerk with the help of this nipper. Duties of Ticket Collectors: - 1. To report for duty at right time in prescribed uniform with name badge and name plate. 2. To sign muster and declare private cash in private cash register. 3. To ensure that every passenger entering platform should have proper ticket or pass. 4. To nip tickets of passengers entering platform with “V” type nipper. 5. To use “M” type nipper at the time of collecting tickets from passengers. 6. To recover charges as per rule from irregular travellers. 7. To recover charges as per rule for unbooked luggage 8. He should check platforms and waiting rooms. 9. Collected should be register in TCR as per procedure. 10. To maintain a Head T.C. Diary and record all happenings mentioning any special occurrences. 11. He should guide passengers properly and promptly. 12. After duty hours, should remit the cash collected in booking office. 131  13. His behaviour should be helpful and courteous towards passengers. Duties of TTE :- 1. To report for duty half an hour before the schedule departure of the train on originating station and at least 15 minutes before schedule arrival of the train on intermediate station. 2. To report in time for duty in clean uniform with name badges. 3. To sign in the on and off register. 4. To should declare private cash. 5. To obtain a copy of reservation chart of the coach nominated and guide the passengers to their proper berths/seats accordingly. Also to handover the amended chart to the reliever with proper information. 6. He should sign the tickets of all passengers travelling by the train or nip them and check them properly. 7. He should prevent entry of unreserved passengers and platform ticket holders in reserved coaches. 8. To allot the vacant berths to RAC/wait listed passengers as per priority. 9. Any fare due from passengers should be collected during check. 10. He should make catering service available to passengers. 11. He should take immediate action in case of any complaints regarding amenities. A report to be prepared about the deficiencies if any, for the destination of the train. 12. He should restrict entry of unauthorized hawkers, unauthorized passengers and beggars in coaches. 13. He should be alert and vigilant about the cases of child trafficking. 14. On detection of any passenger smoking in railway premises should be dealt as per section 167 0f IRA. 15. For the activities affecting the cleanliness of the train and spreading of dirt , passengers should be dealt under section 145 (B). 16. To ensure that all doors are closed in the moving train and to open platform side doors when station arrives. 17. He should keep FIR book with him. In case of theft it should be filled in and submitted in GRP office. 18. If any passenger is detected with dangerous and explosive articles, he should take prompt action. 19. He should wake the passengers up before arrival of their destination station 132 20. In case of accidents, he should assist the passengers and arrange for provision of first aid facility. 21. He should prepare EDR in prescribed format during duty and submits it in PRS office. 22. After duty, he should remit the cash collected in booking office. 23. Should be helpful and courteous. Functions of conductors working in Upper Class: - 1. To report for duty at least one hour before the scheduled departure of the train at train originating station and at least half an hour before the scheduled arrival of the train at intermediate station. 2. To report on duty in neat & clean uniform. The uniform should have a name plate and a badge. 3. To sign in 'Sign on- sign off’ register. 4. Private cash should be declared. 5. To obtain the reservation charts of the concerned coach and record the allotment of vacant berth / seat and hand over the amended charts with proper details to its reliever. 6. To check the tickets of all the passengers traveling in the coach, sign it or check with the use of nippers. 7. To allot the vacant berths with to RAC/waitlisted passengers as per priority. 8. To detrain the unreserved passengers and platform ticket holders from the reserved coaches. 9. To collect pending amount if any. 10. To provide providing catering service to passengers. 11. To ensure that all doors are closed in the running train and to open platform side doors when station arrives. 12. To ensure that the vestibule doors of the train are closed at night. 13. To provide information of housekeeping staffs (their mobile numbers etc.) to passengers. 14. Issue of guard certificate to the passengers in case of air conditioned failure. 15. If more than one coach is allotted, then all coaches will be manned and at intermediate stations will be present on the platform during the halt. 16. Conductor should keep a book of FIR with him. If there is an incident of theft, help the passengers to fill it. 17. To ensure that the fire fighting equipment is in valid condition. 