Railway Passengers (Cancellation of Ticket and Refund of Fare) Rules, 2015 PDF

Chapter 6 :- REFUND OF FARE. ________________________________________________________________________ IRCA Coaching Tariff No. 26, P-I, V-I, Rule No.213 (amended w.e.f. 12.11.2015) Section 60 of Railway Act: - Railway Administration has been empowered by Central Government, to make rules regarding...

Chapter 6 :- REFUND OF FARE. ________________________________________________________________________ IRCA Coaching Tariff No. 26, P-I, V-I, Rule No.213 (amended w.e.f. 12.11.2015) Section 60 of Railway Act: - Railway Administration has been empowered by Central Government, to make rules regarding refund of fare. Section 52 of Railway Act: - Refund of fare will be granted on cancellation of unused tickets. 1. Name of Rule: a. These rules may be called as Railway Passengers (Cancellation of ticket and Refund of Fare) Rules, 2015. b. These rules came into force from 12/11/2015. 2. Definitions – a. ARP- Advance reservation period b. Authorised agent- c. Clerkage Charge - Charge levied by Railway Administration for the clerical work rendered by it in the refund of fares. d. Confirmed ticket e. Destination Station - The Station for which the ticket has been issued. f. Fare - Fare includes Base fare, Supplementary charge, Reservation fee and other applicable miscellaneous charges. g. RAC Tickets - A ticket on which a seat has been reserved against requisition for a berth and a berth may be provided against cancellation. h. Reserved ticket - A journey ticket on which a berth or seat has been reserved. i. Reservation fee - Charge levied for reservation of Seat or berth. j. Station - The place where different types of traffic are dealt with is known as station and it includes Booking office, Reservation office etc. k. Station Master - A railway employee, by whatever name called, having overall charge of a railway station and includes any other railway employee authorised to grant refund of fare at a station. 113  l. Ticket – Ticket includes a single journey ticket or any half of a return ticket, but does not include a Season ticket, an Indrail pass ticket, or a special ticket for a reserved carriage of a tourist car or saloon or special train. m. Railway Ticket Counter -A place where reserved and unreserved tickets are issued by a railway employee or an authorized agent. n. TDR - A receipt issued to a passenger when he surrenders his ticket in case he is not able to get a cash-refund at the station or when he surrenders it for refund in case of a ticket booked through the internet is called Ticket Deposit Receipt. o. Tatkal Ticket- A ticket issued to travel by passengers in emergency situations is called Tatkal Ticket. p. Unreserved Ticket- A ticket in which reservation of berth or seat is not done is called un reservation. q. Waiting List A ticket on which no specific berth or seat has been reserved. 3..(1) When an unreserved ticket is presented for refund to the station master of the ticket issuing station, the refund will be granted after verifying the genuineness of the ticket. (2) When reserved, RAC and waiting list tickets are presented to the station master for refund, the station master will grant the refund as per the rules and within the time limit if the tickets are verified through computer or any other medium. (a) When the station of starting of the journey and the station from which the ticket was issued are different:- (i) Refund is given at the ticket issuing station before the scheduled departure time of the train from the station from which the journey is to commence. (ii) Refund is given if the ticket is presented for refund within the time limit before the scheduled departure time of the train from the station from which the journey is to commence. (b) In case of refund demanded at a station other than the station of journey commencement and the station where the ticket was issued (i) The ticket is presented during the working hours of the reservation office and before the preparation of the reservation chart of the concerned train (ii) The Station Master of that station shall grant the refund if the ticket can be verified by computer or by any other means. 4. Clerkage charge - for IInd class unreserved is Rs. 30/- per passenger and for second class reserved and other classes is Rs. 60/- per passenger. 114  5. Refund on unused unreserved ticket: If a ticket on which no reservation of a seat or berth has been made is presented to the station master for cancellation, refund of fare shall be made on every such ticket after deducting the clerkage charges:— i. In case of ticket issued in advance, the ticket is presented up to 24 Hrs of the day before the day of journey. ii. The ticket is presented for cancellation within 03 Hours of issue of the ticket, except advance issued ticket. Clerkage charges for IInd class unreserved is Rs. 30/- per passenger and for second class reserved and other classes is Rs. 60/- per passenger. 6. Refund on unused reserved ticket. Minimum cancellation Maximum charge (Rs.) Time of presentation Cancellation 3A, AC-III of ticket for cancellation 1A / 2A / Charges Economy SL 2S Exec FC AC-CC More than 48 hrs. before the -- 240 200 180 120 60 scheduled departure of the train 48 hrs. or less than 48 hrs& up to 12 hrs before the scheduled 25% 240 200 180 120 60 Departure of the train. Within 12 hrs. Before scheduled departure of the train & up to 4 hours before the scheduled 50% 240 200 180 120 60 Departure of train irrespective of distance. 