Unified Coaching Theory PDF

Chapter 3: TICKETS Definition: - Ticket is an authority to enter in to railway premises or to travel by railways. Section 50/1 Indian Railway Act - Ticket will be issued as per this section on which journey details are printed i.e. journey starting station, destination station, distance, class, far...

Chapter 3: TICKETS Definition: - Ticket is an authority to enter in to railway premises or to travel by railways. Section 50/1 Indian Railway Act - Ticket will be issued as per this section on which journey details are printed i.e. journey starting station, destination station, distance, class, fare etc. All these details are printed in Hindi and English. Section 50/3 of Indian Railway Act - As per this section, information printed on the ticket for lower class will be in Hindi, English and Regional language. Information on ticket of upper class will be printed in Hindi and English. Types of Tickets: - There are two types of tickets A) Journey Tickets B) Non Journey Tickets A) Journey Tickets-There are three types of Journey Tickets: 1) Printed Card Tickets 2) Paper Tickets 3) Special types of tickets 1) Printed Card Ticket a) Local Traffic Adult Single Journey Ticket b) Local Traffic Child Single Journey Ticket c) Foreign Traffic Adult Single Journey Ticket d) Foreign Traffic Child Single Journey Ticket e) Local Traffic Adult Return Journey Ticket f) Local Traffic Child Return Journey Ticket g) Foreign Traffic Adult Return Journey Ticket h) Foreign Traffic Child Return Journey Ticket 2) Paper Tickets- a. Blank Paper Ticket b. Excess Paper Ticket c. Excess Paper Receipt d. Ticket for Reserved Coach / Reserved Train e. Soldier Ticket f. Higher Official Requisition (HOR) g. MP Identity Card - ICCRP- Identity Card cum Railway Pass 40 3) Special types of tickets – a. Season tickets b. Circular Journey Tickets c. Check Soldier Ticket d. Self printed ticket season ticket e. Journey cum Reservation Ticket f. Produce vendor ticket g. Return journey ticket h. Tourist Coupon ticket i. Market vendor tickets j. Journey extension ticket k. Turist ticket on Mumbai suburban section B. Non Journey Tickets- a. Platform ticket b. Platform permit c. Retiring Room ticket d. Cloak room Ticket e. Lockers ticket f. Supplementary charge ticket g. Luggage ticket h. Bedroll ticket 1) Printed Card Ticket- Details as Name of Zonal Railway, Source station, Destination station, via, distance in kilometers, Class, fare, ticket number etc. are printed on this ticket. The date of issue is either punched by the date punching machine or is written manually. Above information is printed in Hindi and English. The series of Printed Card Tickets begins from 00000 and ends on 99999. After 1,00,000 tickets are issued the series begins with alphabet ‘A’00000 to ‘A’ 99999 and so on. The ticket numbers are always in 5 digits. There are 8 types of Printed Card Ticket. a) Local Traffic Adult Single Journey Ticket b) Local Traffic Child Single Journey Ticket c) Foreign Traffic Adult Single Journey Ticket d) Foreign Traffic Child Single Journey Ticket 41  e) Local Traffic Adult Return Journey Ticket f) Local Traffic Child Return Journey Ticket g) Foreign Traffic Adult Return Journey Ticket h) Foreign Traffic Child Return Journey Ticket 2) Paper Ticket: - a. Blank Paper Ticket: - (IRCM Vol - I Para No. 210) It is in the form of book. Each page is numbered by machine and there are 3 foils for each number namely 1. Account, 2. Passenger 3. Record. All the details will be filled in manually as Journey starting station, Destination, Class, Distance, Fare etc. It is prepared with the help of double-sided carbon. This is issued in exchange of Police Warrant or Concessions. b. Excess Fare Ticket (EFT) : IRCM V - I Para No. 212 When printed card tickets are not available or they are exhausted, then Excess fare Ticket is issued. It is in book pattern. Each page has a printed number and each number has 3 foils. 1. Accounts 2. Passenger 3. Record. All journey details are written manually by booking clerk such as Journey starting station, Destination station, Class, Distance in Kms, Fare, Via etc,. This ticket is issued as per following method. Printed card ticket of the farthest destination available on that route will be issued & for the remaining journey EFT will be issued as extension. All the details of PCT will be written on EFT. It is prepared with the help of double side carbon. At the end of the month, all the accounts foils will be sent to Traffic Accounts Office with a statement along with the Balance Sheet. c. Excess Fare Receipt (EFR):- When the Excess Fare Ticket book is used by ticket checking staff it is called EFR. It is used for the following purpose by ticket checking staff: 1. Passenger detected without ticket. 2. To charge un-booked luggage along with the passenger. 3. For journey extension purpose. 4. To collect difference of fare between lower class & upper class. 42  d. Ticket for Reserved Coach / Reserved Train: 1. When a coach or train is booked by the party, then this ticket will be issued. 2. This is in book pattern. 3. Number is printed on each page of the book and each number has 3 foils. a. Account. b. Passenger. c. Record. 3. It will be prepared manually and all journey particulars such as Journey Starting station, Destination station, Distance, Class, Fare, Via etc. are written on it. 4. It can be issued after obtaining permission from CPTM about Coach / Train booking. 5. After issuing ticket, acknowledgement of Group leader will be taken on the record foil. 6. It is prepared with the help of double sided carbon. e. Soldier Ticket:- 1. When soldiers travel in group or with family then, IAFT 1707 warrant is issued by Defence Ministry for travelling purpose. 2. Ticket issued against this warrant is called as Soldier Ticket. It is in book pattern. 3. Number is printed on each page of the book and each number has 3 foils. a. Record b. Guard c. Passenger 4. All details of journey such as Journey Starting station, Destination station, Distance, Class, Fare, Warrant no. etc. are filled as per column. Similarly ticket no., issuing date, fare, class etc. are written on the ticket duly stamped and signed by the Booking Clerk. 5. Fare will not be collected is cash from passenger. 6. Warrant will be collected and sent to Cash office as Cash Voucher. 7. Total fare is to be debited to defence ministry. 8. If detected traveling with un-exchanged warrant, then he will be charged as under. a. If travelling with Guard certificate, then free EFR will be issued. b. If found without GC then he will be treated as without ticket passenger and charged up to the point of detection and for onward journey free EFR will be issued. 