133 18. He will be in charge of TTE and on board staff and will monitor their work for time to time. 19.Conductor will make a report and inform at the destination station of the train if the train has deficiencies related to the passenger facility. 20.Should be courteous. If a passenger is sick then a doctor should be arranged. Train Caption :- ( CC N0.31/2018) 1. In order to provide facilities to the passengers of the train and to carry out maintenance work during the journey, there is a large group of railway employees in long distance mail / express trains. The train captain is designated as the leader to ensure facilities. 2. Trains like Rajdhani / Shatabdi / Duronto which have a Train Superintendent (TS) from the Originating station of the train to the destination, will be considered as the train captain. He has to put the 'Train Captain' badge on the uniform. 3. All on board (railway and contract) employees are required to follow the instructions of the train captain. Action will be taken against non-co-operative employees. 4. In trains which do not have a Superintendent of Train (TS), the senior most ticket checking staff will be nominated by the Zonal Railways as the Train Captain. 5. In this situation, the train captain's badge will be handed over to the next train captain for the next leg. 6. The train captain should have the mobile numbers of all on board staff. 7. Train Captain's name and mobile number will be made available to the Passengers through reservation chart. 8. In the trains, the name and mobile number of the train captain should be Announced onboard. Functions of the Commercial employees in unusual circumstances - A) Running Train Theft (RTT) – 1. In case of theft or dacoity of luggage in a running train, passengers can contact the Guard, Coach Assistant, Conductor or Escort of the train to the Government Railway Police (GRP). 2. He will give the FIR form to the passenger, duly filled FIR should be handed over to the GRP. 134 3. The details of the theft incident should be written in the FIR form. Such as: - PNR number, coach number, berth number, luggage details, details of the suspected passenger, his seat / berth number, language spoken by him, issues of conversation, from where he started the journey and till where Travelled etc. 4. The complainant passenger should write his full name and address in the FIR form. 5. The complainant passenger should hand over the copy of the FIR form to the Government Railway Police and get the receipt thereof. 6. Passenger can also register his complaint at ‘RPF help booth’ at major stations. 7. The complaint will be registered with the GRP and necessary action will be taken. 8. The complaining passenger is not required to stop his/her journey. 9. If the book of FIR form is not available, the passenger should write the complaint on plain paper. 10. The complaint should contain information about the stolen goods and other items. B) When Alarm Chain is pooled - 1. According to section 59, means of communication between railway employees and passengers is provided by the railway administration in a passenger train, such as an Alarm chain. If these facilities are misused, then this can be terminated by the railway administration. 2. If there is ACP in the running train, then the working commercial employee should attend the coach. The reasons for ACP should be found out. 3. The grievances of the passengers should be rectified. 4. The place, time, reason and time of detention of ACP should be recorded in the register kept at the sign off station and informed to the commercial Controller. 5. As per section 141, fine up to Rs.1,000/- or imprisonment up to one year or both for misuse of ACP, shall be fined Rs.500/- in case of conviction for the first offense and imprisonment of not less than three months for the second or subsequent offence. 6. Ambush check is conducted to prevent misuse of ACP. Ticket Checking Staff, RPF, GRP and other railway employees are deputed in plain clothes at the spot where the alarm chain is always misused. Legal action will be taken against the passenger misusing the alarm chain and the passengers detraining at that place as per section 141. 135 Medical Assistance to Passengers – 1. If a passenger becomes ill during the journey informs the conductor / T.T.E. / guards, a message to the doctor will be issued by the concerned staff to the next station. 2. After the completion of the medical treatment, a certificate will be issued by the doctor, on the basis of which an endorsement will be made by the station master to continue the onward journey on the same ticket. The original certificate will be sent to the Traffic Accounts Office. 3. Facility of First aid is available for the passengers in the train and at the station. A first aid box is kept in the station master's office at the station and with the guard in the train. 4. Ambulance and Accident Relief Trains are immediately called for service at the time of accident. 