1. The passenger may get the ticket cancelled from any passenger reservation system (PRS) counters or designated current counters. 2. No refund shall be granted on the confirmed ticket after 4 hrs. Before the scheduled departure of the train. 115  3. In case, on a party ticket or a family ticket issued for travel of more than one passenger, some persons have confirmed reservation and others are on RAC or waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passenger also, subject to the condition that the entire ticket is surrendered for cancellation at the journey commencing station up to 30 minutes before the scheduled departure of the train. 4. The cancellation charges will be rounded to next 5/- rupees. 7. Refund on unused RAC/Wait List ticket - 1. If a waitlisted or RAC ticket is presented for cancellation, refund of fare shall be granted be made after deducting the clerkage Rs 60 per passenger in the following manner, the ticket is presented for cancellation upto 30 minutes before the schedule departure of the train irrespective of the distance. 2. The passenger may get the ticket cancelled from any Passenger Reservation System (PRS) counter or the designated counter. 3. No refund shall be granted on RAC ticket or waitlisted ticket after 30 minutes before the schedule departure of the train. 4. In case no current counters are available at the station originating the journey for night trains between 21-00 to 06-00 Hrs (actual departure), the refund of fare shall be admissible at the station within first 02 Hrs after the opening of reservation office. 5. In remote and hilly areas as identified by the Zonal Railways, with the prior approval of the General Manager and printed in the time table, for night trains leaving between 19:00 hours and 06:00 hours (actual departure), the refund shall be admissible at the station within first two hours after the opening of reservation or booking office, in case there is no reservation counters or booking office or current counters available in that area. 6. In case a RAC / Waitlisted passenger has got a confirmed reservation till the time of preparation of reservation chart and the ticket is cancelled by the passenger thereafter, the fare will be refunded as per Rule 6 considering it to be a reserved ticket. 8. Refund on Cancellation of Tickets booked through internet (e-ticket):- 1. The e-ticket shall be cancelled through internet and the refund of fare shall be credited to the account from which booking transaction took place, after 116  deducting the applicable charges and in case of I tickets, the ticket shall be cancelled at the reservation counter and thereafter on line application, refund due shall be credited to the account from which booking transaction took place. 2. In case of a confirm e-ticket, refund of fare shall be granted in accordance with rule No. 6 3. In case of RAC e-ticket, refund of fare shall be granted in accordance with rule No. 7 4. In case of e-tickets booked through internet (confirmed or RAC),such tickets shall be cancelled on line or on line TDR shall be filed within the time limits prescribed under these rules for obtaining refund. 5. In case of waitlisted e-tickets on which status of all the passenger is on waiting list even after preparation of reservation chart, names of all such passengers book on that PNR shall be dropped from the reservation chart and refund of fare shall be credited to the account from which booking transaction took place after deducting clerkage and in case of waitlisted I-tickets, such tickets shall be cancelled at the computerized reservation system counter within the time limit prescribed under these rules and thereafter refund can be claimed online and the refund shall credited to the account from which booking transaction took place, as per rule no7. 6. (i) In case, on a party e-ticket or a family e-ticket issued for travel of more than one passenger, some persons have confirmed reservation and others are on RAC or waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also subject to condition that the ticket shall be cancelled on line or online TDR shall be filed for all the passengers upto30 minutes before the scheduled departure of the train. (ii) In case of party e-ticket or family e-ticket issued for travel of more than one passenger, some passengers have confirmed reservation and others are on RAC or waiting list, then in case of passengers on RAC or waitlisted not travelling, a certificate shall be obtained from the ticket checking staff to that effect and refund of fare shall be processed online through TDR, including the details of the certificate issued by ticket checking staff to that effect and refund of fare shall be processed online through TDR, indicating the details of the certificate issued by ticket checking staff and the on line TDR shall be filed up to 72 hrs. of actual arrival of the train at passengers destination and the original certificate issued by the ticket checking staff shall be sent through post Indian 117  railways catering and tourism corp. (IRCTC) to the costumers account after due verification. 