43  f. Higher Official Requisition (HOR) : - IRCA Coaching Tariff No. 26 Part - I Vol - I Rule No. 404 Annex - F President, Vice-President, Prime Minister, Deputy Prime Minister, Union Ministers(Cabinet/State),Chief of Army/Navy / Air-Force, Speaker of Lok Sabha, Speaker of Rajya Sabha, Chief Justice etc.are enlisted as High Officials. The List and accommodation entitled is mentioned in Coaching Tariff No.26. President, Vice-President and Prime Minister can book full Train and others HORs can book seats, berths, or coupe as per their entitlement. The HOR is to be presented in the Booking Office to purchase ticket in lieu of HOR. It has two parts. The Booking Clerk will write the details on both the parts and sign it. Fare will not be collected in cash, full amount will be debited to the concerned department and the Railway part is submitted to the Cash Office as Cash Voucher and another part is to be handed over to the passengers along with the ticket. If found travelling with un-exchanged HOR free EFR will be issued. Both the parts of HOR should be collected and submitted to Traffic Accounts Office. g. MP Identity Card - ICCRP- Identity Card cum Railway Pass I/card are issued by the secretary of Parliament to the MP. This I/Card are green for LokSabha Member and red coloured for RajyaSabha Member. One book of 25 slips is issued which has printed numbers. There are two parts of each number: 1. Record 2. Railway The member has to fill the particulars of the journey in his slip. The railway portion has to be handed over to TC at the destination station. This will be entered in a special register and will be sent to Account Office with all other collected tickets. Chief Reservation Supervisor should send particulars of HOR to CTI. CTI will confirmed whether journey is done or not on HOR and will send periodical report to account office. Facilities Provided to MP; 1. On the basis of Identity card, MP can travel with spouse over IR in AC Ist class from any station to any station. 2. One attendant can travel free in AC II. 3. If the MP is not travelling with spouse, then he is allowed to take one companion in AC I class. Attendant will travel in AC II class. 44 4. If the MP is blind or handicapped, he is permitted to take one companion with him in AC I class. 5. During Parliament session, for the spouse of MP, from his native place to NDLS and back or from his native place to nearest airport and back complimentary pass is issued. 6. MP can get reservation on phone but he should submit his reservation form within 24 hours. 7. Seats / Berths for MP can be arranged from VIP quota. 8. If the MP is halting at station in connection with Consultative Committee meeting then he can avail retiring room facility free of cost. If he is halting at station due to some other reason 50% charges are collected. 3. Special Types of Tickets. a) Season Ticket : IRCA Coaching Tariff No 26 Part-I Vol-I Rule No 242.1 1. I class and II class, Monthly, Quarterly, Half yearly and Yearly Season Tickets are issued on Suburban and Non-suburban section. 2. On suburban section, the season tickets are issued up to the limit of suburban section. 3. On Non-suburban section the season tickets are issued upto 150 Kms. Exception CSTM - Pune, CSTM - Manmad, Mumbai - Nasik Road etc.The General Manager has the powop to oieonetxe more than 150 but topteo160 kms. ( CC 70-2018) 4. For Monthly Season Ticket, Base fare is given in fare table. For Quarterly Season Ticket, 2.7 times of Monthly Season Ticket base fare will be charged. For HST- Half yearly Season Ticket, 5.4 times of Monthly Season Ticket base fare will be charged. For YST-Yearly Season Ticket, 10.8 times of Monthly Season Ticket base fare will be charged. 5. The columns given in season tickets will be filled by booking clerk duly signed and stamped. Information on season ticket is as follows - Passenger Name, Age, Sex, Identity card number, Date of issue, Valid up to, Between Stations, Class etc. 6. The cost of Identity card is one rupee. It is issued by booking office. It is valid for 7 years. 45 7. Information on Identity card is as follows - Passenger Name, Age, Sex and Date of issue etc. 8. Identity card is mandatory with season ticket during journey; otherwise he will be treated as without ticket. 9. In absence of Identity card, Pan Card / Voting Card / Driving license or any other numbered Identity card issued by Govt. office will be accepted. 10. 50% concession on season ticket fare is given to students only in MST and QST The age limit is as under:- a. General categories students - Up to 25 years age. b. SC/ST categories students - Up to 27 years age. c. Research categories students - Up to 35 year age. 11. Free Allowance and Marginal Allowance for luggage Class Free Allowance Marginal Allowance a. First 15 Kg 5 Kg b. Second 10 Kg 5 Kg 12. Reservation for berths will not be given to the season ticket holders. Journey by restricted trains is not permitted. 13. They are not to be permitted to travel by such trains which are not halting at their Starting and Destination station. 14. If season ticket holder wants to travel by super-fast train he can do the same after paying supplementary charges as per class. 15. If he wants to travel frequently by super-fast train then he will be issued Monthly / Quarterly supplementary ticket. 16. supplementary charges for Season tickets are as follows: Class MST QST HST YST Second 225 675 1350 2700 First 675 2025 4050 8100 Season ticket holders are allowed to travel without paying supplementary charges in Superfast trains which run up to 325 Kms or less. 17. Renewal of Season ticket can be done 10 days before the expiry date. 18. Rounding off of fare for season ticket will be in next 5 rupees. 19. After issue, season ticket cannot be cancelled. 46  20. 2nd class season ticket holders are not permitted to travel in sleeper class. 21. Ist class MST/ QST holders are not entitled to travel in AC Chair/AC three tier. 22. Concession will not be given in HST & YST to students and Concession will not be given in MST & QST to Sr.citizen. 23. 5% GST will be collected for 1st class season ticket. Millennium Gift: IRCA Coaching Tariff No. 26, P – I, V – I, Rule No. 242.2 Free IInd class Season ticket will be issued to male students up to 12 th standard and female students up to graduation, on production of bonafide certificate issued from School / College. Graduation includes B.A., B.Com. B.Sc.(Excluding Technical and Professional Education such as B.E., LLB), (Graduation period should not be more than four years.) Izzat Pass: 1. Under this scheme passes will be issued at a uniform price of Rs 25/- per month, inclusive of all surcharges. 2. This pass will be issued to persons working in unorganised sector with monthly income not exceeding Rs 1500/-. 3. This pass will be issued upto a maximum distance of 150 kms. 4. Income certificate can be issued by following – a. District Magistrate. b. Sitting MP’s of Lok Sabha for persons of their Constituency. c. DRM on recommendation of Union Ministers / Sitting MP’s of Rajya Sabha for persons of their Constituency. d. DRM under exceptional circumstances. e. BPL Card or any other certificate issued by Govt. f. Validity of the income certificate issued by MLA/MLC will be one month. 5. SM will issue the pass on collection of photocopy of the income certificate. Original certificate should be checked at the time of issue. 6. Validity of income certificate will be 2 years. 7. Izzat pass is issued for IInd ordinary class only. b) Circular Journey Ticket: Generally, tickets are issued by normal route. Normal routes are as under: 47  1. Shortest route. 2. Distance of longer route does not exceed shortest route by more than 15%. 