5. Concession is given to doctors in the fare of all trains so that their services can be used at the time of emergency. In reservation chart, ‘+’ sign is marked before the name s of doctors to identify them easily. Reasons for Irregular Travel:– 1. Poverty and Illiteracy. 2. Lack of patriotism. 3. Improper arrangement for issue of tickets. 4. Lack of ticket checking staff. 5. General coaches are over crowded. 6. Increase in population. 7. Unauthorized exits available. 8. Unemployment. 9. Political Interference. 10. Non co-operation of Public. 11. Non co-operation of Police. 12. Improper dealing by ticket checking staff. 13. Lack of security to ticket checking staff. 14. Low morale of the staff. Measures to prevent ticket less travel/ Irregular travel: – 1. All unauthorized exit points of station should be closed. 136  2. Announcement should be done that Ticket less travel is a social offence. 3. Action must be taken against un-authorized hawkers and beggars. 4. Different types of checks should be organized regularly. 5. Appeal to public for co-operation. 6. Proper guidance should be given to passengers. 7. Sufficient no of security staff should be deputed. 8. Sufficient number of ticket checking staff should be deputed. 9. Providing security to staff at station/ sections. 10. General coaches / sectional coaches to be increased to clear extra crowd. 11. To arrange special Ticket checking drive time to time. Private Cash:– 1. All commercial staff should declare private cash before starting duty. 2. A register called as private cash register is maintained for this purpose. 3. In this register every employee should write his name, Designation, Duty time, date, and private cash in words and in digits with signature. 4. Station staff can keep private cash up to Rs 750/- and mobile staff up to Rs 2000/-. 5. If private cash is more than the above mentioned limits, the same should be declared and endorsement of supervisor must be taken in the private cash register. 6. In case of no cash, NIL should be written. 7. TTE should declare private cash at the back of record foil of Excess Fare Receipt book. 8. Private cash and Railway cash should be kept separately. 9. Departmental action will be taken if private cash is not declared. Cash remittance by TTEs: 1. The TTE shall deposit the amount realised from EFT during the actual outward journey at destination station for each schedule separately at a UTS counter. 2. TTE will prepare the Cash Remittance Memo in duplicate. 3. CRM will include all relevant details as follows:- i. TTE’s Name ii. PF NO. iii. EFT No. iv. From To stations 137  v. Issue Date vi. Total Cash vii. Trip Id. 4. Break-up of the total earnings i.e. fare, Penalty, un-booked luggage earnings and total thereof should be recorded and one copy is handed over to Booking clerk. 5. Booking clerk after receipt of cash shall issue a UTS money receipt to the total thereof should be recorded and one copy is handed over to Booking clerk. 6. Second copy of CRM will be pasted on record foil of last used EFR by TTE. Handing Over Memo (HOM): 1. When a passenger is detected travelling without ticket or travelling irregularly in the train and is unable to pay or refuses to pay due charges, he will be handed over to Station Master/ Head TC for recovery of due charges. 2. The memo prepared by TTE/ COR while handing over is known as Handing over Memo. 3. It is a numbered book and there are four foils of each number - a. Record b. Accounts c. Station Master/ Head TC d. Sr. DCM 4. Name of passenger, address, reason of charging, amount to be recovered is mentioned in this memo. Passenger will be handed over to the Station Master/ Head TC along with SM/ Hd.TC copy of handing over memo for further action. Report will be sent to Sr. DCM and Accounts office by concerned staff. 5. Handing over memo book is considered as money value book in respect of supply. Special points to be kept in mind at the time of ticket checking – 1. The passenger's ticket is valid for the same train/class in which he/she is traveling (Mail/Express/Ordinary/Superfast, etc.) 2. The ticket of the passenger is of the proper route. 3. The passenger's ticket/pass is valid for the entire journey. 4. The passenger has proper photo identity card – Original photo identity card for upper class and attested copy of photo identity card for sleeper and reserved second class is valid. 138 5. A passenger traveling on a child ticket must be below12 years of age. 6. Check the random number printed on the PRS ticket and match the printed ticket number with the computer printed ticket number. 7. Check the random number printed on the UTS ticket and match the computer printed 4 digits with the printed ticket number. 8. Check that the PTO/concessional ticket holder is traveling with a proper certificate and the person in whose name the certificate has been issued is travelling. 