7. No refund of fare shall be admissible on the tickets having confirmed reservation in case the ticket is not cancelled or TDR not filed online up to 4 hours before the scheduled departure of train. 8. No refund of fare shall be admissible or RAC e-tickets in case the ticket is not cancelled or TDR not filed online up to 30 minutes before the scheduled departure of train. 9. In case of cancellation of trains, automatic full refund of fare on confirmed or RAC e-tickets shall be directly credited to the account from which booking transaction took place and online cancellation or filling of TDR shall not be required in such case. 10. In other circumstances the refund shall be admissible as per the time limit mentioned in Rule No. 9, sub-rules ( 1) & (2) of rules 13 & rules 14,16,17 & 18 subject to filing of on line TDR & wherever a certificate from Ticket checking staff is required, the passenger shall obtain the same to that effect whereupon refund of fare shall be processed on line through TDR, indicating the details of the said certificate & original certificate shall be sent through post to the IRCTC & thereafter the fare due shall be refunded by IRCTC to the customer’s account after due verification. 9. Refund on cancellation of unused tatkal tickets-: 1. No refund of fare shall be admissible on confirmed tatkal tickets. except under certain circumstances. 2. Grant of refund for unused waitlisted tatkal tickets shall be governed by rule no-7. 3. In case of party tatkal ticket or family tatkal; ticket issued for travel for more than one passenger, some passengers have confirmed reservation and others are on waiting list, full refund of fare, less clerkage charges shall be admissible for confirmed passengers also subject to the condition that entire tatkal ticket is surrendered for cancellation up to thirty minutes before the schedule departure of the train. 4. Grant of refund in case of non-commencement or missing of journey due to late running of train shall be governed by rule 13 5. Cancellation of ticket where railway administration is unable to provide accommodation shall be governed by rule 14. 118 6. Refund of tatkal tickets on account of discontinuation of journey due to dislocation of train service shall be governed by rule 16 7. Refund of fare on Tatkal Tickets when passengers are made to travel in lower class for want of accommodation shall be governed by rule 18 and refund of difference between Tatkal charges, if any shall also be granted. 8. No duplicate tatkal ticket shall be issued. In exceptional circumstances, duplicate tatkal ticket may be issued on payment of full fare including tatkal charges. 10. Cancellation charges when reservation for starting journey is confirmed and onward journey is not confirmed or vice-versa - 1. If reservation status of first lap of journey is confirmed and that of onward journey is not confirmed. 2. If reservation status of first lap of journey is not confirmed and that of onward journey is confirmed. Note :In both the above circumstances, if ticket is cancelled, cancellation charges will be deducted as per status of first lap of journey. 11. Postponement or preponement of journey on a confirmed, RAC or waitlisted ticket. 1. The Postponement of journey on a confirmed, RAC or waitlisted ticket shall be allowed in the same class and for the same destination or any higher class by the same train or by any other train for any subsequent days, subject to condition that-- (i) The ticket is surrendered during the working hours of reservation office at least forty eight hours before the scheduled departure of the train in which the ticket was originally booked. (ii) The confirmed or RAC or waitlisted accommodation is available in the train in which fresh reservation is required. (iii) In case of confirm ticket ,fresh reservation fee for the class for which fresh reservation is required is paid; (iv) In case RAC or waitlisted ticket, clerkage charge is paid; 2. The preponement of journey on a confirmed, RAC or waitlisted ticket shall be allowed in the same class and for the destination or any higher class by the same train or by any other train for any earlier days, subject to condition that:-- i. The ticket is surrendered during the working hours of reservation office and at least forty eight hours before the scheduled departure of the train in which originally booked. 119  ii. The confirmed or RAC or waitlisted accommodation is available in the train in which fresh reservation is required. iii. In case of confirm ticket ,fresh reservation fee for the class for which fresh reservation is required is paid; iv. In case RAC or waitlisted ticket clerkage charge is paid; 3. In case difference of fares for originally booked journey, the Difference of shall be refunded or recovered, as the case may be, subject to the provisions of sub rule(1)and(2) 4. Postponement or preponement of journey under the sub rule (1) and sub rule (2) shall be allowed once. 5. Postponement or preponement of journey on normal train ticket other that tatkal ticket shall not be applicable against tatkal quota even on payment of Tatkal charges. 