3. Direct train is available by longer route. When passenger demands for ticket by a route other than the above routes, they are called circular journey tickets. Circular journey tickets are of two types: Standard Circular Journey Ticket - 1. Various tour programmes are prepared by Railway Administration, detailed information of which is published in Time tables. 2. Each tour programme is given a number. 3. Ticket can be obtained from Booking office by mentioning the number of tour programme in the application. 4. Circular Journey Tickets are issued in all classes. (CC 2018) Non-standard circular journey ticket – When circular ticket is issued as per proposed programme of passenger subject to fulfilment of all rules, it is known as Non- Standard Circular journey ticket. Procedure of fare calculation: - 1. First distance of entire Journey will be calculated on point-to-point basis. Then fare for half of above distance will be calculated and two times of that fare will be collected from passenger. 2. Reservation charges will be collected separately for each leg of journey. 3. Supplementary charges will be collected once for entire journey. Calculation of Validity of ticket- 1. For every 400 Kms or part thereof, treating one day as journey period total days of journey will be calculated. 2. For every 200 Kms or part thereof, treating one day as break journey period, days of break journey will be calculated. 3. Both will be added to arrive at validity period. 4. Break Journey rules are not applicable on this ticket, but maximum 8 break journeys are permitted for entire journey. 5. These tickets are issued only from nominated stations. The list of such stations is published in the Time table. 48 6. For issue of this ticket from other stations, permission should be obtained from Divisional headquarter. 7. Passenger should mention the names of break journey stations in the application. Note- a. Concession is granted to Senior citizens only, but minimum distance should be 1000kms. b. Repetition of stations is permitted. c) Check Soldier Ticket: 1. When soldiers are travelling alone, military warrant IAFT 1752 is issued to them by Defence Department. 2. This warrant is issued for first and second class, for single and return journey. 3. This warrant has two portions, the upper portion is for Railways and the lower portion is for passenger. When submitted in booking office, the ticket which is issued in lieu of this warrant is known as Check Soldier Ticket. 4. It is a printed card ticket with only the name of starting station printed on it. 5. Particulars of the journey are written on the ticket – destination station, distance, class, fare, warrant number etc. 6. Similarly on the warrant, ticket number, date of issue, fare, class, etc. particulars are written and signed by the booking clerk. 7. Fare is not collected in cash from the passenger. 8. Warrant will be collected and sent to cash office as cash voucher. 9. Amount will be debited on the name of Defence Ministry. 10. If found travelling without exchanging this warrant, soldier will be charged as under- a. If detected with Guard Certificate, free EFR will be issued. b. If detected without Guard Certificate, he will be charged as without ticket till point of detection. Free EFR will be issued for onward journey. d) Journey-cum-Reservation ticket: Instead of issuing separate tickets for journey and reservation, a single ticket is issued for both, which is known as Journey- cum-Reservation ticket. All details regarding journey and reservation are printed on this ticket. Fare printed on this ticket is inclusive of reservation fee. Reservation fee as per class is as under- Class Reservation Fee (₹.) AC- I Class 60 49  AC- II Tier 50 First Class 50 AC-III Tier 40 AC Chair Car 40 Sleeper Class 20 IInd Class 15 Reservation fee will not be collected from following passengers- Rly free Pass holders, PTO Holders, Members of Parliament. e) Produce Vendor ticket (PVT) – 1. This second-class monthly ticket is issued to adult passengers on Mumbai suburban section. 2. On this ticket name of passenger, age, sex, date of issue, expiry date etc. particulars are written and signed by booking clerk. 3. In outward journey passenger can carry perishable commodities like milk, curd, eggs, bread, fish, fresh fruits etc or tiffin’s containing food up to 60 kgs. with him on this ticket. 4. Empty baskets, unsold goods up to 15 kgs. or empty tiffin’s are permitted in return journey. 5. Apart from the fare of II nd class MST, following amount is collected as per distance while issuing this ticket. Distance Charges Upto 40Km Rs. 70/- 41 – 80 Km Rs. 120/- 81 – 120 Km Rs. 165/- 6. 5 kgs marginal allowance is given on this ticket. 7. These ticket holders cannot travel in the following time :- a. 8.30 to 11.30 hrs. in trains going towards Mumbai CST. b. 16.30 to 19.30 hrs. in trains coming from Mumbai CST. c. If found travelling during these timings, he will be charged as without ticket along with un-booked luggage. 50 f) Return Journey Ticket : Return journey tickets are issued on Mumbai suburban section. For return journey validity of the ticket will be upto midnight of the second day, but if next day is Sunday or a Public Holiday, then validity will be upto midnight of the next day. g) Market Vendor Ticket (MVT) : IRCA Coaching Tariff No.26, Part I Nol. I Rule No 243.3 1. This second class monthly ticket is issued on non-suburban section for adult passengers only. 2. This ticket is issued for a maximum distance of 150 Kms. 3. This ticket is issued by collecting fare equivalent to 1.5 times of normal MST. 4. In outward journey passenger can carry perishable commodities like milk, curd, eggs, bread, and fresh fruits etc. up to 60 kgs. with him on this ticket. 5. Empty baskets and unsold goods up to 15 kgs. are permitted in return journey. 6. Name of passenger, age, sex, date of issue, date of expiry ,etc. particulars are written on this ticket and signed by the Booking Clerk. 7. If luggage in excess of 60 Kg. is detected, it will be charged at 6 times of ‘L’ scale. h) Journey Extension Ticket: This ticket is issued on Mumbai suburban section for extension of journey on MST or return journey ticket. This is a paper ticket with names of stations of suburban section in codes printed on it. Number of season ticket or return journey ticket, date and time are written on this ticket and the stations between which the journey is extended are marked. i) Tourist Ticket on Mumbai Suburban section - 1. This service has been started from 01-05-2007. 2. Tickets are issued for periods of 1, 3 and 5 days. 3. These tickets are issued for Ist and IInd class as well as for AC EMU. 4. These tickets can be issued 3 days in advance. 5. On this ticket, tourists can travel from any station to any station on suburban section of CR & WR. 6. During the validity period of ticket, passengers can travel any number of times. 7. No concession is granted. 8. The validity period cannot be extended. 9. Fare is rounded off to next 5 rupees. 51  10. If tickets issued in advance are cancelled up to one day in advance, refund will be granted as per rule No. 213.5. 