9. The season ticket holder should check whether the identity card of the passenger and the signature of the passenger is printed on the season ticket or not. 10. Cancel all the deposited tickets as per rules. Details of travel by MPs: 1. MPs of the Lok Sabha and Rajya Sabha are allowed to travel from any station to any station on over Indian railways, with one companion in the AC first class. 2. The MPs are given a booklet of 25 slips along with the identity card. 3. During the journey without prior reservation, the slip duly filled should be handed over to on duty ticket checking staff during journey or after completion of the journey. 4. The details of journey should be maintained by the ticket collector in a special register. 5. After the entry in TCR, a summary of collected slips should be prepared and sent to the traffic accounts office. Register of collected tickets and its disposal 1. This register is maintained in the office of the Ticket Collector. 2. It is prepared in two copies with the help of carbon. 3. Different TCRs are prepared for the following. (a) local printed card ticket (b) Foreign printed card ticket (c) local paper ticket (d) Foreign paper tickets (e) Computerized ticket 4. All collected cancelled tickets are separated station wise and class wise. 5. Entries in TCR are made train wise. 6. Record the maximum number of tickets collected from each train and the number of missing tickets 139 7. At the end of the day, the total number of tickets collected and the missing tickets are counted. 8. The percentage of missing tickets should not exceed 10%. 9. If it is more than 10%, the reasons should be recorded. 10. Obsolete tickets are entered as “Back Entry” at the end of each day's TCR. 11. Copy of TCR should be sent to Traffic Accounts Office. 12. Maximum number of card tickets collected for each series with copy of TCR should be sent. 13. All tickets collected on the 1st and 2nd day of the month and those collected on the last day of the previous month, should be sent along with a copy of the TCR. 14. All paper tickets collected should be sent daily. 15. For Computer Printed Tickets (CPT), a separate TCR should be maintained. of each train. Detail of at least one ticket should be entered for the same. 16. Computer ticket and TCR for any five days of the month should be sent directly to the FA &CAO up to 5th of the next month. The disposal of card tickets and PRS tickets on nominated days will be as under:- 1. Printed card tickets collected at stations on the last day of the month and on the first and second day of the following month should be separated on the basis of destination station, class wise and route wise. 2. Maximum number of printed card tickets of all stations for three days should be bundled and sent separately in pink paper bearing TCR with following months details of sending station, month of collection and highest no. Will be sent to the accounts office. 3. Every paper ticket, BPT, EFT, and concession ticket should be sent to Accounts Office every day after cancellation and recording in TCR. 4. Computer printed tickets for 5 days in a month, at least one ticket from each train, with PNR and Random Number, along with TCR should be sent to Accounts Office by 5th of the next month. 5. The stations where CTIs are deployed are given the responsibility to burn the submitted tickets in the presence of RPF at the end of every 10 days and CCIs are responsible at other stations. 6. Where TIA is headquartered, tickets will be lit in their presence. 7. All PCTs on the last day of the month and 1st and 2nd day of the next month will continue to be sent to the Accounts Office. 140 Ticket Collector’s Returns/ TC Returns: 1. Monthly accountal of used EFRs is to be submitted by every ticket checking staff to Head TC office at end of the month. 2. TC Return is prepared in the nominated format (com 41F) in two copies. Original copy is sent to the Account office & another copy is retained as record by the Head TC Office. It contains following information — 3. Name of employee, designation, station, division, month, year, Date, EFR No., train no., particulars of ticket held, excess fare, excess charge, charge of un booked luggage, reason for charging, particulars of MRs, etc 4. Related Account foils of EFR & original Money Receipts are sent along with TC Returns. One more form ‘com 329B’ is attached with TC Returns in which summary of money receipts is given. 5. Every ticket checking staff must submit TC Returns of current month before schedule date of next month. Otherwise departmental action may be taken. Loss of EFT books: 1. Procedure to be followed in case of Loss of EFT Books a. CTI of the base station b. Divisional Office c. Traffic Accounts Office d. To inform concern GRP/ police station ( To laudge FIR) 2. Action to be taken at Divisional level: i. Notifying the loss through Railway ii. Gazette or safeguard of fraudulent use. iii. Inform CCM (Of All Railways) iv. Inform FA & CAO/T (Of All Railways) v. Look out for collected series of EFTs. vi. Report to Head Quarters for action taken. 