6. If the ticket, on which journey has been altered under the sub-rule (1) or sub-rule (2) is cancelled, cancellation charges shall be payable as follows- i. Cancellation charges as would have been due if the ticket for original reservation had been cancelled at the time of postponement or preponement of journey; ii. Cancellation charges due in respect of ticket for altered reservation as if this altered reservation is a fresh reservation. 12. Change of journey from lower class to higher class- 1. Change of reservation shall be allowed on a reserved ticket of lower class for higher class on the same train and day without levying any cancellation charges but on payment of fresh reservation fee and difference of fare, if any, for higher class subject to the condition that- i. Accommodation is available ii. Accommodation The request for change is made- a. Either during the working hours of reservation office and up to six hours before the schedule departure of the train subject to restriction on timings of this facility imposed by railway administration from time to time; or b. During the course of journey in the train. 2. The change referred in to sub-rule (1) shall be allowed only once. 3. If the ticket on which change of reservation has been allowed under sub-rule (1) is cancelled, cancellation charges shall be payable as follows namely:- 120  a) Cancellation charge as would have been due if the original reservation had been cancelled at the time when the change of reservation was allowed; and b) Cancellation charges due in respect of the altered reservation as if the altered reservation is a fresh reservation. 13. Cancellation of ticket due to late running of train: 1. No cancellation or clerkage charge shall be levied and full fare shall be refunded to all passengers holding reserved, RAC and wait-listed tickets, if the journey is not undertaken due to late ramming of the train by more than 03 hours of the schedule departure of the train from the station commencing journey subject to condition that- i. The ticket is surrendered up to the actual departure of the train; ii. In case of e-ticket, the TDR is filed online before the actual departure of the train for availing full refund. 2. In case the ticket is cancelled or surrendered or if the request for refund of fare is filed online after the actual departure of train, no refund of fare shall be admissible. 3. Where a passenger holding a ticket, with or without reservation, misses connection for continued journey by another train at any junction station owing to late running of the train by which he had been travelling, the fare for travelled portion shall be retained and the balance amount of ticket shall be refunded as the fare for untraveled portion, without levying any cancellation/ clerkage charges, if he surrendered the ticket for such refund within 03 hours of the actual arrival of the train by which he had travelled and the refund shall be granted at the junction station. 14. Cancellation of tickets where railway administration is unable to provide accommodation- Where a Rly. Administration is unable to provide accommodation for any reason whatsoever to passengers holding reserved tickets, no cancellation charges shall be levied and full refund shall be granted if such tickets are surrendered for refund within 03 hours from the actual departure of the train, provided that when the train is cancelled due to unforeseen circumstances such as accident breach of flood, the ticket is surrendered within 03 days excluding the schedule day of departure of the train. 15. Refund on partially used tickets- 1. Except as otherwise provided in these rules, no refund shall be granted at a station on a ticket on which part of journey has been undertaken. 121  2. Where a passenger terminates the journey en-route, a TDR shall be issued to the ticket holder by the station master in lieu of surrender of the ticket and refund shall be admissible in terms of rule- 23, and in such cases fare for the travelled portion shall be retained and the balance amount of the ticket shall be refundable. 16. Discontinuation of journey due to dislocation of train services- 1. When a train journey is dislocated en-route due to unforeseen circumstances, such as accident, breach of flood, full fare for the entire ticket without any deduction for the travelled portion and without levy of cancellation charge shall be refunded at the station at which the journey is terminated under the following circumstances- i. When the Rly. administration is unable to carry the passenger to his destination by alternate means, ii. When the passenger is injured in a railway accident and is unable to continue journey. iii. In case of death or injury to a passenger in a railway accident, the kith and kin of the passenger have to terminate the journey. 2. When railway administration offers to carry the passenger to his destination station by any diverted route or by arranging transhipment, but the passenger is not willing to continue his journey - fare for travelled portion shall be retained and the balance amount of ticket shall be refunded without levying any cancellation charges, at the station at which the journey has been terminated. 3. Where the train journey is dislocated en-route due to bandhs, agitations or rail roko - fare for travelled portion shall be retained and the balance amount of ticket shall be refunded without levying any cancellation / clerkage charges. 