11. These tickets will be valid up to midnight of the last date of expiry. k) Scheme For Booking of Reserved On-line Ticket for Foreign Tourists – 1. All Tickets are booked on applicable fare and no concession is given 2. Passport no., Nationality and international mobile number are mandatory 3. Payment is made through international debit card/credit cards 4. Confirmation message is sent to registered mobile number through SMS. 5. The fare uniformly charged at 1.5 times of the base fare , Railways. IRCTC collects Service charge Rs.200 per ticket. 6. Passenger has to carry Original passport with valid Visa as identity proof ,during the journey. Otherwise the passenger will be treated as without ticket and the penalty equivalent to three times the fare of the ticket will be imposed. If passenger is unable to pay the penalty, legal action will be taken against the passenger. 7. ARP is 365 days and the limit of registration for foreign tourist ticket is as under- 8 berth per AC-1, 4 berths per HA1, 8 berths per AC-2T and Ten seats per Executive class 8. Demand is registered for all types of trains. 9. Change of name is not permissible. 10. Authorized Ticketing agents are not allowed to book the accommodation under Foreign Tourist Quota. 11. Cancellation- i. If the Confirmed ticket is produced for cancellation before 4 hours of the scheduled departure of the train, then 50% of the fare along with applicable cancellation charges will be deducted. ii. If the Partially Confirmed/ waiting list ticket is produced for cancellation before 30 minutes of the scheduled departure of the train, then the refund will be granted as per cancellation rules. iii. These rules are applicable for E-Tickets as well as Counter tickets. B) Non Journey Tickets a. Platform Ticket : IRCA Coaching Tariff No. 26 P-I V-I Rule No. 120.1 52  1. Value of Platform Ticket is Rs. 10/- for adults as well as children. 2. It is valid up to 2 hours. 3. Refund will not be granted in any circumstance. 4. Platform ticket holders are not allowed to enter coaches & waiting rooms. 5. Stations where Platform tickets are not sold, people can enter the station with the permission of Station Master. 6. Officers or MCO provided with instructions for the reception or despatch of a party of military personnel by rail may be allowed without Platform ticket. 7. DRM can increase rate of Platform tickets on special occasions. b. Platform Permit / Pass: 1. This permit is issued to facilitate persons, who regularly visit the station. Rates are as under – Period Large Stations Other Stations Monthly Rs. 15 Rs.12 Quarterly Rs. 45 Rs.36 Half Yearly Rs. 90 Rs.72 Yearly Rs. 180 Rs.144 2. Name of passenger, age, sex, date of issue, expiry date etc. Particulars are written on it. 3. No refund is granted. 4. Press Representatives and News Paper agents shall be charged 1/4 th of the above rates. Monthly Permits are not issued to them. 5. Permits will be issued for the calendar month. c. Retiring Room ticket: AC and non-AC retiring room facilities is provided on the railways. Rates of Retiring rooms have been fixed separately at all stations. Availability and rates are shown in the timetable and on web sites. This rate is for a period of 24 hours. This period can be extended for next 24 hours only once by charging 1.25 times the normal rate. The facility of tea (morning and evening) and newspapers will be provided free of cost in the retiring room. The allotment can also be done by the Station Master if accommodation is available. 53 Advance booking of Retiring Room:- Advance reservation of rest room: (CC-42/2013) 1. Advance reservation of retiring room on PRS ticket can be done online on IRCTC website. 2. Booking will be only on confirmed/RAC tickets. 3. This service is not available on card tickets, waiting tickets, platform tickets. 4. 3 retiring rooms can be booked on one PRS ticket. 5. Retiring room can be booked at the station on UTS/PRS/Card Tkt. 6. On cancellation of PRS ticket, the retiring room booking will be automatically cancelled. 7. No refund will be given for cancellation on the booked date. 8. If the administration is not able to provide retiring room to the passenger after booking, then full refund will be given. 9. If the passenger does not wish to avail the retiring room facility after reaching the station due to delay in running of the train, full refund will be given. 10. If the retiring room facility is not availed within 1 hour of the arrival of the train, the retiring room may be given to another passenger. 11. Booking of retiring room will be for 12 or 24 hours, under no circumstances it will be booked for more than 48 hours. 12. Check in time of retiring room will be 08.00 hrs and check out time will be at 20.00 hrs. 13. It is necessary to have an identity card for the booking of retiring room. 14. GST will be charged. 15. Foreign citizens can stay in the retiring room for a maximum of 72 hours. d. Cloak Room Ticket :- IRCA CT No. 26 P-I V-I Rule No. 519 & IRCM Vol II 832 Cloak rooms are provided at some important stations for safe custody of passenger’s luggage. When luggage is deposited in cloak rooms, this ticket is issued. This is in the form of numbered book. Each page is divided into three parts: 1.Record, 2. Passenger, 3. Label Passenger’s name, address, ticket no., number of items, date and time of depositing, etc. particulars are written on the ticket. Label foil is pasted on the luggage. Passenger foil is handed over to the passenger. At time of delivery passenger foil will be collected and signature of passenger will be taken on it. Rates are as under – 54  Duration Rate First 24 hrs. or part there of Rs.15 per package For each subsequent 24 hrs. or part thereof Rs.20 per package Formula - Rate x No. of packages x Parts of 24 hrs. 5% GST is not levied. Only locked luggage will be accepted in cloak room. Luggage can be kept for a maximum period of 7 days at all stations. If delivery is not taken within the above mentioned period, luggage will be sent to Lost Property Office. Note: To avail this facility passenger should mandatorily possess a journey ticket and Identity card (Such as passport, driving licence, PAN card etc.) d. Lockers Ticket: IRCA coaching Tariff No. 26 P-I Vol-I, Rule 522 Lockers are provided at certain important stations on C. Rly. for the storage of valuable articles of passengers. Charges for lockers are as under - Duration Rate First 24 hrs. or part thereof Rs. 20 per Locker For each subsequent 24 hrs. or part thereof Rs. 30 per Locker 5% GST is not levied. Lockers are allotted for a maximum period of 7 days. If passenger does not take delivery within 7 days, articles will be disposed off through auction. At the time of allotment the passenger should sign a deed of license and pay a security deposit of Rs.5 for which a Money Receipt is granted. e. Supplementary charge Ticket:- The trains whose second number starts with digit ‘2’ are known as super-fast trains. In these trains supplementary charges are collected in addition to fare, which are as under Class Supplementary Charges Per Passenger AC-1ST, Executive class Rs.75 /- First Class, AC-2 Tier, AC-3Tier and AC Chair Car Rs.45 /- Sleeper Rs.30 /- Second Rs.15 /- 55  GST will be applicable 5% on above charjes. These charges are collected only once for entire journey. Supplementary charges are not collected from the following passengers:- 1. Railway free pass holders. 2. P.T.O. ticket holders. 