3. Committee for conducting Enquiry: a) ACM of the concerned Division b) AAO from Traffic Accounts Office 4. Course of Action to be taken by the Committee: 141  i. Inquiring based on the FIR, Evidence, Documentation and ascertaining the cause of loss. ii. Track record of the concerned Employee, his Performance, accountal, Remittances, Earnings for the last three years and other irregularities. 5. Submission of enquiry report: i. Enquiry report to be submitted within a month to DRM. ii. If negligence is established on the part of the employee, he/she has to be taken up under DAR (Major Penalty), recovery of the debit within two months. Both DAR and recovery of loss are indispensable. iii. If negligence is not established on the part of the employee i.e. loss due to fire, dacoit, floods, accidents etc., a) Proposal for write-off may be forwarded to CCM through DRM b) CCM in consultation with FA&CAO/T and AGM can write-off the debit amount. iv. In case of subsequent loss or misuse debits will be raised against the concerned staff and will be taken up under DAR. Hand Held Terminal for TTEs: 1. Objective of HHT: I. To bring in greater transparency in ticket-checking system II. To make available the information of ‘on train’ vacant berths with TTEs at next stopping station of the train through enquiry. III. Integration of NT information with the Coaching Refund Application will eliminate the need of feeding EDR in Refund System. IV. For reserved trains, utilization of berths will also include on train allotments by TTEs. Till now, these figures were available in paper charts only. 2. TS will assign coaches to TTEs in his team using TTE admin module at TTE lobby station. 3. TTEs will download the Charts of his allotted coaches from Thin Clients installed at the TTE Lobby. 4. Wherever Current Booking is done through the PRS for that train, TTE will also download the Current Booking List on his Hand Held Terminal while on platform or on-board the train using GPRS connectivity. 142 5. TTE will be able to mark against each booked passenger as Turned-Up (TU) or Not Turned-Up (NT) from HHT itself. 6. After completing the recording of TU/NT status for each passenger TTE will be able to allot Vacant berths to RAC and Waitlisted passengers available on-board the train – in his own coaches. 7. TTE will also be able to shift confirmed passengers on request from one berth to another – including from one Coach to another (for coaches allotted to him). 8. Even after adjusting the RAC/Waitlist passengers, if some berths are left vacant, information regarding such vacant berths shall be available on the PRS Website, in IVRS/Call Centre and on PRS terminals at next station. This information needs to be sent by TTEs after finishing their checking. 9. Occupancy chart can be viewed on HHT device to dispense with the manual preparation of food-chart/occupancy chart. Irregular Travel: If a passenger is detected travelling without ticket or without proper ticket, it is known as irregular travel. Excess Fare: The Amount which is collected by the ticket checking staff in case of irregular traveling is called Excess fare. This is equal to the normal fare. Excess Charge: The amount which is collected as penalty if found traveling irregularly, is called Excess charge. It is equivalent to Excess fare subject to minimum excess charge of Rs. 250/- per passenger. Ticket Checking Station :- Ticket Checking stations have been nominated on each division by Railway administration to charge Without ticket passengers. According to direction of train and class, excess fare and excess charge will be collected from previous Ticket Checking Station, and if there is no ticket checking station, then from the train starting station. Following Ticket Checking Stations nominated on Central Railway:- Division Ticket Checking Stations Mumbai Igatpuri Pune Pune, Miraj, Daund, 143  Solapur Solapur Bhusawal Bhusawal Nagpur Nagpur, Ballarshah Following Ticket Checking Stations nominated on West Central Railway:- Division Ticket Checking Stations Jabalpur Jabalpur Bhopal Itarsi, Bina Kota Kota Note – In case of branch line and suburban section, originating station of the train will be treated as ticket checking station. Types of Irregular Travel: 1. Without Ticket Travel:- Excess fare along with Excess charge will be recovered from previous Ticket Checking Station, and if there is no ticket checking station, then from the train starting station to the point of detection. Minimum Excess Charge will be Rs 250/-. If the passenger desires to continue journey, then for onward journey only excess fare will be collected along with reservation fee as per class and development charge, treating the journey as new. 2. Child travelling without ticket with Guardian:- In such circumstances, Excess fare along with Excess charge will be recovered for the child from originating station of guardian’s ticket up to the point of detection. For onward journey only Excess fare will be recovered up to the destination station of guardian’s ticket. 