4. The trains, which have separate all inclusive fare structure on point to point basis, are terminated at a non-scheduled stoppage and the passenger is not willing to continue further journey - fare for the distance travelled shall be retained based on the per kilometre fare of ticket and balance amount shall be refunded. 17. Refund of fare due to failure of Air-conditioning facility- 1. Where the air conditioning facility could not be provided for a portion of journey, refund for such portion shall be granted as per following rules - Class Difference of Fare AC First class / AC Executive AC First / AC executive class & first 122  class class M/Exp. AC - 2 tier AC-2Tier and sleeper class M/Exp. AC-3tier AC-3tier and sleeper class M/Exp. AC chair car AC chair car and IInd class M/Exp. 2. Refund shall be granted when such type of ticket is produced at destination station along with a certificate issued by TTE / Conductor, mentioning the stations between which the air-conditioning facility was not provided. The ticket shall be produced for refund within 20 hrs from the arrival of the train at destination. 18. When passengers holding upper class ticket are made to travel in lower class for want of accommodation – If the ticket holder of a higher class is made to travel in lower class for want of accommodation, refund of the difference between the fare paid and the fare payable shall be granted at the destination station or at the originating station, as the case may be. Refund shall be granted at the destination station only on production of Guard Certificate, certifying that the holder of the ticket had to travel in a lower class for want of accommodation. This certificate should be presented along with ticket within two days of the date of issue (excluding the date of issue). 19. Refund on lost, misplaced, torn or mutilated tickets. Refund on Lost tickets:- 1. No refund shall be granted in any circumstance on lost tickets - unreserved and reserved ticket. 2. Refund of fare shall be granted in respect of a torn or mutilated ticket if genuineness and authenticity are verifiable on the basic of the particulars visible on the face of the ticket. 3. If a reservation status of a lost, misplaced, torn, or mutilated ticket ,at the time receipt of the application of issuance a duplicate ticket for the purpose of undertaking journey, is confirmed or RAC and that the duplicate is sought before preparation chart of the concerned train, the station master shall issue a duplicate ticket in lieu of the original ticket on payment of rupees Fifty per passenger in case of second class and sleeper class and rupees one hundred per passenger for other classes. 123  4. If a duplicate ticket in lieu of a lost or misplaced reserved ticket is sought after preparation chart of the concerned train, it shall be issued on payment of charge equivalent to fifty percent of the total fare but not less than minimum fare. 5. No duplicate ticket shall be issued in respect of RAC tickets after preparation chart of the concerned train. 6. In case of mutilated tickets and torn ticket, duplicate ticket shall be issued in respect of the RAC ticket after chart preparation on payment of 25% of fare but not less than minimum fare 7. A duplicate ticket in respect of party coach ticket or a special train ticket shall be issued up to the time of departure of the train, on payment charge equivalent to ten per cent of the total fare. 8. If original ticket is traced after issuance of duplicate ticket and duplicate ticket is presented for cancellation before departure of the train, refund is granted after deducting 5% of total charges collected for issuing duplicate ticket, subject to minimum Rs.20/- per ticket. 9. If passenger wants to cancel his original ticket as well, cancellation charges will be deducted as per rule and remaining amount will be refunded. If a passenger paid excess fare on train on account of loss of ticket Reserved/RAC), 50% of fare will be refunded on application to CCM. 20. Wait listed passenger on Concession and Privilege ticket order tickets-When any person has purchased a ticket on any concessional order or privilege ticket order, and is wait-listed for reservation in any train, he shall be entitled to avail of the same ticket for reservation in any other train on the same date or any other date without losing the benefit of concessional fare. 21. Unused portion of return tickets:- 1. No refund shall be granted on the unused portion of concessional return tickets. 2. When a return ticket is issued without any concession, it shall be like two single journey tickets and the refund shall be granted accordingly. 22. Refund of fare on unused tickets and freight realised on luggage tickets in respect of luggage booked on the same ticket in case the journey is not undertaken- (1)Refund of freight on luggage shall be granted by the station master in accordance with the following table- 124  i. If luggage is withdrawn at starting station- Luggage ticket shall be cancelled and freight shall be refunded after recovery of Wharfage charges if any, and deduction of cancellation charge of Rs. 05/- per luggage ticket. Journey ticket shall be endorsed to that effect. ii. If luggage is already dispatched from the starting station - Freight charge on weight admissible as free allowance shall be collected and remarks to this effect endorsed on journey ticket. (2) On production of journey ticket on which luggage has been booked, the fare shall be refunded only if bearing the endorsement as mentioned above on unused ticket after deducting the cancellation charges. 