3. Members of Parliament. f. Luggage Ticket :- 1. Luggage ticket is issued when passenger books luggage with him or in brake van. 2. This ticket is in the form of a numbered book, with three foils of each page- a. Record b. Passenger c. Guard 3. Name of Passenger, Address, Name of forwarding and destination station, train no., date, ticket no., no. of packages, weight, class, free allowance, chargeable weight, charges etc. particulars are written on this ticket. 4. The passenger foil is handed over to the passenger, which has to be surrendered at destination to effect delivery of the luggage. 5. If luggage is carried in Brake van, the guard foil is handed over to Guard. Rail Travel Coupons for M.L.A / M.L.C. (R.T.C.) IRCA CT No. 26, Part - I, Vol - I. Rule No. 246 to 260 1. On demand from Secretary of State Legislative Assembly / Council, coupon books are supplied by Railway Administration. 2. These coupon books are issued to members of State Legislative Assembly / Council by secretary. 3. While issuing the book name of member, age, sex, constituency, etc. particulars are written on the front page and the member has to sign there. 4. Coupons of different denominations are available in this book, in exchange of which tickets are issued on demand. 5. Member is permitted to take wife / husband, minor children and one companion with him. 6. Members can travel in all trains including Rajdhani and Shatabdi. 7. Two books are issued for each member :- 56  a. To travel within the state, b. To travel outside the state or for family members. Procedure for purchasing ticket: Coupon book is presented to the booking clerk. In case of any doubt, member’s signature should be obtained on a blank paper, and should be tallied with signature on the book. Booking clerk will remove the required number of coupons and will issue ticket. RTC will be written on the ticket, and the coupons will be collected and sent to Account’s office at the end of the month. These coupons are accepted in lieu of fare, supplementary charges, reservation fees, journey extension and difference of fare in case of upgrading tickets to higher class. Loose coupons will not be accepted, however by mistake if extra coupons are detached by booking clerk, he should pass suitable remark and sign. Such coupons can be accepted. No cash refund is granted on tickets issued in exchange of RTC. Ticket Deposit Receipt (TDR) will be issued. While purchasing ticket and during travel, member should be in possession of identity card. If the member is found travelling with un-exchanged coupons, he will be treated as without ticket and charged accordingly. Validity of the coupon book will be 3 years. If unused coupons are returned within one month of expiry of validity period, refund will be granted by CCM (Refund) after deducting 10% cancellation charges. Police Warrant (DPW): This warrant is issued to police personnel other than Railway Police when they have to travel on duty by train. It is in the form of a book. There are three parts of a each page. 1) Record 2) Railway 3) Passenger Jail Requisition (JRW) :- This is issued by Jail superintendent to prisoners and police personnel, when prisoners are shifted from one jail to another or from jail to court. Procedure for purchasing ticket on DPW/JRW: This warrant / Requisition are in two portions. On presenting both the portions in Booking office, ticket will be issued. Ticket no., class, number of passengers, fare, date, etc. particulars are written on both portions of the warrant / Requisition. Booking Clerk will sign and affix Station stamp on it. Fare will not be collected in cash. One portion of warrant / Requisition & ticket will be given to Passenger. Second portion will be sent to Accounts office as cash voucher. If detected travelling with un-exchanged warrant / Requisition, he will be treated as without ticket and charged accordingly. 57 Detention of passengers’ en-route by police: During journey, if any passenger is detained by Railway police at any station en-route to attend an enquiry or to give evidence in any case connected with Railways, then on the basis of certificate issued by police, Station Master will endorse the same ticket for onward journey. Original certificate will be sent to Traffic Accounts office. Detention of passenger’s en-route by Doctor: - If any passenger gets sick during journey and he informs the TTE / Conductor / Guard, the concerned employee will issue a message for doctor to forthcoming station. After examination if it is suspected that the passenger is suffering from contagious disease, or treatment is essential, he will be de- trained at that station. After completion of treatment a certificate will be issued by the doctor, on the basis of which Station Master will endorse the same ticket for onward journey. Original certificate will be sent to Traffic Accounts office. Tickets left behind - IRCM V- I. Rule 320. 1. When reserved ticket of any passenger is left behind, and passenger commences his journey without ticket, a message is issued by Station Master to prevent the passenger from being penalised. 2. This message is issued free of charge by SM of starting Station. 3. This message will be addressed to the SM of destination station and copies will be sent to en-route stations as-well. 4. On receiving this message, a free EFR will be issued to the passenger upto his destination station. 5. SM / Booking Clerk of the station, where the ticket is left behind will cancel the original ticket and submit the same along with his report to Traffic Accounts Office. Unreserved Ticketing System (UTS): Under this system unreserved tickets are issued to passengers through computer. Features - 1. This is an online system based on networking. 2. Clusters have been defined by clubbing some stations. 3. Tickets can be issued for journey starting from any station, other than ticket issuing station as well within cluster. 4. In this system tickets can be issued 3 days in advance for distances of 200km and more than 200 kms, and for distances less than 200 kms tickets can be issued on the day of journey itself. 5. Money receipts can be issued for TC / TTE cash and other miscellaneous cash received at booking office. 58  6. Due to presence of thin client, tickets can be issued un-interrupted even in case of link failure. 7. Hotkeys are defined for stations with large ticket sale, due to which tickets to these stations can be issued quickly. 8. A special UTS number of 10 digit is printed on the ticket. 9. Maximum 4 passengers can be booked on one ticket. 10. Random number of UTS ticket contains ‘R+5 digits’. 11. Ticket Stock number is 11 digit (3+8 Alpha, numeric) 12. At stations where less than 50 Reservation forms are dealt with daily, UTS-cum- PRS is being installed. Advantages to Railway - 1. Required information is readily available to officers and management. 2. Resources involved in indenting tickets and their accountal can be saved. 3. Expenses incurred on printing card tickets can be saved. 4. Chances of frauds are less. 5. Tickets can be issued from any window / counter. 6. Equal distribution of work amongst all employees. 7. Tickets can be issued faster. 8. Chances of mistakes are less. 9. Easy accountal. Advantages to the passengers: 1. Reduction in queues at ticket booking counters. 