3. Ordinary train ticket holder found travelling by Mail express:- In this condition difference of paid and payable fare, along with Excess charge will be collected up to point of detection. If the passenger wants to continue onward journey by the same train, only the difference of paid & payable fare will be collected. 4. Lower Class Ticket holder found travelling in higher class:- In this condition difference of paid and payable fare, along with Excess charge will be collected up to point of detection. If the passenger wants to continue onward journey in the upper class, only the difference of paid & payable fare will be collected along with reservation fee of upper class. 144 5. Adult passenger found travelling on child ticket:- Firstly difference of adult and child fare for entire journey will be collected as excess fare, and difference of adult and child fare up to the point of detection will be collected as excess charge, subject to minimum Rs.250. If detected at destination station, difference of Adult and Child passenger fare + Excess charge should be collected. 6. Detected travelling beyond authorised distance of ticket: a. Intentionally: Passenger will be charged as without ticket beyond original destination i.e. difference of fare payable and paid + Excess charge. b. Unintentionally: No fare shall be collected for the journey performed by passenger without ticket. EFR will be issued for his original destination by collecting proper fare, till that time he will not be permitted to leave railway premises. He should commence journey by first available train. 7. Journey by route other than the booked route of ticket (unreserved ticket): a. Full fare paying ticket holders: - If a passenger having ticket by shorter route is found travelling by longer route, difference of paid and payable fare will be collected. If a passenger having ticket of longer route is found travelling by shorter route, ticket will be forfeited and free EFR will be issued for shorter route. b. Concessional Ticket Holders: - In this condition passenger will be charged as without ticket on the section for which concessional ticket is not valid. Advantage of concession will not be given. 8. Travelling on un-exchanged P.T.O or other concession orders: Passenger will be charged as without ticket from the starting station mentioned in concession order or P.T.O. Advantage of concession will not be given. The concession orders on which forwarding and destination stations are not mentioned; passenger will be treated as without ticket from previous ticket checking station. 9. Detected travelling by superfast Train without supplementary charge ticket: In this condition supplementary charges will be recovered as per class along with excess charge. If a passenger holding through ticket is found travelling without supplementary charge ticket, only supplementary charges will be recovered as per class. 10. Detected travelling by Restricted Train with Ticket of less distance:- 145  In this condition difference of paid and payable fare shall be collected along with excess charge. 11. Detected travelling without ticket by Restricted Train: Excess Fare along with Excess Charge will be recovered from train starting station or previous ticket checking station up to the station for which ticket can be issued by that train. 12. Detected travelling in Brake van/ RMS coach: Passenger will be charged as travelling without ticket in first class up to the point of detection and he will be removed from that van. Report of concerned employee will be given to his department. 13. Journey on Ticket without date:- If the passenger is having an undated ticket which is otherwise valid for journey, then ticket will be confiscated and free EFR will be issued. Confiscated ticket along with report will be submitted to concerned Sr. DCM office for further action. 14. Journey on a ticket / pass after expiry of validity date: Passenger will be charged as without ticket from the station at which the validity of ticket expired. 15. Journey On Torn and Mutilated Ticket:- When the details written / printed on the ticket are not legible, the passenger will be charged as travelling without ticket. Charges will be collected from last checking station. 16. Charging of Senior Citizen: I. If a Senior Citizen is travelling on concessional ticket but could not produce age certificate during journey, difference of payable and paid fare will be recovered along with excess charge. II. If a passenger who is not a senior citizen but traveling on a senior citizen concessional ticket, then difference of payable and paid fare will be recovered along with excess charge.. III. If any passenger who avails undue advantage of senior citizen quota will be charged without ticket. 