23. Refund in other circumstances - (1) For refund of fare under circumstances other than those specified in these rules or under circumstances like “Bandh” or agitations or floods etc. the passenger could not reach the reservation counter or station or currant counter for cancellation of tickets, in those cases, a TDR shall be issued to the passenger up to three days after actual departure of the train and the passenger may apply for the refund of fare within ten days from the day of commencement of journey to the Chief Commercial Manager (Refund) of the railway administration under whose jurisdiction the TDR issuing station comes, enclosing the original TDR. (2) Ticket Deposit Receipt will be issued up to 3 days from schedule departure time the train. Refund on Warrants - 1. IAFT 1752 and IAFT 1707 warrants are 100 % debited to the Defence Ministry. No cash refund will be granted on cancellation of these. 2. While granting refund on Military concession orders, IAFT 1720 and IAFT 1709, cancellation charges will be calculated on the sum of fare and charges collected in cash and the amount debited to the Defence Ministry. After deducting cancellation charges from the amount collected in cash, remaining amount will be refunded. 3. Cancellation charges shall be calculated per passenger (keeping in view minimum cancellation charges as per class). Monetary powers of Commercial Officers for grant of refund within Tariff Rules: 125  ACM Rs 3,000/- SCM Rs 5,000/- Dy CCM Rs 10,000/- CCM / AGM /GM Full Powers Not covered by Tariff Rules: ACM Rs 750/- SCM Rs 2,000/- Dy CCM Rs 10,000/- CCM / AGM /GM Full Powers Note:-The above limits are for refundable amount per passenger. Computerized Coaching Refund System (CCRS): Objective – To simplify the procedure of refund of tickets, in other than normal circumstances and beyond expiry of prescribed time limit. E.D.R. (Exceptional Data Report) 1. EDR is prepared by Ticket Checking staff separately for each coach with following particulars- a. Name of T.T.E b. Beat c. Division d. Train No & Date e. Coach No. f. Name of the passenger, Age & Sex g. PNR number h. Particulars of journey, and i. Reason for cancellation. 2. Specific stations are nominated as Data Entry Points (DEP), preferably the changeover stations of TTE. TTE after filling the EDR in prescribed form submits the same in reservation office and obtains acknowledgement from data entry operator. 3. The details of EDR are fed into the PRS by data entry operator. 126 4. At the time of feeding the data, if it comes to notice that the ticket has already been cancelled, the words “already cancelled” should be written on EDR against the PNR number. 5. The data so fed will be kept online in PRS for 10 days after the scheduled departure of the train from its originating station 6. This data will be stored for 3 years in computer memory, with the name of TTE / Conductor who signed the EDR. Cases of refund to be covered under this system: 1. Refund under this system shall be granted for confirmed and RAC tickets in following cases :- a. Passengers not turned up; b. Less number of passenger travelling on group ticket; c. Travel in lower class; d. Failure of AC equipment enroute; e. Discontinuation of journey due to dislocation of train service; f. Railway Administration is unable to provide reserved accommodation; and g. Due to cancellation of trains. 2. Under this system refund will not be granted on waitlisted tickets. 3. In cases where cash refund is not admissible at the stations (including partially used tickets), refund shall not be granted at the station under this system. Ticket Deposit Receipt (TDR):- 1. When refund is not admissible in cash at the station, then Ticket Deposit Receipts issued. 2. TDR has 3 foils – a. Passenger b. CCM (Refund) c. Record 3. Name of the passenger, address, particulars of ticket, reason for cancellation, date and time of cancellation, Signature of the passenger and Signature of Station Master / Head TC etc. particulars are mentioned on it. 4. The TDR will be prepared through carbon process. Staff issuing the TDR will cancel the ticket and write TDR number on the ticket, hand over passenger foil to the depositor and send CCM foil along with the cancelled ticket to CCM (refund). 5. TDR is issued in following conditions. – 127  a. On cancellation of partially used tickets. b. On presenting the ticket for cancellation after expiry of prescribed time limit. c. When tickets issued in exchange of coupons are presented for cancellation by MLA/MLC. d. When reserved tickets issued by other stations are presented for cancellation and it is not possible to verify genuineness of those tickets. 6. TDR can be issued within 3 days from the date of journey and passenger should send application for refund to CCM (Refund) within 10 days from the date of issue of TDR. 128