2. More transparency in work. 3. Advance issue of tickets is a big benefit. 4. Tickets can be purchased from any window / counter. 5. Reduction in corruption. UTS TICKET: 1. Ticket issued by Unreserved Ticketing system is called as UTS Ticket. 2. UTS ticket roll consist of 500 tickets. 3. UTS ticket is issued for maximum four passengers. 59  4. UTS ticket has following details. i. Pre-printed 8 digits stationary number- Last four digits of this number are reprinted below this number. This number should be checked every time while tearing off the ticket from printer. ii. Name of forwarding and destination station. iii. Class iv. Distance v. Date vi. Number of passengers :- adults, Children vii. Fare viii. Route ix. 10 digit Alpha numerical UTS number:- This number is used for cancelation /special cancelation /Non-issue of tickets. x. Random number:- This is a five digit number printed at the bottom row. This number is same for all the tickets issued to particular destination on a particular date. With the help of this number ticket checking staff can check the authenticity of the ticket. xi. Date and time of issue the ticket, counter number, window number. 5. For a journey of 200 km and more UTS tickets can be issued 3 days advanced, excluding the day of journey. 6. Cancellation of UTS Tickets: if unreserved ticked is presented for cancellation only clerkage charges per passenger should be deducted from fare and remaining fare will be refunded. i. Advance issued Tickets should be presented for cancellation one day before the day of journey up to 24:00 Hrs. ii. Other than the advance issued tickets, other tickets should be presented for cancellation within the 3 hours from the time of issuing of tickets. Clerkage charges for second class are Rs.30/- per passenger and for all other classes 60/- per passenger. Conditions for opening additional counters in booking office to reduce overcrowding – 1. The benchmark has been fixed at average sale of tickets 1000 per shift per counter in any booking office of a non-suburban station. 2. If average sale of tickets is more than 1000per shift per counter, then additional counters may be proposed to be opened, provided opening of additional counters is feasible. 3. This yardstick, however shall apply where staff is deployed exclusively for booking of tickets. 60 4. Additional counters can be opened in any booking office during rush hour such as weddings or mela traffic provided it is feasible to open additional counters. 5. Approval of Divisional Office is required while opening additional counters. POS (Point Of Sale) - POS machines are being used on Indian Railways at places like Reservation Offices, Unreserved Ticket Booking Offices, Luggage Offices, Parcel Offices, Goods Shades, with Ticket Checking Staff etc. for collecting fare or charges. POS machine is an electronic device that processes payments through debit/credit cards. Objectives – 1. To promote cashless, digital payment transactions. 2. To prevent overcharging. 3. To reduce Cash Handling. 4. To reduce the cost of handling cash. 5. To reduce paperwork Benefits of this method - 1. Customers will not be required to keep cash. 2. No problem of spare coins. 3. Helpful in controlling corruption. 4. All transactions are done online, so no chance of tax evasion. Debit / Credit Card Payment :- 1. In order to promote cashless transactions, the facility of payment through Debit/Credit Card/POS/UPI has been introduced on Indian Railways. 2. It is a beginning of Indian Railways under "Atmanirbhar Bharat" and "Digital-India". 3. POS (Point of Sale) and QR code/"bar code" are used. 4. At present, it is started at ticket booking office, parcel office, reservation office, catering stalls, etc. 5. The Debit/Credit card is swiped by the customer at the POS (Point of Sale) machine. 6. proper rate is confirmed and the pin is entered by the customer. 7. Two transaction slips are printed after payment. The original (first copy) is collected and the duplicate is given to the customer. After the completion of shift, summary is printed and all transaction slips are checked. 61 8. The summery of total transaction and transaction slips are handed over to the cashier at the end of the day. 9. Bonus is also offered by Railways for promotion of online or cashless payments in certain conditions. Booking on Mobile and Laptop This service is available on railway web portal: www.indianrailways.gov.in.andwww.irctc.co.in. Mobile and laptop holders with internet facility can take advantage of this facility. Service charges will be levied for lower class and upper class as per rules. Payment of fare will be made by credit card debit card. After booking and payment, mobile reservation message and virtual reservation message will be issued. ticket will be booked on personal ID only. The service time of 00:30 to 23:45 hrs.A maximum of 12 tickets can be booked per month on one ID, 24 tickets can be booked per month if one of the passengers (in the ticket) is linked with the Aadhar card.Tickets can be booked for general passengers, Tatkal & senior citizens. Other concessional tickets will not be issued.. Passenger should submit Photo ID during the journey along with Mobile Reservation message or virtual reservation message. Otherwise receipt will be issued for a fine of Rs. 50 per per ticket. The cancellation will be ONLINE BEFORE preparation of CHART, after the charting, online ticket deposit receipt will be issued. Change of boarding point or change of name will be done in the reservation office. Mobile Ticketing / 'UTS on mobile':- 1. The UTS on mobile' app is developed in-house by Centre for Railway Information Systems (CRIS). 2. The UTS on mobile' Application is available for both Android and Windows smartphone. Users can download this app from Google Play Store or Windows store free of cost. 3. First the passenger will get registered by providing his/her mobile number, name, city, default booking train type, class, ticket type, number of passenger and frequently travelling routes. 4. Upon successful registration, Railway Wallet (R-Wallet) will be created automatically with zero balance to the passenger. There will be no extra cost for creating R-Wallet. 62 5. The R-Wallet can be recharged either at any of the UTS counter or through recharge option available in the https://www.utsonmobile.indianrail.gov.in website. 6. The passengers are allowed to book normal (non-concessional) journey/return suburban tickets. 7. Currently, Paperless Ticket can be booked for Journey Ticket, Season Ticket and Platform Ticket. Platform Ticket booking is allowed for some selected stations only. 8. In case internet connection of the mobile is not up, then ticket booking is not allowed. 9. No advance ticket booking is allowed. (i.e.) The journey date will always be current date. 10. Paperless Ticket: i. The passenger can book paperless Journey Ticket, Season Ticket and Platform Ticket through mobile application and ticket will be delivered in the mobile application itself. ii. The passenger can travel without taking hardcopy of the ticket. iii. Whenever Ticket Checking Staff asks for ticket, the passenger will use 'Show Ticket' option in the app. iv. The smartphone should be GPS enabled to book paperless ticket. v. The paperless tickets are not allowed for cancellation. vi. The journey should commence within one hour after booking paperless ticket. vii. The Season ticket can be issued/ renewed from mobile application and it will be valid from the next day of booking the ticket. No need of GPS for issue/renewal of Season Ticket. viii. Platform Ticket can also be booked from mobile application. ix. In case passenger is not able to show the ticket on mobile then it is considered as ticketless travel. 