17. Travelling in higher class/ Train on combined ticket :- i. If on a combined ticket first portion is of lower class/ train and next portion is of higher class/ train, and passenger is detected travelling in higher class / train 146  in the first portion, then difference of paid and payable fare, along with Excess charge will be collected up to point of detection. If the passenger wants to continue onward journey in higher class/ train, only the difference of paid & payable fare will be collected. ii. If on a combined ticket first portion is of higher class/ train and next portion is of lower class/ train, and passenger is detected travelling in higher class/ train in the second portion, then only difference of paid and payable fare will be collected. Excess charge will not be collected 18. Passenger with lower class concessional ticket detected travelling in Upper class - Difference of full fare of upper class and concessional fare of lower class along with excess charge will be collected up to the point of detection. Onward journey will have to be performed in booked class. 19. Action in case of wrong date on tickets- 1. If a passenger is found travelling on a ticket on which the date of issue or date of travel is wrong, then that passenger will be treated as without ticket. 2. The passenger's ticket will be confiscated and excess fare and excess charges will be collected as per the rules. 3. If a passenger is found travelling without ticket with the intention of cheating the railways, then action will be taken under section 137. Otherwise, both excess fare and excess charges will be collected as per section 138. If the passenger refuses to pay the charges, then a charge sheet will be filled and presented before the magistrate. The magistrate can give punishment the passenger to imprisonment for 10 days to one month. 4. If the passenger has intentionally changed the date of travel, then action will be taken as per section 157 of the Railway Act 1989 on the charge of defacing the ticket. 5. In case of a ticket which is valid for the journey but does not mention date, then original ticket shall be surrendered and free EFR shall be issued to the passenger. The surrendered ticket shall be sent to the office of the concerned Senior Divisional Commercial Manager along with proper report for further action. 147  Charging of un-booked luggage: If un-booked luggage is detected along with passenger en-route or at destination, free allowance as per class will be deducted from the total weight and excess un- booked weight will be charged taking marginal allowance into consideration. 1. If excess un-booked weight is up to the limit of marginal allowance, then charges will be recovered at 1.5 times of luggage rate for entire distance of ticket, minimum will be Rs. 30/-. 2. If excess un-booked weight is more than marginal allowance, then charges will be recovered at 6 times of luggage rate for entire distance of ticket, minimum will be Rs. 50/- Passenger is unable to pay luggage charges: If un-booked or partially booked luggage is detected with any passenger and he is unable to pay the charges, then a to pay luggage ticket will be issued to the passenger. The luggage will be shifted to the brake van. At destination after payment of due charges, luggage will be delivered from luggage / parcel office. If detected at destination station the luggage will be deposited in cloak room. After payment of due luggage charges as well as cloak room charges, luggage will be delivered to him. Passenger detected travelling with more than one ticket: For taking advantage of free allowance if a passenger is detected travelling with more than one ticket, then free allowance will be granted treating one ticket valid for each passenger & excess un-booked luggage will be charged at six times of the luggage rate for the entire distance without observing marginal allowance. Minimum will be Rs. 50. Extra tickets will be confiscated. Charging of Partially booked Luggage: Luggage Ticket is issued to passenger when luggage is booked along with him. But on re-weighment if more luggage is detected than actual booked weight, such luggage is known as partially booked luggage. Such luggage will be charged as under 148 1. Actual weight is up to the limit of maximum permissible weight with passenger as per class – a. Booked weight will be deducted from actual weight and if the excess weight is up to the limit of marginal allowance, then charges will be recovered at 1.5 times of luggage rate for entire distance (minimum charge -Rs. 30/-). b. If the excess weight exceeds the marginal allowance limit, 6 times the luggage rate will be charged for the entire distance (minimum charge Rs. 50/-). 2. Actual weight is more than the limit of maximum permissible weight with passenger as per class – Without observing marginal allowance the booked weight will be deducted from actual weight and charges will be recovered at 6 times of luggage rate on excess weight for entire distance (Minimum charge - Rs. 50/-). 149