11. Paper Ticket: i. The passenger can book ticket through the mobile app. On booking of ticket, he/she will get Booking ID along with other ticket details. ii. The booking details will also be available in booking history. The booking ID will also be conveyed through an SMS. iii. After booking Paper ticket, Passenger can go to the journey originating (source) station to take ticket print out from any of the ATVM there, by entering his/her registered mobile number and booking ID. iv. The Journey is valid only with printed ticket. 63  v. The cancellation of Paper ticket is allowed either at the counter after printing the ticket or through the app before printing the ticket. However, in both the cases, cancellation fee is applicable. vi. The journey should commence within one hour after printing paper ticket in the kiosk. vii. For detailed help, visit website "https://www.utsonmobile.indianrail.gov.in". Jan Sadharan Ticket Booking Sevak (JTBS) - JTBS are nominated by Railway Administration for issuing tickets through UTS. Main Features - 1. The age of applicant should be minimum18 years. 2. Character certificate should be issued by District Magistrate / Additional District Magistrate. 3. The work place should be approachable. He should have his own landline phone. 4. Applicant should be a local person. 5. Rs. 25000 should be deposited as securiry deposite 6. Only one application will be accepted from one person. 7. He will issue only cash tickets. 8. He can renew season ticket @ Rs 5 /- per passenger. 9. JTBS will charge Rs.2 /- per passenger as commission. 10. He will not issue tickets from station premises. 11. He will have to furnish daily, periodical and monthly reports to the serving station. 12. Initial period of contract will be 3 years, which can be extended for another 3 years, after that annual renewal is also permissible on satisfactory performance of JTBS. 13. Each side can terminate contract by giving a notice of one month. 14. One additional counter is permitted, if the average sale of tickets is more than 800 per day for a month. 15. Two nominations should be provided in contract, otherwise the contract will be terminated. Appointment:- i. Selection committee will consist of 3 officers. ii. Any application may be rejected without citing any reasons. iii. Application shall be given on prescribed form to nominated officer. 64  iv. Application may be sent by registered post or by hand v. Following documents must be enclosed with application- a. Educational certificate b. Address proof c. Proof of telephone d. Residential certificate e. Supporting document in regard of ownership of premises f. Sketch showing approach to premises g. Certificate to claim reservation quota h. Character certificate from police department. Station Ticket Booking Agent (CC-04/2022 )t:t 1. Objective: oppointment of STBA on "NSG-4, NSG-5, NSG-6 and SG-3" category stations to minimise the working of ticket bookingfrom Station Master so that he canconcentrate on train operating work. 2. Appointment of commission agents for issuance of tickets through UTS at 'NSG-4, NSG-5, NSG-6 and SG-3' category stations. Where STBA is appointed, there will be no booking clerk. 3. Only UTS ticket is issued by STBA. 4. Zonal Railways can also impose duty in shifts depending on the local condition. 5. Where there is UTS cum PRS, the work of UTS will be done by STBA and PRS will be run by SM. 6. The JAG committee (commercial, operating, accounts departments of concerned division) will submit its report to the DRM. Earnest Money (EMD) EMD : category of station NSG-6 Rs. 2000 NSG-5 & SG-3 Rs. 5000 NSG-4 Rs. 10,000 7. Security deposit- 65  category of station Security deposite NSG-6 Rs. 10,000 NSG-5 & SG-3 Rs. 25000 NSG-4 Rs. 50000 8. The appointment of STBA will be done by the Divisional Committee (Commercial, Operating, Accounts Department) of Assistant Scale Officer. 9. Commission- Slabs Monthly Sale Turnover MxnxmomtCommxsxon(%) (in Rs) Slab 1 – 1 to 20,000 25% (Minimum commission Rs. 2500) Slab2 20001 to 100000 15% Slab 3 Over 100000 04% (in NSG-5 and NSG-6, SG-3) and 2% in NSG-4 or the rate quoted whichever is lower. 10. Eligibility for Selection: a. The applicant should be a resident of the Tehsil or Division in which the station is situated. b. Applicant's age should be 18 years and 10th pass. The educational eligibility can be reduced by the Senior Divisional Commercial Manager. c. Selected candidate will have to produce police certificate. d. No Railway employee who has been removed and dismissed shall not be accepted on the ground of doubtful integrity. e. Income Tax Return of the last 3 years and photocopy of PAN card will have to be submitted. 11.Operational method of STBA – STBA can be fined Rs 2000 per day for his absence and Rs. 500 fine may be imposed for public complaint against him. 12. Tenure - 3 years on NSG5 & NSG6 and one year on NSG4 & SG3 66  13. Either Railway or STBA can cancel the agreement by giving 30 days’ notice of termination. 14. The cost of software, hardware, maintenance, stationery etc. will be borne by the Railways. The location will be provided free of cost by the Railways. 15. Cannot sublet. In case of death, it will be transferred to the legal heir. 16. Tickets will be issued against cash only. 17. Non-Issue, Cancellation, and Concession tickets will be issued only after authorized endorsement by SM / ASM. Y.T.S.K. – Yatri Ticket Suvidha Kendra UTS-cum-PRS centre established through PPP (Public Private Partnership) will be called YTSK. 1. Eligibility: i. All authorized train ticket agents, who have 2 years of experience. ii. Applicant must have furnished office outside the railway premises. iii. There is no criminal case on the applicant. iv. In the past, the applicant's license has not been terminated by the Rlys. v. Copy of Pan card and last 3 years IT- returns should be submitted. 2. Applications will be scrutinized by the committee of three JAG officers (Junior Administrative Grade) (1-commercial, 1-finance, 1-other) 3. Other Conditions: i. The cost of software, hardware, maintenance, non-ticketing stationery and operation staff etc. will be borne by the party. ii. The licensee will have to hire two data / communication channels. iii. System access charges of Rs.1.6 lakhs per terminal will be paid by the licensee to the Railways. iv. Ticket Roll will be given free of charge. Penalty charges will be levied as per normal rules after losing ticket / tickets. 4. Time of work: General Reservations: 08:10 to 22:00 (on ARP days) 08:00 to 22:00 (Except ARP days) Tatkal Booking: Upper Class from 10:10 and lower Class 11:10. 5. Registration fee: After allotment, Rs.2 lac (non-refundable) 67 6. Security Deposit : 1 lakh.per ports, but maximum Rs. 5 lakh. 7. Advance Deposit: Min Rs 5 lakh per counter, but tickets can issue upto the value of 4.5 lakh rupees. Up to a maximum of Rs 1 crore can be deposited. 8. License Fee:5000 per counter per year 9. Duration: 3 years and thereafter on satisfactory performance can be extended for 3 year. 10. Service Charges (Commission): Second class & sleeper class: 30 / - per passenger, Other categories: 40 /- per passenger, 50% of the above charges will be taken as service charges for cancellation. Rs 2 per passenger for UTS ticket. 11. Revenue Sharing: There will be no sharing of shares for UTS Tickets. For reserved tickets, 25% of the service charges taken by the licensee will be deposited in the Railway account. 12.tOther Features: i. YTSK can only cancel tickets issued by himself. ii. Tickets issued by YTSK can also be cancelled at the PRS Centre. iii. Concessional tickets and pre-bought tickets will not be issued by YTSK. 13. Violation of any provision of the agreement or violation of the rules may invite severe penalty to the licensee. 14. The period of agreement will be 3 years which can be extended for next 3 years. Break Journey Rules IRCA Coaching Tariff No. 26. Part -1, Vol - I, Rule -219. 1. Passenger must have a ticket for actual distance of more than 500 Kms. 2. First break journey can be availed after completing journey of 500 Kms. 3. Only one break journey is permitted on tickets upto 1000 Kms. 4. Two break journeys are permitted on tickets of more than 1000 Kms. 5. Period of one break journey will be maximum 2 days excluding the date of arrival and departure. 6. Endorsement should be obtained at the time of breaking and commencing the journey. If detected travelling without endorsement, passenger will be treated as without ticket. 7. PTO ticket holders will be treated as full fare paying passengers and all break journey rules will be applicable. 8. Break Journey Rules will not be applicable to Railway free pass holders, Indrail Ticket holders, circular journey ticket holders and season ticket holders. 68 9. Railway free pass holders can avail break journey at the stations mentioned on the pass. 10. Maximum 8 break journeys are permitted on circular journey tickets 11. Waiting at an en-route junction station for a connecting train for less than 24 hours will not be treated as a break journey. 12. Break journey is not permitted on tickets of all upper classes of all trains, Rajdhani / Shatabdi express trains and on concessional tickets issued for special circumstances. 13. Passenger seeking break journey on reserved tickets should mention the name of stations where he wants to avail break journey on reservation form, so that reservation can be given upto that station. 14. Break journey is permitted in Garibrath trains on condition that further journey must be done in Garibrath trains. 15. Break journey is not permitted on suburban stations. 16. Break journey is not allowed on the complementary pass issued at the time of accident. Guard Certificate (G.C.) Section 55/1: As per this section passenger should have a proper ticket or pass for travelling by rail. Section 55/2: As per this section if any passenger is unable to purchase ticket due to some reasons, authorised railway employee can permit him to commence journey without ticket on condition that, he should pay the fare immediately on demand. The certificate issued in such condition is known as Guard Certificate. At stations where platform tickets are issued, GC is issued only on producing valid platform ticket. The number of Guard Certificate is COM.164 B. Following Railway employees can issue Guard Certificate- 1. Guard of passenger trains. 2. TTE/conductor. 3. Hd.TC. of important stations. Guard certificate is a numbered book with serial numbers printed on each page. There are 3 foils of each number:- 1) Record,2) Passenger / TTE, 3) Accounts. 69 Passenger foil is handed over to TTE on the basis of which EFR will be issued. EFR number is written on all 3 foils of the guard certificate. Accounts foil is sent to accounts office at the end of the month. G.C. can be issued in the following circumstances - 1. For commencing journey without ticket on being satisfied by reasons given by passenger. 2. For travelling in higher class on a lower class ticket. 3. For travelling in Mail / Express train on ticket of an ordinary train. 4. For extending journey beyond destination. 5. For booking luggage in excess of free allowance at halt stations. 6. On un-exchanged military warrants IAFT - 1707, 1752, 1720A, 1728, 1736 etc. 7. When higher class ticket holder is forced to travel in lower class. 8. On Confirm reservation, if some passengers are not travelling. 9. For Live Stock 10. In case of AC Failure en-route. 11. Non supply of bed rolls in AC classes. G.C. is not issued in following circumstances- 1. On Mumbai suburban section. 2. On Branch lines 3. In exchange of PTOs. 4. In lieu of concession orders. 5. For un-booked / partially booked luggage (exception : luggage of Halt stations) Facilities given to lady passengers – IRCA coaching Tariff No. 26, Part I, Vol. I. Rule No. 241 1. As per section 58 one IInd class coach is reserved for lady passengers, in which only ladies & children below 12 years are allowed to travel. 2. Separate waiting rooms are available for ladies at important stations. 3. Separate reservation quota is earmarked for lady passengers. 4. Lower berths are allotted to lady passengers aged 45 years and above. 5. Preference is given to pregnant ladies for lower berth on production of medical certificate 6. In Mumbai suburban section separate ladies special trains are run and separate coaches are earmarked in all trains for lady passengers. 7. As per section 139 if any lady passenger is detected travelling without ticket or with irregular ticket and is not in a position to pay charges or refuses to pay charges, then during day time she will be detrained only at starting, destination or district head quarter stations and during night time she will not be detrained. 70  8. If any male passenger detected travelling in ladies coach, he shall be removed and punished under section 162 of IRA. 9. Baby feeding booths have been provided at major stations. Facilities provided to Persons with disabilities(PwD): 1. Battery operated car. 2. Wheel Chair. 3. Quota in reservation. 4. SLRD 5. Separately reserved coaches in suburban trains. 6. Attendant's convenience as per requirement. 7. Concession in fare. 8. Signage. 9. Non sleepy way. 10. Parking lot. 11. Standard ramp. 12. Drinking water tap. 13. A toilet on the ground floor. 14. "May I help you" booth. 15. Roughening the edges of the platform. 16. To make arrangements for moving from one platform to another. Facilities given to Foreign Tourists:- 1. Tourist agencies have been opened for foreign tourists who issue tourist coupon tickets. 2. When travelling in groups of certain number, they can take guides free with them. 3. Retiring room facility is provided for a maximum of 72 hours. 4. Tourist information booths / bureaus have been opened at important stations. 5. Separate reservation quota is earmarked in important trains for foreign tourists. 6. Separate Counters have been opened at reservation offices of important stations. 7. ARP for reservation is 365 days for Foreign Tourist Quota. 71